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No value for money
Very nice place although slightly outdated, excellent value for money (special offer) and spontaneous upgrade to the executive suite which was very much appreciated. Excellent breakfast buffet with lots of choices, and little gifts and attentions in the room. Close to the beach and shops. Breakfast staff didn't seem very happy to be there, small pool with not much animation, no direct access to the beach.
The breakfast and the range of food offered was great. Staff not very helpful, in certain cases they seemed not informed and disoriented. The so called "Executive Room" was advertised as a spacious room with a large terrace but it turned out to be a modest size room with a very small balcony! The image used in the website and the actual reality - at least in terms of the balcony- were clearly out of line.
The room was ok, fairly clean and a comfortable bed. Television had a decent satellite channel package. The service was bad, and the staff couldn't handle the amount of guests. Breakfast offered a lot of variety, but bad quality. Nothing that fits the price of the hotel. There are only two elevators so they are always busy and we had to take the emergency stairs, which have not been cleaned for a while. The room's balcony had 2 simple plastic chairs that weren't clean. Overall, this is a 3 star hotel at best, and not a good one.
Its only redeeming value is that its price was significantly lower than the top hotels: Dan Eilat and Herodes. 1. Poorly trained young staff, many without English language skills.2.. Location is not in main beach strip but at a Marina and too close to airport. 3. Use of Dan name was misleading.
i order suit//'- and ther was no sutis aveilabol// it was very an plesent / jast ilana the menejer was nice and helpful .
Having booked a terrace room we benefitted from outside jacuzzi on large balcony with sun beds, which also overlooked the lagoon. Free access to the Club Lounge was an additional benefit which proved very useful. Fortunately it wasn't too much in demand when we were there as it is small. The cafeteria like atmosphere of the dining room with food to match. Insufficient lifts to cope with guests especially when large coach parries arrived - it sometimes took us quite a while to reach the floor we wanted and there was no staircase (only emergency one). Internet charge is high. The walk to the beach is more than 5 mins but we didn't need it anyway as we aren't 'beach people' - more interested in hiking.
Hotel was very nice, couldnt believe how nice it was for what we paid. Pool was really nice as well. Tourist info was really helpfull. Food was very good. Would highly reccommend it That I couldnt stay longer
Great breakfast. Beautiful views. That we couldn't get an espresso on saturday. Ofbalk the mitzvahs that were not being kept, not sure why insist on this one...
Israel/view/breakfast/weather/service/Israel Everything was nice
The Breakfast The rooms are small the beds are uncomfortable the staff Is left back the method of payment are out of order
No water front , rooms a bit weak for 5 stars Lift slower then that never saw !
The hotel has a great location and the breakfast is awesome!
Hotel is very tasetfully designed and furnished, very modern.Buffet brekfast is abundant and good quality food. Exellent location, beautiful view from the top room we had. Loud music from nearby beach bar was annoying and loud till midnight.
Location adn breakfast buffet. Service. Somewhat overpriced
Perfect beach location; hotel and room against all our expectations very clean !!!!! unfortunately no european breakfast, but only israely breakfast which is quite "heavy" ! Breakfast-room huge and too noisy, but one gets used to it.
Location, service. nothing
There was a chocolate wrapper in the room behind the bed from a previous occupant. This hotel caters to minority population. Stay next door at Hilton rather....way nicer and no minorities. Prayer services on the premises at Hilton.
Very good location, very clean, good food Reception staff was not qualified enough, a lot of mistakes and confusions
i have stayed at this hotel before and i love the feeling of luxury it has, and the staff are very friendly
The hotel was run down and smelled like smoke in hallway. Toilet didn't flush. Took 45 minutes to get a toothbrush. Non friendly staff. Dirty rags on floor of elevator. Not worth the money, Not 5 stars, Maybe 2!
I liked the room service Most staff at the reception desk (except for Megan) are not attentive, they are slow and are not interested to serve your needs, the staff at the lobby restaurant do not conceal irritation by work.
