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Being greeted with champagne Live band in the lobby Clean and comfortable room Staff were friendly and professional
Luxurious rooms, very nice spacious bathroom.
The rooftop pool was an amazing feature. The pool was a blessed relief after a hot, muggy day. It was also in a central location downtown. Plenty of restaurant options nearby - although the hotel restaurant - Texas Spice - was a nice option as well. The work out facility was up to date with amazing views of the city. Certainly worth while.
The spa services were exceptional. Bob's chop house was delicious and convenient for my husband and I to celebrate. Our room was ready and clean the three days we stayed. The only complaint was that we thought there was a mini microwave and there wasn't. Other than that we were fine.
pet fee was a little high
We enjoyed our stay at Omni in Dallas. Room is clean, bed is comfortable, pool is awesome and the restaurant "Texas Spice" is really nice. We recommend this hotel for families looking for luxurious place to stay in Dallas. None
The pillows and bed were worth every single penny. Getting ready for a night out with my husband and being able to watch tv in the bathroom was a luxury I will not soon forget. Breathtaking view! We requested a quiet room but there was a convention with young teenagers staying there and they were a bit unruly and loud.
Size of room Many large groups that were very loud and partying.
Vary nice lobby/public area and the room was vary cleen beautifully decorated The staff was horrible! The bellmen left one of my bags in the room and when I call to see if they have it. The front dest gave me the runaround and I wound up speaking to 6 people in different departments all don't know what happend to my bag. The staff at this hotle was the unhelpful and rude. There are other great hotels in the area I suggest you find one of them.
Great experience. We had a great view of downtown. Pool closed too early. Parking too expensive.
The staff was very helpful. The Texas Spice and Box Office Staff were exceptional. The food at Texas Spice was great. The view was awesome. The beds comfortable. My daughter has stayed there several times before, and the price was atleast $100.00 a night cheaper than what I paid. We were also charged for wifi and self parking was very expensive. We stayed 2 nights, and after the cleaning people had been in our room, the sink handles had not been wiped down. For the price of our stay not sure we got the quality. Not sure we will come back.
We loved the room , restaurants and felt it was a good value for amenities We called to make reservations to the Texas Spice & got no answer. Front desk tried and told us restaurant was booked. Called restaurant 10 min later. They answered and got us in at our requested time. Restaurant was half full. So communication breakdown. But it all worked out
Parlor rooms are pull out beds not a actual bed, Kayak did not define that
Contemporary rooms with great staff. Highly satisfied.
A remarkable hotel at the epicenter of Dallas. The hotel has immediate access to all local Dart rail trains (leading everywhere), the T (taking you to Fort Worth) and Amtrak with straight connections to Chicago and Los Angeles. A memorable vacation starts with 1 or 2 nights here and then a surprise trip either on Amtrak or Dart out to DFW airport. The atrium is amazing with views of Reunion tower and the famed 560 Wolfgang Puck's restaurant. Make your reservations at least 2-3 weeks out to get an available time slot for a memorable night viewing downtown Dallas from 3/4 of mile away and 560 feet up in the air. Room was spacious and immaculate and view of downtown, rail station, Omni was incredible. Request a view of downtown when you check in. Valet parking is a little pricey so I opted for self pay parking at the Amtrak station ($6 for 12 hours)
The room was clean enough. Valet is a joke. Staff is rude. Not pet friendly at all. Terrible location, hard to access. Expect long waits for any service needed and fees that aren't shown online. Make sure to really check your bill upon leaving. Ours was screwy. Couldn't complete a quick check-out, because we had to go to the desk to get it fixed, which took forever.
I loved the location. Friday nights dinner at five-sixty was wonder full and the view amazing. Saturday morning we awoke and took a stroll through downtown dallas. And the shops on the 1st level were convenient. So last weekends stay was all for fiancee....Shes been really stressed lately and i wanted to give her a night to remember.First off partially my fault, but i booked on prom weekend so parking was horrible. I actually ended up parking across the street from Reunion Tower. Then greeted at the front desk i find that they've stuck me into a double queen handicap room, not ok. After speaking with the young lady down stairs she apologizes and gives me a different room. Again its a double queen not the single room. I had booked. Then when i go to wash up before dinner at the five-sixty, the drain to the sink was clogged and water poured on to the floor. Kids at the prom were having fun on the balcony, they were laughing, screaming and enjoying theyre night. Unfortunately for us, we were located right above...
Very nice hotel, with excellent meeting facilities. Very convenient to West End nightlife and dining. Good food. Easy and cheap access to airport via rail (DART or TRE). The train is a little noisy, even on the opposite site of the building.
Everything else. Overpriced compared to facility. The room could have been cleaner. The entrance location is a bit tricky for pedestrians. Not my best hotel experience.
