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The hotel was clean and location was fantastic. No parking. I was charged a 25$ fee per day as a "resort fee". I have never seen this in my entire life, and this fee was not included when I made the booking. I feel cheated by kayak. Complained to reception at checkout and they said all I can do is email kayak.
Beach front location. Not worth it, deluxe king $536 was dated and noisy on the ground floor. Lots of extra charges - rest fee $25, valet $36, breakfast allowance $75, if two people take the buffet and have a coffee each that's already over the $75 allowance! Rude, defensive front desk. Very unimpressed.
The hotel was very accommodating and the staff was nice. They had all the amenities from beech crushers to surf boards. The kids had fun in the pools and roasting marshmallows. All around great time!!!! The long walk to the room from the lobby!
Our hotel reeked of smoke even though it was considered a non-smoking room. I wouldn't have minded except that I have two young children and the hotel was at 100% capacity. Also, $38/night for parking is a little ridiculous.
Loved the pools and access to so many things around the hotel The smoke detectors went off at 3:15 am in both the hallway and 1 of our 2 room suite! A neighbor then began yelling at someone else about having a cigarette. We even had to change from our original room due to the lingering smell of smoke from previous guests.
The staff was absolutely amazing. So friendly and accommodating. Really made the hotel something special. The shower/bathroom wasn't great, and the walls were paper thin. Also, the bed wasn't very comfortable.
Great location with everything you could ever want in a resort hotel.
Probably the most excellent staff at any Hyatt, I have ever stayed. It was my daughter's 9th birthday and they made her feel like a million bucks. Send a card to the room signed my more staff members than I have family. The pools are great. The water slides are even better and the beach is clean and well-maintained. I will be coming back.
Hotel is 1 block from Main Street and view of the pier. Terrific stay.
Room did not have a couch/pullout bed like it was shown in the picture. Hotel did not want to work with me about switching rooms. Had to ask for blankets to build a bed on the floor.
Close to beach, friendly staff. Was everything I was looking for in a beach side hotel. Wish I was able to stay for longer than one night. I was caught off guard with the $35 mandatory valet fee.
This is a great location in Huntington Beach, across the street from the beach and the pier. We loved the cool factor of the hotel and the modern design. The casual beach atmosphere and friendly staff was a treat. We loved the free use of the bicycles.
nice spacious balcony Was given a room on main floor almost directly off common area, but I suppose someone has to get that one... no ice machine on our floor. Balcony separated from neighbors' by a couple of floor planters--not very secure.
We booked the hotel on a whim during our road trip and were very pleasantly surprised by the atmosphere, the quality and and vibe of the hotel. It was in a great location really close to the beach, food and shopping. Friendly staff. Would stay again! Having to sign up for a membership for the wifi was not ideal.
Clean hotel and friendly staff. Great location!
The people who work here are wonderful. Everyone was friendly and professional. Location is great if you want to be in downtown Huntington Beach. I've stayed at other Kimpton Hotels and found them quirky and charming. This one is a boutique hotel without the charm of a boutique hotel. They also charge a daily resort fee of $25 (plus $3 tax). In no way is this a resort. There is no pool, no spa and if you get a courtyard view room, no view of anything but the courtyard. As someone else noted, the parking fee is hight but it's consistent with charges for all the parking garages in the area.
The hotel is so cute, refreshing and close to the beach! Walking distance to everything! Loved it!! Nothing!
Staff was friendly The hot tub was closed the entire time. The gym was closed for one of the 3 days we were there. Valet parking is $35/day extra, bike rentals extra...no amenities and not cheap!!!
The manager was awesome!!! So understanding and helpful The pictures did not show what the hotel looks like whatsoever. The lobby and facilities were extremely outdated, although the room was nice. The poolside service was awful-- we asked for water and he brought us bottles water and was going to charge us something like $5 per bottle so I asked for a cup of water instead, which he said they don't serve because "it tastes bad." But he served it to the person next to us. I then went to the bar and got a cup of water. The bartender was also very nice and accomadating!
The hotel's proximity to the beach is great. They have a wonderful restaurant with ocean views--very nice. The walls are paper thin--you can hear everything from people talking to dogs barking (it's a pet friendly hotel). Also, the fridge in the room would start buzzing every hour and wake us up. The staff was not very polite when we asked if we could switch rooms (we paid for a nice ocean view room and instead got an ugly view of a construction site). The driver of the shuttle who took us to Main Street was telling us how much nicer the Hyatt down the street is (next time I'll stay there!).
