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Probably the most excellent staff at any Hyatt, I have ever stayed. It was my daughter's 9th birthday and they made her feel like a million bucks. Send a card to the room signed my more staff members than I have family. The pools are great. The water slides are even better and the beach is clean and well-maintained. I will be coming back.
The hotel was clean and location was fantastic. No parking. I was charged a 25$ fee per day as a "resort fee". I have never seen this in my entire life, and this fee was not included when I made the booking. I feel cheated by kayak. Complained to reception at checkout and they said all I can do is email kayak.
Great location with everything you could ever want in a resort hotel.
Our hotel reeked of smoke even though it was considered a non-smoking room. I wouldn't have minded except that I have two young children and the hotel was at 100% capacity. Also, $38/night for parking is a little ridiculous.
Loved the pools and access to so many things around the hotel The smoke detectors went off at 3:15 am in both the hallway and 1 of our 2 room suite! A neighbor then began yelling at someone else about having a cigarette. We even had to change from our original room due to the lingering smell of smoke from previous guests.
The hotel was very accommodating and the staff was nice. They had all the amenities from beech crushers to surf boards. The kids had fun in the pools and roasting marshmallows. All around great time!!!! The long walk to the room from the lobby!
Beach front location. Not worth it, deluxe king $536 was dated and noisy on the ground floor. Lots of extra charges - rest fee $25, valet $36, breakfast allowance $75, if two people take the buffet and have a coffee each that's already over the $75 allowance! Rude, defensive front desk. Very unimpressed.
The staff was absolutely amazing. So friendly and accommodating. Really made the hotel something special. The shower/bathroom wasn't great, and the walls were paper thin. Also, the bed wasn't very comfortable.
location, location, location no
Loved the bathroom and bed, the two most important areas for me when I travel. I upgraded my room once I arrived and my room had a great patio/balcony with two outdoor loungers and a table with 4 chairs, allowing for entertaining friends outside instead of in the room. I wasn't crazy about the "pet friendly" policy since I'm not a dog fan, but it wasn't really a problem.
I feel this hotel is setting the new standard for V.I.P.
It's clean, great location, reasonable price. the staff was overly accommodating & wonderful. all staff members acknowledged me in hallways, valet, etc. etc. I didn't think the quality of food at zamzala (?) was that great but wouldn't keep me from returning.
Shopping and dining. Absolutely no complaints at all! By far, the best hotel we have ever stayed at. Not only have we stayed in 4 Star hotels, I've also worked for one and they could not compare to the excellent service we received from the Shorebreak!
Huntington Beach downtown area was nice, close & convenient. Poor lighting in room and bathroom/ no fan in bathroom.
We enjoyed our stay in your hotel. Your accomodations were excellent and your staff were very courtious and helpful. You need to provide more staff during heavy check out times such as Sunday before noon.
The staff made it for us. They were accommodating, attentive, and courteous. The location is walking distance to many shops, eateries, and beach. Pets are allowed and not charged excessively. The rooms are clean Euro style. I was thought we were getting a hotel on the beach but it was across the street. When I called to check on the reservation I made a remark what a great deal it was $ wise for a hotel room on the beach and I was never informed that it was not on the beach. The booking reservations department misinformed us on pet rules on the beach.
Close to the action, new, modern look. They lie about having bathtubs, turndown service, etc.
Easy access to the seashore and beautiful view of the Pacific Coast Line from the room. NO
The hotel's proximity to the beach is great. They have a wonderful restaurant with ocean views--very nice. The walls are paper thin--you can hear everything from people talking to dogs barking (it's a pet friendly hotel). Also, the fridge in the room would start buzzing every hour and wake us up. The staff was not very polite when we asked if we could switch rooms (we paid for a nice ocean view room and instead got an ugly view of a construction site). The driver of the shuttle who took us to Main Street was telling us how much nicer the Hyatt down the street is (next time I'll stay there!).
