Would you like to save as your currency permanently or for this visit only?
My wife and I especially like the spa are, and the workout area. We used the movie theatre, the poker room, the buffet, and starbuxs. I would recommend staying here to any of my associates, the staff, the bell people, the valet, all very promt and courteous. I would have stayed another week, but the weekend rates jump...and will stay again in the future. great 4 nights.
The rooms are so pretty and classy and the bed is awesome! Shopping and movie theater is close!! Nothing
The room itself was very comfortable. The manager was responsive to my concerns. Housekeeping staff was unprofessional, unorganized and extremely loud in the common areas.
Nice clean rooms. Upscale styling. Poor communication with staff. Hidden fees.
Nice place, quite a ways off the strip but I understand they have a free shuttle to mandalay bay. It was nice for the rate I got, but for the higher rates I see for them all the time I would stay on the strip where you are closer to everything. Was only there for 1 evening so didn't see most of the amenities. Definitely a very nice place. As mentioned in another post, the distance from lobby/casino to rooms is quite a walk. Check in was very slow, during construction the relocated the check in to 2 small stands, it took 30 minutes to check in and there was only 1 person in front of me.
The spa facilities the sandy pool The short time I was there . I wish I could stay longer
The rooms were spacious and clean, and the staff was very helpful. They have a large, beautiful pool/lounge area that epitomizes the amazing Vegas experience. You can take an Uber or Lyft to the strip that's located about 15 minutes from the hotel. I would definitely recommend this hotel who wants to get the most bang for their buck. The front desk lady initially gave us the wrong room number which resulted in us getting lost and returning to the counter to verify room numbers. It was a simple mistake but very inconvenient due to the fact we were exhausted from the previous 6 hours of travel. However, it was easily fixed once we returned to the front desk. It would also be nice if there was a continental breakfast provided.
upon arriving at the front entrance late at night - almost 2 am - after a long drive, we parked at the front with the intent to quickly check in and then repark and unload as we didnt have much luggage. there were multiple cars that were already parked, but the staff by the entrance insisted we park our car elsewhere without listening to our explanation. agreed he saw that we checked in and were actual guests, he became more friendly and offered help. very poor and distasteful customer service.
The room was very clean and updated. The pool area is very nice with comfortable chairs and umbrellas. The room was on the very end of the building next to the freeway. I could not sleep due to the noise. The front desk clerk was very rude upon checkin.
Great place! I almost got stuck in a smoking room. I checked in kind of late and the front desk said that because I booked through a third party, I was not guaranteed a non smoking room. I honestly hadn't thought of it. I kind of thought smoking rooms were a thing of the past. At the last second they found a non smoking room and it was great, but I would not have been happy otherwise.
It is clean, nice looking, and the room does not smell like the casino area. Most other hotels smell like the casino (smoke) so it is quite nice that this hotel does not have that smell. The pool looks really nice. There is no breakfast. The pool closed too early at 7PM. A bit on the expensive side.
The views are gorgeous. Kayaking was great. The pool was nice. Staff at the poolside dining was an issue. We ordered a dozen wings to share and french fries. They brought us nine wings and forgot the french fries. We let the french fries slide, but told them they only gave us a 9 wings. They brought us 3 more literally. I feel for the mistake they should have given us a whole new basket of the dozen we ordered. On a separate day from a separate staff member we ordered poolside. We gave cash to cover the bill and tip. The waitress came back later and said we did not give enough to cover the bill. We gave her more cash, but my guess is she pocketed the extra cash. I also hate that there are no vending machines. I came in from a wedding late after midnight and wanted something small, like a granola bar. I asked what options there were for food and the only was room service. Really? Nothing small I can eat and the hotel is in the middle of nowhere. Other annoying thing is that once room service is ordered the 17$ bill goes to 40$. Please me more transparent with all the additional 'fees' for room service. I ended up paying 40$ when I wanted a granola bar.
Every employee I encountered was amazing and went above and beyond what was expected. I couldn't wait to write this review. I was impressed to say the very least. 10/10 I would stay here again. Worth every penny... Nothing wrong with this place. Just great overall.
The customer service was excellent. We enjoyed every single part of our trip and look forward to staying here again. We booked through a third party site and later found out that if we had gone directly through the resort we could have received a military discount and cut our bill down by almost half. Unfortunately we were unable to receive the discount at all or any sort of credit.
The grounds and trails. Live music. Lovely views of the lake from my room. Watching the sunrise everyday. Dive in movies at the pool. Tired rooms and furniture. In desperate need of an update.
We were not advised that rhe pools were not all open so instead of a quiet adult pool it was a noisy kid pool the bar by the pool was not open and the cocktails were rediulasly expensive! 34$ for two Mia Thais in a solo cup. We were not advised that rhe pools were not all open so instead of a quiet adult pool it was a noisy kid pool the bar by the pool was not open and the cocktails were rediulasly expensive! 34$ for two Mia Thais in a solo cup.
My family of four stayed comfortably and we brought our little dog and had a Small porch to take the dog out; it was perfect! Great view of the lake & gold course! The pool had an awesome slide that my 3yr old son absolutely loved. There was a big down fall for me though... The children's pool had floating roaches & big bugs. I asked if they had cleaned the pool and they said that they do but the bugs fly in and die. If that's true, it's still pretty disgusting. Besides that the hotel was clean and amazing.
The buffet and it's my favorite resort! :) Super happy!
Likes the location and ambiance. Wanted to pop popcorn. No microwave unless I paid an extra ten dollars a day for a two hundred dollar a day room. The entrance to the hotel needs light. The handicapped pool entrance doesn't work. Fixed? I doubt it.
Location is great, and the area is beautiful Things they could control: - Broken elevators (only 1 working for entire wing) - Very expensive for everything Things out of their control - Lake was closed due to storm a couple of days earlier
This place is an island 30min away from home. I thoroughly enjoyed myself regardless of how empty the area felt. I hope to return as soon as possible... with friends!