Reasonably priced. Across the street from the beach. Great staff all around. Only one restaurant on premises.
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
Reliable excellent service and accommodations! We are always impressed with our experience at Ayres!
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
I was a beautiful place to stay, clean and the staff was great. I would surely go back and stay longer for pleasure this time!!!!!
Great Hotel. Good Facilities. $28.00 to Park my car was a bit much
It was clean, convenient for our conference, room was comfortable, staff and service was above expectations. Hotel food/restaurant/bar was good. Also close to other restaurants.
Everything was very good overall and with a few minor issues (mostly personal things) they did a very good job with everything. Room was clean, as well as the bathroom. View was super nice and clear from the 16th floor, south tower. Staff in hotel was courteous and fast. Soap in bathroom was used. TV was pure static. No complimentary breakfast. Valet was sort of rude.
This is our 4th stay in Hyatt regency orange county this represent how we are loyal to this hotel we just feel like home
The hotel lobby was beautiful and the employees were very nice. We had 3 different groups of family coming in and the person who checked us in gave us top notch service and was able to let us check-into our rooms early. He even let us have free shuttle tickets for everyone for Disneyland. I definitely will be back. With a group of 12 of us it was much easier to have the breakfast buffet at the restaurant in the lobby. it turned out great!
The staff was extremely nice and helpful!
I have had a big problem staying there due to the feather pillows. The air system is very dusty with a poor filter. The pillows are full of dust. I had a bad allergic reaction to the dust. The service was very good.
Staff was very courteous and friendly. Excellent customer service. The location was great. Loved taking the shuttle to Disneyland from the hotel. Hotel is well kept. Loved the lobby - spacious. The Starbucks, gift shop and deli. Even thought we felt self parking was expenses we appreciated that the parking was adjacent to the hotel. Overall we had a wonderful time at the Hyatt Regency Orange County and we look forward to staying there again. The mattress' were not comfortable. The pillows looked worn, pretty flat. Housekeeping didn't leave us enough towels on two days. We got confused when we drove up to the hotel and staff (not sure if they were all Valet staff) came to our car and immediately asked us if self park or valet. and began to pull our bags out of the card. We had no idea what we were going to do without checking in first. That was a bit overwhelming. We felt self parking was too expenses.
The staff was AMAZING there! we loved out stay. The hotel is a bit dated but it was a great value for the deal we got.
The hotel has an amazing staff. The two restaurants are very good and offer really good food unlike most hotel restaurants. We had the one bedroom suite and it was very clean. The hotel has its own shuttle bus going to and from Disney check out is at 1200 am. I paid $170 per night and it was far better than the Fairfield inn by Marriott which is located right across the main entrance to Disney Land. There is a Starbucks inside the hotel!! The prices in the little store of the hotel are somewhat ridiculous but it is a great hotel. Parking is rediculous with $27 per night. One Bus is not enough during peak hours to get guests to park.
Easy access via shuttle which is convenient. The shuttle/parking should be free for guests... I wouls have given an extra star for the extra value.
Loved the location, room cleaness, staff was very friendly and bed was confortable. Breakfast buffet was a bit over priced.
The grounds, the staff was friendly and helpful, bed was comfy, pool area and 24 hour marketplace were very nice. Paying for parking, odd odor on the different floors, no cold water, half-closed shower door.
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
Comfort No room service Weird shower stall that is made so its hard to reach handles
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
Loved the market place and the Dj at the bar in the evenings!
TOO LARGE THROUGHT IT WAS A BOUTIQU
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
Excellent service. Staff were very helpful and friendly!
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.
The lobby was nice. Room fire alarm had no battery so it wasn't working. Not even a kitchen microwave to use and with no mini fridge, any food we had left over (expensive or not) went to waste, no complimentary breakfast, room key stopped working second day, they put us (a family with 2 young kids) on a floor where there were roomed young adults who ran around naked and behaving sexually in the elevator all the time, the staff didn't offer us the option of a suitcase roller even after seeing us go back and forth from outside to elevator (4x) with suitcases while holding an infant.