Staff was friendly The hot tub was closed the entire time. The gym was closed for one of the 3 days we were there. Valet parking is $35/day extra, bike rentals extra...no amenities and not cheap!!!
The manager was awesome!!! So understanding and helpful The pictures did not show what the hotel looks like whatsoever. The lobby and facilities were extremely outdated, although the room was nice. The poolside service was awful-- we asked for water and he brought us bottles water and was going to charge us something like $5 per bottle so I asked for a cup of water instead, which he said they don't serve because "it tastes bad." But he served it to the person next to us. I then went to the bar and got a cup of water. The bartender was also very nice and accomadating!
Reasonably priced. Across the street from the beach. Great staff all around. Only one restaurant on premises.
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
The staff was AMAZING there! we loved out stay. The hotel is a bit dated but it was a great value for the deal we got.
Staff was very courteous and friendly. Excellent customer service. The location was great. Loved taking the shuttle to Disneyland from the hotel. Hotel is well kept. Loved the lobby - spacious. The Starbucks, gift shop and deli. Even thought we felt self parking was expenses we appreciated that the parking was adjacent to the hotel. Overall we had a wonderful time at the Hyatt Regency Orange County and we look forward to staying there again. The mattress' were not comfortable. The pillows looked worn, pretty flat. Housekeeping didn't leave us enough towels on two days. We got confused when we drove up to the hotel and staff (not sure if they were all Valet staff) came to our car and immediately asked us if self park or valet. and began to pull our bags out of the card. We had no idea what we were going to do without checking in first. That was a bit overwhelming. We felt self parking was too expenses.
What a friendly and service oriented team! Made us feel very welcome and well taken care of.
The staff was extremely nice and helpful!
It was clean, convenient for our conference, room was comfortable, staff and service was above expectations. Hotel food/restaurant/bar was good. Also close to other restaurants.
The hotel has an amazing staff. The two restaurants are very good and offer really good food unlike most hotel restaurants. We had the one bedroom suite and it was very clean. The hotel has its own shuttle bus going to and from Disney check out is at 1200 am. I paid $170 per night and it was far better than the Fairfield inn by Marriott which is located right across the main entrance to Disney Land. There is a Starbucks inside the hotel!! The prices in the little store of the hotel are somewhat ridiculous but it is a great hotel. Parking is rediculous with $27 per night. One Bus is not enough during peak hours to get guests to park.
The hotel lobby was beautiful and the employees were very nice. We had 3 different groups of family coming in and the person who checked us in gave us top notch service and was able to let us check-into our rooms early. He even let us have free shuttle tickets for everyone for Disneyland. I definitely will be back. With a group of 12 of us it was much easier to have the breakfast buffet at the restaurant in the lobby. it turned out great!
Easy access via shuttle which is convenient. The shuttle/parking should be free for guests... I wouls have given an extra star for the extra value.
Everything was very good overall and with a few minor issues (mostly personal things) they did a very good job with everything. Room was clean, as well as the bathroom. View was super nice and clear from the 16th floor, south tower. Staff in hotel was courteous and fast. Soap in bathroom was used. TV was pure static. No complimentary breakfast. Valet was sort of rude.
This is our 4th stay in Hyatt regency orange county this represent how we are loyal to this hotel we just feel like home
Loved the location, room cleaness, staff was very friendly and bed was confortable. Breakfast buffet was a bit over priced.
I have had a big problem staying there due to the feather pillows. The air system is very dusty with a poor filter. The pillows are full of dust. I had a bad allergic reaction to the dust. The service was very good.
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
Comfort No room service Weird shower stall that is made so its hard to reach handles
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
TOO LARGE THROUGHT IT WAS A BOUTIQU
The grounds, the staff was friendly and helpful, bed was comfy, pool area and 24 hour marketplace were very nice. Paying for parking, odd odor on the different floors, no cold water, half-closed shower door.
Loved the market place and the Dj at the bar in the evenings!
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.
Excellent service. Staff were very helpful and friendly!
