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Good elevator security, location, friendly doormen, the staff apologized for not taking care of my water problem or leaving a note. Didn't fix the loud banging noise when I used the hot water in the bathroom sink, mold in the shower drain, shower clothes line didn't work, no Boston papers available, coffee poor quality, Starbucks croissants were day old and cost $4+, I had a view over industrial Boston, obstructed by the gym. Even the gym faced away from the water.
The staff are very nice and accomodating. Rooms are comfortable and include wifi. The restaurant is just ok
loved my room and the location!
The online description advised on-site parking, it sure was, at $38 a day, I could have stayed at the Marriott down the road with free parking $38 a day parking, turned my $150 room into a $200 a night room after taxes, very deceiving
Easy about 1 mile walk to back bay. Room smelled musty. First was given a room that wasn't cleaned properly. A shirt was in the corner of the room and a black mascara mark on the pillow. Then was moved to a room with a balcony which was nicer but still smelled musty and had eaten food(baba ganoush) left in the fridge. Housekeeping needs to improve! Will never stay again. Hyatt Regency in East Boston by the airport is way better!
GREAT location. Nice room with a good layout. Comfortable bed. Extra pillows. There were flying gnats in the dining area and the bar area. Really unpleasant.
The room was cleaned and well maintained. I found the shower to be really tiny, not enough room but I can ignore that There was no coffee in the room
Parking shoub be free.... One reazon i change to anotyer hotel.... But the night i stay was perfect.. Larry G
Special thanks to Maria at the restaurant, and Roe, the omelette chef for outstanding service. Nothing.
It was comfortable. The staff was awesome. It was run down and the parking was over priced considering there was a lot of empty parking spots and outside the city.
Good level of service and venue Pool is too far from rooms
Hotel is clean and comfortable, Free wifi. High parking costs
The front desk staff was friendly and expedient. Great location, right on the water -- excellent running trails. All rooms have waterfront views. My room was clean, comfortable, and updated. There are set taxi rates from the hotel to the airport -- so be sure you get the negotiated fare! Art Bar had slow service -- I would recommend leaving the property to eat.
Everything was modern looking and a great location Too pricy for a thursday night
The location, view and Ambiance/decor They charged $40 a night to park my car!!! It should be included or at least a lower set price!.. Also: bathroom vent was not working Gym facility needs updating too!
The hairs in and around the tub were so unpleasant, I spent about 15 minutes cleaning the tub before I could use it. Shampoo from dispenser does not lather. How many people touch those nasty things??? It also fell off the wall when i was trying to dispense shampoo. We were interrupted twice due to smoke complaints on our floor. We smelled it too. The kids next door screamed and ran around until about 11. But I booked this room JUST to get some peace and quiet while working on an important project for work. That didnt happen. If i knew the night would go like this I wouldnt have spent 200 dollars. Also, the beds are extremely uncomfortable and there is no extra blanket to be found anywhere in the room.
great dining on the riverfront. Friendly staff Food and beverage excellent. Would be nice if they had more vegan/vegetarian choices.
the staff late cleaning
24 hour gym Complimentary wireless Location far from Beacon hill Construction
I liked both restaurants inside. It was very clean. The staff were amazing. It was a great experience.
Great staff Goog location Goodl value Everything
Clean, Warm, nice rooms and great staff. I would stay there again. No negatives.
The staff were very friendly, very accommodating. Valet, front desk, in room dining, and bell service all exceptionally hospitable Wish windows/ view were bigger
They hotel was very nice but the staff were even nicer. Except maybe the valet guys. They seemed bitter but it was very cold outside also. The 38 dollars a day to park your car at the hotel.
Excellent location. Right next to MIT and Novartis. 1) The temperature in the breakfast room was a bit COLD. It is a large room and one entire side is windows. I visited in mid-November. I wonder what it is like when winter sets in. 2) The water pressure in my shower was on the low side. 3) The fan in the climate control is noisy.