Location and shuttle service No drainplugs in tub or sink, leaky tub faucet, damaged walls and window shade, poor qualty sheets, got only 2 towels - had to call for more- even tho we registered as 2 adults and 2 children, shuttle was not scheduled even tho we called a week in advance to make that reservation, difficult to understand some front desk staff. I expected better quality for the price. Won't stay here again.
Based on some of the other recent reviews I read, I asked for a room higher up in the hotel, and we were on the sixth floor. The room was nicely refurbished with mid-line furniture, good paint, everything clean. Never saw a cockroach, like some other folks have reported. The front-desk and maintenance staff were very nice and eager to serve. All of my requests were handled quickly and professionally. There is plenty of free parking. The mall and Costco are a short walk away, with quick access to the 405. The price was right. Saturday night a lot of young couples in semi-formal attire were staying at the hotel, and I had to ride the elevator with a drunk girl. Young folk were knocking on each other's doors late at night. that said, it wasn't too disruptive - just an annoyance. It cheapened the experience of staying there - made it seem like a flop-house for the young folk. The TV from the next room was audible through the wall.
Location There were cockroaches in the bathroom, the tub did not drain for a long time after a shower [gross]. Also water leaked in the bathroom when the neighbors took a shower!
Spa was green, sheets had stains even when we ask for fresh sheets they had stains.
The manager XU is great person, very professional Customer service, wifi not avalible, not clean
Location was good; close to restaurants/shopping Ample garage parking Plumbing was poor; Toilet not flushing, sink not draining Distinctive odor to room A/C ran on high cool all night but never got room comfortable
Nice facility with amazing staff. The food was unforgettable and we will be back just to eat. I will be referring my clients to your hotel! Just a few points are keeping this hotel from truly being a 5 star hotel. Paint touch ups throughout. Robes to go with the slippers in the rooms, and better executed bathroom upgrades. The counter front didn't match up with the counter and both were extremely low. For the money, your hotel is GREAT!!!!
Decor location free parking Bar wasn't open in time toilet seat was broken
Nothing stands out, sorry. - Ice machine close to room was not working, leaking/dripping water at the connection. - The carpeting throughout room and hallways was horrendous. Huge stains throughout and sticky to walk on. Sadly Motel 6 would have been an upgrade for a 1/4 of the price, I was very disappointed. - Room smelled of filth. - I will not be using your Motel in the Future, from what I saw, you're very comfortable doing business in this the manner. Sadly I don't see you changing.
It seems like they remodeled hotel but ALOT of shortcuts where taken. It was OK, I needs improvement.
Loud neighbor's with crude language, did not feel very safe with my kids. Room smelled bad, was not what I expected.
Location, couple minute drive to down town. Walls were paper thin. Could hear rooms conversations next to me. I could even hear snoring, worst sleep I had in a long time.
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The hotel was clean, comfortable, and offered a good selection of items for the continental breakfast. No
It seemed like most of the patrons were older and there for leisure. There was a lot of friendly hanging out and hello's when walking outside of the room. Overall everyone was quiet and very nice.
The room was very nice, comfortable and had all the amenities. Great rate!
Room was too musty smelling and humid
Employees and good breakfast Smoking was allowed outside rooms on sidewalk. Interior door connected to another room.
The staff was friendly. It was very noisy at all hours of the day and night and it was difficult to sleep. The mattress was saggy. The people who were staying there were sketchy and I didn't feel safe. I was glad my husband was traveling with me. We won't be back.
This guest did not leave comments about this hotel.
Bed was comfortable I could hear people outside more than I wanted.
Room was clean and roomy Trying to get the payment for the room correct.
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
Spa was amazing! Pay for parking and taking extra money for deposit
The friendliness of the staff
Marriott hotels have always been an enjoyable experience. The room, location and overall stay was very nice. The in room dining as well as pool service staff was beyond slow. The drinks by the pool had a 30 minute ticket time and I had to call in room dining 6 times before my what was supposed to be surprise order of champagne arrived. I'm in the industry as well and understand things get busy. The in room dining gave us some strawberries as an apology for the delay which was nice but th pool staff did nothing to appease everyone's clear annoyance with the slowness of service. It wouldn't deter me from returning necessarily but it does make me question the hiring process at this location. Not only was the pool staff slow, the gentleman had the personality of a shoe.