Location There were cockroaches in the bathroom, the tub did not drain for a long time after a shower [gross]. Also water leaked in the bathroom when the neighbors took a shower!
Nice facility with amazing staff. The food was unforgettable and we will be back just to eat. I will be referring my clients to your hotel! Just a few points are keeping this hotel from truly being a 5 star hotel. Paint touch ups throughout. Robes to go with the slippers in the rooms, and better executed bathroom upgrades. The counter front didn't match up with the counter and both were extremely low. For the money, your hotel is GREAT!!!!
Spa was green, sheets had stains even when we ask for fresh sheets they had stains.
It seems like they remodeled hotel but ALOT of shortcuts where taken. It was OK, I needs improvement.
The manager XU is great person, very professional Customer service, wifi not avalible, not clean
Nothing stands out, sorry. - Ice machine close to room was not working, leaking/dripping water at the connection. - The carpeting throughout room and hallways was horrendous. Huge stains throughout and sticky to walk on. Sadly Motel 6 would have been an upgrade for a 1/4 of the price, I was very disappointed. - Room smelled of filth. - I will not be using your Motel in the Future, from what I saw, you're very comfortable doing business in this the manner. Sadly I don't see you changing.
Location was good; close to restaurants/shopping Ample garage parking Plumbing was poor; Toilet not flushing, sink not draining Distinctive odor to room A/C ran on high cool all night but never got room comfortable
Decor location free parking Bar wasn't open in time toilet seat was broken
The lobby was nice. Room fire alarm had no battery so it wasn't working. Not even a kitchen microwave to use and with no mini fridge, any food we had left over (expensive or not) went to waste, no complimentary breakfast, room key stopped working second day, they put us (a family with 2 young kids) on a floor where there were roomed young adults who ran around naked and behaving sexually in the elevator all the time, the staff didn't offer us the option of a suitcase roller even after seeing us go back and forth from outside to elevator (4x) with suitcases while holding an infant.
Based on some of the other recent reviews I read, I asked for a room higher up in the hotel, and we were on the sixth floor. The room was nicely refurbished with mid-line furniture, good paint, everything clean. Never saw a cockroach, like some other folks have reported. The front-desk and maintenance staff were very nice and eager to serve. All of my requests were handled quickly and professionally. There is plenty of free parking. The mall and Costco are a short walk away, with quick access to the 405. The price was right. Saturday night a lot of young couples in semi-formal attire were staying at the hotel, and I had to ride the elevator with a drunk girl. Young folk were knocking on each other's doors late at night. that said, it wasn't too disruptive - just an annoyance. It cheapened the experience of staying there - made it seem like a flop-house for the young folk. The TV from the next room was audible through the wall.
Location and shuttle service No drainplugs in tub or sink, leaky tub faucet, damaged walls and window shade, poor qualty sheets, got only 2 towels - had to call for more- even tho we registered as 2 adults and 2 children, shuttle was not scheduled even tho we called a week in advance to make that reservation, difficult to understand some front desk staff. I expected better quality for the price. Won't stay here again.
This guest did not leave comments about this hotel.
Room was clean and roomy Trying to get the payment for the room correct.
Employees and good breakfast Smoking was allowed outside rooms on sidewalk. Interior door connected to another room.
The staff was friendly. It was very noisy at all hours of the day and night and it was difficult to sleep. The mattress was saggy. The people who were staying there were sketchy and I didn't feel safe. I was glad my husband was traveling with me. We won't be back.
Loud neighbor's with crude language, did not feel very safe with my kids. Room smelled bad, was not what I expected.
Room was too musty smelling and humid
The hotel was clean, comfortable, and offered a good selection of items for the continental breakfast. No
This guest did not leave comments about this hotel.
Location, couple minute drive to down town. Walls were paper thin. Could hear rooms conversations next to me. I could even hear snoring, worst sleep I had in a long time.
The room was very nice, comfortable and had all the amenities. Great rate!
Bed was comfortable I could hear people outside more than I wanted.
