Nice clean rooms. Upscale styling. Poor communication with staff. Hidden fees.
The rooms were spacious and clean, and the staff was very helpful. They have a large, beautiful pool/lounge area that epitomizes the amazing Vegas experience. You can take an Uber or Lyft to the strip that's located about 15 minutes from the hotel. I would definitely recommend this hotel who wants to get the most bang for their buck. The front desk lady initially gave us the wrong room number which resulted in us getting lost and returning to the counter to verify room numbers. It was a simple mistake but very inconvenient due to the fact we were exhausted from the previous 6 hours of travel. However, it was easily fixed once we returned to the front desk. It would also be nice if there was a continental breakfast provided.
Nice place, quite a ways off the strip but I understand they have a free shuttle to mandalay bay. It was nice for the rate I got, but for the higher rates I see for them all the time I would stay on the strip where you are closer to everything. Was only there for 1 evening so didn't see most of the amenities. Definitely a very nice place. As mentioned in another post, the distance from lobby/casino to rooms is quite a walk. Check in was very slow, during construction the relocated the check in to 2 small stands, it took 30 minutes to check in and there was only 1 person in front of me.
Great place! I almost got stuck in a smoking room. I checked in kind of late and the front desk said that because I booked through a third party, I was not guaranteed a non smoking room. I honestly hadn't thought of it. I kind of thought smoking rooms were a thing of the past. At the last second they found a non smoking room and it was great, but I would not have been happy otherwise.
The room itself was very comfortable. The manager was responsive to my concerns. Housekeeping staff was unprofessional, unorganized and extremely loud in the common areas.
The spa facilities the sandy pool The short time I was there . I wish I could stay longer
The room was very clean and updated. The pool area is very nice with comfortable chairs and umbrellas. The room was on the very end of the building next to the freeway. I could not sleep due to the noise. The front desk clerk was very rude upon checkin.
My wife and I especially like the spa are, and the workout area. We used the movie theatre, the poker room, the buffet, and starbuxs. I would recommend staying here to any of my associates, the staff, the bell people, the valet, all very promt and courteous. I would have stayed another week, but the weekend rates jump...and will stay again in the future. great 4 nights.
The rooms are so pretty and classy and the bed is awesome! Shopping and movie theater is close!! Nothing
upon arriving at the front entrance late at night - almost 2 am - after a long drive, we parked at the front with the intent to quickly check in and then repark and unload as we didnt have much luggage. there were multiple cars that were already parked, but the staff by the entrance insisted we park our car elsewhere without listening to our explanation. agreed he saw that we checked in and were actual guests, he became more friendly and offered help. very poor and distasteful customer service.
It is clean, nice looking, and the room does not smell like the casino area. Most other hotels smell like the casino (smoke) so it is quite nice that this hotel does not have that smell. The pool looks really nice. There is no breakfast. The pool closed too early at 7PM. A bit on the expensive side.
My family of four stayed comfortably and we brought our little dog and had a Small porch to take the dog out; it was perfect! Great view of the lake & gold course! The pool had an awesome slide that my 3yr old son absolutely loved. There was a big down fall for me though... The children's pool had floating roaches & big bugs. I asked if they had cleaned the pool and they said that they do but the bugs fly in and die. If that's true, it's still pretty disgusting. Besides that the hotel was clean and amazing.
Location is great, and the area is beautiful Things they could control: - Broken elevators (only 1 working for entire wing) - Very expensive for everything Things out of their control - Lake was closed due to storm a couple of days earlier
The views are gorgeous. Kayaking was great. The pool was nice. Staff at the poolside dining was an issue. We ordered a dozen wings to share and french fries. They brought us nine wings and forgot the french fries. We let the french fries slide, but told them they only gave us a 9 wings. They brought us 3 more literally. I feel for the mistake they should have given us a whole new basket of the dozen we ordered. On a separate day from a separate staff member we ordered poolside. We gave cash to cover the bill and tip. The waitress came back later and said we did not give enough to cover the bill. We gave her more cash, but my guess is she pocketed the extra cash. I also hate that there are no vending machines. I came in from a wedding late after midnight and wanted something small, like a granola bar. I asked what options there were for food and the only was room service. Really? Nothing small I can eat and the hotel is in the middle of nowhere. Other annoying thing is that once room service is ordered the 17$ bill goes to 40$. Please me more transparent with all the additional 'fees' for room service. I ended up paying 40$ when I wanted a granola bar.
This place is an island 30min away from home. I thoroughly enjoyed myself regardless of how empty the area felt. I hope to return as soon as possible... with friends!
Likes the location and ambiance. Wanted to pop popcorn. No microwave unless I paid an extra ten dollars a day for a two hundred dollar a day room. The entrance to the hotel needs light. The handicapped pool entrance doesn't work. Fixed? I doubt it.
The customer service was excellent. We enjoyed every single part of our trip and look forward to staying here again. We booked through a third party site and later found out that if we had gone directly through the resort we could have received a military discount and cut our bill down by almost half. Unfortunately we were unable to receive the discount at all or any sort of credit.
We were not advised that rhe pools were not all open so instead of a quiet adult pool it was a noisy kid pool the bar by the pool was not open and the cocktails were rediulasly expensive! 34$ for two Mia Thais in a solo cup. We were not advised that rhe pools were not all open so instead of a quiet adult pool it was a noisy kid pool the bar by the pool was not open and the cocktails were rediulasly expensive! 34$ for two Mia Thais in a solo cup.
The grounds and trails. Live music. Lovely views of the lake from my room. Watching the sunrise everyday. Dive in movies at the pool. Tired rooms and furniture. In desperate need of an update.
