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The attentive and courteous staff rivals that of a cruise ship. I have stayed at the Embassy Suites in Hot Spings twice in the last four months and each time I was made to feel special by every member of the staff. The Hot Springs Embassy Suites should be a template for the Hilton chain on how to cater to guests. Yes, I had to eventually leave!!!
The hotel was comfortable and clean. The breakfast was tasty for a continental breakfast. Overall a nice place to stay. You could hear people talking through the walls at night
Awesome hotel near Hot Springs National Park! The hotel was extremely clean and well maintained. The staff is super friendly and helpful.
They breakfast was great, the staff was on point. & that spa was much needed.
I liked that it was on the main strip and within walking distance of shopping and restaurants. Ok, Im usually pretty passive about some things, but It was pretty dirty. My one year would walk around the hotel room barefoot and within 5mins, his feet were black on the bottom because it was so dirty. The air conditioning is from like the forties lol (Its just old). The caulking in the shower was coming off. Balcony was dirty and the chairs on the porch were falling apart. I had Clorox wipes and wiped all the surfaces off and they were all dusty it a few things stuck on them. They used extension cords to plug in lights. They don't have cribs. They dont have refrigerators and microwaves in every room. Just old and dingy. Creepy back ally. The staff were less than excited to be there nor were they eager to accomodate you. Not for family with little kids. It was ok in the end. We made it work. But probably wont stay there again. But, I'm not sure if I can complain for $35/night.
Outstanding staff and idyllic location. A little dated, but full of charm and an excellent value.
It was cheap and close to where I needed to be 1. They didn't process my payment correctly. Twice 2. They didn't clean the room. Twice 3. They left trash out when they did clean. 4. The staff didn't know how to use their own cable which did not match their guide, and they knew it didn't match. 5. The patio light didn't work. 6. The hallways smelled like old tobacco. 7. Hot/Cold Water was not reliable.
I liked the location The beds were too small for doubles. The rooms and hotel over all need some updates.
Great location and staff The central heat and air in the rooms was sub par at best
The building was in disrepair. The beds were antiquated and worn out. The hotel had a dingy unpleasant feeling about it. The staff acted as if they were confused and did not know what they were doing. I tried to twice to make a reservation at the spa and both times I stood in the door and was ignored by the receptionist, staff, and what appeared to be part of the manager staff as they were complaining about other employees. We felt unsafe and uncomfortable during our stay and cancelled our second night reservation.
House keeping just left a note that they wouldn't clean our room because of personal items. Kind of hard to stay in a place without personal items.
Location, and proximity to all restaurants and shops. Vintage feel of rooms.
The staff was very friendly and everything was well kept and clean The drive way to the hotel is very hard to find the first time and a little steep. Also, the breakfast was definitely not the greatest.
The room was great and for a great price! It was very comfortable, clean, and had a great view! The downstairs area was great, I loved the fireplace in the lobby and the eating area. The pool was awesome, and the complimentary breakfast was good! I wish the breakfast had bacon! That would have made my day!
Location on lake Hamton was a big plus. Rooms were clean and comfortable
I loved the location of the hotel. It was ready for check in upon our arrival. It had a workout facility. I wasn't able to get a non-smoking room. Requesting a nonsmoking room should be an option when selecting a room kayak.
Friendly and very helpful staff. Nice hotel. Little old. Rooms need to be updated.
Staff was great. Room was ok, but good for the money. Could use an update.
Housekeeping did a good job of room cleaning each day. Relatively quiet. Good view off of balcony. Staff was courteous. Odd smell in hallway on 5th floor
Very very clean and location was really really nice for the price The bed was a bit too stiff for my fiancé and I
Modern comfortable room and.bedding clean Location
I loved this very comfortable hotel. The location was quiet. The rooms were spacious and well-appointed. I enjoyed having a fridge and a microwave available . The beds were comfy and the linens were so soft. Having a walk-in shower is always a treat I had a hard time finding the property since it sits back off the road and shares an sign with a furniture store that is in front of the hotel. I drove up and down the street several times before I found the hotel. I will definitely stay there again and will recommend it to others.
good beds, newly remodeled, clean, modern decor, great value, would be my first choose next time i stay here.
Comfortable bed, ample parking, clean, polite staff Shower didn't drain properly, but they promptly fixed it. A/c was loud.
Friendly, helpful staff, decent location, cleanliness, decent breakfast options. Pool water was very warm, almost like a hot tub.
Trouble free stay. Wish I could have stayed longer.
The staff was very friendly It was very noisy people running up and down the hall
Breakfast Inconvenient parking access to doors. If you park on the opposite side of the main entrance you have to walk to the far ends of the hotel to get inside and then the elevator is adjacent to the entrance lobby. Lots of walking incurred.
Nothing The hotel gave away my room even though I went by early and they assured me that as long as I had a reservation they would save my room. The lobby bathroom smelled ratchet, can't comment on the rooms.
The staff knowledgeable and friendly, housekeeping was awesome, and our pups loved it, we always stay at LaQuinta and this one was awesome... Absolutely nothing
The room was clean, but not too many thrills. It was a basic room, but comfy. We only stayed one night, and it gave us a nice place to land before we headed out for adventures the next day. Our view from the window was of the swimming pool, so nothing fancy. I'm sure the view from the upper floors is much prettier. We had all the basics we needed, but no extras.
The view of the lake was great. The beds were old and uncomfortable. The floor was dirty. Everything just felt cheap.