It seemed like most of the patrons were older and there for leisure. There was a lot of friendly hanging out and hello's when walking outside of the room. Overall everyone was quiet and very nice.
Marriott hotels have always been an enjoyable experience. The room, location and overall stay was very nice. The in room dining as well as pool service staff was beyond slow. The drinks by the pool had a 30 minute ticket time and I had to call in room dining 6 times before my what was supposed to be surprise order of champagne arrived. I'm in the industry as well and understand things get busy. The in room dining gave us some strawberries as an apology for the delay which was nice but th pool staff did nothing to appease everyone's clear annoyance with the slowness of service. It wouldn't deter me from returning necessarily but it does make me question the hiring process at this location. Not only was the pool staff slow, the gentleman had the personality of a shoe.
It was close to malls and movies. Not the best views in Newport
Spa was amazing! Pay for parking and taking extra money for deposit
Fantastic location.Great value for money.Very clean.Great pool and jacuzzis.Will definitely be back!Even a Starbucks!And a great bar.Fire pits at night.Sunset was incredible to top off a great getaway.10/10.
The friendliness of the staff
The staff is VERY sweet and helpful. Great location. Valets were SO SWEET! Extremely clean. My ONLY problem was I reserved TWO DOUBLE BEDS. I brought my 15 year old daughter and her best friend For a one night getaway. I received an am txt that our room would be ready at 4pm.. So we went to fashion island for fun lunch at Lemonade And some shopping. When we went to check in.. At 4pm.. I was told That they had over sold and our room had one king bed. In my reservation I specified THREE PEOPLE! I feel like I got bumped cuz I reserved thru kayak... Paid less. They brought up a HUGE rollaway That took up half the room. We couldn't even make room for it.. So we all 3 slept in one bed. Not the end of the world.. But I would have appreciated better communication. Beautiful hotel and we had a lot of fun.
It is quite near to the centre and the hotel is under refurbishing. My room was big and clean. The price is reasonable comparing to other hotels/motels which are lot more expensive. The location is interesting because even being in the centre during the night I do not recommend for lonely ladies to walk alone back to the hotel, but by car no problem at all. Anyway I did not have any problem
I have stayed there before and have had a good experience each time
Close to beach
The room was very clean and close to the beach (200 feet or so). You can park underneath the building. The lady running the place was very nice and helpful. It is close to the beach and good surfing ( 5 miles to Huntington Beach pier.) The building just got painted beige but there were parts of the building which could be patched up. Be careful swimming in Sunset Beach as their are round rays that can cut your feet and sharks who are eating the round rays. Ask the lady about where it's ok to swim.
decent view of the sunset, and a tiny peak at the ocean. old and rundown feeling. definitely paid too much for the room and would consider other options next time. the manager was pretty nice to us by letting us choose a room. he lives there at the hotel, as it seems others do as well. The hotel is in desperate need of renovation, i hope the owners consider it as it could be a really nice spot due to the proximity of the beach.
Great service, very clean. We will definitely stay there again!
nothing the price was extremely high in comparison to the quality of the room
This hotel is exactly as some of the other comments have said. But this is very much a common sense hotel, if you don't have common sense well do the best you can while you enjoy your stay. Hotel is 100 yards from the beach, minutes to state, and city beaches by car. Centrally located to some of SoCal best beach attractions and surfing locations. Being an older beach hotel, they have done a great job updating the rooms and making sure your stay is up to standards. Only stayed one day but they where very helpful. Choose this place for the price and its location to LB and HB, Was not disappointed. Only bad thing i can comment on was the layout of the breakfast area was a little tough to get into, but stay calm and work thru it. As like other places i dont stay at hotels for there donuts.
Nothing The hotel looked worn, and could use a make over, I did not think it was worth the money.
Probably the position, really close to the beach.
Room size was spacious. Good restaurants on same corner. Charge for parking and shuttle to Disneyland was excessive. Parking $15 per night. Disney shuttle $6 per adult, $3 per child per day. Instead of using shuttle we took an uber each way which was about $6.