Super pet friendly. They welcomed my dog with a hyatt dog bed and dog dish for her and also gave us two treats that she enjoyed. However, there is a pet depost of $100 that's non-refundable
My entire experience was weird. When we first arrived, we wanted to unload our car and I got yelled at like I was a child. Literally yelled at. I had to be firm back in order to get direction as to what te he'll I was supposed to do. Then, upon check in, I was informed that for our two cars, self park was $40. I had no idea it would be so much. I was extremely unhappy but tried to remain optimistic. I purposefully found a hotel with a Pool per request of our group. The pool is a sick hilarious joke. It's the size of a van. It was ridiculous. It was also completely full because of the 10 whole people who were in it. Left the hotel an figured out they overcharged me. Called them and they "took care of it". Well they isn't it still is not reconciled in my account. Over charged, expensive parking, rude parking dude, misleading pool size.
View was awesome! Staff was really nice and helpful. Definitely will be stay here again when the chance comes up Nothing was wrong
Friendly staff, beautiful location and near everything. PARKING
Location is great, Dallas World Aquarium is within walking distance so you do save on parking. The hotel stay was ok, the room had a microwave and a fridge which I wasn't expecting so that was nice. You basically get what you pay for. The hotel is downtown and I checked other downtown hotel rates and they were quite expensive so settled on this. It's not a luxury hotel per say so plan to spend some time exploring the downtown because that way you get a good value out of your hotel stay.
We were supposed to have a room with two queen-size beds and instead we had two full-size. was very hard for four people to sleep in two full-sized beds.
Location pretty much Door don't seal right main window dirty shower too short or too low,also breakfast too expensive for what you offer
Shower head was much to short for a tall person. I kept hitting my head on the spout which was both painful and disgusting.
The location is the reason I booked this hotel. Room smelled like wet mildewed gym socks. The bed was beyond uncomfortable. The toilet paper even felt like it was from the solitary confinement section of Riker's Island! We were forced to have our room keys re-magnetized 7 times in two days. I am very conscious not to let my cell phone come in contact with the keys etc, but it was a habitual problem. I have never experienced that in all the many places I have stayed in the past. The front desk staff was disinterested and going through the motions every time they were approached. Warm hospitality is not their strong suit. I really discourage this hotel when staying downtown. Go somewhere else.
The location was nice in that is was close to many other places downtown within walking distance. Although the immediate area didn't give us a fully safe feeling. The price we paid for the hotel was fair. The smell of the hallway was bad. It seems like they never cleaned or replaced the carpet ever. The location also looked a little shady as we were walking to the hotel.
Good stay overall! One complaint was told via email and booking that the room included breakfast even the server with breakfast told me it was included but somehow I was charged anyway. Ill just make sure to be mindful the next time.
The front desk staff were friendly and helpful. The room, though somewhat older, was clean and the bed was reasonably comfortable. Water pressure on our floor (15) was good, but a friend staying on another floor (18) said that it was barely a trickle. Although we didn't use the pool, its location on the ninth floor was nice. Downtown Dallas, like downtown of other large, Texas cities (e.g., Houston) is just not a great location. We arrived on a Sunday, and very little was open. We walked several blocks to find dining options other than Subway, McDonald's or 7-Eleven. The hotel is not far from a Greyhound station and several urban parks, so there were often groups of people hanging around near the hotel that made the place seem a bit unsafe. The hotel is on the older side, and could stand to be upgraded a bit.
I had a great stay. My visit was exactly as I expected. The hotel shuttle pick up from Love Field was a unique benefit.
It was close to the 6th floor museum Noises, lots of people coming in and out because there was a big party in the club located inside. Relaxing was impossible.
The front desk and concierge was very polite and friendly. The entrance to the hotel is beautiful! The bed was very comfortable and the balcony was nice. The room was in need of a remodel. Paint and color on the walls were out of date. There were several spots that have been patched over. The bar staff wasn't very knowledgable in making drinks or friendly. She seemed preoccupied with one customer the hour I was there.
The staff was very friendly and helpful. The pool area was rundown. furniture broken and old. did not like that after a certain hour, the hotel bar turns into a nightclub with a $10 entrance. we just wanted to go have a drink at the hotel bar and it went from a nice hotel bar earlier in the day to a cheeky vegas nightclub packed with 20 somethings. We just wanted to go from our room to have a cocktail, not the gross club!
Great location near several professional sporting venues & many diverse restaurants to choose from. Hotel personnel were very professional & knowledgeable. Made you feel like a valued customer. \ Would highly recommend this hotel. Everything was great.
the location to atractions is perfect. the pool and surrounding landscaping was perfect. loved, loved the trees.
Close to the new Cowboys Stadium with a restaurant and bar.
The location is great for Arlington business. The shuttle service is great and accommodating. I would keep that service. I waited probably about 20 mins for a parfait yogurt in the restaurant for breakfast. Also, I would provide the coupon for a complimentary breakfast upon check-in. Not in the envelop found under the room door on check-out day. I assumed that was the bill and paid for breakfast at my own expense, not knowing the envelop contained a coupon for free breakfast.
mostly the comfortable bed. Very clean and staff was very helpful no
Good bar on site and restaurant
Our flight was canceled and bags lost, and it was after before we got to the hotel. Staff was super helpful to get us some basic items for the night and get us checked in. Great service and super clean rooms!
table with combs, razors, etc for stranded passengers room by elevator
Efficient staff, all expected amentities available and excellent food options available! Nothing
Free shuttle to and from airport.
