Complex Panorama

The hotel offers a great location with a beautiful view, making it perfect for relaxation and recharging. It's situated on top of the town, providing a fantastic view of Elena and the Balkan mountains.

The hotel's spa facilities are excellent, with a steam bath, two saunas, including one with hot stones and the other with infrared, and a large jacuzzi. The spa is open from 16:00 to 20:00, providing a relaxing experience for guests.

The hotel's restaurant offers a diverse and delicious menu, providing tasty food and fast service. The staff at the restaurant are friendly and quick to attend to guests, ensuring a pleasant dining experience.

The hotel's rooms are spacious, clean, and well-maintained, offering a comfortable and relaxing stay. Additionally, the pool is clean, and the spa facilities are well-maintained.

The hotel provides free parking, private parking, and a kids' club, making it convenient and family-friendly. Additionally, the hotel offers a terrace/patio, grill, balcony, and garden for guests to enjoy.

Several guests highlighted the amazing views from the rooms, especially those facing the mountains. Consider booking a room with a balcony to enjoy the picturesque surroundings.

If you plan to use the spa facilities, be aware that they open at 4:00 PM, which may not be convenient for guests checking out the next day. Consider this when scheduling your activities.

Some guests noted that the staff had limited English proficiency. It might be helpful to have a translation app or basic knowledge of Bulgarian to facilitate communication.

Feedback suggests that the breakfast options may be limited. Consider exploring nearby dining options for a more varied morning meal.

A few guests mentioned issues with room maintenance, such as leaking showers. Upon check-in, it may be beneficial to request a room inspection to ensure everything is in working order.

If you intend to use the pool, note that there is no bar directly at the pool area. You may need to visit the restaurant for drinks, so plan accordingly.

Guests noted that the steam room and Finnish sauna may not be heated as per the stated operating hours. It's advisable to check with the staff to ensure these facilities are ready for use.

While the hotel itself offers a lovely view, consider taking an evening walk in the local area, as recommended by guests, to further appreciate the surroundings.

Some guests mentioned the absence of certain amenities, such as a kettle for making hot beverages in the room. If specific amenities are important to you, it's advisable to inquire about their availability before your stay.

A few guests highlighted the limited English proficiency among the staff. Consider learning a few basic Bulgarian phrases to facilitate communication during your stay.