All of the staff were so incredibly friendly and helpful. In particular, Daniel at the front desk and Paul at Sidney's. They went out of their way to give us insight and recommendations regarding the area and just went above and beyond in general. The king bed was very comfortable and the 3rd floor roof garden was beautiful! We had a view from our room and were so pleasantly surprised. We spent quite a bit of time in it and feel that it's a great selling point for the hotel. The hotel is very beautiful with spectacular modern lighting and art. We spent some time at Sidney's both eating and at the bar and found the food and drinks to be very tasty and reasonably priced. The breakfast buffet was delicious and had many options. The room could use some deep cleaning. The headboard, chaise, and pendant lamp had very noticeable stains on them. The air conditioner was very noisy when it kicked off or on, loud enough to wake us up during the night.
Extremely nice facilities. Sharp hotel. Fantastic location / proximity to attractions
itsclean and staffs are nice and friendly there was a baby and his parents livimg in the next room.the toddler was crying whole night so i could not rrst or sleep after a lomg flight there should be a separate floor for families with kids.
Staff were fantastic Construction going on in the lobby Lamps were ragged and stain on the sofa
Very beautiful and comfy rooms. nothing
Clean, well kept, staff friendly and very helpful. Price for basic room little high, but gave excellent discount for emergency extension for two days.
The staff were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was good. Overall our stay was amazing. We have stayed before and came back because the motel is spotless the beds are clean and cloud like. We will be back again.
Nothing They overbooked me and told me the day of.
Room's are well furnished and clean Bed was above average comfort Lobby is ugly, even without construction Nothing stands out about the hotel.
Staff was nice. Location is terrific for quick access to Cambridge/MIT Beds only so-so and pillows not great. Bathroom fixtures and amenities are also just okay. Walls are thin. Used to think of Meridien as an upscale brand, but this is just an average hotel.
Expensive and smell of Chinese or thai or some sort of food as soon as you enter the hotel
The staff at the back hotel bar was friendly, excellent and accommodating when the kitchen was about to close in 5 minutes. He even offered to get Guinness on tap from the front bar the Last Hurray. Rooms were clean and they were able to accommodate us with a better view. Bed is comfortable and linens are nice thread count. Decor is classic, wood paneled, gold, red and mustard yellow-- and reminded us of Stephen King's The Shining (where the film was made). Wifi is not included if you book through a third party-- they should change this policy as a courtesy. Drainage in tub was a little slow but this is true of most Boston older buildings.
Nice Location Room was tiny, outdated decorations, you spend hundreds on a room and they want to charge you $10 day for internet. Stay somewhere else !
This hotel for the amount I paid was really above my expectations in terms of service. Location is very central to the historic district, entertainment, food shopping. The hotel itself has a rich history and great to wonder through it. Would stay here again.
Samantha was great as we were checking in. We were a little early for check in so she said the hotel would hold our bags while we toured the city. She came through on the promise of a room with a better view. So happy with the room that over looked Kings Chapel and Old City Hall. The hotel is right in the middle of everything, easy walking distance to anything. Beds were comfortable. Room was a little small but wont stop me from staying again. No free WiFi.
Not a detail was missed. Truly a 5-star experience!
The historic beauty of the lobby. Desire queen sized beds. The maid inadvertently picked up my husband's tuxedo shirt when changing the bed linen. Although we reported the loss, no one has contacted us since about ever finding it? A disappointed guest :+(
Although small, the room was comfortable and the shower quite lovely. Plenty of hot water in the morning. A blizzard was expected so I decided to check out a day early, and this was hassle free. I did not ask for the name of the person who helped me with the checkout, but she was very polite and extremely helpful. The door man and valet folks were quick to bring my car and wish me a safe journey. Overall a very pleasant stay and I was able to accomplish that which I was in town for. I found sleep very difficult due to the noise level throughout the first night of my stay, which was a Tuesday. Many drunk people coming to rooms late very loud in the hallway and then one couple in the room next to mine arguing until approximately 4am.
Location is fantastic--easy walking distance to all the places of interest. Hotel is itself a historical landmark. Room was rather small, no free wifi.
Rooms small. Views terrible. Bathroom really small. If you can, select another hotel. Small. Needs renovations
Location was close to most points of interest in downtown/waterfront Boston. Large lobby and helpful staff. Clean. Would rather have traded nice large entrance and lobby area for a better room size and traded the standard (double) bed for a queen size. Price for what we received was a little on the expensive side. Hotel claims to be 4 star but it doesn't quite make that level. WiFi should have been included as is becoming standard at hotels of this level
A friend of mine who lives locally was surprised I booked their since she said it is really "old". She was right. Main lobby carpet needs replacing. Stepped inside the "fine" dining restaurant and noticed a musty smell associated with "old" carpets and drapes.