Pros- I've come to expect a certain level of cleanliness and comfort with Hyatt, and this location didn't disappoint. The bed was extremely comfortable, I slept like a baby. The A/C was great, the room was sufficiently cool when we wanted to sleep, and warmed up quickly once we turned it off. At about 9am there was a very loud group outside our door, the walls are a bit thin and sound travels easily.
I like that this place was minutes from the airport. They have monitors everywhere telling you flight status. The rooms are spacious, and modern/newly remodeled. Place was affordable... Was only $134/night compared to others near the airport were asking $175-250/night. There isn't any signs at the airport that point you to Hyatt Regency only to Grand Hyatt which are two different places. We flew American Airlines and got off at Terminal D at DFW and the best thing I can advise is walk to Grand Hyatt then make a left to go outside, and the Hyatt service guy will call a Hyatt shuttle to get you to the Regency (takes 5min). Lastly don't order room service late night unless you're willing to dish out $$$. The fine print on the bottom of the menu says they charge you 21% service fee and tax/gratituity, so when the guy comes DO NOT TIP again like we did. They're getting twice the tip.
Location is great as it situated within the airport complex. This is ideal if you have an overnight stay to catch a flight the following day. They have free shuttle service to the airport terminal. I have stayed several times and am impressed by the cleanliness of the place and the professionalism of the staff. They also validate parking so when you leave in a car you don't have to pay the auto fee for exiting the airport complex. The signage directing you to the hotel location can be a bit confusing.
My husband and I enjoyed our stay. Room very clean and comfortable, breakfast was wonderful. Staff helpful.
The hotel had a very efficient check in process. Staff were friendly and welcoming to me checking in alone with two young children. The casual restaurant in the hotel had good food for the price. The room was clean and functional, but some of the touches in structure of the room felt industrial. The extra lock on the door didn't work as well. It was not the right size for the bulb of the locking mechanism.
Great service, room was nice, excellent steakhouse..service at steakhouse excellent and host is outstanding and great sense of humor..would come back just bc of him Snack items in lobby coffee shop very overpriced..4 dollars for little bag fruit chews..should be 1.5, chips etc were all overpriced
Good food Bathroom too small, charged for bottle water, too expensive for level of hotel other than airport location
The hotel largely serves business travelers who are stuck at DFW airport due to problems with flights. For this reason, the hotel serves an important need. However, it is very overpriced. There was a dead roach in my room.
The hotel is tucked back off Lamar Blvd, so it's pretty quiet. The facilities are nice, though the fitness center could use more and newer equipment. I didn't use the indoor hot tub, nor take advantage of the continental breakfast. Rooms are comfortable and clean. I'd rate the hotel higher, if not for the surprise $10 charge for "incidentals". Incidentals are supposed to be per-item charges for beverages and snacks that are in your in-room fridge, with a price list attached. In this case, however, it's just Wyndham going for a slightly better margin on a room. There was no mention of an "incidentals" fee when I made the reservation, and the practice is borderline false advertising. I'd pre-paid for the room to get a special rate, then Wyndham gouged me for another $10 at check-in, eliminating the savings.
It's close to six flags and has a shuttle to get you there and back!!! The room was not clean had spider webs all over the room, dirty pillows was on the bed, and hair was in our sheets. They could not even give us a new room.
Quiet large rooms. Close to everything we asked for. Very friendly and helpful staff
The housekeepers did a great job, the room was alright, the location was really good. During check in there was something going on with the phones and the front desk person was frustrated with it. There were also noisy people down the hall from us that woke us up a couple of times.
It was very easy to check in and out no complications. I got to check in early than regular check in time. The room was clean and spacious. The bed was very comfortable. I loved reading the little cards they had around the room to learn about going green on the items there. Overall I was impressed. Plus a bonus you are close to six flags, Ripley's believe it or not, rangers stadium, and at&t stadium home of the cowboys. I got a good deal on the price too.
The fact that I left the room and I was cleaned but my gold rings were moved and I have tried to contact someone about my items... I know it was bad weather but I couldn't get to the door being handicapped and all . I would just like someone to explain and be concerned about my items..
I liked the fact that they had a complimentary shittle service to/from DFW airport. I also liked the friendliness of the staff. The quality of the room was also decent. Overall, this was a good hotel for the money I paid. No ATM machine in the hotel lobby. I had to walk across the parking lot (in the rain) to another hotel just to get some cash.
TV kept loosing signal, staff question were not concrete and contradicted each other. The climate control wasn't working. Along with the facilities feeling humid n hot. Very uncomfortable especially with the weather of above 104.
Check-in service, fairly affordable parking for the area, & the lobby was beautiful The hotel is an atrium hotel and is extremely large. During my stay there was a prom, a conference, and a wedding hosted by the hotel - it was extremely noisy and crowded. While its very large, its also quite an old hotel. There's one set of elevators for each atrium and the walk to and from the room is really long! Kayak listed it as 4 star and I've generally had a great experience with selected 4 star hotels throughout the country; this one was extremely disappointing.
Big facility with things to do. Basketball court was closed at 8pm. Rooms were dated
Size of the room There was only one front desk representative at both front desks at 6:30 pm. I needed another key a was quite a wait. The parking is a total pain for $19, the gate readers do not work well. There was only one small trash can under the desk and none in the bathroom. And there was a creepy crawling visitor in the shower on the 20th floor.