The staff is VERY sweet and helpful. Great location. Valets were SO SWEET! Extremely clean. My ONLY problem was I reserved TWO DOUBLE BEDS. I brought my 15 year old daughter and her best friend For a one night getaway. I received an am txt that our room would be ready at 4pm.. So we went to fashion island for fun lunch at Lemonade And some shopping. When we went to check in.. At 4pm.. I was told That they had over sold and our room had one king bed. In my reservation I specified THREE PEOPLE! I feel like I got bumped cuz I reserved thru kayak... Paid less. They brought up a HUGE rollaway That took up half the room. We couldn't even make room for it.. So we all 3 slept in one bed. Not the end of the world.. But I would have appreciated better communication. Beautiful hotel and we had a lot of fun.
Fantastic location.Great value for money.Very clean.Great pool and jacuzzis.Will definitely be back!Even a Starbucks!And a great bar.Fire pits at night.Sunset was incredible to top off a great getaway.10/10.
It was close to malls and movies. Not the best views in Newport
decent view of the sunset, and a tiny peak at the ocean. old and rundown feeling. definitely paid too much for the room and would consider other options next time. the manager was pretty nice to us by letting us choose a room. he lives there at the hotel, as it seems others do as well. The hotel is in desperate need of renovation, i hope the owners consider it as it could be a really nice spot due to the proximity of the beach.
I have stayed there before and have had a good experience each time
Close to beach
Probably the position, really close to the beach.
It is quite near to the centre and the hotel is under refurbishing. My room was big and clean. The price is reasonable comparing to other hotels/motels which are lot more expensive. The location is interesting because even being in the centre during the night I do not recommend for lonely ladies to walk alone back to the hotel, but by car no problem at all. Anyway I did not have any problem
This hotel is exactly as some of the other comments have said. But this is very much a common sense hotel, if you don't have common sense well do the best you can while you enjoy your stay. Hotel is 100 yards from the beach, minutes to state, and city beaches by car. Centrally located to some of SoCal best beach attractions and surfing locations. Being an older beach hotel, they have done a great job updating the rooms and making sure your stay is up to standards. Only stayed one day but they where very helpful. Choose this place for the price and its location to LB and HB, Was not disappointed. Only bad thing i can comment on was the layout of the breakfast area was a little tough to get into, but stay calm and work thru it. As like other places i dont stay at hotels for there donuts.
nothing the price was extremely high in comparison to the quality of the room
Nothing The hotel looked worn, and could use a make over, I did not think it was worth the money.
Location was good and staff was helpful. Room was not clean, maids did not clean it on one day (3-night stay), internet didn't work, hot water took forever to get going, room was noisy, breakfasts discontinued. Doubt we would stay there again.
The room was very clean and close to the beach (200 feet or so). You can park underneath the building. The lady running the place was very nice and helpful. It is close to the beach and good surfing ( 5 miles to Huntington Beach pier.) The building just got painted beige but there were parts of the building which could be patched up. Be careful swimming in Sunset Beach as their are round rays that can cut your feet and sharks who are eating the round rays. Ask the lady about where it's ok to swim.
Great service, very clean. We will definitely stay there again!
front desk was professional and courteous. Very helpful and worked in a timely fashion to meet all of your needs. Special shout out to Julio for going above and beyond to help us out. Breakfast with Leo was outstanding. Nothing
Either book a room or the hotel itself, failed to book my room properly. Spent over an hour on the phone trying to figure out why my reservations were not placed. The hotel desk even had the nerve to tell me to come back in the morning to correct the issue when I pre paid the room. I will never stay at this hotel nor will I ever use book a room.
Friendly staff, great room, hi quality linens. Our expectations were met or exceeded at every turn. It was a little far to Disneyland (about 1.5 miles). Convenient shuttle though.
Great room, great value, great location
The AC and staff The room seemed to have nats in the room. Near the bathroom area as well as the beds. There was also a flea when we had gotten in the room that we had to kill. I paid over $600 for a family suite and I will not ever do that here again. It was not worth my money. The bathroom was beyond small. Let alone the sink wasn't in the bathroom so anyone who used it was bond to wake up the people sleeping as there's no door. I could've stayed down the road for a lot less with a much better experience. I will be doing so next time and not returning here.