Friendly and helpful staff Parking at $52 is a complete rip off and makes the value of hotel not worth it
It was a wonderful experience. Very quiet and extremely friendly desk attendants as well as valet service. Valet parking needs to clarify outdoor signs.. I originally thought it was $50 per night, not just one payment.
Cleanliness and accessibility of the hotel Elevators. levators were too busy and the wait was too long.
Good price and clean and friendly service.
Ist should be normal to use WLAN for free. Noisy room next to elevator.
All in all it was an okay stay but there was an insect in the ice,no refrigerator in the room, and we had a very loud neighbor at 2 in the morning.
I like the proximity of the hotel to the Hynes Convention Center, and the variety of food and retail stores available. And the presence of the chapel in the Prudential center was a very pleasant surprise! The staff that checked me in. She was on the snarky side. After a long drive to Boston and attending the conferences for the whole day, I want to get checked in as soon as possible and get some rest. I unknowingly stepped into the line of the "preferred guest", and she sarcastically pointed that out to me. That was not a very good first impression on the staff and the hotel, as far as I was concerned.
Very spacious rooms, great location next to restaurants (a lot of them), shopping, transportation, you name it. Kind of too big. Lobby was filled with tourists and flight attendants, just really massive hotel. I prefer boutique hotels.
View with construction........no toothbrush, toothpaste, Q-tips, mouthwash, map at a glance of the hotel and to
Great location if you want to stay in the Back Bay Area. Clean rooms and linens. Staff was attentive and quick with requests for more towels etc. Got a great deal on the rate through a promotion on KAYAK, under $200 a night for a holiday weekend.
Great greeting at the Spg counter.
Loved the location and the view from my room. Overlooking the river and right next to fun shopping and wonderful cafes.
Convenient location, very pretty and clean hotel. We had a nice view of the harbor. We had a four-night stay and had to get new room keys 6 times. Housekeeping did not come to our room the day after our arrival. There is no convenience store in hotel. Otherwise it was a great hotel.
Helpful staff, great location Rooftop pool/bar was noisy late at night; would have liked to have known about it in advance
Location, rooms were beautiful, clean Noisy!! Late night noise from younger people coming back from bars.
Nice lobby, but this hotel needs a major amount of work! Problems: 1) TVs are analog, which means there is no resolution at all. Very blurry. Like 1998 TVs. Shocking at a so-called 4-star hotel. 2) Air conditioners that are so loud it sounded like we had a 747 revving outside our room. We couldn't adjust the AC except to two temperatures: 68 and 74. 3) No mirror in the room. 4) No refrigerator or mini-bar in the room. 5) No blow dryer. 6) Waited 15 minutes for an elevator, then couldn't get on it was so crowded. 7) Rude, arrogant staff except for Serena, and the day GM, who tried to help but wasn't around to do much until it was too late. Don't stay here. There is so much better around!
Clean and comfortable I did not like that, $300 was held on my credit card for "incidentals" without any notice of this policy. Bad business!!!!!
I liked the comfort of the bed and the view of the city. I did not like the staff. Bad customer service and do not know how to handle problems in a professional manner. Need more ppl working the front desk, there was a wait to check in.
Clean, modern decor, bath utilities were excellent. Parking cost was too much. Should offer a discount on parking for people who are staying at the hotel.
Style and general vibe of the hotel. Clean and extremely comfortable rooms. No included coffee/breakfast
The employees were excellent and the room super nice and very clean The only thing that was a little tough was being in the room next to the elevator cause we could hear it always
Nice hotel-good location - clean rooms and white bedding, which I love Valet parking is over $50/night which seems way high
We could not use the outdoor area due to an event and we were not informed until we got there
Location is ideal! You can easily walk to all the major attractions in Boston. It would have been nice to have a refrigerator in the room.
The bed was very comfortable and the robes were a little wild but very nice. Room was clean. Decor was a little over the top in the rooms themselves but the common areas were very nice.
Great location and service was very good.
location and a safe area friendly staff , luxury hotel
Hotel staff was great.Loved the pet friendly environment.
