Services and conveniences
Dining
Basics
Accessibility and suitability
Laundry
General
Health and safety
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers easy access to the airport and a fantastic location right next to the train station. Additionally, it provides enhanced cleaning, hand sanitizer in guest accommodation, and daily housekeeping for a safe and clean stay.
Is parking available at the hotel?
Yes, the hotel offers free parking, providing convenience for guests with vehicles.
How is the food quality at the hotel?
While the breakfast is described as 'moderate' and 'disappointingly mediocre' with limited choices, the coffee is highlighted as hot and good. The hotel's restaurant is closed except for breakfast due to COVID restrictions.
What can guests expect in terms of cleanliness and customer service?
The hotel is described as clean, with good price value and friendly staff. However, some guests have mentioned that the room cleaning is only done on request, and there were instances of rude or unfriendly staff.
When is the best time to visit the hotel?
The hotel is a great pick for those needing quick access to the airport, with a 15-minute journey from the hotel room to the airport check-in. It also offers a quiet stay with easy access to public transport and a quick connection to the city.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Train Station
Some guests found rooms facing the train station noisy, so consider requesting a room away from this area for a quieter stay.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions like Friedhof Ohlsdorf, Stadtpark Lake, and Alsterpark for leisurely walks and sightseeing.
Check Room Descriptions
Some guests noted discrepancies between the room descriptions and the actual room styles, so it may be helpful to clarify room details before booking.
Consider Bringing Your Own Toiletries
A few guests mentioned dissatisfaction with the provided toiletries, so bringing your own may enhance your stay.
Request Room Cleaning
Keep in mind that rooms are only cleaned upon request, as a COVID precaution, so if you prefer regular cleaning, be sure to request it during your stay.
Plan for Limited Dining Options
Note that the hotel's restaurant may be closed except for breakfast due to COVID restrictions, so consider dining alternatives in the area.
Be Mindful of Reception Hours
The reception closes at 11 pm, and guests receive a code to enter through a side door after hours, but it's advisable to double-check the code to avoid inconvenience.
Consider Transportation Convenience
The hotel's proximity to the S-Bahn station and its quick connection to the airport make it a convenient choice, especially for early morning flights.
Be Aware of Room Privacy
Some guests found the transparent glass in the shower and the translucent toilet door uncomfortable, so consider this aspect when selecting a room.
Communicate Preferences Clearly
If you have specific room preferences or require assistance, clearly communicate your needs to the staff for a more tailored experience.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.5 | 5.2 mi | Hamburg | 2.0 mi |
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