Heritage Hanmer Springs

Best Beds

Pros: Room was great.

Cons: The room service was extremely poor. Got wrong order after it took over half an hour to arrive. Restaurant staff were poor at service aswell and need alot of work to learn how to make customers feel ...

Pros: Clean and very comfy beds

Cons: I was a bit puzzled when I asked housekeeping staff for clean cups and glasses. They went and washed them in the bathroom! Said they didn't carry clean ones with them. I hope they don't do ...

Pros: Temp of room. The bed

Cons: The cold buffet, and the guy on counter when arrived

Pros: Hotel is very nice and very centrally located

Cons: Customer service was terrible - particularly at the reception desk. Very rough and not polite. We did not feel welcome at all. Horrible feeling particularly when you have paid a high price to be ...

Pros: We stayed in a 3 bedroom villa. Very comfortable beds, Spacious villa, SKY Tv, lovely deck to sit on . Lovely views over duck pond and easy walk to tennis courts, pool and main Heritage Hotel ...

Cons: Unfortunately furnishings are dated and need an upgrade - felt very 1990's. Keeping villa warm was difficult unless fire and heat pump and oil heaters on!! Mezzanine level bedroom very hot, ...