The pool was great. The bed was great. I was in a jr suite, I was expecting more out of the bathroom. It was also a bit of a drive to the strip and unless you are eating at the resort food is a drive away too. If you are bringing a stroller watch out for all the stairs at the resort.
The buffet and it's my favorite resort! :) Super happy!
Every employee I encountered was amazing and went above and beyond what was expected. I couldn't wait to write this review. I was impressed to say the very least. 10/10 I would stay here again. Worth every penny... Nothing wrong with this place. Just great overall.
My fiance and I were treated horribly. We were racially profiled. It felt like a scene from A Raisin in the Sun. They clearly do not work African-American guess to be there and they treated us that way. It only we're not giving any information about the facility the amenities but were denied access to the spa amenities when we decide to go. We were paying a resort fee and cannot enjoy anything about the resort. All the amenities closed at 7 o'clock when no one told us about this. The biggest issue is that there was an attempt to charge my credit card over $6,000 my bank stop the transaction and the only restitution was an inexpensive cheap bottle of red wine given to our room. There was a horrible customer service. Everything was tug and pull it was not a courtesy or any type of kindness. A terrible experience at Lake Las Vegas would never do it again and will file a report with the Better Business Bureau.
ABSOLUTELY NOTHING THEY WERE RUDE, ARROGANT AND TRY TO STEAL MONEY OFF MY WIFE'S CREDIT CARD(6,831.00). THEY ALSO KEPT US OUT OF OUR ROOM WHEN WE ALREADY PAID FOR THE ROOM! WE WERE NOT ALLOWED TO USE THE POOL AND SPA BECAUSE IT WAS CLOSED EVEN THOUGH THE WEBSITE DIDNT SPECIFY. THE ROOM WASNT COMPLETELY CLEAN. WE FELL WE WERE TREATED LIKE THIS BECAUSE WE WERE BLACK. KAYAK SHOULD REALLY DO A THOUROUGH INVESTIGATION INTO THIS HOTEL AND THEIR MANAGEMENT IT FOR NO OTHER REASON, FRAUD AND THEFT!
Pleasant atmosphere, beautiful grounds. I was there on a weekday, but there was still a nice crowd, with a miix of adults and families. Wish I could have stayed longer Casino is included in the hotels list of amenities, but it is "closed"
The resort is a high class resort regardless of the name it is under. It is excellent for relaxation winding down away from the strip. The scenery is beautiful. Landscaping is calming Nothing of significanceً
Beautiful location. The breakfast option at the hotel was excellent. We were sad to miss it our second night when we had to leave early for the airport. The outdoor pool and hot tub were delightful and the perfect endcap to a week long trip to see the canyons. Two double beds instead of two queens made things a bit cozy in terms of sleeping arrangements for a family of 4.
Had to wait four hours to check in. Payed for a room with a lake view and was given a room with a view of the courtyard because they must have overbooked. Was not compensated at all for my time or being given the wrong room.
I most liked the balcony overlooking the property. A fantastic view. The staff was most gracious & accomadating to all request made by me personally, & towards our conference attendees. An exceptional experience. The infrequent schedule of the airport shuttle
Large, beautiful property in a lovely setting. Rooms were lovely and large. Staff was helpful and professional. A quiet and relaxing stay. The nearby village was a ghost town except for three restaurants and a chocolate store. A little eerie.
it's not crowed, good facilities, close to Vagas strip but not so jamed. i ma not happy been charged the resort fee $22 since the Resort is incompleted. i want my resort charge refund.
The hotel is clean and classy Charged for Resort Facilities which I did not use. The worst thing is guests have no choice in the matter. You check in , You must pay. That is terrible.
Beautiful location. Quiet and comfortable. A/C was poor for the heat in the summer time. Requested a new coffee pot, didn't show up. Requested additional towels, didn't show up. No hotel restaurant for dinner.
Location is excellent and the hotel has a lot of nice amenities. The fitness center is well equipped. The conservatory was beautiful, as always. Check-in on Thanksgiving Day was packed, and we waited about 30 minutes in line. It seems like there could be a better system. Parking garage was incredibly crowded and, in fact, we had to park at another hotel one night because it was full. The air handling system is not as good as other hotels. It was incredibly smokey, even inside the buffet where smoking is not allowed but apparently diffuses into the dining area from the casino. And we had to trek through the casino to get to and from the elevator to our room, so we could not avoid the smokey air. They should look into removing the chlorine taste from the tap water, perhaps a reverse osmosis system or charcoal filter, at least for the water served in the restaurants. The bathroom had loose pieces of silicone caulking all over the floor. Of course, everything was quite expensive, from the mini-bar items to the hotel cafes/coffee shops to the water sold in the hotel shops ($5.25 for 1 liter) to the parking ($10/day).
I loved the décor, most of the staff, and conservatory. The show (O) was great too! We had a couple of issues with staff, the main on being the guy who "checked" the keys before entering the elevators was rude and not at all consistent with who he checked (both in our favor and against). When my husband asked him about it he was combative and obnoxious.
fountain resort fee and parking fee. Room which was upgraded smelled like vomit.
location is good, I thought the overall cleaniness of of facility starting to look a little tired, rooms were ok but house cleaning did not do a good job for making up room.
Hotel property is impressive They dont provide any complementary breakfast or for that matter a cup of coffee
bed was very comfortable; food was good; everyone very helpful noisey room, no place to get away from smoke, needs several coffee shops 2 for s not enough
Pretty hotel. They started to charge for parking!!! (This was not notify earlier in the booking) They give us room keys that don't work. ( happens more than one time) The walls don't cancel noise. I could still hear other people talking and in the middle of night. Placed unauthorized charge on the room for no good reason. Had to call to Ask the staff to make it correct, took very long time. Bad attitude also at one point they hung up on us. Iineffective staff that's was rude made the stay even more frustrating. Buffet quality of food, taste and atmosphere had lower dramatically!!!!!