The pool was great. The bed was great. I was in a jr suite, I was expecting more out of the bathroom. It was also a bit of a drive to the strip and unless you are eating at the resort food is a drive away too. If you are bringing a stroller watch out for all the stairs at the resort.
The resort is a high class resort regardless of the name it is under. It is excellent for relaxation winding down away from the strip. The scenery is beautiful. Landscaping is calming Nothing of significanceً
ABSOLUTELY NOTHING THEY WERE RUDE, ARROGANT AND TRY TO STEAL MONEY OFF MY WIFE'S CREDIT CARD(6,831.00). THEY ALSO KEPT US OUT OF OUR ROOM WHEN WE ALREADY PAID FOR THE ROOM! WE WERE NOT ALLOWED TO USE THE POOL AND SPA BECAUSE IT WAS CLOSED EVEN THOUGH THE WEBSITE DIDNT SPECIFY. THE ROOM WASNT COMPLETELY CLEAN. WE FELL WE WERE TREATED LIKE THIS BECAUSE WE WERE BLACK. KAYAK SHOULD REALLY DO A THOUROUGH INVESTIGATION INTO THIS HOTEL AND THEIR MANAGEMENT IT FOR NO OTHER REASON, FRAUD AND THEFT!
The hotel is clean and classy Charged for Resort Facilities which I did not use. The worst thing is guests have no choice in the matter. You check in , You must pay. That is terrible.
it's not crowed, good facilities, close to Vagas strip but not so jamed. i ma not happy been charged the resort fee $22 since the Resort is incompleted. i want my resort charge refund.
My fiance and I were treated horribly. We were racially profiled. It felt like a scene from A Raisin in the Sun. They clearly do not work African-American guess to be there and they treated us that way. It only we're not giving any information about the facility the amenities but were denied access to the spa amenities when we decide to go. We were paying a resort fee and cannot enjoy anything about the resort. All the amenities closed at 7 o'clock when no one told us about this. The biggest issue is that there was an attempt to charge my credit card over $6,000 my bank stop the transaction and the only restitution was an inexpensive cheap bottle of red wine given to our room. There was a horrible customer service. Everything was tug and pull it was not a courtesy or any type of kindness. A terrible experience at Lake Las Vegas would never do it again and will file a report with the Better Business Bureau.
Had to wait four hours to check in. Payed for a room with a lake view and was given a room with a view of the courtyard because they must have overbooked. Was not compensated at all for my time or being given the wrong room.
Large, beautiful property in a lovely setting. Rooms were lovely and large. Staff was helpful and professional. A quiet and relaxing stay. The nearby village was a ghost town except for three restaurants and a chocolate store. A little eerie.
I most liked the balcony overlooking the property. A fantastic view. The staff was most gracious & accomadating to all request made by me personally, & towards our conference attendees. An exceptional experience. The infrequent schedule of the airport shuttle
Beautiful location. The breakfast option at the hotel was excellent. We were sad to miss it our second night when we had to leave early for the airport. The outdoor pool and hot tub were delightful and the perfect endcap to a week long trip to see the canyons. Two double beds instead of two queens made things a bit cozy in terms of sleeping arrangements for a family of 4.
Beautiful location. Quiet and comfortable. A/C was poor for the heat in the summer time. Requested a new coffee pot, didn't show up. Requested additional towels, didn't show up. No hotel restaurant for dinner.
Pleasant atmosphere, beautiful grounds. I was there on a weekday, but there was still a nice crowd, with a miix of adults and families. Wish I could have stayed longer Casino is included in the hotels list of amenities, but it is "closed"
Hotel property is impressive They dont provide any complementary breakfast or for that matter a cup of coffee
Pretty hotel. They started to charge for parking!!! (This was not notify earlier in the booking) They give us room keys that don't work. ( happens more than one time) The walls don't cancel noise. I could still hear other people talking and in the middle of night. Placed unauthorized charge on the room for no good reason. Had to call to Ask the staff to make it correct, took very long time. Bad attitude also at one point they hung up on us. Iineffective staff that's was rude made the stay even more frustrating. Buffet quality of food, taste and atmosphere had lower dramatically!!!!!
I loved the décor, most of the staff, and conservatory. The show (O) was great too! We had a couple of issues with staff, the main on being the guy who "checked" the keys before entering the elevators was rude and not at all consistent with who he checked (both in our favor and against). When my husband asked him about it he was combative and obnoxious.
Location is excellent and the hotel has a lot of nice amenities. The fitness center is well equipped. The conservatory was beautiful, as always. Check-in on Thanksgiving Day was packed, and we waited about 30 minutes in line. It seems like there could be a better system. Parking garage was incredibly crowded and, in fact, we had to park at another hotel one night because it was full. The air handling system is not as good as other hotels. It was incredibly smokey, even inside the buffet where smoking is not allowed but apparently diffuses into the dining area from the casino. And we had to trek through the casino to get to and from the elevator to our room, so we could not avoid the smokey air. They should look into removing the chlorine taste from the tap water, perhaps a reverse osmosis system or charcoal filter, at least for the water served in the restaurants. The bathroom had loose pieces of silicone caulking all over the floor. Of course, everything was quite expensive, from the mini-bar items to the hotel cafes/coffee shops to the water sold in the hotel shops ($5.25 for 1 liter) to the parking ($10/day).
Comfortable bed and spacious room. I appreciated the fitness center and the various weights and cardio machines. However, it was located quite a distance from the rooms. You had to walk the entire casino floor, past the lobby to get there. You're really paying for the location on The Strip. The room was nice but what comes out to be over $322/night including all taxes, etc the room and accommodations themselves weren't worth it.
fountain resort fee and parking fee. Room which was upgraded smelled like vomit.
bed was very comfortable; food was good; everyone very helpful noisey room, no place to get away from smoke, needs several coffee shops 2 for s not enough
Fantastic location. We had an okay room. Restaurants are all incredibly expensive. You would expect much more for your money. We only had one bath robe, a small TV, and my front desk staffer was very unfriendly. She had me booked in three rooms for the same night and suggested I would have to pay all three. I said it was a mistake and eventually she got it sorted. For the price, you expect more. Would not recommend nor stay here again. I've stayed at SLS and Montr Carlo and would easily pick them instead.
location is good, I thought the overall cleaniness of of facility starting to look a little tired, rooms were ok but house cleaning did not do a good job for making up room.