The rooms were spacious and clean and the staff was very friendly. It was very easy to check in and out. The parking was very easy, and I was able to park close to the entrance. The parking was very expensive. Normally I pay nothing to park at other hotels, but I have paid up to $15 for parking a day. ($3 Anatole was $22 a day and the parking lot was almost empty.
Everything was excellent.. Maintenance man knocked on our door at 9:30 to clean AC filter. We had Do Not Disturb sign on the door but he still knocked on the door. Kept knocking few times and woke me up.
Hotel is very nice. very disappointed at the fact that we had to pay for parking after spending good money to stay overnight. If already paying for a room, should not have to pay extra for parking.
I did not like the fact that the attendants behind the counters did not inform us about the breakfast at the lounge especially after we paid for the executive room which included the breakfast. We had to go to the other restaurant in the atrium to eat and pay... The attendants in the hotel are not good.
Customer service was bad. Also not enough staff.
SER steak house was great everything. no continental breakfast, nickel and dime you for everything. rooms were dirty, linens were dirty
Asian Art They put us in the middle of a high school cheerleading convention. Didnt sleep one night with teenage girls running wild throughout the hallways at all hours. Management did NOTHING to control them. Management offered no apologie or follow up. I will NEVER stay at a Hilton again!
The only pluses: nice beds, great sheets and pillows, room was very clean. For this room costing me $400/night it was a fairly poor value. The bathroom was so small that I had to climb over the toilet to get in and out of the shower. No balcony, no sitting room, the plumbing gurgled and rattled every time anyone used it nearby, and I could hear everything going on in the adjacent room. The hotel is sooooo huge and no signs or directories. People were constantly lost and asking each other for directions everywhere I went (I don't get why they don't have signs in TX, not specific to the hotel alone, very few signs on the roads too). So basically the room was a confort inn with a hilton price tag. Nothing complimentary or included, not worth the money. Stay at the Sheraton across the street.
-We booked a King bed only to be told that the fine print says that it is subject to availability -The beds were very uncomfortable double beds. They sunk-in towards the middle and felt very worn. -The next door shower from the adjoining room was super loud early in the morning and woke us up -Our bathroom has a huge roach in it. I had to call the front desk twice to get them to do anything about it. Then, a supposed Manager came into the room with a towel and grabbed the pest only to say to us "Every guest has to pay its dues". There was no cleaning, no apologies and no restitution. Avoid this place.
Nice place and people The air conditioner would only go as low as 66 degrees, which kept the room warm with 4 people.
Great hotel. I have an older son and a three year old. This is the hotel for us. Slightly dirty bathroom and had to call for soap.
It was clean and nice . Breakfast was good. They gave our room away and put us in a handicapped room.
Hotel had a very a young and hip vibe to it. Different than any other hotel I have stayed in. Very nice. Nothing bad to say.
rooms were cool and it was in a cool area. liked it all
It was clean. The bed was comfortable. The exercise room was nice. The staff members were friendly and helpful. Nothing
Overall fabulous. Clean, interesting, urban space. Good customer service and even a good restaurant.
We liked the look of the hotel and that it was not surrounded by busy streets. When we got back to our hotel in the evening, it had 5 cop cars around it. The inside of the hotel was so loud you could not even hear yourself. There was a huge party going on downstairs. It continued on until late in the night. More cops came. The hall was super loud and when we asked them nicely to quiet down, they had stuff to say to us that was uncalled for. We called the front desk to ask them to see if they could talk to the other party occupants, and they never did.
Very contemporary style, reminds of big city loft. Furnishings very nice. Huge shower, high end faucets and fixtures. Nice restaurant and bar. Great pool and party area. Concrete floors in rooms. I know it fits the look but it just wasn't exactly what we like. Small think really
Love the look but too much concrete. Rooms are almost like large jail cells
overall design and look p-tac units were very noisy.
The decor! The moment I walked I was in awe. The bar, restraunt, pool area, lounge area, exercise area, and staff were all colorful, fun, and chill! No microwave and frigarator readily available. TV was off center from the bed.
The quite and relaxed setting Didn't see security on patrol
Enjoyed my stay worth every penny Everything was great can't complain
Very friendly staff and a perfect location if you plan on visiting six flags over texas
The staff was very helpful The shower was clogged in room 518. The pool was in poor condition and the surrounding rooms were under construction and looked like it had been for a while. The outdoor pool was closed because it was run down.
Bed was comfortable We showed up to find the police and three cars broken into on the property. When I went in to check in, I asked the guy at the counter about it. He response was "we're not responsible if something happens to your car". We requested a crib be in our room a week before checking in and of course, it wasn't in the room when we showed up. It took them two hours to bring it up to our room, and when my husband and I tried to say it up, we found out it was broken and the sides didn't lock. Not to mention it was dirty and stained!
Room appeared nice. Sofa bed was broken and wife fell through. The wire spring was broken at the foot of the bed. My 17 year old daughter slept in our bed because the sofa bed was so uncomfortable. I had to get on the elevator to get ice because the machine on our floor was out of service. Breakfast was at best "ok". Parking lot was full from convention and they told me to park in neighboring business parking lot. Really! Not them but me! Really!