Very luxurious, huge casino, welcoming staff. Fountains are a great attraction especially at night. We had problem to check in. Hotel didn't receive reservations from Kayak/Amoma. Took two hours and dozen phone calls to finally chek in. The pool area was great except there almost no sunshade umbrellas which are a must in Vegas sun.
Clean, Very accommodating, courteous staff and comfortable amenities we were very pleased and would highly recommend
Fantastic location. We had an okay room. Restaurants are all incredibly expensive. You would expect much more for your money. We only had one bath robe, a small TV, and my front desk staffer was very unfriendly. She had me booked in three rooms for the same night and suggested I would have to pay all three. I said it was a mistake and eventually she got it sorted. For the price, you expect more. Would not recommend nor stay here again. I've stayed at SLS and Montr Carlo and would easily pick them instead.
Comfortable bed and spacious room. I appreciated the fitness center and the various weights and cardio machines. However, it was located quite a distance from the rooms. You had to walk the entire casino floor, past the lobby to get there. You're really paying for the location on The Strip. The room was nice but what comes out to be over $322/night including all taxes, etc the room and accommodations themselves weren't worth it.
It is a nice and clean hotel The carpets in the rooms need to be updated
The suites were beautiful, huge and very clean. Staff was extremely helpful- even upgraded our room and granted us late check out and early check-in when the front desk heard it was my husband's 30th and our 1 year wedding anniversary. The pools were well kept and beautiful! Wifi in the room was very nice to have! We had trouble with it at first, but one call to the front desk had it resolved expediently! No food amenities included in stay.
Swimming facilities, night swimming, restaurants, walking. Suite was huge! My pool lounge chair was broken.
The hotel in general is marvelous! The suite is extraordinary. Very venetian. Definitely coming back!
Decor is outstanding
View room description is misleading. Only view was of empty pool. View limited view of strip. Save the $40 per night for upgrade. There at of the hotel was awesome. Will come back with standard room.
The staff were beyond accommodating! I mean all of them!!! The hotel is BEAUTIFUL. Rooms are huge and immaculant! Loved it!!! Slots sucked, but oh well.
memorable experience and great customer service
Room large, comfortable, amenities very limited, towels not overly abundent, they were rough not plush, soft Getting from one area of hotel to another difficult, finding way around was somewhat difficult. There was no hotel book which described Resturant's, where located
The location and inside the hotel The pool was so disgusting and dirty
The beautiful room and view. All the restaurants and shops. Especially eating at zeffarinos. Hats off to Danelle for excellent service. Our front destroy clerk at check in ,Hats off to Daniella for helping us. What's there not to like.we love it. Grazie
Room amenities were excellent, the integrated technology made it an exciting new experience. The bed was extremely comfortable and the bathroom layout was also superb. The floor in the bathroom wasn't not clean to the 5 Star level. My wife drop her earring and I ran my hand across the floor to retrieve it and it came up completely covered in dirt and dust, would not expect this form a 5 Star rated resort.
everything but the wifi please up you wifi game!! It is one of the most important features!
Staff were awesome to deal with. Very friendly, from check in, cleaning staff, to check out! Nice hotel, and the food was great. I found the casino was smokier than others on the strip. As a non-smoker, I found this discouraging. And the walk from the strip was a bit of a pain.
Nice, but not 5 stars
Great customer service
Aria has a great location on the Strip. Very convenient to check out Bellagio founrains, nightlife at Cosmo or just staying within rhe City Center confines. Its a bit smoky in the casino area but not any more than others.
Very beautiful place, very stylish. There are tons of restaurants, shops and art pieces throughout the property. There's a night club Jewel there too. The concierges are super helpful. You can check in and out online. The hotel is situated well, can easily cross over to Cosmopolitan nearby. There's also a free tram, which can take you to Bellagio. I thoroughly enjoyed my stay and hope to come back again sometime. The pools and the hot tubs hours are 9 to 5. I was at Aria for a conference and 9-5 is when its activities are taking place each day, which made it difficult for me to enjoy the pools and the hot tubs. Managed to do it just one day, when the conference activities finished an hour and a half earlier. We did have our conference's party by the pools, but I'm thinking not every day they must be using the pools area for private events...
Had a great coupon deal for one night at a wonderful, classy place. Sharp, professional, top-notch hotel!! The Casino floor was busy and there are a lot of hotel restaurant choices. My favorite experience was at check-in: when the line at mid-morning got a bit long, I watched a manager quickly find another six or eight staffers for registration and 'boom' the line was gone and I and others were taken care! Smoking in the casino, but that is everyplace in Las Vegas.
Smoking in casino
Great for the money. Clean, comfortable, and good design I couldn't find my soap in the bathroom for my hands. Not sure if they forgot it or they just expect you to use the body wash, but there is a soap dish, so I'd assume I just didn't get any bar soap.
Windham bugs you every time you go up to your hotel room. You had to walk past their little booth to get to the elevators but if you take that out it was perfect.
This is a strange place. Escalators that take you up too far so you have to go down stairs with your luggage. Nonsensical layout. Bizarre architectural choices. All that being said, the place gets the job done and there is no arguing that it is memorable. No real complaints, just be prepared to be confused trying to find your way around. Also watch out for panhandlers hanging out in the lobby. One guy tried to give me a certificate for a free bible.
Express check in/check out kiosk was great and easy to use. Staffs were helpful and friendly. We stayed in room 12041. The drainage at shower panel was not that great. Towels in the room were dirty and the room carpets has stains on it.