Very luxurious, huge casino, welcoming staff. Fountains are a great attraction especially at night. We had problem to check in. Hotel didn't receive reservations from Kayak/Amoma. Took two hours and dozen phone calls to finally chek in. The pool area was great except there almost no sunshade umbrellas which are a must in Vegas sun.
Clean, Very accommodating, courteous staff and comfortable amenities we were very pleased and would highly recommend
I really like the placement and decoration of the suite room, and for the restroom, the shower and bathtub are seperated, it is very good. It is a little complex for going to my room from lobby.
Very nice room, big, new, great bathroom. Very good location. Service is horrible. They didn't find my reservation (had to wait for 20 min during checkin). There were sticky glass stains on the night table! The TV had poor signal, they came to repair it and were from 11pm to 12:30pm in the room trying to solve it without success (the first technisian just came to say to me to call again since his shift was ending at 11pm). The most surprising thing was that at 8 am a maid came into the room shouting room service!!! (can you imagine at 8am in Vegas?)...really horrible considering the price and being the famous Venetian...never again.
View room description is misleading. Only view was of empty pool. View limited view of strip. Save the $40 per night for upgrade. There at of the hotel was awesome. Will come back with standard room.
The size of the hotel. Plenty to look at. Location on the strip. Good casino. I didn't get the room I booked.
The pools. The large bedrooms. Choice of restaurants/cafes. Location. Having to walk through the casino.
good dining, calm, perfect location
Amazing, I stayed in acouple of other hotels in las vegas and this one by far is the best, the room is amazing as well as the hotel- in the 2nd floor thair r the resturent as well as the shopping place and a mini river, you can even go on one of the small bouts there - its just amazing Well my room dint have a good viwe, I didnt want to pay more for that but I end up regrating that :p
Very well organized for such a huge resort. We were warmly received & guided to our room.
The architecture of the hotel ; hospitable staff and professional hotel management. The suite size and furnishing is luxuriously perfect for a couple on a leisure holiday. Between Venetian and Palazzo, you will not want to go anywhere else!
Size of rooms beautiful deco People yelling in the corridors at 3am
Great customer service
Aria has a great location on the Strip. Very convenient to check out Bellagio founrains, nightlife at Cosmo or just staying within rhe City Center confines. Its a bit smoky in the casino area but not any more than others.
everything but the wifi please up you wifi game!! It is one of the most important features!
Very beautiful place, very stylish. There are tons of restaurants, shops and art pieces throughout the property. There's a night club Jewel there too. The concierges are super helpful. You can check in and out online. The hotel is situated well, can easily cross over to Cosmopolitan nearby. There's also a free tram, which can take you to Bellagio. I thoroughly enjoyed my stay and hope to come back again sometime. The pools and the hot tubs hours are 9 to 5. I was at Aria for a conference and 9-5 is when its activities are taking place each day, which made it difficult for me to enjoy the pools and the hot tubs. Managed to do it just one day, when the conference activities finished an hour and a half earlier. We did have our conference's party by the pools, but I'm thinking not every day they must be using the pools area for private events...
Staff were awesome to deal with. Very friendly, from check in, cleaning staff, to check out! Nice hotel, and the food was great. I found the casino was smokier than others on the strip. As a non-smoker, I found this discouraging. And the walk from the strip was a bit of a pain.
Had a great coupon deal for one night at a wonderful, classy place. Sharp, professional, top-notch hotel!! The Casino floor was busy and there are a lot of hotel restaurant choices. My favorite experience was at check-in: when the line at mid-morning got a bit long, I watched a manager quickly find another six or eight staffers for registration and 'boom' the line was gone and I and others were taken care! Smoking in the casino, but that is everyplace in Las Vegas.
Room amenities were excellent, the integrated technology made it an exciting new experience. The bed was extremely comfortable and the bathroom layout was also superb. The floor in the bathroom wasn't not clean to the 5 Star level. My wife drop her earring and I ran my hand across the floor to retrieve it and it came up completely covered in dirt and dust, would not expect this form a 5 Star rated resort.
Smoking in casino
Nice, but not 5 stars
Location BEWARE! MY FRIEND WAKE IP WITH MANY BIG SPIDER BITRS IN THE NECK, THE STAFF WAS UNRESPONSIVE, WE FILLED A REPORT THT IS HANDLED BY AN "EXTERNAL" COMPANY. WE HAD 4 ROOMS, SOME DAYS THE ROOMS WERENT CLEANED WHEN WE RETURNED AT 8-9pm
Plug , we charge phone other bed don't have one . You have to charge away from bed .
Great location on the Strip. Free self-parking (but going away soon). Much of the hotel is in a state of disrepair. The are renovating, but it tends to look like lipstick on a pig. The walkways and casino floor are unappealing, and the structure just had that tired look.
The rooms were pretty tiny, not even enough space for luggage storage. Windows were probably not cleaned for a week and extremely dirty to actually see the strip. The casinos just smelled of body odor, old carpets and smoke. Uninviting! Oh then there was the buffet. Stale sushi, driest chicken steak in the world, then there was the canoli that would have been great if I had a dog cos they are the only ones who could stomach that bad food. Overall it was a bad experience for the "resort" fee they charge. Not much really other than that the staff were very nice.
Sadly nothing, it has turned into a smelly hotel full of hookers. The hookers were the least of my problems. This was my 4th stay here, but after checking in, and spefically asking for a non smoking room, they lied to me. After arguing for 3 hours, and my wife crying the whole time, I had to leave, with no refund whatsoever.
The rooms were nice and clean. The bed was super comfortable. I didn't like that a staff member told us we could book our 2nd night the next day for a cheaper price but when that time came around, the price tripled! If she didn't know what she was talking about then she shouldn't have said that. We weren't given any discount or anything for her mistake. Oh well.