From the online reservation to checkout, everything was smooth and easy. The night desk attendant was friendly and helpful when we arrived and got us checked in quickly. Once we made it to our room we were pleased -- it was a nice size and clean. The beds and pillows were very comfortable. Also, a full breakfast was served from 7-10AM, which allowed us enough time to sleep in but still go sit down and eat a good meal. I will definitely choose Comfort Inn & Suites for my next hotel stay!
The room was spacious and clean. The continental breakfast is terrific. The bed was comfortable and they even had two types of pillows to choose from-firm or fluffy.
I am always skeptical about some of these sites but the rooms were just as described! We had a noise issue, however I called room service they quickly took care of the problem! The staff was nice. We are definitely staying again. Thank you comfort suites!
Desk clerks were friendly. Only one elevator was working so it was a bit of a wait. Nothing drastic though.
Hotel rate and amenities. Flight path. Loud. Shower net door was loud too. Couldn't sleep when neighbors showered after 11:00 PM.
Overall hotel was what I needed when my flight was canceled due to weather. Spacious rooms, comfortable beds and a bathroom with nice towels. The hotel was hosting the "Texas Foosball Championship" and apparently they were told they had rule of the hotel because they were all over with red solo cups making noise, until 3 am on floor 10 might I add. should also note I needed to be switched rooms when my door wouldn't stay locked properly. Slightly frustrating night when I just wanted to try to get a few hours of sleep before beginning another day of unintended flying.
That I have to pay $20 for breakfast. Now I see why that Denny's is still in business.
Clean, quiet even during major storms and tornado watches, this hotel was perfect when American Airlines cancelled my flight 3 times from DFW to Austin.
After my reservation at a nearby hotel was cancelled without notice, the staff at the Westin were welcoming and informative. Great experience.
We love the excellent service we have gotten from this hotel on back to back years, the staff is very friendly and super helpful. Especially so with our concierge Tony Santos he was wonderful he helped us with everything we needed and more.
I love the service .. They actually upgraded our room to suite because they didn't have a room with double beds available! I will refer and plan on visiting again thanks...
It's the little extras. Retractable pen.. . Bathrobe.. . Leaf-shaped aloe soap. .. Extra towels. .. Chilled martini. .. Nice gym. ..Courteous shuttle driver. All in all, royal treatment.
I loved having valet parking, help with my luggage and great bed. I requested that there be a crib in my room upon making reservation, (traveling with infant grandchild) and again just prior to my arrival AND upon check in. Went up to my room an hour later - - STILL NO CRIB. Was not able to call front desk from my room (used my cell each of THREE Times!!!) and there was NO CRIB delivered EVEN 4 hours later when the meal and speakers were done!!!! I left a nice tip for crib setup person, who, when it was finally delivered did a great job AND left a written 'thank you' note : )
The bed was fantastic and it was the best night of sleep we got during our entire vacation. Obviously, it's just a really nice and fancy hotel. You feel comfortable and clean the entire time. Would have loved to stay another night, but the rate doubled the second night, so we had to peace out. :( The staff wasn't terribly nice or attentive. Also, why is it impossible to call the front desk from the phones inside the rooms? Is this just normal nowadays?
I had an early flight and booked a room at the Westin the evening before to get some extra sleep.... Dropped my rental car off at the airport and it took 11/2 hours for the Westin Staff to pick me up at the airport after multiple phone calls and limited locations that they will pick you up at. Finally got back to the motel about 11:00 so much for the extra sleep as,.Not trusting the shuttle service, (they claim every 1/2 hour) we left one hour earlier so we could assure that we would make it on time...
Staff was friendly One of my families had dirty linens when they checked into their room. Another had a hole with mold on the ceiling. We had ants in our room. For the cost of the hotel I feel the rooms should be better and there should be some kind of breakfast included.
The staff was extremely nice. They were very concern about my issues. I was very upset because of the third party booking but the staff was very patient, polite and accommodating. My stay was enjoyable and the room was very clean.
............. Someone was smoking weed on my floor because my room smelled like we had 4+ blunts going at the same time. Repeated calls to the front desk for assistance was completely useless. The only decent thing in this hotel is the bar, to drink away your anger for being stuck in this horrible hotel.
Staff was helpful with directions. Rooms were clean and nice. No drinks in vending machines on 3 different floors we tried. Only one snack vending machine that needs exact change on the far side of the other tower we didn't even stay in.
Loved the pillows and how big and beatiful it was! The staff were very friendly also I didn't like that there wasn't much to do inside the hotel but it's definitely no reason not to stay there
Was not given the room we pre-paid for. I had booked a king bed, my wife and I arrived at about 9:00pm and were given two double beds. I thought that was a pretty rookie move by the kid behind the counter, who said there were no more king beds available, despite my having pre-paid for it. Not cool.
The common areas were beautiful and staff was extremely helpful and pleasant. Our room, room 1913 in the South Tower resembled a cheap motel room on the outskirts of town. There were stains on the walls and on the comforter, holes in the wall, wall paper pealing from the wall... Overall status of the room was extremely poor.