Looks great but a friend did wake up and realized the part of the white sheet she had been resting her face on had a big yellow stain on it. Really great staff and location but that definitely was a drawback.
The room was newly renovated beds were comfortable nice tv bathroom was nice the spa was great virtual reality game up front was fun we were in tower 3 which was kinda confusing to get to but not really a big deal after the first trip to the room.
Great value, perfect location. Deafening noise levels throughout the building, and very confusing layout for the hotel.
Easy to get around to other casinos, hotels, shows, restaurants and bars. Price was very affordable for what you get. I've stayed here a few times now. Easy check in process at kiosk. Not a ton of slot machine variety. Compared to other casinos in the area, the casino floor is set up in a weird way, does t flow very well and there isn't a fun variety of machines. I soend half the night finding something I want to play. I ebs up going to other places near by instead.
All staff was very helpful and friendly. Hotel was very clean.
Hotel room and lobby was clean and updated. It was centrally located which was a huge plus. The hallways were dim, dark, and poorly updated. They kinda seemed dirty. Also, the signage was very poor. It took us 20 minutes to find our hotel room.
The front desk guy who helped me wasnt very helpful at all and not informative. He didnt explain about the fees and what he is going to charge on my card.
Updated, cute, trendy rooms. Great view. Clean room. High roller was awesome! Small shower, no bath tub.
Overall that is what you expect from high class hotel. The only thing that we hat to change was the bed blankets, because they were made from synthetic material and were accumulating tons of static electricity.....bad for health.
The beds were extremely comfortable. The resort was so very clean. Staff were so very accomodating. I would definitely recommend this property to others. Food at restaurants was great. A little far from strip, but they do offer a shuttle.
Room, new, staff Nit pick- gelato serving lady who couldn't give me two flavors in a single, despite single being huge!
The room was beautiful, comfortable, and clean. loved the decor and the view. The room had no fridge, microwave, or coffee maker.
The room was beautiful and very well appointed. So many details that made our stay wonderful. We were so comfortable we could have stayed longer! There is nothing we didn't like about our stay. Very happy with our choice and we will definitely go back again.
Too bad because the swimming pool
Clean rooms. Beautiful hotel. Reasonably priced. The sushi restaurant. Terrible service. Everything we ordered was forgotten. We sat there for 45 minutes with NO food. The waiter wouldn't look at us because he knew. We didn't complain but should have received an apology anyway. I don't need gimmicky all you can eat food if they're going to play hide and seek with it. I'd just rather have a normal dinner with normal service . . . And which doesn't take 4 hours. The fish was not bad though. Quite fresh and the meal was decent when it finally came. Don't pay extra for a strip view room. The strip is far far away. The view is of a small cluster of buildings in the very far distance. Their pitifully rare shuttle schedule. We get it, you want us to spend our money in the hotel. Instead we had to see friends staying on the strip, spent a lot on cabs and will probably just stay on strip next time. There's no real reason not to have more regular shuttle service with more capacity than just 11 ppl.
Room was luxurious, clean and very comfortable. Best room I have ever stayed at.
The room was amazing! ...Especially, for the price. Everything was very clean. It was a bit of a drive to the strip.
Very open and clean resort and property. Food and drink options were great as well. Gym closing at 7 pm was a surprise, but not in a good way. the business center was also no open late enough for a business traveler (5 pm)
The rooms were nice and clean. The bed was super comfortable. I didn't like that a staff member told us we could book our 2nd night the next day for a cheaper price but when that time came around, the price tripled! If she didn't know what she was talking about then she shouldn't have said that. We weren't given any discount or anything for her mistake. Oh well.
I had a 2 night stay for free and I purchased another 2 nights in the Petite Suite. They also comped our Junior Suite for the 2 free nights as well!! Great customer service.
Decent value. The staff was super nice, especially Angie, one of the casino floor cocktail waitress, she was the best! Check-in and check-out were a snap, All in all it was a pleasant experience. The rooms are decent, The location on the strip is good, It's cool there is a CVS in the hotel. I've stayed a nicer hotels, but then again, you get what you pay for. I would stay here again. Our waitress at Senior Frogs... she sucked.
Rooms were clean and the location was excellent The resort fee of $32 is way too high, considering the pool was closed.
Location. Bed. Price. The room smelled like cigarette smoke
Nice fitness center and spa, overall very clean presentation. Friendly staff. No swimming pool, pool under maintenance - come on guys, get the job done in a week or less. Strange "toilet water" smell in hallways and elevators. Over priced food - can see these prices Caesars, Wynn or Bellagio but not TI.
Nice place. No coffee maker in room. Buffet was expensive ($35 per person).
nothing. i was so displaced about the room, i did nothing else on this property. not even bought a soda the room was improperly prepared. no amenities were brought until i screamed at the front desk on the last day. the lighting was terrible and there were no task lights above any of the work tables or desk. could not read paper. the picture on the website of the room is quite misleading as it shows plenty of light. the front door is a double door and the device that locks the door into place was broken. once again it took an aggressive discussion with someone to temporary fix it. the hotel even charged us an extra 30 bucks to get in early to this ill prepared faux palace......never again. many other better places than this developing dump on the strip
Location was great. Smokey smell everywhere, looks old, bathroom has lots of mildew/mold, very crowded and AC was too noisy.
Great location on the Strip. Free self-parking (but going away soon). Much of the hotel is in a state of disrepair. The are renovating, but it tends to look like lipstick on a pig. The walkways and casino floor are unappealing, and the structure just had that tired look.
