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The customer service was excellent. Would highly recommend staying at this motel. Nice and clean & the staff were very welcoming. Great location. A short walk to the hot pools. =)
Attention to detail, little extras likes chocolates, robes & magazines, fantastic staff, room was spotless. Highly recommend. Everything was fantastic
Excellent and very helpful staff. Premises first class. Nothing all very good.
the relaxing atmosphere all was great
Quiet, comfortable and handy to Hanmer Springs facilities
Motel provided everthing that we needed. Convenience of having the internet provided. Everthing about the room was 100% and the excellent service provided by Vivienne and the staff.
peace and quiet, excellent room service, quality of furnishings
the location was great right in the middle of the town. It was not the fault of the hotel that on the night we stayed the whole town suffered a power cut for the day. the hotel was very outdated in the garden rooms. We booked a delux and felt it was not due to the very outdated room.
Comfortable bed, great central location, nice efficient staff and nice bathing products provided perhaps a little too expensive for a basic room/very basic bathroom. window overlooking carpark, no balcony as listed on webpage.
Having stayed here before the hotel location is situated in the best part of town close to restaurants, shopping and the hot pools, all the amenities that we required. The Superior room was very comfortable and clean, front office staff courteous and helpful.
The proximity to the shops, restaurants and Hanmer Spa Pools in the village. The lower priced lodges are effectively upmarket Motel style, but are laid out in an attractive gardens. The hotel provides free towels for anyone visiting the seperate Hanmer Spa Pools. The pool was not heated; the car park was a a little distance from the lodges and the gravel paths made trolley suitcases ineffective; the door key number did not correspond with the chalet number; no detials of the Spa pool pricing was shown in the hotel brochure even though that is one of the major draws at this location. Hotel room prices are expensive.
slept lots and recharged, dinner, hot pools, massage. I wish there had been electric blankets on the bed, lovely clean sheets though :) and loved the ipod station
Great location, Lovely views. The button on the toilet keeped getting stuck, so water would keep running out. When people in next room would have a shower/bath, late at night it was very loud, Couldnt hear the water but where ever it was comming from, was very loud!
The quality of furnishings in the bedroom plus the spacious layout of the bedroom were superb. The quality of the breakfast (full choice) was very high with efficient service. I felt the main entrance counter area was a little lacking in ambience. It is very impersonal, too 'business' like as opposed to a'classy holiday' destination hotel. This is not a reflection on the staff. They were polite and courteous.
I enjoyed having a room with its own patio and the swimming pool. Very nice to be able to walk everywhere from the Heritage. Bit short on cutlery
Handy locality, good dinner A little in need of refurbishment in the garden rooms
Great rooms - excellent size - well furnished, very comfortable bed Our room was too warm! This was explained as the underfloor heating had been on after snow 4-5 days prior but we couldn't turn the aircon down so it was difficult to sleep.
Peaceful location, suberb facilities, very generous room sizes and fully fitted with quality items. Tina on reception was particularly helpful and her welcome was the best we have ever experienced. Nothing
I loved the room, it was luxurious, spacious and provided everything you could have wanted. Spa on the deck was devine and everything was of a very hight quality (except the door handle which feel off the bathroom). Will definitely be back. Not really, only that I couldn't stay longer...
The accommodation and spa were beautiful and luxurious with breathtaking views, first class service, and gourmet meals.
we enjoyed being away from the city noise very peaceful quiet (no kids) relaxing
the room was very warm even while it was snowing outside. we liked the spa on the balcony . the service was very good
Quiet, relaxing, fantastic views, great facilities, wonderful service. We couldn't have asked for more for our honerymoon
Quality. Attentive staff. Peace
Nicely appointed room, very tidy, great bathroom facilities, good water pressure, comfortable bed, lovely home-made brownies to go with a cup of tea, super friendly staff, excellent location, but still private. Lovely garden to sit in. Could use a space to put suitcases when open.
Very quiet. Good facilities
The views looking back over Hanmer Springs and the beautiful garden setting. Although the cabin was clean and well equipped, it was very old and tired with wall paper peeling off and bathroom needing updating.
Chalets in pleasant setting with long distance views. Village and Hanmer Springs Spa close by.
It felt like home away from home.It was so comfortable and relaxing even though we were on holiday we were very busy and tired.We totally relaxed and enjoyed the beautiful lakeside. The staff are so friendly and welcoming. It was apleasure to stay with you and I will highly recommend your villas to everyone I know heading your way.
Both my partner and I loved the chalet set in lovely gardens. The place was quiet and close to the hot springs, pools and bush walks. Wilma, Canberra Australia
Great setting, cosy and comfortable. Feeling of space. No sports channels on TV
The beautiful setting, peace and quiet, clean and comfortable bed. Awful decor of motel unit!
location and very helpful man at the office/check-in
It was quiet and peaceful well away from any activities and no noisy neighbours. Solitary. The standard of the facilities were very poor. The whole complex needs updating as they are very old. Equipment not in good working order, all old and need of replacing. Very very basic.No telephone, no Sky TV, no radio, no newspaper.
The Hotel is excellent location cleane and frendly