Decent value. The staff was super nice, especially Angie, one of the casino floor cocktail waitress, she was the best! Check-in and check-out were a snap, All in all it was a pleasant experience. The rooms are decent, The location on the strip is good, It's cool there is a CVS in the hotel. I've stayed a nicer hotels, but then again, you get what you pay for. I would stay here again. Our waitress at Senior Frogs... she sucked.
I found it very confortable, the location was great
Cleaningness, easy access from rooms to casino, and restaurants. Resort fees not necessary especially when the pool is closed.
Nice fitness center and spa, overall very clean presentation. Friendly staff. No swimming pool, pool under maintenance - come on guys, get the job done in a week or less. Strange "toilet water" smell in hallways and elevators. Over priced food - can see these prices Caesars, Wynn or Bellagio but not TI.
Nice place. No coffee maker in room. Buffet was expensive ($35 per person).
Not enough outlets in the room nor were they convenient. A coffee maker would have been wonderful. Getting coffee in the morning was extremely inconvenient.
Very open and clean resort and property. Food and drink options were great as well. Gym closing at 7 pm was a surprise, but not in a good way. the business center was also no open late enough for a business traveler (5 pm)
I loved my stayed at M spa for 1 night , I wish I stay 2 nights though but for sure I will be back next time .. View Cleanliness Staff Room
The room was amazing! ...Especially, for the price. Everything was very clean. It was a bit of a drive to the strip.
Clean rooms. Beautiful hotel. Reasonably priced. The sushi restaurant. Terrible service. Everything we ordered was forgotten. We sat there for 45 minutes with NO food. The waiter wouldn't look at us because he knew. We didn't complain but should have received an apology anyway. I don't need gimmicky all you can eat food if they're going to play hide and seek with it. I'd just rather have a normal dinner with normal service . . . And which doesn't take 4 hours. The fish was not bad though. Quite fresh and the meal was decent when it finally came. Don't pay extra for a strip view room. The strip is far far away. The view is of a small cluster of buildings in the very far distance. Their pitifully rare shuttle schedule. We get it, you want us to spend our money in the hotel. Instead we had to see friends staying on the strip, spent a lot on cabs and will probably just stay on strip next time. There's no real reason not to have more regular shuttle service with more capacity than just 11 ppl.
Room, new, staff Nit pick- gelato serving lady who couldn't give me two flavors in a single, despite single being huge!
All of it! They even offered to print our boarding passes upon checkout! Not a thing, honestly!
The room was beautiful, comfortable, and clean. loved the decor and the view. The room had no fridge, microwave, or coffee maker.
The room was beautiful and very well appointed. So many details that made our stay wonderful. We were so comfortable we could have stayed longer! There is nothing we didn't like about our stay. Very happy with our choice and we will definitely go back again.
Overall that is what you expect from high class hotel. The only thing that we hat to change was the bed blankets, because they were made from synthetic material and were accumulating tons of static electricity.....bad for health.
Room was luxurious, clean and very comfortable. Best room I have ever stayed at.
Responsive customer service addressed concerns quickly. Convenient location on the Strip. Still felt expensive given what we got. First room smelled like sewage and had trash on the floor. We requested a room change. New room had a broken lamp, broken soap dish, not enough soap, and a toilet that would stick and keep running water. Blankets were very thin; we were cold at night and had to get an extra set of blankets. Wifi was spotty. Costs extra to get/use a mini fridge.
I liked the price and proximity to everything No fridge or microwave and they charge any little fee for a "nicer" room.
The staff were great. Friendly and very helpful no coffe pot or refrigerator in the room. Meant to force you to pay obscene prices for the in house vendors. No longer any free parking.
Only hotel I have been in last few years that doesn't have in room coffee !
We enjoyed the convenience of being on the strip. Nice weight room, great shopping on site. Fun entertainment for the whole family. We enjoyed the food court options and Gane room. Rooms were clean and well maintained.
Parking is getting worse. Especially for me, parking fee demonstrates sign of stinginess and greed which M life resorts started charging. I will always and recommend others to try to avoid M resorts since the standard has dropped.
It took over an hour to check in, had a bad experience with a bar tender gave a bad attitude because I sat down at the bar and I already had a beer in my hand which a waitress had brought me while I was playing.
Location... Charge for parking....go ahead....I'll just take the deuce...
Had a good time,nothing extravagant. it was a 3 star hotel at a 3 star price. I would stay at Excalibur again. The pool was closed during our stay in late December,which was an annoyance due to fact that access to the pool was a part Of my "resort fees". Also when I booked my room I read that parking would be free,which was completely false. Parking was $8 per day,$13 per day for valet.
You won't go wrong staying here
Since I was there on business, Wifi was VERY important to me and that feature was outstanding. It was easy to use and lots of bandwidth. Rooms were spacious and bathrooms were clean and had an updated design, getting rid of the silly bathtub. Blinds didn't work and were partially open. Could not be closed completely or opened up complete. 2 notes to staff using the provided form on 2 days were ignored. Shower drained slowly ironing board was not put back. (2 days)
Great view from the room Overwhelming smell of pot in hallway there was no coffee maker in the room and I paid a resort fee equal to my room cost but the pool wasn't even available not even a hot tub
We arrived early in the am so our room wasn't ready, so they offered us an upgrade to a suite for a very reasonable rate, we took it. The room was very comfortable, and I liked having the extra space. Everything was clean, the temperature in the room was perfect, as I like to warm, and my husband likes it cool. (we traveled in Jan). I liked the convenience of the tram which stops at several hotels as you work your way north to the Stratosphere. I also enjoyed the spa, getting a massage and using the whirlpool and sauna too. The staff all around the hotel was incredibly friendly. I would stay at MGM again. What I missed was a clock, a coffee pot, and a refrigerator to put our leftover food in. You can't use the mini bar fridge for food or you get fined $50. You have to rent a separate fridge for $25 which I think is totally ridiculous.
Room service never came in day before we left. Ran out of toilet paper. Ice machine was broken. Told to go to another floor for some. Outlets on wall don't hold your plugs they fall out.