I couldn't get a refund after I did not go on my trip due to illness
Cost and location both great!! Older outdated rooms, smaller then most Vegas rooms but doable, no couch or anything
Nothing I liked. Rudeness of staff. Room heater only put out cold air. Couldn't look out the windows to see Vegas hey were so dirty. This was my first time in Vegas and the experience was not a good one. I was very disappointed in this hotel. I chose it only because my daughter and kids were going with us but canceled due to one of the grand kids getting sick.
The beds were comfortable but I would have liked there to have been a spare blanket as I was chilly most of the night. The woman at the front desk tried to upgrade us to a room in the actual casino building, but our original reservation was cheaper and in the smaller out building. It was good enough for us, good space a little outdated but it was a nice inexpensive option. Only other complaint would be it did smell like the facility had been previously smoking, it had a funky odor even in the non smoking rooms and halls Funky, smoky smelling odor even in the non smoking areas, no extra bedding so it was a chilly night
Will no longer stay again The agreement circus circus didn't keep between the online site and myself. Bad communication between the three and my reservation was cancelled and no communication was given prior to attempt to check in and no accommodations were mad and the payment they wanted to double
My kids really enjoyed the adventuredome and midway games. The staff need to adjust their attitudes big time.
Room was good. Location was good Resort fees
There are activities for families. It's dated. Had a nice room this time compared to last. But surely this place will be closed and a new hotel/casino built soon. Couldn't get bell desk or front desk at 5:20 am to answer phone. The "resort fees" are idiotic since you pay for everything you use on top of the fee. But it's Las Vegas...expect to be handing out money everywhere you go! The whole city has its hands out for money.
Denny's was across the street. Staff doesnt care, has attitudes, and lies to your face.
Got to sleep comfortable No blankets just sheets
I hated my experience here!!!!!!! Everything from value of money, cleanliness, room quality....worst 100 ever spent
I like that this hotel was reasonable and had something to do for the entire family. I would have preferred to stay in something a little more upscale but if you can't afford that and want to get to Vegas it's the not bad.
Availability, and that's about it. Hidden "resort" fees are a pure ripoff, but the worst thing about Circus is the check-in process, which is atrocious. Here's how it goes: you stand in line for 40 minutes (even on Sunday night) only to get snarled at by check-in personnel. I had a worker refuse to communicate in Spanish, even though she spoke Spanish to the previous customer. She seemed to take offense at an Anglo speaking Spanish. Never again.
. The coffee in the rooms were horrible. All and all ive stayed at a motel 6 and was more satisified with it than the Paris. Very disappointed and what a cheap place . The coffee in the rooms were horrible. All and all ive stayed at a motel 6 and was more satisified with it than the Paris. Very disappointed and what a cheap place
Nothing Rental car was vandalized in Paris parking garage and couldn't find anyone that actually cared. Horrible experience.
Location and facilities surronded the hotel. The room is old style and there was nothing in the mini bar.
Eateries on property The experience, the crowd, the noise in the room, the drip all night long in tap of tub
Beautiful room. Comfortable stay. Able to use a kiosk to check in rather than wait in a long line to check in. Plus, we got to check in early! Being charged resort fees of over $30 per day. Pool is closed. We didn't use WiFi. What am I paying for? Plus only 1 of the 2 keys worked.
Very nice room. Night time registration staff was very friendly; day time not as much. We had to switch to another room because the first one we were in sounded like a strong breeze was constantly blowing, almost as loud as if a vacuum cleaner were right outside our door. They moved us immediately upon request.
Location View from my room
It was comfortable, and the location was great. It was nice and comfortable, until I smelled something rancid in the bathroom. The smell was coming from one of those huge National Geographic sized cockroaches. I told the front desk but all they offered to do was clean the room . That ruined my whole stay . I paid to stay somewhere nice if I didn't mind roaches in the room I'd stay at one of the many cheap motels Vegas has to offer
Very conveniently located. Excellent valet parking Main restaurant on casino floor very noisy. Unable to hold conversation.
No free parking . Was not given the option to park for 20 mins also while I checked in. I had to drop my rental car at the airport and return in Uber. While checking out luggage services refused to get my luggage at the North End entrance which is the designated pickup spot for Uber/Lyft ( this is deliberate to force you to use cabs) . I had to carry 2 carry ons and a large check in bag from one end of the hotel to another (half a mile almost) to reach the North end . Luggage services did not provide a trolley as well. Very disrespectful of paying customers. Luggage services , parking rules
Some Staff in reception & buffet were very rude & didn't know what hospitality means.
Location was great! It is hard to get to your room. Especially when you have luggage.
A fridge should be standard in all rooms not an upgrade. There is no longer free parking, parking rates were a bit much.
The mid evil theme I paid for a room.with a choice of bed in which I chose a king before the trip, got to the Lobby to register and was told the room was booked for two queens. NOT my idea and when asked about the choice of bed I was told we dont have any. Its basic but not worth 70 dollar a night for a low quailty room. No bathtub in room and the remodeling is throwing a.monkey wrench.
Proximity to the strip was great. Beds were great. Outdated. Was here for the basketball games.....Sports book employees seemed not to be happy. Had to make hundred dollar bets to get a drink ticket. Beers by the sports book were $9.50. ridiculous.! Probably will not stay again because their are better values out there.
? When I arrived there were 300 people waiting to check in and even though there were like 15 check in stations only 3 people helping. 2 hours later when I got my key and got up to my room my upgraded king was not upgraded at all nothing special nothing different to include no fridge and an old TV with a very bad picture. It's just a hotel nothing special
Everything was faine but your garage and valet parking I didn't like the fact that your parking was to far from casino/hotel and we had to walk along way and your valet parking guys didn't act professional at any time they wer full before 7
Overall everything Parking
Very poor customer service. From the moment we arrive. Customer service at the frint desk was poor and rude.