Staff was great standard room is a suite. Free papers in the lobby Starbucks in lobby. First room has broken sofa bed we moved fast and with no hassle. No safe in rooms
It was roomy, clean and comfortable. Couldn't ask for much more. Staff was friendly too. Convienent to Disneyland My room had minor maintenance issues, charged for parking and no free breakfast.
Location as far as food/shopping options. Staff was great. Having the Starbucks in the hotel. Cleanliness Mile and half walk to Disneyland. Having to pay for shuttle, 6 dollars per person per day
The room was very nice and clean. One thing was that the fire alarm in the room was broken.
Size of hotel room - spacious. N/a
This guest did not leave comments about this hotel.
My husband ran in the Star Wars half marathon and the hotel was in a great location to see runners pass hotel twice. Located directly across from Target and ample restaurant choices. We liked the separate bedroom from the front room. We used the pull out sofa bed and it was a back breaker! The day shuttle pass was over-priced @ $6/adult, $3/kids. Will look in to uber/lyft next time.
The rooms were beyond what I expected The vending machines were not equipped with any beverage we had to travel to every floor before finding one that only gave us one drink before running out itself.
View Parking at night is horrible had to park very far from door and very dark.
Aire acondicionado ruidoso y no me dejÃ³ dormir
Starbucks in Lobby, great choices of restaurants basically in the parking lot.
The room was very nice and modern. Valet parking efficient. The resort fee was an unnecessary and unreasonable charge. The Friday night brunch is $50 apiece and worth under $20. They served dried our turkey breast at the carving station that had to be covered in gravey. The beef chunks were very tough. Don't eat there. Bring snacks and drinks. A bottle of beer is $4.50 the resort store. Poolside service is only during summer. This is Southern California. Summer is year around.
The staff are very helpful and cheerful. Bar area is limited and subject to a lot of noise from families passing through or as part of a large concert crowd that can dominate the whole area at weekends. The resort is more than walking distance to most other shopping or restaurant areas or the beach. No quiet area for a drink and conversation.
Very quiet and relaxing. The grounds are well kept, the room was very spacious. There are a lot of activities and the location of the hotel is great, you can drive to the beach in 5 minutes, fashion island is next door and Sherman's gardens are just down the road. Parking is expensive ($25/day) and the lot is a bit of a hike from the hotel depending on which room you have.
The water slide for kids was pretty cool and the food was good, although pricy. Self parking is really far from the rooms. Plus you have to walk up a steep hill to get from the parking to your room. They don't have ramps to some of the areas. Had to carry out stroller down to the pool with the slide. The walls in rooms are really thin. Our room was next to the maid service room so pretty much the whole nights we would hear door slamming, people talking and carts being moved around. On our last night we could hear a couple arguing in the next room for like an hour. We could literally hear every word. We had two small children with us so all the noise would wake them up. Pictures on the web look nice but in real life the hotel is not even close to it. The lobby is the only nice area in the hotel.
Gorgeous landscape and places to relax. Kids at adult only pool!
Great gym and pools. Very nice outdoor setting. Parking costs additional $35/ day. Rooms are clean but feel old and cheap. They add 20% tip to the bill for any service provided...food.
The staff was very friendly and accommodating. The grounds were very nice with lots of places to sit and enjoy them. They have concerts on Friday night and they are quite loud, we were not notified they would be going on. I think that guest should be advised when they make their resevations.
Not much See above
Close to Newport restaurants Found used silverware outside door at 4pm checkin. At 11:30pm silverware still there. Found used eyelashes on sink at checkin. No bathtub. Disappointed stay for the $220 nite rate
Maybe decor needs updating
Pool area not cleaned up well....needs facelift badly! Bar Mitzvah at hotel was noisy at night. Expensive self-parking ($27 per day) and "resort fee" ($25 per day) adds significant cost to room.
Nothing The towels were cheap, resort and valet fees were excessive. I felt like I was staying in the holiday inn. Will never go back.