Everything. Starting with the deco going from the confortable rooms and ending with the amazing food.
the friendly and helpful staff. the bathrobes and bath products. we did not bring our pet but we like that the hotel is pet friendly and would consider staying there with our pet. liked the complimentary glass of wine we couldn't think of anything
Excellent hotel- would defintely stay there again.
Stylish, very friendly and helpful staff
Staff is professional and very nice and helpful. Hotel is well kept. Excellent free coffee in the morning. Water in the evening. Parking is not free but reasonable. Beds are very comfortable. Cute pets in the hotel sometimes.
The Conceirge did a fabulous job!
The staff was professional and patient. The room was wonderful. Nothing.
Comfort was good and staff was really helpful. the upholstery and wild animals fur decorations of my room! Gosh, how kitsch! ;-)
on the T very basic room for the price
I was very pleasantly surprised at the overall professionalism and courtesy of the staff. The location cannot be beat if you're visiting MIT.
Convenient location. Clean room. Very helpful and pleasant staff. It's shocking that for the price you pay for a room at a Marriott that Wi-Fi or wired Internet connectivity is not free. Really? Bathroom vanity was very small, too small for two people to be getting ready at the same time. The under-mounted bathroom sink wasn't installed under the granite, vanity top correctly...surprisingly low build quality or QA, again, for the price of a room at a Marriott.
Nice view, good shower, renovated lobby Room was old and unremarkable
Close proximity to T stop is ideal. Bed was lumpy, hot water in sink was dangerously scalding.
The location. They offered none of the amenities that typically are offered free at any other hotel I have stayed in. Very low value for the top money they ask for. I won't be staying there again on my next trip to Cambridge.
Location to the T- able to access the whole city from the hotel Room was small for price
Room was small
Trash in the room on the floor on arrival...
The bed was comfortable. The water came out brown. There was no bottled water in the room. The room was old and tired.
The address given to me by the hotel was correct. Tons of hidden fees that are mandatory. Booked a king and was given a queen, with ZERO refund given. Would give this hotel a 0/5 if I could. Slapping travelers with hidden, mandatory fees should be illegal.
Location in Back Bay only redeeming feature. $110 million redo yet very small, noisy rooms. Family was in town for a wedding. A huge Convention was also at the hotel. Noise, noise , noise! Convention goers on our floor had noisy drunken party. Front desk could not deal with them. Offered us new room locations for following night. Our "new" room had no hot water until maintenance was called. Extremely small queen room. Hallways so wide and high, every voice heard in the room. Plumbing noisy and easy to hear voices in next room. Would never stay here again. Too many other quality hotels in the area. Missed the mark with the redo.
Great location Every hotel has a bad room. I got it this time- ripped carpet, stains on the wall, broken furniture, barely warm water, no internet and a $17.00 resort fee. Luxury maybe 15 years ago now very sad.
For one day and night after eye surgery my husband was completely blind. Please give high thanks to the doorman who helped him into the cabs or hotel lobby. After the bandages came off he could again see! Thank you Ma Eye and Ear and Park Plaza Hotel.
We stayed the weekend and it was really loud. Different groups of people were really loud in the hallways literally ALL night. It was like you were part of a spring break scene all over again.
My wife and I stayed for a getaway weekend at the Boston Park Plaza and we had an amazing stay. Arriving into the hotel we were greeted immediately by staff and checkin was quick and effortless. The room was immaculate and the bed was comfortable . Before going out for the night we enjoyed drinks in the hotel bar and the staff was amazing. We would highly recommend this hotel
Beautiful facility. Comfortable. Great food Room was a little small but worked just fine.
the rooms are very old and pips were making so much noise i could not get an hour of sleep
Close to restaurants and shops Rooms are very small. Staff was not very friendly. Horrible check in process.
The Charles is a perfect place to stay in Cambridge. It is well located, well designed with contemporary clean lines but still warm, and the Rialto is a fabulous restaurant in the hotel. We had a corner room which was quite spacious which we really appreciated as we were staying multiple nights.
The room was very drafty near the windows- lots of cold air coming in
One great thing about Harvard Square is the high energy and bustle, especially when school is in session. What makes The Charles so perfect is that it is a tranquil respite right on the edge of all the happenings.
Great location near the center of Harvard Square. Rialto is an excellent restaurant. Regatta Bar is great if you like jazz. Hotel is in need of renovation. New England shabby-chic means it's just a basic hotel in terms of cleanliness and room amenities. Bathrooms are seriously dated and in need of complete redo. Service levels are mediocre. Business center is a joke (1 computer and an attached printer). Prices are very high: you are paying for the location.