The staff were great. Friendly and very helpful no coffe pot or refrigerator in the room. Meant to force you to pay obscene prices for the in house vendors. No longer any free parking.
I liked the price and proximity to everything No fridge or microwave and they charge any little fee for a "nicer" room.
I love it. good !
Resort fee is way too high for what's offered. Way!! And they nail you for 8 dollars a day parking. Such a rip!
It was clean and comfortable and located right on the strip. It was a little rundown.
room was given away and no reservation. had to argue for 30mins to finally get a room at 3AM.
It's in an amazing location close to everything. The restaurants are great and the shows are amazing. Also, the housekeeping staff were really nice and attentive. Some of the casino staff were extremely rude and condescending.
Our housekeeping lady really nice There casino employees were very rude and in a way racist
Nothing My reservation was never booked. I arrived there from a 6 hour flight and did not have a place to stay. I had to stay on the phone with Getmearoom.com for two hours. My daughter was tired. Had to go to another hotel. I will never use this web site or Kayak again. Worst experience of my life.
Parking is not included and a surprise extra cost. Starts your trip bad.
We arrived early in the am so our room wasn't ready, so they offered us an upgrade to a suite for a very reasonable rate, we took it. The room was very comfortable, and I liked having the extra space. Everything was clean, the temperature in the room was perfect, as I like to warm, and my husband likes it cool. (we traveled in Jan). I liked the convenience of the tram which stops at several hotels as you work your way north to the Stratosphere. I also enjoyed the spa, getting a massage and using the whirlpool and sauna too. The staff all around the hotel was incredibly friendly. I would stay at MGM again. What I missed was a clock, a coffee pot, and a refrigerator to put our leftover food in. You can't use the mini bar fridge for food or you get fined $50. You have to rent a separate fridge for $25 which I think is totally ridiculous.
I cancelled my reservation yet im asked for a review, pretty stupid but hey someone like stupid reviews. who knows, I did not actually stay there I cancelled my reservations.
The price was right the decor is a bit ourdated
Beautiful room. Price was right. Casino smells like an ashtray. Lacking in cocktail waitresses. It was a very long walk down the hallway to our room. (Elevator was closest to room 401 our room was 521) Bed was very hard and uncomfortable. Bathroom was unvented and lacking in privacy. Won't stay there again. Excalibur was so much better.
Because it was fight night I was glad to see the extra security around the hotel. Sleeping rooms were clean. Manager in cafe did take off the 18% gratuity for large groups after we complained about service. Bad experience in breakfast cafe with service. We poured our own coffee refills, food was mediocre. Because it was fight night hotel was very busy and people screaming down hallways late night. The guests don't care it is a non smoking sleeping room. You could get high just walking down the hallway. It is time for the hotel to replace mattresses and pillows they are hard as a rock. Barely any water came out of the shower heads. Too many other hotels to choose from. Probably won't be back.
Clean and well maintained Hidden resort fees included at the end
Room service never came in day before we left. Ran out of toilet paper. Ice machine was broken. Told to go to another floor for some. Outlets on wall don't hold your plugs they fall out.
Rooms, pools, workout room were all good. Delays in checking out, skeleton crew, trying to charge another 40 bucks per teenager in top of the pricey resort fee. Gouge
Complimentary water , coffee and wifi not provided
Free parking was lovely! And so many great restaurants and shops within walking distance!
Staff was quite pleasant and seemed genuinely interested in our experiencing a nice stay at The Palazzo.
The room was soooo beautiful and large and had a great view of the strip. There wasn't anything we didn't like. It was fabulous.
Staff very professional and helpful, room neat and clean Noise of cleaning near our room in the morning, can't sleep in or nap mid day, but it wasn't really that bad, I know they have a job to do
I loved the size of the suites and the comfort of the room. It was the perfect size for my group. The cleaning lady did not come in to clean when we asked her to come back after we left. She did not come back to later in the evening and she did not do a good job of cleaning.
Beautiful and spacious room. No complaints.
Location, casino, upscale The bed and pillows horribly uncomfortable for a 5 star propert
The room was very spacious and clean. The bathroom was clean as well. Roomservice were fast and most of staffs were nice. Overall it was very clean and cozy. Somehow the security alarm went on at 5am while we were sleeping. It was very annoying and wasn't pleased with that. When I checked out I mentioned that to the staff. she told us that it was just the security alarm and acted like it is just nothing. Besides the alarm thing, other things were okm
The bed was extremely uncomfortable. The heater/fan in the room did not work well and was extremely loud. My reservations were lost and while they located the reservation no one apologized to me or even talked to me. I was just told to wait which took over 10 minutes. The restaurants are ok at best. They are not hip or anywhere near other restaurants at other hotels.
The place was amazing Love to The staff that cleaned my room stole $320 from my room we left it on the table for a joke and sure enough she stole it
Nothing Smelled, gross, dirty, bad staff, horrible room
Cheap, backstage deli was good Bed comfy, view was good Very smelly everywhere but I did get used to it. No fridge or microwave in room, very tiring to eat out every meal
They tried charging me extra money at every turn, the rooms are old and outdated, no fridge in any of them, the staff was horrible from the front desk people to the maids, everyone had attitude. I could have paid way less and gotten a better hotel by going to say The knights inn rather than spending my money at that place. I will never stay at the Luxor again. The pool closed early, the hot tub was Luke warm at best. They need new management.