Our housekeeping lady really nice There casino employees were very rude and in a way racist
Because it was fight night I was glad to see the extra security around the hotel. Sleeping rooms were clean. Manager in cafe did take off the 18% gratuity for large groups after we complained about service. Bad experience in breakfast cafe with service. We poured our own coffee refills, food was mediocre. Because it was fight night hotel was very busy and people screaming down hallways late night. The guests don't care it is a non smoking sleeping room. You could get high just walking down the hallway. It is time for the hotel to replace mattresses and pillows they are hard as a rock. Barely any water came out of the shower heads. Too many other hotels to choose from. Probably won't be back.
It's in an amazing location close to everything. The restaurants are great and the shows are amazing. Also, the housekeeping staff were really nice and attentive. Some of the casino staff were extremely rude and condescending.
Location Bathroom was horrible. The sink was clogged and the water pressure in the shower was too low to take a comfortable shower. Told the front desk but no one came to look at it.
The hotel keys didn't work when I first arrived at the hotel and had dragged my stuff up to my room. When they didn't work I was pretty bummed, but the cleaning service who were nearby were kind enough to let me into the room and get in touch with the front desk for me. They were gracious and upgraded me without hesitation.
Beautiful room. Price was right. Casino smells like an ashtray. Lacking in cocktail waitresses. It was a very long walk down the hallway to our room. (Elevator was closest to room 401 our room was 521) Bed was very hard and uncomfortable. Bathroom was unvented and lacking in privacy. Won't stay there again. Excalibur was so much better.
I cancelled my reservation yet im asked for a review, pretty stupid but hey someone like stupid reviews. who knows, I did not actually stay there I cancelled my reservations.
room was given away and no reservation. had to argue for 30mins to finally get a room at 3AM.
Nothing My reservation was never booked. I arrived there from a 6 hour flight and did not have a place to stay. I had to stay on the phone with Getmearoom.com for two hours. My daughter was tired. Had to go to another hotel. I will never use this web site or Kayak again. Worst experience of my life.
The price was right the decor is a bit ourdated
Let's start with the only positives about the hotel. The service was good. The front desk was pleasant and helpful. Also the guys hailing cabs were so amazing I wish I got their names so I could give them kudos. So that's the good. Now let's talk about the bad and the ugly. The room. We stayed in one of the Manor rooms located across the street. The 7 minute walk to the room with luggage at 1:00 am after a 5 hour drive was not my favorite. We paid for valet, not knowing the Manors have ample free parking. The horrible bleach smell in the old grungy hallway was even less appealing and my dated room with dingy towels, missing sheer curtains, missing a window screen, missing chairs and a 1990 ( guessing on the year) tube TV was my least favorite. Next time I will pay the extra $200 for a better hotel or stay home. My car has better accommodations. Other things to consider this casino is old and dated also. Currently there are no other casinos near by, so be prepared to walk or catch a cab to better casinos for fun, music and food. This clown has definitely seen better days. Also the guys hailing cabs were so amazing I wish I asked for their names so I could give them kudos. They really took their time when providing things to do on the strip.
families with youngs kids did not make noise at night beds did not have a full blanket
Low room rate High resort fee Slow and intermittent wi-fi No hot water in the sink very low water pressure in shower Thin walls TV remote had no channel up/down
Room was hard to get to. The buffet was terrible. Food was greasy and tasted bad. I was over charges and the "resort" fee was half the price of the room. The location isn't close to the strip and involved a lot of walking. Once in the hotel it was 10 min to get to my room.
The facility was very clean and smelled great, the staff was very friendly and helpful. There was an issue with my check in, I was accidentally charged more than what I was supposed to be charged but the receptionist and manager corrected the problem immediately and gave me some extra bonuses for the inconvenience. The room was absolutely perfect. Very clean and fresh. Most comfortable bed I've ever slept on! Very satisfied and will return for sure
The price was ok. Now I know why Found bed bugs. Staff seemed to not care much. Moved me to a smaller room, with no compensation. And this happened on my 35th birthday. Thanks Circus Circus
I like that it was satisfactory, good for adults and kids. I didnt like that some facilities were not available during certain seasons.
a/c -heater never worked
DID NOT CHECK IN, STAYED AT A DIFFERENT HOTEL. I WAS ASKED FOR MONEY TWICE FROM VAGRANTS IN THE PARKING LOT. THERE WAS PEOPLE LOOKING INTO CARS THAT WAS PARKED IN THE OPEN PARKING LOTS. I DID NOT HAVE THE FEELING OF SECURITY. THE PROPERTY WAS RUN DOWN.
Had the choice of 28th floor or casino floor at check-in...had an amazing view!
Nothing good about this hotel. This is the worst hotel I have ever stayed. The room is inconvenient to access. Outside and inside are very dirty. The smell is terrible! Worse than the motel I lived twenty years ago. For God sake, pls take this hotel out of your site.
Super long check-in lines Dirty towels No microwave No fridge The toilet didnt flush well You have to pay for parking even if you're a hotel guest. The parking lot is super far from the hotel There is not enough parking
The bed was extremely uncomfortable. The heater/fan in the room did not work well and was extremely loud. My reservations were lost and while they located the reservation no one apologized to me or even talked to me. I was just told to wait which took over 10 minutes. The restaurants are ok at best. They are not hip or anywhere near other restaurants at other hotels.
The hotel was a very good place to stay, it was a little bit pricey for the quality of room we was in. The shows sold out too quick and the rooms were lacking.
all the Staff were so helpful in directing me to the right spot. Very friendly, even being so busy. Very clean rooms, great shower with lots of water pressure. Loved the deep bathtub ! The Buffet was wonderful, many choices of food and it was well stocked and kept very clean. We will definitely stay there again. No coffee maker, microwave or fridge in the room.
Cheap, backstage deli was good Bed comfy, view was good Very smelly everywhere but I did get used to it. No fridge or microwave in room, very tiring to eat out every meal
I loved th athmosphere, not too much, not too little. Something for everyone. The place it's beautiful and a lot more interesting than the other ones. The tv channel selection wasn't much to brag about but I didn't really watch much tv. It sucked that it was rainy and cold so I couldn't really use the pool.
