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The hotel itself. It has 30 acres of its own land which has lots of fun activities.
Location was excellent.Resort was clean and tidy at all times and staff were extremely friendly and helpful.
Room proximity of the pool, beach & restaurants The food was not so good as for a 5 star hotel
Everything, that's helpful, isn't it? Everything is perfect, you don't need to change a thing. You have achieved
the view of the sea and the great beach internet was expensive although was very slow and reciption girl was not friendly with us.
Nice hotel, close to little restaurants and shops, really beautiful beach and territory. Very old and dark rooms - really need makeover, we ha в a huge cockroach the first day we arrived! Breakfast is of a really mediocre quality. We have dined in their restaurants too, but food is nothing exceptional (comparing to small restaurants in the village), however is terribly overpriced.
Staff were great, food was also excellent. Beach is perfect Not much
Beautiful hotel and location, staff V.friendly Check in was an issue - we arrived at 1pm and although check in was supposed to be 2pm, we didnt get into our room until 3pm / / also the restaurant was pricey and the service in it was V.poor
Food, beach view, location and excellent bar (CBA). Some parts of the Hotel are in need of refurbishment. The children's play area at the pool requires immediate work; holes in the ground and slides need a paint. Gym equipment is very dated. No wifi in gym and the CD's that were playing were skipping songs. Quite annoying as there is no staff present and was up to the guest to change the CD. Eventually I turned off the stereo as all CD's seem to be skipping.
Everything Food is expensive
I liked the beach and the quiet atmosphere. I liked being in a private chalet Old furniture and expensive price
The ametinities, facilities, staff and environment are all perfect. It is a real gate away to have a memorable holidays. We had a perfect time in the resort.
Excellent service and value for money. NO
relaxation trial to take money without benifit
The location was excellent. Very peaceful and calm place to be. Very nice Honeymoon hideaway for my wife and I.
Calm, Clean, Nice Personel Depending on the hotel's boat to get to and from Cenang Village, also it's close to the airoport, so one hears very often planes
not much: the place is very run down and is certainly not worth being rated as a 5 star hotel, from the 3 restaurants 2 are closed and you are forced to use the buffet in TL-light: all together for us a reasons to leave after one night,... besides: they say at the information that monkey will not come to the houses: think again... there was not much that we did like
Very helpful staff, good service, lots of activities provided for lots of insects - beware of bites! very quiet at night, so if 2-3 nights might be enough if you like a bit of nightlife or choice of restaurant!
Excellent resort - unbelievably attentive staff. Good food and great location.
The pool area was very comfy with lots of umbrellas. The beach was all yours to walk and the water was perfect. Was muddy at low tide but very interesting to see.
Very Courteous staff, Secluded Private Island with Private Beach. Facilities such as Kayaking, Cycling, Golf carts for quick travel were memorable. Fantastic Indian food. Based on your information on web we have booked Superior sea view Rooms. But the rooms were really in very Bad condition. I surprised; how can a Hotel gets a Five Star category with such ridiculous, cheap, dirty budget rooms. The Reservation Manager was very adamant with some prejudice. Somehow he agreed to shift us in same valued Garden view Deluxe room which eased our stay. But we really wasted a full day to settle the things. I will suggest to delete booking for Superior Sea view room from your portal.
Nothing I booked the hotel for 4 nights and had to check out the second day. I wouldnt have checked in if it wasnt midnight in the first place, room smelled bad, mosquitos, lizards, stains on pillows bedsheets. It was really bad, even though i knew i wont get any refund. I still checked out and latter i would say that was my best decision.
Super location , near to the Cenang beach , near to the market , 15 mint drive to the air port ,20 mint drive to the cable car and sky bridge . There is a good wifi around the hotel . The standard room size is good enough for 2 people . Staff is very friendly and helpful . there is all option available outside the hotel like rent a car , rent a bike and all watersports activities available just by the walk. Bathroom need to some maintenance because Is not clean enough and lit bit smelly , mattress and pillow is not comfortable. The furniture is very old and the cup condition is not good enough. The price is quitly high .
Location and facility's near the hotel . Need to be more clean and comfortable .