Rosa Hotel & Spa

The hotel offers excellent facilities, friendly staff, and a convenient location. The multilingual staff are available to assist with reservations or dining recommendations, and the 24-hour front desk ensures your needs are met at any time.

The hotel's rooms are spotlessly clean, and the property is well-maintained. The staff ensures that the rooms are cleaned daily, and the hotel has undergone recent refurbishment to maintain high standards.

The hotel's on-site eatery provides a convenient dining option, and there is also a wide choice of international restaurants close by. The breakfast is plentiful and well presented, although some guests have mentioned that the dining room can be cramped.

The hotel's location is perfect, with easy access to shopping areas and convenient transport options. It is situated within walking distance of prominent tourist spots, making it an ideal choice for exploring the city.

The hotel offers parking and an airport shuttle service for an additional charge. Additionally, there is a shuttle service available for guests' convenience, and the hotel is accessible by elevator for increased convenience.

Several guests recommended booking a room with a view, as some rooms had spectacular city views, while others faced a brick wall.

Some guests mentioned that the sound insulation was poor, and they could hear outside noise, including roadwork at night. Light sleepers may want to consider this when choosing a room.

While many guests praised the cleanliness of the rooms, some mentioned that the cleaning was not thorough, and certain areas needed renovation and updating.

The hotel's location was highlighted as convenient for sightseeing, with various attractions, eateries, and shopping areas within walking distance.

A few guests reported being transferred to a sister hotel, Rosa Zen, due to overbooking. It's advisable to confirm the room assignment upon arrival to ensure a seamless check-in experience.

While some guests found the breakfast options to be satisfactory, others felt that the variety was limited. It may be helpful to set expectations accordingly.

Guests experienced issues with amenities such as air conditioning and refrigerators. It's advisable to promptly communicate any room-related concerns to the staff for resolution.

Several guests praised the helpfulness and friendliness of the staff, while a few others mentioned encountering uncooperative or rude behavior. Engaging with the staff for assistance and recommendations may enhance the overall experience.

The hotel's proximity to prominent tourist spots and the availability of local transport options like the GRAB application were highlighted as beneficial for exploring the area.

Some guests noted issues with smoke smell in the rooms and dining areas. It's advisable to inquire about the hotel's smoking policies, especially for non-smoking guests.