Food and beverage extremely overpriced. Typical vegas.
No coffee maker, microwave, refrigerator.
friendly staff helpful staff pillows were too hard heater didn't work noisy
Decent location Shows on property Rooms are worn and in need of refresh Pervasive smell of smoke
Hotel was adequate, but furnishings a bit worn and outdated. Needs self check in kiosk to speed up process - long check in lines result in poor first image...
The location of the hotel is good, on the strip. The bed was very comfortable. The bathroom was a good size. The cleaners were very good. The headboard above the bed was very dusty. All of the hotel's common parts; casino, bars, restaurants and shops had a horrible smell. Apararntly this "smell" is put into the air conditioning system to keep people there! Well it kept us out of the hotel. We only slept in our room and then left each morning to eat and drink elsewhere.
The staff were friendly and helpful and did not linger for a tip. At check in you had to wait while viewing staff who appeared to not be doing anything. There were no automatic doors to enter the lift area from the carpark like there were at the Bellagio. This made it difficult to carry bags to the lift.
Wonderful room, central location on the Strip. Access to the hotel/casino from the basement car park is not well signposted at the far ends of the car park.
We booked a suite and we had access to the prestige lounge which was very comfy and practical. The location was great and the complimentary internet was highly appreciated.
i liked the rooms and every thing was good
Style, luxury, space and accessories in room
Very nice cosy room I got. Comfortable bed, that matters most to me. Check out time was 11:00 which was too early. I doubt they would have granted late checkouts.
Beautiful accomodations excellent restaurants The room was never cleaned by the maid service
Amazing stay. This is what 5 star is all about. They will make you feel at home. I can't say enough and would recommend to everyone.
The quality and comfort of the furniture and furnishings ,especially the bed. The pool and the ease of access to the Venetian Yes, the seperate door of the WC
Room Too much dust to clean in the room
מלון ברמה טובה שקט מאוד לעומת כל ההמולה של וגאס... הריח של המלון כשנכנסים ללובי מממ נפלא. חדרים ברמה גבוהה מיטה נוחה מאוד. יש בחדר כיריים חשמליות. תנור וכל מה שצריך כדי להכין אוכל למי שמעוניין. צריך להתקשר לשרות חדרים ולבקש כלי בישול מומלץ מאוד למי שמחפש קצת שקט מכל ההמולה שמסביב
Quiet, fully non smoking hotel with beautiful rooms. Service was outstanding. WiFi issues. Dining very limited
We loved that the hotel did not have a casino. It was a nice break from the lights, noise, and smoke you experience at other hotels and resorts. Walking to nearby attractions like the Aria, Cosmo, and shops were easy too.
Vdara is an awesome resort! I stayed on the 53rd floor and the view is just amazing. My only criticism is the $18 per night parking fee & high resort fee, ouch.
Clean new Lower key Close to cosmo Pool just ok
My bathroom sink was broken and I notified the staff an they never made an attempt to fix it. Also they almost mistakenly moved my stuff out of my room. Good thing I was leaving as they arrived to do so. The food onsite is bad and expensive - not a lot of options as you basically have to go over to the Aria to get anything
Non-smoking and no casino A bit of a walk to the convention centers.
Kyle helped checked us in and he was great. I was in a bad mood and he turned that right around and the rest of the weekend was sweet!
Room layout was smart and fit my needs
The staff was amazing. Gretchen was fantastic when I checked in and she really took care of us down there! The location, too far from the strip
It is very disappointing to have one of my favorite hotels play games with charges. Parking is $18 and the resort fee is $32; so, if you are comparing prices to other similar hotels, you need to add $50. And, I challenge you to find these charges in anything published by the hotel or the consolidators.
The night clubs really rock. The restaurants are outstanding. Everyone was fantastic there. The shows and the clubs are edgy and not appropriate for kids. We went for our 25th anniversary and I was afraid perhaps I should have spent more. Wow, we had such a great time. It was the memory I was hoping to make. For the price, it is a great value!
It was clean. The staff was very accommodating. I would stay there again. It's right on the strip and there's easy access to everything.
New York New York NY Hotel has been I go to place for Las Vegas for many years. Has a great location, decent food service within the complex, and a okay Casino. The property is simply getting tired... It's time to do the overhaul of the entire facility especially the rooms.. casino. I don't believe the furniture is been changed within the bedrooms and for many years.
The hotel was outstanding, as usual. Clean and efficiently operated, the staff takes pride in this hotel. Make your hotel reservation at any website but Kayak. My choice for airline reservations, their partner group for hotel stuff---not so much A drink coupon with our room upgrade never materialized. The state of Nevada now mandates that parking along the strip costs 10 bucks a day, so plan to walk a lot. Casino is run by corporations that focus only on profit. Likely will opt for Indian casinos over any Nevada venue going forward. (Will still run to the Nevada border for ammo since I live in Cali.)
Upsetting you have to pay for parking customer service very poor my deposit hasent been refunded yet I won't stay there again
I took my best friend for his birthday. We spent the night at the New York New York aND from checkin to check out it was awesome. The times square piano bar was where we ended our night singing at the top of our lungs and that was after eating some of the best pizza in Las Vegas! Also the rollercoaster is pretty awesome too. Worth the money. Obviously the smoke is a turn off but they allow smoking in all of the casino's there so that is hard to get away from. Also War yep good old fashioned higher card wins is a game they have there but some nights it is closed that sucked.
Overall layout and variety of restaurants was hreat
Didn't like the roller coaster view (patrons screaming). Light sleepers should request a room farther away from the roller coaster.
Linens, beds, and pillows were very comfortable. The hotel has a cool look. Rooms were dated and the roller coaster could be heard in the middle of the night in the room. There aren't many bars.....we had to choose between Mexican dancing and a piano bar where they were charging a cover, even for hotel guests.
Hotel was good. No micro oven and fridge in room
Bathroom faucet was broken and there was no coffee maker. Really loud at night.