Nice rooms, great breakfast buffet, courteous staff, great shuttle service. The waitstaff in the restaurant were top notch, specifically Jose C! Dinner selection was limited, expensive, and average. Parking is $12 per day, which is ridiculous considering the hotel is ~1 hour away from the LAX airport and all but requires renting a car. Carpeting & interior decor felt a little dated.
The rooms were spacious and very nice. The hotel staff was friendly, helpful and accommodating. The pullout bed was extremely uncomfortable and hurt my back.
Excellent facilities, friendly/helpful staff, spacious rooms, and great location! No microwave in the room. Beds need upgrading.
Room size and layout The entire hotel was soooo hot!!! Air in room never got below 72
Friendly, clean, nice atmosphere, and complimentary breakfast! Parking cost isn't mentioned on third party websites
The shower was nice. The wi-fi connection was awful. Kept getting dropped. Worst wi-fi ever. They don't offer a wired connection alternative. Our room was really cramped for three adults. Our son attempted to sleep on the provided roll-away bed, but it was unrelentingly crappy. He ended up sleeping with just his feet on the bed and most of his body in a padded chair. They charge $18 to park in a cramped parking lot that's located in a business park. Felt ripped off. For some reason this Wyndham didn't even show up on our GPS, and we have the latest maps. Maybe it was trying to tell us something?
Nice hotel The room service stops at 11pm and bar closes at 11:30pm
Awesome windows, comfy bed, very clean.
Everything was perfect, exactly what I expected! The pictures do the facilities justice!!! I was not disappointed in the least bit.
Comfortable beds I like to workout and the gym was less than adequate and the equipment definitely needs to be updated.
I travel a lot and have stayed in a variety of different hotels and this surprisingly ranks amongst my favorite. I was a little hesitant coming to this hotel based on some of the reviews from other sites and by no means does this hotel come in short on anything. Would definitely stay here again and recommend.
Friendly staff Good views from room Very poor (unusable) internet signal in room Gym and pool could be better Outdated decor
The air conditioner stopped working the last night
Not much See above
Gorgeous landscape and places to relax. Kids at adult only pool!
Great gym and pools. Very nice outdoor setting. Parking costs additional $35/ day. Rooms are clean but feel old and cheap. They add 20% tip to the bill for any service provided...food.
Close to Newport restaurants Found used silverware outside door at 4pm checkin. At 11:30pm silverware still there. Found used eyelashes on sink at checkin. No bathtub. Disappointed stay for the $220 nite rate
Very quiet and relaxing. The grounds are well kept, the room was very spacious. There are a lot of activities and the location of the hotel is great, you can drive to the beach in 5 minutes, fashion island is next door and Sherman's gardens are just down the road. Parking is expensive ($25/day) and the lot is a bit of a hike from the hotel depending on which room you have.
Maybe decor needs updating
The staff was very friendly and accommodating. The grounds were very nice with lots of places to sit and enjoy them. They have concerts on Friday night and they are quite loud, we were not notified they would be going on. I think that guest should be advised when they make their resevations.
Nothing The towels were cheap, resort and valet fees were excessive. I felt like I was staying in the holiday inn. Will never go back.
The room was very nice and modern. Valet parking efficient. The resort fee was an unnecessary and unreasonable charge. The Friday night brunch is $50 apiece and worth under $20. They served dried our turkey breast at the carving station that had to be covered in gravey. The beef chunks were very tough. Don't eat there. Bring snacks and drinks. A bottle of beer is $4.50 the resort store. Poolside service is only during summer. This is Southern California. Summer is year around.
Pool area not cleaned up well....needs facelift badly! Bar Mitzvah at hotel was noisy at night. Expensive self-parking ($27 per day) and "resort fee" ($25 per day) adds significant cost to room.
The staff are very helpful and cheerful. Bar area is limited and subject to a lot of noise from families passing through or as part of a large concert crowd that can dominate the whole area at weekends. The resort is more than walking distance to most other shopping or restaurant areas or the beach. No quiet area for a drink and conversation.