Rooms were nice and clean. 1 out of 4 elevators were working and we all had to walk 30 flights of stairs with all of our luggage. There was no apology or compensation for anything. I understand technically issues happen but we were on the 30th floor and it had been 8 hours.. ridiculous.
Nothing. Upon arrival we were told that all the king bed rooms were taken which we had reserved prior to. Then we walk into the room that wasn't clean. Beer cans strewed everywhere, beds were filthy and trash all in the room. Not only that but the elevators were out of order and we had to climb 8 flights of stairs each time we left the room. Worst stay ever
I never showed up
Stayed here because our flight was cancelled. Proximity to DFW. Angelia at Aspen Creek is a fantastic server. Thank you for making this stay bareable. Unannounced $100 deposit, attached restaurant(s) closed has not been updated in a long time. Basic maintenance in the main areas non existant.
Dark creepy and shady looking people
Location to DFW Great Cost Felt dirty Hallways were dirty Water leaking from ceiling in bathroom
Nothing There was a mouse in my room it woke me up trying to eat my food. I went to the front desk and they had nothing to say. Didn't apologize or offer to rememdy situation other than change my room. I need the sleep so I stayed. Would never stay again or recommend.
The lobby We found BED BUGS!!! THEY DONT EVEN HAVE AN IRON. It had an UGLY ODOOR SMELL FROM THE ELEVATOR ALL THE WAY TO OUR ROOM.
Not a very friendly staff. Elevators were not working properly, room key didn't work.. Felt like I didn't wanna touch anything. Very dirty. Didn't even want to touch the carpet in the room with my feet. People there were very scary. People sitting outside the hotel door, seemed very trashy. Didn't feel safe. Even the room number was written in a sharpie! Very unprofessional. Need to work on the cleanliness of the hotel.. Right when I walked into the lobby it had a strong odor.. Strong bleach odor, wasn't very pleasant or welcoming
When all was said and done all i could say i liked was the bromze statues everywhere and the fact that it had four walls and a roof. While waiting in lobby saw mice running on floor into little holes. Which doesnt scream sanitary especially since this is where i picked to sleep and bathe both begore and after a pretty major surgery. Not only that butbi booked and paid for the room for 2 nights and it wasnt until i got there after a 2 hour drive in Texas Summer heat that they sprung a "by the way all we need now is the $100 deposit for any possible smoking or damages to the room". Dont get me wrong $100 is subjectively expensive or cheap depending on whom you are but id just spent everything i had on my surgery, the meds, food and the fuel to get there and back. I thought that since id paid for the room already there wouldnt be an issue. They were unwilling to negotiate this policy and even though my husband (whom isbin the army) tried to plead our case they did not relent. We even offered to let them bill us after our next payday (which was the friday we were due to check out). They still dod not relent. After seeing thier typical clientelebit was apparent WHY they had that fee ( a LOT of potgead and roughneck type folls to the point where even a few employees werebin front of the building in the drop-off cul-du-sac cracking a stun gun at one another. Finally i had to barrow the funds from my mother as it was already 3 hours after we got to town and i was needing to shower eat my last pee-midnight meal and get to sleep with surgery only 7 hours out. When we finally got to the room we found that there was no fridge or microwave which caused our $30 of food to get chucked, a very hard king mattress with only 3 cheap pillows (for TWO GUESTS!) And both the sink AND tun clogged. So as i showeredbi watched the grimy water pool around my feet with what looked like think layersbof latex tub paint floating around and also blocking the drain... it resembled egg drop soup andbi went to bed feeling dirtier then i felt pre-shower. I wont even mention the number of times the other parrons hit on me in the hallways wheneber my hisband wasnt by myside. And i dont mean, " Hi there you look lovely" i mean, "so you got a man? Dont worry bout him- my room is 4120 ill ahow you a real man." Yeah..... so unless that sounds like fun for you i DO KOT reend this place. OH! I almost forgot, so after begrudgingly painstakingly paying the $100 deposit to ensure we would not damage/smoke in the room we had two employees knock on our door 30 minutes after we got settled (i was already ahowering in my egg drop tub stew) TO CHECK OUR SMOKE ALARMS/DETECTORS!!! Because APPARENTLY thier "system said it shows our alrm going off." My husband had to go down to the reception desk and complain because we BOTH could see them trying tk setbup an excuse to NOT return our deposit! BLEEGGGHHH i DO NOT, i repeat D.O. N.O.T. recommend this sh*t hole... Which is a shame because to look at it you can see how it was probably a pretty upscale place back in the 70's or 80's =/ SORRY FOR TYPOS
Bed linen was dirty Tv was broken and didnt work Hotel very outdated....looks nothing like the pictures online
They need to do a better job cleaning the place.
nothing the hotel was bad nothing wouldn"t stay again
It was perfect for the weather and it would be perfect as a family getaway or couple getaway. The staff in the morning didnt notice me or pay much attention when i spoke to them and the night staff gave me quick answers as if not wanting to talk, in all CSR jobs a smile should be practiced and friendliness for your guests to feel welcomed. The shower was not cleaned properly, I found body hair all over it and my door kept getting jammed, I wasnt able to get into my room the card reader was broken. Other than that the place is gorgeous!