Excellent service and superior restaurant. Very friendly staff who facilitated the check in and out as well as the luggage. I was in and out many times with my 7 year old grandson and he was always greeting with a smile. My daughter belongs to your health club and so they are used to going to your hotel. Overall, a well located, efficient and very quiet hotel.
Everything is within walking distance as I enjoyed a glorious autumn afternoon. I browsed endless rows of books at the Coop, watched rowers glide along the Charles River and ran stairs at Harvard Stadium while the football team engaged in a spirited practice. When I returned to the hotel, the room smelled great. They must have a special scent. I enjoyed the organic soap, shampoo and lotion that came with the room. Henrietta's Table is great for breakfast / brunch, and I highly recommend The Harvest for dinner. A very nice stay.
Best Hotel in Cambridge/ location is perfect
Location was great with excellent service and nice trait ants around in the plaza
The Charles Hotel is centrally located in Cambridge, so it's very easy to get around the town. We walked wherever we needed to go and got there quickly and easily. The hotel has several dining options and an actual fitness club, not just a room with some cardio equipment and universal equipment. The wifi works well and the staff were all very helpful. It's pretty expensive to stay here, but we found a good deal on one of the discount hotel sites. I'd return in a heart beat.
Well decorated rooms. Convenient to Harvard square Officious front desk staff. Being told they couldn't change our departure and charges despite a family emergency because it was our fault we used a third party reservation service. Being told entirely dissimilar rooms were the same. Smelly comforter covered by clean sheets. No coffee maker in room. Ice available only on request from room service.
Location was excellent. The room was very nice and comfortable. Excellent farm to table restaurant and bar. Although they had a parking garage, the elevator to the lobby was out of order so you had to take the stairs and the stairs lead to outside the front entrance. Very inconvenient if carrying any bags from the car and also because of sub-zero temps that weekend. Also no in and out access for self parking at $40 per night. If you leave you have to pay again.
It is wonderful to have such a lovely hotel within walking distance of the airport. I had to fly on the day I arrived and again on the next ay, so I greatly appreciated the convenience of having your lovely hotel right next door. They also did a great job looking after my luggage until my next flights.
I liked the bed. over priced for the room i recieved but i wqs flad to have somewhere to lay my head the bathroom
Drunk men arguing in the hallway @ 2am
The staff were attentive. Wifi was free for me, but I'm a member of Hilton rewards which may have been why it was free. The restaurant had excellent food and drinks. Everything was clean and ran smoothly. the airport shuttle was great and they even ran to the rental car return to pick me up when I returned by car. This is a minor gripe. Usually I don't have a car when I stay at a hotel but the Hilton only offered valet parking for $44 dollars a day. Maybe my naivete is showing in that I think $44 as the only option for parking your car is excessive. There was a airport lot very close, but that was $29 each time you entered or left. It left you feeling somewhat hostage to the $44 dollars. Again, this may be very typical of hotels at airports and I am simply unaware.
location very close to airport trash not emptied from previous guest in bathroom
Really like the restaurants handy on the property. And the snack station. The shuttle service to the car rental and the airport was great. Made it very convenient for us to return our car and leave for the airport closer to our flight time.
The front desk service was terrible. His name from the front desk is Henry. I am a foreigner. When I was checking in, I asked him if i have to pay for having breakfast. His face expression was like "what the fuck are you asking me that kind if stupid question?" And he was just looking at me for 5 seconds and answered that its gonna be charged. I felt very uncomfortable about his attitude. After that, when I entered the room, I just shocked one more because the water was leacking around the toilet and there was some hairs on the floor.. so I came down and talked to the guy, Henry about it. He said sorry about that and changed my room number. I said thank you but he didnt say anything. Its so rude. And also I asked him if i can have toothpaste and his attitudes was just unprofessional.. Very disappointed about hilton hotel.
24/7 shuttle service was excellent Bag check after having check out was convenient No complimentary breakfast No complimentary Internet
It was very nice to walk right off the plane and into the hotel. Someone starting slamming doors very early and woke me up. It's too bad either the doors don't close more quietly or the rooms were better insulated for sound. I wasn't bothered by the aircraft, just the inconsiderate guest or staff member who was making so much noise.