Hotel staff very accommodating. Good restaurants. Unavailability of MLife staffing and rude behavior when leaving. Always had discounts when checking out. No longer.
needs more hotel registration people! Smokey lobby Expensive food prices NO coffee or hot water pot :-( no small fridge in room
no coffee pot option in the room
The staff was very friendly and kind, professional. It was quite. I felt safe.
i didn't care much for the cards to use the elevator and room. i had to get another set because my card did not work. also, sunset station needs more hotel registration people!
I didn't think an additional $18. a day charge was added for "amenities". I received no additional services, but a charge.
Total experience was very good! The long walk to the room elevators.
Loved the pool area,,,very lush and pretty. Was very windy so area closed early. Made for a nice get a way. Needed more maps and directions to get around to shops, movies,
the amenities and surrounding stores , things within walking distance. The hotel itself was secure. the pillows were super hard and thick but as soon as I asked the front desk , they were very nice and immediately brought new soft pillows. The bell service didn't come when I asked for help, in fact he was pretty rude, but they didn't ruin our experience.
Very comfortable and clean rooms. Also quiet. The service everywhere, in the hotels, restaurants, and casino, was excellent. The pool was great, not crowded at all. Would recommend for anyone looking to get away for a bit.
Quiet rooms Pillows, outdated crib, dishonest employee, hidden charges
Security, restaurants, loose machines, prompt, friendly service made for a very pleasant visit. We'll be back!
Loved the food, close proximity of the theater and IMAX. Casino wasn't too smoky. Beautiful inside the center bar area At check in a $100 deposit and resort fee of $18 were charged on my credit card. The $100 deposit should be refunded but I don't think that is necessary.
Loved that there was no smoking and no casino. Good security. Nice kitchenette. Didn't feel like they were out to gouge me for every penny like the other place we stayed at in Vegas. Would have liked a better area to watch the football game with bigger TV in the restaurant/lounge. Not unique to Trump but I don't like the resort fee or the forced gratuities in Vegas.
The room was wonderful, view beautiful, great location Coffee @ the bar, very expensive. Service @ the pool restaurant very poor
Nice rooms, great staff, very luxurious. Ran out of some food items and bar items. Might have been a fluke. Not many bad qualities. Near the Wynn and treasure island but everything else needs a cab or uber.
No gambling no smoking great They have a large tv in the Pool table section how did not work for days I mention it no body care very disappointing during Basketball and Hockey play off
The entry level room was amazing compared to other hotels Nothing bad to say
Overall great facility, but unable to cool the room was a bit disappointing...coming from Alaska, low 70s for a room temp is uncomfortable.
It was off the strip. More quite and relaxing
I like everything about this hotel... hassle free parking with their valet. Courteous staff, big sized room, huge bathtub which can fit 3 people in... and this was just their ordinary room. It's too comfy we don't want to leave the hotel room :)
Elegant simplicity. The rooms were very nice and clean. The hotel itself was also very affordable when I compared it with others and it was close enough to the strip, this was the determining factor to go with this hotel. It's also next to the Fashion Mall, which is nice if you live to shop. I love working out so a bigger Gym and and Spa would be a nice bonus.
Nice decor. Nice staff. Rooms are a good size. Telephone next to the toilet a little too much though! LOL TV in the bathroom mirror was cool. The bed was comfy, and the sheets were nice. The TV channels suck. Need to bring my Chromecast next time. The in-room food is too expensive and not excellent. The free shuttle service only goes as far as the shops at the Venetian/Palazzo.
I loved the comfort and helpful staff. Everything was absolutely gorgeous, and quite clean. The views were AMAZING! As the location is placed perfectly at the end of the strip for a vantage point. However, the location can be a huge crux as f you wanted to do anything on the strip, you need to catch a $15 cab at minimum. The restaurant inside the hotel also leaves MUCH to be desired, as breakfast was consistently half an hour for basic (orange juice / coffee) drinks - and a hour and a half wait for food. It was close to these times for all three times I gave it a shot as it was convenient.
Nice view, nice jacuzzi bathtub for two, comfortable bed, nice bathrobes, nice kitchenette with top appliances (but who's going to cook in during a shortstay in Las Vegas with so many restaurant options?) Shuttle service to the strip. In room "safe" mounted to a drawer -- how safe is that? We could hear the freight train horns and motorcycles below from the 46th floor. Overall this hotel lacked attention to details. Terrible shower head, Surprised to see their service & housekeeping staff using the guest elevators. Clock was set an hour late. No slippers. Had to ask for a luggage rack. Breakfast meal arrived cold in the restaurant. Off strip location. No self-parking.
Beautiful and well kept. Can find as nice of places for less money. Not much to do other than gamble. Even lounge bar was tough to get into. Can be long waits for restaurants.
Our first time at Wynn but it definitely will not be our last. The hotel rooms were roomy and comfortable. The casino, restaurants and bars were first rate. We even enjoyed the Buffet! An A+ experience!
Rooms were high tech Lack of nonsmoking rooms almost sent me to the ER
Staff is great, room was great. We had an amazing time The buffett there has gotten famous and now there is a 1.5 hour line to get in. I feel guests of the hotel should have their own line so we can eat some breakfast.
I always love the gardens, the comfy casino seats, employees willingness to always be helpful, cleanliness, air quality isnt bad, detail in the overall decor... etc., etc.
There reservation system was down and although I arrived at 7 at night and then waited 2 1/2 hours for a room, they had no back up for registering a room and could not tell me when I would get one - so I left and drove to another hotel. At 12:00 that night they called to let me know they could register me.
Everything was nice
Eat, gambled, swam, sat poolside, caught some sun, drank, and did I say eat? Found myself winning on the tables and that always makes for more fun. Large room. Big bath. great view all things at the hotel were great but I can't believe I got scammed on the ride from the airport....I was just so tired and had just had a three hour delay before finally taking off.....the taxi do not take the highway......if you see highway, you are getting taken for an extra $20, plus I tipped the guy.....