The gaylord sent me and my 4 yr old granddaughter to the great wolf lodge to swim because their pool was closed and my granddaughter told them all at the reception desk what she was going to do while she was swimming and they felt so bad that they made her 4th birthday perfect. The only thing I did not like was the confusion at check - in because they could not find my reservation.
Looking at this place from the outside, you think it is going to be pretty Sweeeeeet! Overall it was, except for the room. Room was clean, but not close to being worth $250 a night. Room was more like what you would see in a 2.0 star hotel. Nothing to brag about at all. If the room was as nice as the rest of the resort you wouldnt be able to say much bad about this place. I would have to say they ARE understaffed for a place this large. Hard to find anybody to help you at times. Seriously, the staff was outstanding if you could find them. However, the rest of the resort was very nice. Actually beautiful atrium area with restaurants (Steak, Italian, Mexican food), good sized fountain, flowers, trees, and other things as well. There were quite of few shops as well bars and sports bars in the resort. They did have a Starbucks in the lobby as well (which made the wife happy as well as the rest of that loooooooong line waiting to get their fix). The water park they have (for guests only) was pretty nice. Adults and kids alike were all enjoying it. They did have a really nice bar there and also served food if you wanted to make a day of it. Overall, pretty nice place The room is a lot to be desired. Stayed at better rooms in a lot CHEAPER motels. Yes, it was clean, but for a $250 a night resort room, I would definitely expect more. A bit understaffed for a place this large. Hard to find anybody to help or even ask questions to, at times. Having to pay $19 dollars to SELF park is ridiculous But then so is $30 for them to park it for you.
Room was clean, if you have family there is a lot for kids to do (at least around xmas which is when we went) Glass Cactus club was neat. The pre-check in email asking what your preferences are... DON'T waste 1 minute of your time on that! asked for either a higher room/floor OR a view room... Specifically made a note in the comments that a room higher up was desired.. Got a parking lot, first floor room and the hall was FULL of kids and no parents! Kids were running up and down the halls all day and HALF the night... Also, restaurant staff was not very friendly, lost my reservation and then tried to make ME look like the fool.... But I had a confirmation email to prove the reservation.... So it was just a poor experience.. Staff was either great OR terrible... Grossly understaffed... I know for $220/night it felt more like a "fancy" 2.5 star hotel... I have had much better service at cheaper big-brand hotels and this hotels amenities dod NOT warrant the cost.. I had high hopes for this resort and sadly was let down..
I loved everything there was to see and do there. Gorgeous! Everyone was very friendly. The room was tiny.
Everything was wonderful
the atrium and restaraunts
The Gaylord Texas was a great stay. We had problems when I got to the hotel (but not with the Gaylord Texan) we called the front desk and they moved us into a larger king size room, large enough to fit two roll away beds for the kids at no extra charge. After this problem the vacation was wonderful. When I booked the hotel room I put down 4 adults where I thought their would be enough room for all four but when we got to the room it was a standard size king room with only a king size room. I was expecting a pull out bed or at least couch for 4 adults. I would suggest showing a room layout for the consumer so someone doesn't get confused with what they are purchasing.
Always a pleasure Loud outside your room in mornings. Every employee is a tip whore. Get ready to dish out a lot of cash But they deserve it, ofcourse.
Pool and room temperature in pool area was not heated for enjoyment, too cold!!!
This was a great trip!!! I would suggest this hotel to everyone. It was Christmas Time and the hotel was very festive!!!!
Luxury, comfort,convience,surroundings,shopping,service,views,food, availability,decor,location to city attractions, privacy,local to airport. nothing
Everything about the Hilton was good. Especially for the cost. We really enjoyed staying there. Nothing.
The internet sevice was not free, I was annoyed because most of the hotel even less rated hotels offer internet sevice free of charge
The location of the hotel was very convenient for the event we were attending. The shuttle service made our trip more enjoyable. We had a room full of ladybugs. There were live ones all over and dead ones on the floor in various locations throughout the room.
Awesome staff helped with all my quetions
Can not review - we did not stay at the hotel. My husband got sick and we were unable to make the trip to Arlington.
Nice facilities. Nice room. Staff aloof and distracted at check in. Room service stopped 90 minutes earlier than advertised. They were overwhelmed due a storm and a special event, and they just stopped answering the phone.
Hotel room was clean with plenty of room. The restaurant staff were friendly. Not responsive to requests. Had to repeatedly ask for additional towels. Only provided decaf coffee in room.
The location, staff, facilities, and beds were amazing. The staff during check in and out were both so friendly and helpful. We had trouble with the tv remote and purchasing a movie and the lady that hel D at check out went above and beyond what one would expect to rectify the situation. Had a small problem with the tv remote. It didn't work properly. But it could have been me.
We stayed here while visiting Dallas for a Mavs game, because we wanted to see the new Texas Stadium. The hotel is very nice, very clean, and very quiet. It had everything we wanted in a motel. The road construction is a huge issue, but that is to be expected with all that is going on. Once we figured it out, we had few problems over our 3 night stay. It is a bit out of the way if your activities are in Dallas, but for the Arlington area, it is awesome!
