Four Points by Sheraton Eastham Cape Cod

We stayed for 5 nights at this hotel, as we were attending a conference there. Upon check-in we discovered that they could not accommodate our reservation (made 6 months in advance) for a king bed. We were offered one of the handicapped rooms the next day. We found the staff to be poorly trained, and the material condition of the hotel to be somewhat less than promised. There were stains on the carpets in the halls. Our first morning, we went to the hotel restaurant for breakfast, and found that it was ''buffet only'' - no ordering off the menu. The buffet was not as good as the free one at Hampton Inns, yet is cost $11 per person. The exercise room was poorly equipped, and despite reporting equipment problems, nothing was repaired during our week there. Basically, the attitude seems to be that they are cashing in on the short tourist season, and collecting as much cash as they can, because they figure they will never see you again. This hotel is definitely a step below a Hampton Inn or Fairfield Inn. It is certainly not well equipped for the business traveler, but, given the location, it is easy to see why not. Our recommednation to the conference staff was to select another venue, or we would not attend again. On a positive note, the housekeeping staff seemed to do a good job of keeping the rooms clean.

I booked room for 4 people. They provided towels for only 3 people (every day that we were there). We called the front desk to ask for one more set of towels. They never deliver the towels . Room was not vacuumed on a daily basis. The indoor pool water was murky. The temperatue inside the indoor pool was extremely hot and humid. (airconditioners are vented into the indoor pool enclosure.)

There would be a nicer place to take your kids if the hallways were less noisy after 9:00pm. You can hear every door slam close and every conversation taking place. The hotel really can't be blammed for parents who let their kids run wild but they could do something about the doors. On the plus side, it has great activities for kids (bingo, pool, movies, etc.). It does not have the usual musty smell you get with older places There is a lot to like here.

While the room was large, clean, and pleasant, the heating/air-conditioning unit was so noisy that it was impossible to get a decent nights sleep. There was no way to shut it off, and no way to make the fan stay on. As a result, the very loud fan turned on and off intermittently all night, constantly interrupting sleep.\nHotel is in the midst of a major renovation. The pool was large and nice. There were activities planned for the kids during school vacation week. The front desk staff was friendly and helpful.

The location of this hotel is great, but that is about the only thing it has going for it. The front desk staff is rude and unhelpful--a better word for it would probably be 'useless'. I left a rather expensive article of clothing in the room when I checked out, and called the same day to see if housekeeping had found it or could retrieve it. No one at the front desk was willing to help. They refused to contact housekeeping, and kept transferring me to the lost and found voicemail. The woman was rude and, instead of putting me on hold, put the phone on the counter and proceeded to chat with her co-workers about the latest movies--I could hear every word of her conversation. If this matter was this unimportant to the hotel staff, Needless to say, the hotel never contacted me about the message I had left on the voicemail, or took any steps to try and remedy the situation. On top of it all, our room looked like it hadn't been vacuumed in days, and the bathroom floor was filthy. I actually ended up cleaning it myself. I would not recommend this hotel to anyone.

Hotel facilities were very run down. Tennis courts closed, had grass growing in them. Pool was unclean, peeling paint, no towels. Furniture throughout the facility were dirty and worn. Our non-smoking room was only recently a smoking room and smelled from the smoke. Staff were very unhelpful only offering that they would try but, there was no guarantee when asked about early check-in, use of a crib. Never followed uo.