Decent location Shows on property Rooms are worn and in need of refresh Pervasive smell of smoke
I've always wanted to stay here. The architecture makes it stand out from all of the other casinos. I mean, you can't really top a pyramid. The furnishings in the room were all up to date. The room was easy to access and parking was also easy. I would definitely stay here again. The carpet in the hallways should be updated. The HVAC system needs to do a better job of filtering out all of the smoke from surrounding rooms and the casino. Some of the outlets in the rooms need to be replaced; my phone charger kept falling out of the wall outlet. The tram is slow and its announcements need to tell you the next stop. An indoor pool and hot tubs would be a huge plus.
Good value for the money. Rooms could use an update.
all the Staff were so helpful in directing me to the right spot. Very friendly, even being so busy. Very clean rooms, great shower with lots of water pressure. Loved the deep bathtub ! The Buffet was wonderful, many choices of food and it was well stocked and kept very clean. We will definitely stay there again. No coffee maker, microwave or fridge in the room.
The hotel was a very good place to stay, it was a little bit pricey for the quality of room we was in. The shows sold out too quick and the rooms were lacking.
Food and beverage extremely overpriced. Typical vegas.
The location, actual room, amenities were great. Glad that they had a bar on the property My room had a defective closet light, it was hard to see inside
We loved that the hotel did not have a casino. It was a nice break from the lights, noise, and smoke you experience at other hotels and resorts. Walking to nearby attractions like the Aria, Cosmo, and shops were easy too.
Room layout was smart and fit my needs
Clean new Lower key Close to cosmo Pool just ok
My bathroom sink was broken and I notified the staff an they never made an attempt to fix it. Also they almost mistakenly moved my stuff out of my room. Good thing I was leaving as they arrived to do so. The food onsite is bad and expensive - not a lot of options as you basically have to go over to the Aria to get anything
Room Too much dust to clean in the room
Quiet, fully non smoking hotel with beautiful rooms. Service was outstanding. WiFi issues. Dining very limited
Non-smoking and no casino A bit of a walk to the convention centers.
Liked the fact that I did not walk into a casino each morning. If you wanted to gamble then it was just steps away at the Bellagio or Avia
Vdara is an awesome resort! I stayed on the 53rd floor and the view is just amazing. My only criticism is the $18 per night parking fee & high resort fee, ouch.
It is very disappointing to have one of my favorite hotels play games with charges. Parking is $18 and the resort fee is $32; so, if you are comparing prices to other similar hotels, you need to add $50. And, I challenge you to find these charges in anything published by the hotel or the consolidators.
מלון ברמה טובה שקט מאוד לעומת כל ההמולה של וגאס... הריח של המלון כשנכנסים ללובי מממ נפלא. חדרים ברמה גבוהה מיטה נוחה מאוד. יש בחדר כיריים חשמליות. תנור וכל מה שצריך כדי להכין אוכל למי שמעוניין. צריך להתקשר לשרות חדרים ולבקש כלי בישול מומלץ מאוד למי שמחפש קצת שקט מכל ההמולה שמסביב
New York New York NY Hotel has been I go to place for Las Vegas for many years. Has a great location, decent food service within the complex, and a okay Casino. The property is simply getting tired... It's time to do the overhaul of the entire facility especially the rooms.. casino. I don't believe the furniture is been changed within the bedrooms and for many years.
Upsetting you have to pay for parking customer service very poor my deposit hasent been refunded yet I won't stay there again
The hotel was outstanding, as usual. Clean and efficiently operated, the staff takes pride in this hotel. Make your hotel reservation at any website but Kayak. My choice for airline reservations, their partner group for hotel stuff---not so much A drink coupon with our room upgrade never materialized. The state of Nevada now mandates that parking along the strip costs 10 bucks a day, so plan to walk a lot. Casino is run by corporations that focus only on profit. Likely will opt for Indian casinos over any Nevada venue going forward. (Will still run to the Nevada border for ammo since I live in Cali.)
Hotel was good. No micro oven and fridge in room
Linens, beds, and pillows were very comfortable. The hotel has a cool look. Rooms were dated and the roller coaster could be heard in the middle of the night in the room. There aren't many bars.....we had to choose between Mexican dancing and a piano bar where they were charging a cover, even for hotel guests.
Bathroom faucet was broken and there was no coffee maker. Really loud at night.
It was clean. The staff was very accommodating. I would stay there again. It's right on the strip and there's easy access to everything.
The night clubs really rock. The restaurants are outstanding. Everyone was fantastic there. The shows and the clubs are edgy and not appropriate for kids. We went for our 25th anniversary and I was afraid perhaps I should have spent more. Wow, we had such a great time. It was the memory I was hoping to make. For the price, it is a great value!
Room was large with a comfortable bed. Hidden fees "resort fee" were added at check out even though I prepaid online. This was not disclosed by kayak online or at the hotel at checkin. This practice is deliberately deceiving and should not be allowed. I don't know how they get away with this.
Didn't like the roller coaster view (patrons screaming). Light sleepers should request a room farther away from the roller coaster.
Restaurants, roller coaster, nice shower. Noisy despite being on 30th floor, unhealthy air, pay for parking, crowed pool, no frig.
I took my best friend for his birthday. We spent the night at the New York New York aND from checkin to check out it was awesome. The times square piano bar was where we ended our night singing at the top of our lungs and that was after eating some of the best pizza in Las Vegas! Also the rollercoaster is pretty awesome too. Worth the money. Obviously the smoke is a turn off but they allow smoking in all of the casino's there so that is hard to get away from. Also War yep good old fashioned higher card wins is a game they have there but some nights it is closed that sucked.
Rooms were high tech Lack of nonsmoking rooms almost sent me to the ER
Staff is great, room was great. We had an amazing time The buffett there has gotten famous and now there is a 1.5 hour line to get in. I feel guests of the hotel should have their own line so we can eat some breakfast.
