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Attention to detail, little extras likes chocolates, robes & magazines, fantastic staff, room was spotless. Highly recommend. Everything was fantastic
the relaxing atmosphere all was great
Motel provided everthing that we needed. Convenience of having the internet provided. Everthing about the room was 100% and the excellent service provided by Vivienne and the staff.
The customer service was excellent. Would highly recommend staying at this motel. Nice and clean & the staff were very welcoming. Great location. A short walk to the hot pools. =)
Quiet, comfortable and handy to Hanmer Springs facilities
Excellent and very helpful staff. Premises first class. Nothing all very good.
Handy locality, good dinner A little in need of refurbishment in the garden rooms
the location was great right in the middle of the town. It was not the fault of the hotel that on the night we stayed the whole town suffered a power cut for the day. the hotel was very outdated in the garden rooms. We booked a delux and felt it was not due to the very outdated room.
peace and quiet, excellent room service, quality of furnishings
Having stayed here before the hotel location is situated in the best part of town close to restaurants, shopping and the hot pools, all the amenities that we required. The Superior room was very comfortable and clean, front office staff courteous and helpful.
Comfortable bed, great central location, nice efficient staff and nice bathing products provided perhaps a little too expensive for a basic room/very basic bathroom. window overlooking carpark, no balcony as listed on webpage.
Great location, Lovely views. The button on the toilet keeped getting stuck, so water would keep running out. When people in next room would have a shower/bath, late at night it was very loud, Couldnt hear the water but where ever it was comming from, was very loud!
I enjoyed having a room with its own patio and the swimming pool. Very nice to be able to walk everywhere from the Heritage. Bit short on cutlery
slept lots and recharged, dinner, hot pools, massage. I wish there had been electric blankets on the bed, lovely clean sheets though :) and loved the ipod station
The quality of furnishings in the bedroom plus the spacious layout of the bedroom were superb. The quality of the breakfast (full choice) was very high with efficient service. I felt the main entrance counter area was a little lacking in ambience. It is very impersonal, too 'business' like as opposed to a'classy holiday' destination hotel. This is not a reflection on the staff. They were polite and courteous.
The proximity to the shops, restaurants and Hanmer Spa Pools in the village. The lower priced lodges are effectively upmarket Motel style, but are laid out in an attractive gardens. The hotel provides free towels for anyone visiting the seperate Hanmer Spa Pools. The pool was not heated; the car park was a a little distance from the lodges and the gravel paths made trolley suitcases ineffective; the door key number did not correspond with the chalet number; no detials of the Spa pool pricing was shown in the hotel brochure even though that is one of the major draws at this location. Hotel room prices are expensive.
The accommodation and spa were beautiful and luxurious with breathtaking views, first class service, and gourmet meals.
Peaceful location, suberb facilities, very generous room sizes and fully fitted with quality items. Tina on reception was particularly helpful and her welcome was the best we have ever experienced. Nothing
Great rooms - excellent size - well furnished, very comfortable bed Our room was too warm! This was explained as the underfloor heating had been on after snow 4-5 days prior but we couldn't turn the aircon down so it was difficult to sleep.
we enjoyed being away from the city noise very peaceful quiet (no kids) relaxing
Quality. Attentive staff. Peace
I loved the room, it was luxurious, spacious and provided everything you could have wanted. Spa on the deck was devine and everything was of a very hight quality (except the door handle which feel off the bathroom). Will definitely be back. Not really, only that I couldn't stay longer...
the room was very warm even while it was snowing outside. we liked the spa on the balcony . the service was very good
Quiet, relaxing, fantastic views, great facilities, wonderful service. We couldn't have asked for more for our honerymoon
Nicely appointed room, very tidy, great bathroom facilities, good water pressure, comfortable bed, lovely home-made brownies to go with a cup of tea, super friendly staff, excellent location, but still private. Lovely garden to sit in. Could use a space to put suitcases when open.