Staff was amazingly friendly and helpful and truly seemed to care that everything is was ok. Free breakfast was over the top in terms of choices and variety of food. If you are going to Eilat and want to be in North Beach (on the boardwalk) and near food, shopping, carnival, this is a very central and nice place to stay.
Food was fabulous! My friend's daughter is wheelchair bound. The room and bathroom was opulent but completely wheelchair friendly, including a roll-in shower. There were ramps everywhere and a hydraulic lift into the pool so she could swim. The staff was exceptionally helpful and accommodating to our special needs. Would like to lap swim earlier than 9am. Please open pool at 6am like the gym.
the breakfast buffet was amazing - we never saw anything like it. The pool was great and the service was excellent. It was very affordable - we got what we paid for and so much more. I would definitely stay there the next time i visit eilat.
The room and bathroom were clean and well equipped with what we needed (for example, there were enough surfaces to place things on and enough hanger for towels and clothes, and even a clothes rack to dry our wet swim suits). I also liked that the outside, where WiFi signal was stronger, there was a picnic table set amidst trees. Also, it had convenient parking. It was a little hard to find, because the street the hotel is on is a one-way street, and the street sign is hidden. But that would not be a problem if you use more advanced devices than scribbled directions taken from google maps.
Excellent location , friendly and helpful staff. Room fully equipped.
Big suites, very nice location, pretty litle heated pool for small ones, The food is satisfactory, would not opt for a full board, every possible restaurant available within 3 minutes walk. Posh shoping area in the lobby area of the hotel, new entertainment complex "king city" jus a walk away. We stayed with 2 kids, so it was a good choice. Other hotels with family suites were full somehow. Out of season - some facilities closed. Some minor maintenance problems like open electricity wires or parking gate cards not fixed for a week. Outrageously expensive wifi for a digitalized country!!!!
Liked the the family feel
The flowers and plants within the grounds were beautifully maintained, and there was plenty of space to find a quiet spot to relax.
Excellent hotel with beautiful garden and swimming-pool. Huge suite with everything available you can think of. We were a family a three and I can only recommend this hotel for families.
The staff was incredibly friendly and extremely warm. The room was beautiful and the facilities were very well maintained. It was perfect for families with small children and we will definitely stay there again! Everything was great!
its good for families, very close to the beach
Loved that it had parking and that it was so close to the promenade. Super comfortable bed as well. Check in took way too long. Did not realize there would be so many kids!
Size of the room
extremely clean and comfortable
Some of the standard rooms are very little and to get in to some of the room the gusts need to up stairs about 10 stairs (without elevator)
excellent food. Very nice pool area. Cleanliness. treatments in spa. Took quite a long time- nearly a full afternnon - for reception staff to accept that the phone in my room was indeed broken. Four staff members kept telling me I was using the wrong codes. Finally a very nice maintenance man got it sorted. Did not like the congestion at reception area and having to wait for service on a number of occasions.
Good location, near the sea and Eilat center area. Breakfast should be open later, at least until 11 AM, better till noon. WiFi Internet should be available throughout all floors and in all rooms and free of charge.
the swimming pool was great. proximity to the beach/beach front was good. breakfast was excellent (but definitely too busy after 8:30am) the rooms were not 100% cleaned and outside /balcony furniture was not cleaned. carpets very dirty. fittings in bathrooms falling off. request for high floor ignored (was put on 1st floor). air conditioning had to be on MAX adequate (we were not sweating) but could have been much better. sound on TV was terrible (had to have volume on max to try hear). one room key did not work and took 2 attempts to get fixed. In fairness, we did not complain about any of this - so we did not give hotel a chance to change our room (we were already unpacked).