Went to vegas didn't have a room went to a casino to get a room pretty expensive so I looked online and found the wynn at a good price. First time staying there ot was very nice inside and out. rooms are great would like to stay there again. Thanks Maybe just getting asked for the card every time went back to the room although I can understand why o well
Our first time at Wynn but it definitely will not be our last. The hotel rooms were roomy and comfortable. The casino, restaurants and bars were first rate. We even enjoyed the Buffet! An A+ experience!
The Wynn is always the best.
I always love the gardens, the comfy casino seats, employees willingness to always be helpful, cleanliness, air quality isnt bad, detail in the overall decor... etc., etc.
Unfortunately, their computer system went down and they did not have a back up. All of the slot machines had to been hand paid which took over two hours. No one was able to check in or out during this period of time. This happened on a Friday night (6/3/16) at approximately 9:15PM. I was stuck waiting to be paid a minor amount so that I could leave and make it to a dinner reservation. I finally left the slot machine to another player as I was meeting friends and would have been late.
Beautiful and well kept. Can find as nice of places for less money. Not much to do other than gamble. Even lounge bar was tough to get into. Can be long waits for restaurants.
The rooms are REALLY nice and clean. Even if your a guest of the hotel you pay $18 Valet. The parking valet is too busy and takes so long to park and pick up your car.
From the second you enter the building you realize that it's a 5 star hotel and casino. There are multiple pools and the rooms are very nice and spacious. The gambling floor is ample as well as the shopping and food options. I'm not sure I could ask for anything more. I highly recommend!!
I liked the rooms, the comfort of the bedroom and bathroom. Cleanliness is not outatanding though. We had to request shower gel to get it. It was not available at first for instance. I didn't like the way staff behave and ibteract with us at the casino. It was not an atmosphere that encourages people t play cheerfully
i didn't care much for the cards to use the elevator and room. i had to get another set because my card did not work. also, sunset station needs more hotel registration people!
needs more hotel registration people! Smokey lobby Expensive food prices NO coffee or hot water pot :-( no small fridge in room
Very nice rooms and very well trained staff. I really enjoyed my stay and will definitely stay there again. Prices fluctuate too much which has caused me to stay in other hotels with more competitive rates some of the time. I guess that is Vegas but it does get very frustrating when you find a good quality hotel like Sunset Station
The staff was very friendly and kind, professional. It was quite. I felt safe.
Very comfortable and clean rooms. Also quiet. The service everywhere, in the hotels, restaurants, and casino, was excellent. The pool was great, not crowded at all. Would recommend for anyone looking to get away for a bit.
the amenities and surrounding stores , things within walking distance. The hotel itself was secure. the pillows were super hard and thick but as soon as I asked the front desk , they were very nice and immediately brought new soft pillows. The bell service didn't come when I asked for help, in fact he was pretty rude, but they didn't ruin our experience.
Security, restaurants, loose machines, prompt, friendly service made for a very pleasant visit. We'll be back!
no coffee pot option in the room
Quiet rooms Pillows, outdated crib, dishonest employee, hidden charges
Loved the pool area,,,very lush and pretty. Was very windy so area closed early. Made for a nice get a way. Needed more maps and directions to get around to shops, movies,
Loved the food, close proximity of the theater and IMAX. Casino wasn't too smoky. Beautiful inside the center bar area At check in a $100 deposit and resort fee of $18 were charged on my credit card. The $100 deposit should be refunded but I don't think that is necessary.
I didn't think an additional $18. a day charge was added for "amenities". I received no additional services, but a charge.
The room was wonderful, view beautiful, great location Coffee @ the bar, very expensive. Service @ the pool restaurant very poor
Nice decor. Nice staff. Rooms are a good size. Telephone next to the toilet a little too much though! LOL TV in the bathroom mirror was cool. The bed was comfy, and the sheets were nice. The TV channels suck. Need to bring my Chromecast next time. The in-room food is too expensive and not excellent. The free shuttle service only goes as far as the shops at the Venetian/Palazzo.
Excellent rooms: roomy, clean and well noise insulated! Professional staff all around the hotel Convenient free valet parking The most comfortable stay I ever had in Vegas!
Nice rooms, great staff, very luxurious. Ran out of some food items and bar items. Might have been a fluke. Not many bad qualities. Near the Wynn and treasure island but everything else needs a cab or uber.
I like everything about this hotel... hassle free parking with their valet. Courteous staff, big sized room, huge bathtub which can fit 3 people in... and this was just their ordinary room. It's too comfy we don't want to leave the hotel room :)
Overall great facility, but unable to cool the room was a bit disappointing...coming from Alaska, low 70s for a room temp is uncomfortable.
Elegant simplicity. The rooms were very nice and clean. The hotel itself was also very affordable when I compared it with others and it was close enough to the strip, this was the determining factor to go with this hotel. It's also next to the Fashion Mall, which is nice if you live to shop. I love working out so a bigger Gym and and Spa would be a nice bonus.
No gambling no smoking great They have a large tv in the Pool table section how did not work for days I mention it no body care very disappointing during Basketball and Hockey play off
Loved that there was no smoking and no casino. Good security. Nice kitchenette. Didn't feel like they were out to gouge me for every penny like the other place we stayed at in Vegas. Would have liked a better area to watch the football game with bigger TV in the restaurant/lounge. Not unique to Trump but I don't like the resort fee or the forced gratuities in Vegas.
The entry level room was amazing compared to other hotels Nothing bad to say
Thie size of rooms and bathrooms were great! Along with the little kitchenette. The complementary Valet was very nice along with The carpet definitely needs changed out and updated. Found it looking very dirty and ragged.
It was off the strip. More quite and relaxing