Its was so nice and awesome! and the Staff was Awesome! only things i would change is to put a pool outside, the inside one is great but very cold but good...also the food and service in the resturant was not the best but I didnt judge the hotel on that...overall we really liked it and it was very conveinent for what we were there to do.
My husband and I stayed at the Holiday Inn the weekend of the Tim McGraw concert and Dallas Cowboys bash at the Dallas Cowboy stadium. The hotel was located in walking distance of the Cowboys stadium, Ranger stadium and Six Flags, the hotel also offered shuttle to everything except Dallas Cowboy stadium but however my husband and I went ahead and walked needed the exercise anyway because we ate supper at Hooter's. All kinds of restaurants and fast food located across the highway from this hotel all in walking distance, Walmart is also just down the road. This hotel was very clean, staff very polite. Oh my the bed, we slept like babies it was very quiet there!! The restroom was huge had a very large walkin shower!! The hotel was very large and very comfortable. Had internet access in the room, refrigerator, and a microwave, also had a large screen television with a very good selection of channels to watch. An last here the price of the room was very good. I would highly recommend this hotel to anyone needing a place to stay in Arlington, Texas.
This was my second time to stay at this Hotel, we loved it the first time and the second stay was just as good if not better. The staff at both the Hotel and Lounge are excellent. Was a little pricey but being so close to the Cowboys Stadium it was worth it. Barbara Lakeland, FL
The hotel was clean and located close to everything we wanted. The only drawback was that I booked a room with two queen beds a week in advance. Upon arrival was told that they only had rooms with kings and a sleeper sofa available. I had to take it since there was no way I wanted to drive around Arlington looking for an available room at the last minute.
As soon as we walked through the doors we were greeted with a friendly 'Hello.' The staff was always pleasant and very helpful. Room was HUGE!! and very clean. The shower head was located up high, which is great for my 6'4' husband. He didn't have to duck! Only 2 complaints. We were next to the elevator, couldn't hear much from other guest but the doors would ding ALL THE TIME! Is the ding even necessary?!?! The restaurant speed. There was only 1 other family there when we went in, but the food took FOREVER! (45 mins. for a burger and pasta) Though the waiter was friendly and it all tasted great.We will stay again though :)
A good hotel for the money. beds are confortable and very clean room, they are very busy so dont expect a lot of help from the satff.
The staff was friendly and professional. The rooms were clean and comfortable. It's located close to Cowboy Stadium.
This hotel was the best ever, great location, excellent service from the staff. ___ at the front desk went out of his way to make sure we got to the Cowboys game when the local trolley messed up. Took us right over in the hotel van to the main gate, way to go ___.....There was construction in the area but other than that gets 5 stars from me!!!!!!! Bed was so comfortable, slept great.
We stayed in a king suite during spring break 2010 and it was great. Plenty of room. It was my husband and I and 3 children. Two 11 year olds and one 4 year old. We booked the room through *. Super simple. When we arrived I just showed the front desk my ID and credit card. Then off to our room. Super simple again. We all loved the room. There was a large flat screen tv in the room where the bed was. And did I mention that the bed was soooo comfortable? OMG it was, as were the pillows which were labeled firm and soft. There was not a TV in the liv. room, which we knew ahead of time, so we brought a portable TV for the kids to watch VHS and DVD'S on. The living room had a queen size or full pull out couch which the kids slept on. The swimming pool and exercise room were both great. The swimming pool was warm and the hot tub was hot. We went there every evening after walking around six flags all day. We all crashed hard when we got back to the room. The workout room was large with flat screens around the room . Although I brought my bicycle and road around the new DC football stadium and the Richard Greene Linear Park which had beautiful biking/walking trails. Also rode by the Texas Ranger Stadium and Six Flags. I am so looking forward to a return visit! I forgot to mention the sports grill. We all loved the food. And the kids had a blast playing pool and they also had a Wii set up on one of the flatscreens.
We stayed here while we went to Hurricane Harbor & Six Flags. Very convient to take the trolley everyday, saved alot on parking! The only problem I had with the hotel was the first room we were put in had a cricket problem. I don't like bugs and I defintely don't like bugs in my bed!!!!! We were finally moved to another room for the last night of our stay, wish it would have been sooner. Also, there was absolutley no hot water in the shower in either room. Other than that, rooms were great, staff was great and helpful!
How close it is to Cowboy Stadium I didn't like that they advertise the walking distance to the stadium ...yet they don't mention that unless you are staying the night of the game you cannot park at the hotel. If there's availability they can issue you a parking pass for $20.
We enjoyed staying at your hotel. The room was neat and clean and the matress was ok. The bedding was not luxury as the internet advertised and that was the reason we chose your hotel. We especially enjoyed the made to order breakfast, it was very good.
Very easy to get to, and conveniently located near places of interest for me. Beds not comfortable. TV reception was in and out.
We had a very nice evening, going to the Rangers/Yankees game one Saturday -- Really enjoyed the staff and the cocktails. And the Breakfast the next morning. Great pool for kids! Thanks y'all...
our stay was overall good. But the beds take a little bit of getting used to. we will know how to operate them for next time!