The water slide for kids was pretty cool and the food was good, although pricy. Self parking is really far from the rooms. Plus you have to walk up a steep hill to get from the parking to your room. They don't have ramps to some of the areas. Had to carry out stroller down to the pool with the slide. The walls in rooms are really thin. Our room was next to the maid service room so pretty much the whole nights we would hear door slamming, people talking and carts being moved around. On our last night we could hear a couple arguing in the next room for like an hour. We could literally hear every word. We had two small children with us so all the noise would wake them up. Pictures on the web look nice but in real life the hotel is not even close to it. The lobby is the only nice area in the hotel.
$28 for parking a night? Like just hide it in the fee or something because it's just ridiculous. I'd guess that 95% of guests arrive with at least one car.
Newly remodeled and well kept up. Quiet, and a great view. Service at the cafe was awesome. The price I paid was a very good value.
Parking should be more clear that it is charged.. I would have rather just ubered there
Loved that the bedroom was separate from the family room, complimentary mini fridge, bath tub & stand up shower was a big plus, easy access to freeway, food & beach! Other than noise from remodeling, I love love love this location!
The large bathroom with a separate shower and bath was amazing. The bedrooms had doors separating it from the spacious living room. The bed was extremely comfortable. There were 2 TVs with a fairly good selection of channels. The hotel is located away from places to eat so ordering room service sounds great but it's extremely overpriced. Price of parking was ridiculous. Sofa bed was extremely uncomfortable and the extra blankets were scratchy.
They charge $25 for parking and there are no other parking options.
Nice facility, friendly staff, comfortable large room. $28 for parking in a non-enclosed lots seemed kinda high, but what can you do. A 3.5-4 star hotel at this rate you really can't complain
The Hotel was truly five star, excellent staff and the rooms were great. Good location but you need a car to get anywhere in California. The Fashion Island shopping centre is next door and offers alternative dining options. This was our first visit to Newport Beach and the Hotel was a positive start to a great trip. As with most west coast hotels the parking costs do increase the cost of staying but overall this was a minor issue.
I think the valet parking fee was too high. There wasn't any options provided to self parking. You had no choice but to pay $32 parking fee.
The location was perfect close to shops, restaurant with easy access. The hotel rooms were very comfortable & roomy. The staff was excellent, exceeded any expectations. My toilet had some trouble flushing but aside from that no problems. Please do not print that for public use.
We come back regularly. The hotel is well appointed and the staff is very professional. Rooms are comfortable and view to ocean side over fashion island is super. Oak Grill Room on the deck for breakfast is a treat.
Very relaxing, wonderful food and brilliant staff. Did not use Spa. Pool was good. We had to move rooms as there was building work on that side of the hotel. Very surprised that they even put guests in such rooms as work started as early as 5am and we did not sleep after that time.
Very nice & comfortable rooms Wonderful staff. Very helpful & personable Nothing. All was good
Hotel was beautiful, staff was courteous and friendly. $29/day for valet parking when no public parking was available. This added an additional 10% to the total cost of my stay. Ridiculous.
The decor was awesome A little pricy
Great location - right across from Fashion Island shopping center. Easy access to restaurants, movies, shopping. Staff was very courteous and friendly. This was my second stay here. I would come back.
everything except the HOT, HOT, HOT weather. could not get hotel room cool enough in face of heat wave (25 degrees above expected temperature).
Excellent customer service. Everything was great!
Nice hotel which is close to PIMCO and Pacific Life Insurance
Room was clean and just as advertised. Front desk Staff was helpful and went above and beyond to send balloons and cookies to our room for my son's birthday. Breakfast was outstanding each morning and the breakfast staff was amazing. The workers never stopped moving- cleaning, replenishing, and even handing out stickers and activity sheets to the kids! Location was great- quick shuttle ride (additional ticket required) right up to the gates of Disneyland.
The 2 room suite is wonderful with a full kitchen. The floor in the breakfast area was sticky both mornings we were there. Spills should be cleaned quickly to avoid this.
Very friendly and professional greeting and check in. Clean room. Slight musty smell in room.
The room was very clean and spacious. The fridge and microwave was a plus and made it convience during my stay. The front desk receptionists were all polite and friendly. Nice size room and free WiFi. It is literally next to a police station so hearing sirens in the middle of the night was annoying. The bed was not comfortable at all. The pillows and blanket was terrible, it was like sleeping in a hospital bed. This hotel solidly looks nice and everything, but I'm just disappointed I wasn't able to get a good sleep, hence, the reason of my stay was to catch up on sleep and my work.