Proximity to Logsn is excellent. Views were great! Lack of restaurants, parking should be included.
Location was great The line to check in was very long for 1030 on a sat night. We got a room that smelled like smoke covered up by cheap perfume. We called down to the front desk. After 15 min of no one calling back, we went downstairs, got another room and the key didn't work. We went down for a third time and finally got a room and the key worked!
My stay was terrific. An overnite because I had a car rental and an early flight next day. The people at the Hilton were so helpful--the doorman/valet especially who helped me by directing me to the rental return that was close and sending the hotel van to pick me up. I returned the car and walked out and into the Hilton van. The facility is luxurious. A Starbucks in the lobby! I used the full exercise and weight room, lots of machines and plenty of room, with changing rooms attached. Adjacent, the pool and large hot tub were fully operational and super clean. My room was larger than I expected, well kept, and the bed was super. The staff here and management deserve many kudos for making this Hilton a first class facility. Thanks!
WALKING DISTANCE FROM EVERYTHING, VERY FRIENDLY STAFF
The hotel is very cute and very well run. In the lobby, they offer free coffee, tea, juice and water. I had to switch rooms, and they were very accommodating. The hotel is super noisy. You can feel and hear the T (subway) running under the hotel. And my first room had beautiful windows onto Mass Ave, but they were not soundproof. It was unbearably noisy.
Good place, excellent service they did not leave any room for expectations. NA
Friendly staff went out of their way to see that we were taken care of. Not a thing
The hotel is conveniently located to Harvard. Great location. The rooms are beautifully decorated, and I appreciated the complimentary coffee, tea, juice, etc. The staff was very polite and helpful. Unfortunately, I didn't know the subway ran right below the hotel on Mass Ave. This was pretty loud and interrupted sleep. I stayed on the first floor facing Mass Ave so a room on an upper floor near the rear of the hotel probably would have been better.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Great location. Very pleasant staff. It was not really a hotel. More like a boarding house with short-term rooms. Almost a dump.
Staff were pretty friendly. Took 30 mins to find my booking. Rooms and facilities are old and run down. No room service. No beer on tap in the bar (i mean it is Boston) . Breakfast was expensive and poor quality and selection.
The management was fantastic.
The hotel was incredibly clean. The fitness center had all we needed. The staff was welcoming, friendly, nice, helpful and very funny. This was a five plus star place for a cheap affordable price. We LOVED this place and we would stay at this hotel again. There was nothing not to like. I truly love how clean it was. It could have done without the "NY parking charge" but as New Yorkers we get it.
Friendly staff A bit far from Boston downtown
Having to pay $35 to park my car. Given location of hotel, how do they expect people to get there other than by car. It is not like the hotel was in downtown Boston. Should be free to Marriott members. Breakfast was o/k.
Very clean and comfortable. I was a single girl and I needed help with my bags which were very heavy. I called up the concierge and the front desk 4 times but no one came to pick up my bags and I had to lift 3 bags on my own..
That it was being renovated, leading to a messy lobby, busy elevators and noisy early in the morning
The staff was very helpful and nice. I made a reservation for the wrong night with kayak and they guided me step by step to correct the error without penalty ( even if I already passed to deadline to cancel). While I was on the phone in the lobby the night manager brought a bottle of water free of charge.
Sawing and screwing noises woke me up at 7:30 am.
nice view of boston-- too far to walk comfortably to cambridge
Staff was great, excellent location, great breakfast (not included, at least at my rate). Comfortable room, nice bed, etc. Heating didn't work, on a rather cold night. It was a bit like staying in a tent during winter camping that way. Staff indicated to me that the heating units (they were old school, but I wouldn't have minded if it worked :) are all in process of replacement.
Great value for a roomy and spacious quiet location. I loved the shuttle it can pick you up near the stations but I wish I knew coming in instead of walking there. No real amenities but there are renovations underway. Snacks were only provided on the first night not second.
great room, location drinks in bar were very expensive
Leah at the front desk was amazingly friendly and attentive to our needs! Car service no longer available. Rooms are getting old and a tad musty
Great location, comfortable,clean
The proximity to the park was ideal for my 12 year old golden retriever. She loved all the attention she received in the lobby. The staff were very friendly and accommodating even during the holiday crush. Highly recommended.
