The Residence

The hotel offers lots of activities for kids on site, including a kids club, playground, and child-friendly pools, ensuring a fun and enjoyable stay for families.

The hotel's grounds and pools are beautifully maintained, offering a relaxing and well-kept environment for guests to enjoy. However, some guests mentioned that the interior hallways and rooms are a bit outdated.

The hotel offers a variety of dining options, including a buffet restaurant with a wide selection for breakfast and themed dinners, as well as a pool bar with good food. However, some guests noted that the breakfast buffet had a lot of quantity but poor quality.

The staff at the hotel are described as very helpful, friendly, and accommodating, going the extra mile to ensure a pleasant stay for guests.

The hotel's rooms are spacious, well-appointed, and comfortable, offering excellent amenities. However, some guests mentioned that the rooms facing the street can be noisy, especially in the evenings.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Guests appreciated the variety of activities available for both adults and children on-site, including pools, jacuzzi, and game rooms. It's a great way to keep everyone entertained during the stay.

Some guests noted that rooms facing the street could be noisy, especially during evenings with live music from nearby restaurants. It's advisable to inquire about the room's location during check-in to avoid any potential disturbances.

The hotel's proximity to various attractions such as Formosa Beach, Santa Clara Monastery, and the Botanical Garden makes it convenient for guests to explore the area. Consider planning visits to these nearby places during the stay.

Some guests were pleasantly surprised with room upgrades and thoughtful gestures for special occasions. It might be worth inquiring about any available special offers or upgrades during the booking process or at check-in.

While some guests enjoyed the spa facilities, others had mixed experiences with the staff and services. It's advisable to inquire about the available services and offerings at the spa before making a reservation.

Guests who opted for half-board enjoyed the themed dinners and the variety of food offered. It might be worth considering this option to enhance the dining experience during the stay.

The hotel offers an airport shuttle service, which can be convenient for guests. It's advisable to inquire about this service and consider using it for a hassle-free transfer to and from the airport.

Many guests praised the breakfast buffet for its wide variety and quality. It's recommended to take advantage of the breakfast offerings to start the day on a positive note.

For guests with rental cars, the free parking provided by the hotel is a valuable convenience. It's a good idea to utilize this amenity for easy and secure parking during the stay.