El Nido Mahogany Beach

I’m just glad that we only stayed one night.

The room was smelly and lots of ants. Air con not working well and I cleaned the filter myself as it was clogged with dust.

The reception staff was polite and nice. General staff were also polite and courteous.

There were 9 issues that came up in my 4-day stay: 1) Electricity blackout with no back-up power generator working - this happened twice, the first lasted about 8 hours and second about 2 hours. 2) Wifi did not work 3 times throughout my stay. Wifi login and password had to be reset 3 times. Had to work with reception each time to resolve this. 3) Phone did not work 3 times in my stay. I couldn't contact reception and had to walk to reception to settle with the rest of the issues. 4) Hot water did not work for 1 night of my stay. I found out at 10pm and there was no maintenance available at that time so I had to use cold water for shower. 5) Water drainage was slow in the shower, which was fixed after the issue was brought up. I thought they should have fixed this before a guest checks in. Similarly, the floor felt slightly oily when I checked in. 6) Hand towels were not given when I checked into the room. It was given to me after I brought up the issue but for the remaining days, they removed the hand towels and did not replaced. I just lived without it since there were too many issues for me to handle for my holiday 7) Clothes hangers were insufficient. About 6 hangers were given at check in, which was insufficient for me. They gave me more after I asked for it. 8) Drinking water was not topped up daily though it was promised at check in. They topped up only after I asked for it. 9) Shaving kit was not provided. Other than the electricity blackout, the other issues on an individual basis were small. However, given the large number of recurrent issues, it distracted me from my holiday as I had to spend time over multiple instances resolving the issues.