Newly remodeled and well kept up. Quiet, and a great view. Service at the cafe was awesome. The price I paid was a very good value.
Loved that the bedroom was separate from the family room, complimentary mini fridge, bath tub & stand up shower was a big plus, easy access to freeway, food & beach! Other than noise from remodeling, I love love love this location!
Parking should be more clear that it is charged.. I would have rather just ubered there
$28 for parking a night? Like just hide it in the fee or something because it's just ridiculous. I'd guess that 95% of guests arrive with at least one car.
Nice facility, friendly staff, comfortable large room. $28 for parking in a non-enclosed lots seemed kinda high, but what can you do. A 3.5-4 star hotel at this rate you really can't complain
They charge $25 for parking and there are no other parking options.
The large bathroom with a separate shower and bath was amazing. The bedrooms had doors separating it from the spacious living room. The bed was extremely comfortable. There were 2 TVs with a fairly good selection of channels. The hotel is located away from places to eat so ordering room service sounds great but it's extremely overpriced. Price of parking was ridiculous. Sofa bed was extremely uncomfortable and the extra blankets were scratchy.
The decor was awesome A little pricy
The location was perfect close to shops, restaurant with easy access. The hotel rooms were very comfortable & roomy. The staff was excellent, exceeded any expectations. My toilet had some trouble flushing but aside from that no problems. Please do not print that for public use.
The Hotel was truly five star, excellent staff and the rooms were great. Good location but you need a car to get anywhere in California. The Fashion Island shopping centre is next door and offers alternative dining options. This was our first visit to Newport Beach and the Hotel was a positive start to a great trip. As with most west coast hotels the parking costs do increase the cost of staying but overall this was a minor issue.
I think the valet parking fee was too high. There wasn't any options provided to self parking. You had no choice but to pay $32 parking fee.
We come back regularly. The hotel is well appointed and the staff is very professional. Rooms are comfortable and view to ocean side over fashion island is super. Oak Grill Room on the deck for breakfast is a treat.
Great location - right across from Fashion Island shopping center. Easy access to restaurants, movies, shopping. Staff was very courteous and friendly. This was my second stay here. I would come back.
everything except the HOT, HOT, HOT weather. could not get hotel room cool enough in face of heat wave (25 degrees above expected temperature).
Very nice & comfortable rooms Wonderful staff. Very helpful & personable Nothing. All was good
Very relaxing, wonderful food and brilliant staff. Did not use Spa. Pool was good. We had to move rooms as there was building work on that side of the hotel. Very surprised that they even put guests in such rooms as work started as early as 5am and we did not sleep after that time.
Hotel was beautiful, staff was courteous and friendly. $29/day for valet parking when no public parking was available. This added an additional 10% to the total cost of my stay. Ridiculous.
Excellent customer service. Everything was great!
Nice hotel which is close to PIMCO and Pacific Life Insurance
The 2 room suite is wonderful with a full kitchen. The floor in the breakfast area was sticky both mornings we were there. Spills should be cleaned quickly to avoid this.
Room was clean and just as advertised. Front desk Staff was helpful and went above and beyond to send balloons and cookies to our room for my son's birthday. Breakfast was outstanding each morning and the breakfast staff was amazing. The workers never stopped moving- cleaning, replenishing, and even handing out stickers and activity sheets to the kids! Location was great- quick shuttle ride (additional ticket required) right up to the gates of Disneyland.
The room was very clean and spacious. The fridge and microwave was a plus and made it convience during my stay. The front desk receptionists were all polite and friendly. Nice size room and free WiFi. It is literally next to a police station so hearing sirens in the middle of the night was annoying. The bed was not comfortable at all. The pillows and blanket was terrible, it was like sleeping in a hospital bed. This hotel solidly looks nice and everything, but I'm just disappointed I wasn't able to get a good sleep, hence, the reason of my stay was to catch up on sleep and my work.
Very friendly and professional greeting and check in. Clean room. Slight musty smell in room.