I liked the rooms, the comfort of the bedroom and bathroom. Cleanliness is not outatanding though. We had to request shower gel to get it. It was not available at first for instance. I didn't like the way staff behave and ibteract with us at the casino. It was not an atmosphere that encourages people t play cheerfully
Unfortunately, their computer system went down and they did not have a back up. All of the slot machines had to been hand paid which took over two hours. No one was able to check in or out during this period of time. This happened on a Friday night (6/3/16) at approximately 9:15PM. I was stuck waiting to be paid a minor amount so that I could leave and make it to a dinner reservation. I finally left the slot machine to another player as I was meeting friends and would have been late.
The view from the wraparound suite was awesone! Nothing!
Checked in and room was not clean. However, free upgrade to a better room and great service more than made up for it. And they also gave us additional food vouchers at hotel. Beauty and Essex was a very good restaurant. Staff was always friendly and helpful and ensured they followed up daily due to room issue. Our view of Beallagio fountains and Paris was fantastic. Room was dirty at first but they went above and beyond to make up for it.
Upgraded us to a suite room for our first stay at the Cosmopolitan! Thanks Cosmopolitan for the great stay!
The Hotel was BEAUTIFUL. We went for my birthday, had an amazing suite, amazing room and view. We booked this place because we heard it was the #1 party hotel Our very first morning in, we had a man next to us complain we were too loud. First of all - it was just myself and my partner and there's no way were disruptive enough for him to complain. It looked like he had kids in his room so possibly that's why? Then again, don't bring your children to the #1 party hotel if you want peace and quiet... The worst of it all though was our FIRST NIGHT after the morning incident, our neighbor complained again and actually made up that we were in a physical fight/destroying our room... Police came and interrogated us immediately and let us go - seeing we had not gotten in any fight nor touched the room whatsoever. The hotel ended up kicking us out, banning us for life, and did this all on my birthday over the "nature of the complain"..... I'm not sure how we were treated so horrible for something we were proven by POLICE we didn't do. Worst security and service ever. We went to Luxor had no complaints and our loudest friends were in MGM - also had no complaints.
Staff were incredibly friendly and engaging in genuine conversation. The place is not for the budget friendly but you really get what you pay for.
Room was spacious and clean Pools seem small
The location is the best part. The Cosmopolitan is at the center of everything. The Cosmopolitan has serval great restaurant options covering a variety of types of food and at various price points. The Cosmopolitan Staff is accommodating, professional and friendly. The hotel is showing some wear and tear but overall looks very nice. I was there for a girls weekend and my girls and I love Bravo. It would've been nice in our limited amount of downtime to be able to watch Bravo (hello, Real Housewives is life). Lol. Lastly it would be nice if there was more seating near the pool at the Boulevard Pool. This could be accomplished by opening up the reserved chairs on days/times when the pool isn't busy.
we came for the new year but all the bars and the clubs of the hotel were acupaied by companies that resurve it for privent event.... what about the hotel gust??/
From the service to the room upgrade, this was such a wonderful stay. My friend and I loved everything about this hotel. Hands down my favorite in Vegas (I've stayed at many other hotels on the strip) and will be coming back each time! The marquee pool parties were a bit loud even with our balcony doors shut, but if you're looking for a quiet vacation, that's hard to come by in Vegas wherever you stay ;)
Okay Resort fee
I travel to Vegas semi-often and never stay at the same hotel/casino twice. This was the first time I've stayed here 2 times in a row. I love balconies in the rooms. We've stayed on the 50th floors before and the view is outstanding. It's nice to be able to hang out on your balcony and be out in the open rather than just staring out a window like most places on the strip. The casino is really cool. The décor is fabulous and the restaurant selection is pretty good in the lower floor mall. Only a few minor maintenance issues. The one sink in the master bathroom was clogged. A light fixture was broken at the stem. There was no laundry bag or list of laundry prices in any of the closets. There was no price list for the extras in the room. EG:Liquor, snacks etc. Other than that. The rooms are beautiful and I still enjoy staying there.
The remodeled rooms were good, and the price is also appealing. They also have a good crew in their valet area. I came in and was assigned a room in the North Tower.....stay away from the North Tower, that place is depressing and the rooms are old and not remodeled. If they ask you if you want a room with only one queen bed, say NO. I had to pay (reasonable price ) to be moved to a room with a desk which was a remodeled room in a different tower.
When checking in they asked if I would like smoking or non smoking. I told them non smoking. I get to my room and it was a smoking room. I called down to the desk and they told me to come down and they would take care of it. I had to stand in line for 45 minutes and wait for them to get done with another couple.
Didn't like the shower - not enough water pressure- bad nozzle- seemed like it was spitting
Staff are friendly. The rooms are outdated. The neighborhood is extremely shady. Extremely priced drinks at the bar. The shower was pretty high! To step out(dangerous)
I really like the location and layout. Very cool places inside the property. Cleanliness of the room was unsatisfactory. Needs detailed cleaning. Body lice after my stay. No bueno
Location is extreme north, so can be considered good if you want to go to fremont st, and get a good view from the tower. Rooms are totally cramped up, not even as good as extended stay or holiday inn level, forget to be considered as resort. They should not charge resort fees as it is not even close to being a resort. Bathroom and lobby is also not clean.
Arrived at 12:30 am and got to stand ina slow-moving line for an hour. Of course, they also screwed up my reservation. Room smelt like smoke. HORRIBLE experience.
rooms, cleanliness, location, gambling cost, variety construction noise, wait for valet
Casino in the hotel Too far from the main strip Very old and run down Too expensive for what it is Theft in the garage Stained sheets and towels
I liked how it's just north of the strip and close to the downtown/Fremont st. You can find great deals for this hotel. Don't expect whole lot but it's fairly clean and a neo-classic landmark. I surprised how decent the rooms were, 3 stars. Cant expect whole lot. The toilet in the room kept on running most of the time. The stopper on the sink wouldn't work. The TV was super dated and no fridge.
The architecture of the hotel the mall the rooms and security where seen. I felt safe thank you I also like the tower and mj live show. The pool closed on the 24th floor.Key card did not always electronicly work on command