The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.
Location and quality of the hotel. The front desk service was not very good and the valet service was terrible as I had to ask for my car three times and had to wait 35 minutes for it at a time when no one else was waiting for cars to be retrieved.
The room was clean and nicely appointed, the service was prompt and attentive. The location is great.
I believe that, despite relatively high rate, it is excellenty value for money. Amenities and room in general showed great care for guests to feel comfortable and pampered, it has one of the greatest offering for kids I have seen in a hotel and its location is very convenient to reach all key areas around Boston.
Room Services, good people
The level of service was excellant. The location was great. The room and view was excellant as well
nice hotel, they gave me a room with a fantastic view of the boston common and skyline not an issue with the hotel, just the location lacked some basic supporting retail like a drug store
The location is excellent. It is close toe verything. There is no lobby to sit in in the evening.
Receptionist clerks responsive to questions and pleasing traveler. The bathroom shower was excellent. The heating unit in the room was noisy. The breakfast was skimpy; commercial granola bars, oranges, bananas, coffee from machine (all impersonal).
Convenience, facilities, cleanliness and friendly staff
Water Dispenser is good idea. Shampoo and Conditioner should be separated.
The price and location was excellent. It was very convenient for my business trip. It was very clean and comfortable. Fitness room was very small. sometimes had to wait or come back to use a machine in the morning.
Clean, modern rooms in great central location. 2nd elevator not working.
So close to all main spots in Boston downtown
Location was great but staff could have been a little nicer.Amenties like iron board and iron were shared with the floor.Room very small but clean.
The hotel looked nicer online to be honest. The staff were pretty great. House keeping was really good with fixing the room after i called about the bed being dirty. They left a nice note and some snacks/drinks as well. The TV was really nice. Our room was not very well kept. It was dusty, the bed hadn't been changed I believe, the sheets and pillow case was dirty and hairy, and the bathroom smelled like ciggaretes and was kind of dirty. the room was better than a motel so it wasn't the worst, just a little too pricey for the kind of quality you end up getting.
Great location, rooms were clean, a lot of ports/outlets Room is kind of small, a bit pricey for the size of the room
The TV and shower are excellent as is the location of the hotel. Knowing how expensive downtown Boston hotels are, I appreciate being able to stay in the heart of the city at such a low cost. Sadly, the staff isn't very friendly. They always act like they are doing you a favor if asked a question or reporting the elevator malfunctioning!!!!
The one thing I liked the most was the location, it is convenient to a lot of areas. I loved the hotel staff and how friendly they are, as well as the bar/restaurant with entrance from the lobby. Rooms are too small, not comfortable at all, with one chair only in the room, and a lot of construction going on since early Saturday morning. Rooms are always dark with one small window.
The hotel, a former firehouse, has a beautiful feel. The very opposite of a cookie cutter chain hotel. The staff were very friendly, and the room was large and comfortable. The location, in the center of Kendall Square, is difficult to park in. The hotel does have a small underground lot (which is great) but the fit is right. Despite a warning from front desk staff, we still managed to nick the front bumper...
It is quiet, especially on weekend stays. We feel we did not really get the "Delux" King Room, but just a regular "King" size bedroom. So we are not really sure if we got what we had booked and paid for.
Comfortable boutique hotel in a great location right next to the MIT Red Line Stop. Excellent breakfast. Nice 7th floor lounge. Great value! No.
As an old firehouse, this hotel has great character and is a nice respite from typical chain hotels. The breakfast was excellent and afternoon wine was a nice touch. This hotel provides a wonderful experience for guests and is a very good value. Parking was very tight
We went for the 4th of July holiday and felt so comfortable in the small and warmly decorated hotel. Being such a crowded weekend, we never felt overwhelmed due to the hotel being near MIT and no school in session over the summer.
clean smelling, nice decor pillows, lighting
Great location. Spacious room.
Friendly staff, great location, Wi-Fi hotspot in every room.
responsive staff, comfortable and quiet room. Although close to a "t" stop, the immediate area is bleak.