Food selection gate to the beach open only at 6 AM
They had a really great breakfast, fresh and lots of different food to choose from, bear in mind Israeli breakfast, so no meat dishes. You could also have a minute made omelette if you wanted. Surprisingly good gym for being a hotel gym, even for someone who is a bit more advanced and want to use free weights, not bad at all! Nice seaview from the balcony. Could definetely come back to that place.
i love the modern look of the hotel and the fact that it was on the beach
This hotel can not be classified 5 star its more like a 3 star. Limited facilities and gives the feeling of being on budget holiday camp
Perfect view from the room, rooms are quite clean, customer service works quite well, all requests are fullfilled quickly and the quality is checked by customer service, good food beds are short and not very comfortable, a bit noisy from the promenade
Actually I did like nothing in this hotel. City is good, hotel is nothing. Everything in this hotel is very old. I feel like it was constructed and furnished 30 years ago and till now has never been renovated. A lot of smells of cheap deodorants everywhere. It should stand for maximum of 3 stars.
Meals, mostly supper, were fairly good The staff, apart from one receptionist, were not polite. The hotel was under renovations, and most of the amenities (fitness, spa) were not available at the hotel. The exchange rate from us Dollars to local curency was worse than the one given by 2 other currency exchange places in Town. Since it's officialy fall, a/c is turned off, and guests are told to open the balcony door if hot. Posted hours of operation for the kids play area were not observed.
I liked the hotel's facilities, location to the beach and the local attractions.
food was excellent i had a problem regarding the billing with this hotel. I did the booking through you at one price, and when I came to check out they wouldn't accept the agreed price. I am awaiting my credit card bill to see what they actually charge me. Obvioulsy if there is a difference I will get in touch with you again. I am very upset about this as It delayed my departure while I tried to resolve the matter, eventually I just left as I was already late.
Pool area, food, rooms, free parking Surly staff, charge for internet, high cost of single occupancy room
we took 4 rooms. and enjoyed very much beeing with all our children.the food was very good. the entertaiment as well, the rooms were large and clean.
Normal room, very good food. It's good choice if you have a car and ready to drive it to the beach. For those who don't have a car the hotel must offer shuttles to the beach and city center at least 1 in half hour. But it doesn't! The regular city bus goes once in hour or 2 depends on time.
We liked the staff very much. They picked up our daughters wet swimsuit from the floor and hung it to dry! She does not get this service at home. The waiter (trainee) was very interested in our son and they had a very interesting conversation about volunteering at Magen David Adom. Our 3 year old daughter broke her record in eating ice creams. The shul was very good. We loved the acrobats. The lifegueard at the swimmingpool was very responsible. I found the music in the lobby a bit loud.
The setting and location is very central. The breakfast is better than average, but on par for a hotel of this stature. The service in the hotel does not compare to other hotels in other countries of this price and stature. There were a few members of staff that were very customer centric, but on the whole, the staff do not understand great customer service. I feel that the management of this chain would be the place to start.
Friendly and amenable staff, quality of food and beverages at breakfast , maintenance and service in pool areas. Closure of certain sections due to functions -weddings in the pool area- which, when on a short stay are a nuisance.
The room the food the staff That when I got there they didn't have my reservation, booking.com the website that kayak send me to didn't send my reservation to the hotel so we stand and wait a half hour till we got a hold of booking .com and get them to send over the reservation so that was a little embarrassing
Great view of the sea, clean and lots of sitting place in the lobby How does a Europren feel when breakfast starts at 07:45... this is very late in European terms, it would be nice if the staff opened the doors to the dining room on time (5 minutes late, why??)
Absoulotly nothing horrible service Absoulotly everything
Decent value for the money, and the food was good. Ambiance of the hotel is nice too. Close to everything. The weather was terrible, but in no way was that the hotel's fault.
Good location, nice breakfast, large rooms, clean Unpleasant hotel staff, quite poor maintenance (leaking water, unflushable toilet, stained carpets, etc.etc.)
3 days relaxing the watertemperature of the swimmingpool
I realy liked the location. It located in the center of the city. The dinner was very poor . the food was net fresh. It smells bad. Braekfast was very good & rich
Good location next to beach promenade, very friendly and helpful staff. Decent breakfast (kosher) The good location by beach promenade also ment listening to disco beat until morning. The helpful staff agreed to change room to off-promenade room, which was nice and quiet. The television had only local channels in local language
Location was good Not very clean. Needs major face lift
No wifi nor internet access from the room. Only wifi at the lobby.