Fantastic rooms - incredibly comfortable, large and provided everything we needed. Great location - right near the subway and 10 minutes maximum from either Harvard Square or the centre of the city. Very generous buffet breakfast and above all, a wonderfully courteous and friendly staff. This is a comfortable and extremely well run hotel. We will definitely be returning! Our only criticism (and it is small) is that the restaurant in the hotel was a little expensive and had a rather restricted menu. However, given the huge range of other places to eat and drink in the vicinity this was not a problem.
The Kendall Hotel offers confortable, silent and clean rooms very close to the Kendall Subway Station.
Design of the hotel. It is very cosy to stay in. Very slow elevator. Absence of a teapot.
"Full-service", with convenient tip-inclusive billing. This eases a minor business travel headache. Great location and facility.
Newly renovated ... fantastic bathroom and shower
I thought the rooms were small especially for a family of four.
Everything was perfect! Great service, brunch was delicious! Gym was Great too. We had three friends stay in two double beds. When I booked it I couldn't find 2 queen beds. Two doubles were a little small, but they were comfortable.
The pool was closed for renovations and we were not informed in advance. Had we known, we would have booked our stay at another hotel for our getaway
Great stay. Had an event at Seaport World Trade Center. Would stay again
The location was good to see Boston & get to our cruise. Wedding music was loud & heard on the 6th floor. You should have better toilet paper & kleenex.
View and free shuttle to downtown
The Seaport Boston Hotel seems to have been recently upgraded, as the rooms are quite modern, comfortable and well maintained. The bed was very comfortable and I appreciated the bedside buttons to set the door to privacy, and turn off the lights. I was also impressed by the hotel's environmental focus. There were two bins in the room--one for trash and the other for recycling. The customer service was great and I also liked that tipping is not allowed. Gratuity is automatically included in the restaurant (just 18%) and the doormen do not accept tips for helping with bags. I also used the business center and was surprised to find that use of the scanner, copier and printers was free. I was able to print documents for a presentation for free. I had a great experience as this hotel and would highly recommend it to others. I don't have any criticisms of this hotel!
The location and the price. It is not really close to subway stations. If you are carrying large/heavy bags you will need a taxi.
A nice and warm place - particular the dinning room where you can always go and get a cup of coffee or even a piece of cake. The room is small, sound insulation not very good, and the bed a bit too soft.
Location, home-like. Price indicated when booking did not match actual price. Room was oppressively hot, and too small for a queen sized bed.
The beds were comfortable and the TV large. I liked the free wireless. The first room offered was extremely small. Also, there was a musty smell to the room we did have.
The staff was wonderful. It was a pleasant surprise in the midst of Cambridge.
Quiet, proximity to Harvard campus
The breakfast was very nice. The room was very comfortable and the bathroom was very clean. Very pleasant all around.
I liked the location near Harvard Square. I enjoyed the breakfast, which had some tasty items such as hard-boiled eggs and delicious little pastries. I also thought the staff was helpful and friendly. Finally the free WiFi was a nice perk, which came in handy because I brought my laptop. My room was tiny, and I needed to walk into the hallway to use the bathroom. Definitely felt like being in someone's house, which can feel a little awkward when you are surrounded by strangers.
Breakfast and snacks were great. Nice community atmosphere.
The shared bathroom was very clean and well-stocked. There was more than one bathroom on my floor, so each room is just steps from the bathroom and I didn't encounter any waiting situations.
The staff were cordial and efficient. The guest house was well maintained and nicely appointed. Everyone was extremely helpful. The room was small and expensive. Sharing a bath can prove problematic.
This was a much nicer hotel than I expected for the money I paid. We were traveling with two children and had no problems. Everyone, especially the concierge was friendly and helpful. The hotel is about a 5 minute walk from Quincy Market and the Aquarium. The Italian North end is just a little further. Great overall experience. The only downside was the parking at the hotel was extremely expensive and was valet only. I'm sure there were other less expensive options nearby, but we didn't want the hassle of driving around the city with two crabby kids in the car.
The best part was necessarily the SPA, gym and swimming pool which can make a major diffrence in any hotel stay. The staff manning the cafe and restaurants clealry requires more experinence and effectiveness.
The customer service was outstanding! So professional and attentive. Can't wait to go back! I can't say anything but great things .
the rooms size and style
Good upmarket hotel at reasonable price with helpful & friendly staff
Staff very helpful Considering the cost of the 3 rooms (we had a family group of 9), I would expect a complimentary abbreviated breakfast offering. I walked down the street for coffee.