Good lake view.Nice free breakfast but over at 9:30. Decent workout room. Nice computer room. Rooms were fairly clean. They only have an outdoor pool. From September to May the pool is useless. ( It's not open then.) With their location, they need an indoor pool. Also they are a little high on price for fall,winter,and spring time.
As a pregnant woman who is hot all the time I liked the fact that the rooms air conditioner worked well and that the room had a ceiling fan. I wish they had a better choice for breakfast, but it was free, so you really can't complain that much. But rooms were nice and clean and bed was comfy!
Had a beautiful view overlooking lake Hamilton. Got to see amazing sunrises!!
Clean room, good location, and wonderful staff.
The floors were dirty and sticky. They tracked black everywhere.
Staff was great and friendly The full size beds and parking was bad
Location Rundown, bad parking a block away . No hot water in room not nice big tub in pic but no hot water anyway . Tried to call desk but.they didn't answer calls At checkout I learned the hot water problem was reported days earlier but they rented the room anyway. Ruined a good weekend getaway for us . THANKS. !!!!!!!
The breakfast was good even without biscuits and gravy. The staff was friendly and helpful. The location is convenient - an easy turn in at the light on Central Avenue. I have no idea why hotels in the United States use these heavy bed spreads that combine a blanket with the top sheet. This is a european tradition that is unnecessary with a heated and cooled room. Hampton Inn - save yourself some money and do away with them! Replace them with a medium weight blanket. The furniture in the dining area is too heavy. The large chairs in front of the TV are too big, too heavy, too hard and uncomfortable. Get rid of them! Please! People behind them can't see the TV when sitting down.
The staff were wonderful to work with. The fresh baked cookies and hot breakfast in the morning were a nice touch. They weren't the most comfortable beds I've ever slept in, but good enough.
Staff helpfulness n breakfast n friendless
Very satisfying visit. No complaints about anything.Would definitely stay again.
The rooms are very clean and comfortable. I really enjoyed the little patio table and chairs in front of each room, and the patio area in the garden in the back. The inn keeper/inn owner is a very kind, charming, friendly man, and he made our stay feel very warm and pleasant. When we were exploring the town, I took note of the other Inns and hotels, and was very glad I chose the Alpine Inn. It was a very pleasant stay, and the other inns did not look as appealing. No complaints! It was all good.
Everyone was super nice and the room was clean!
The proprietors were the sweetest people. I felt safe and secure. N/a
Our room was very cozy, perfect for us and our second visit there!
It was my first experience in hot springs and I was blown away by the great service I received! The owner was very kind, and showed us around the very cozy Inn. The atmosphere was romantic and the room was very clean. The place was built long ago but has been refurbished, though it still holds a feeling like vacationing from the past. I would certainly recommend this to anyone looking for a great Inn experience!
Nice and affordable, especially, My son likes Free rental DVD service
My wife and I were looking for a 3 - 3 1/2 star hotel that would allow our 1 1/2 years old golden retriever/lab mix. If you are looking to stay at a nicer hotel with a larger dog in the Hot Springs area, then I would strongly recommend this hotel. The rooms come with a fully stocked kitchenette so that you can fix your own food (and refridgerate it) if you want. The beds are pretty comfortable and the bathrooms are clean. There is even a nice patio out back overlooking the pool. The only drawback to the hotel is that they do not serve any kind of breakfast whatsoever. The only thing you're going to find is pre-packaged stuff at the lobby's convenience store that come with the typically inflated hotel prices. From what I understand, the breakfast situation is a standard thing for Candlewood Suites. You are, however, charged about 10 dollars less per night than a comparable room due to the lack of food. So go to a closely located restaurant and spend your money on breakfast there. That only is unfeasible if you have a large family that you would have to take to breakfast or you don't feel like leaving the hotel for breakfast. Overall, I really like this hotel and would definitely stay here again if I visit Hot Springs in the future.
THE ROOMS COME WITH MIN KITCHENS & WERE CLEAN. THE LOCATION IS ON THE MAIN STREET OF TOWN & JUST OUT OF THE MAIN DOWNTOWN AREA. HAD VIDEO'S TO RENT WITH A BUMPER CARS/GAMES CENTER RIGHT NEXT DOOR FOR THE CHILDREN. WILL CHECK OUT CANDLEWOOD SUITES AGAIN!
This hotel was a great place in a great location. The only knock I give it is that it was noisy. Not people running down the hall noisy, but built in such a way that one could hear people in the hall and above you and beside you... Other than that it was great and I would stay there again.
This hotel was very clean! We had a studio suite and it was plenty big enough for the two of us! We did not use any of the cooking appliances, but they looked new. The bed was very comfortable too. Was close to the racetrack, we walked. Even though there was no breakfast at this hotel, there were several options close by. Overall a fantastic stay!!!
My husband, toddler and I made a quick stop in Hot Springs to eat at McClards while on a road trip. Our hotel stay wasn't great as we expected. We arrived late, during a shift change; I know this because the staff member who eventually checked me in, informed me that he was trying to leave for the night. We had a queen sized bed, but only one nightstand which is always difficult on a couple who both wear glasses. There was only one bath towel in the room as well, so maybe the expect a queen bed to be a single. We knew in advance that the hotel does not provide portable cribs, and there was enough room for the one we brought. All night long, we listened to the freezer, on the full sized refrigerator, make noise - I assume the ice maker given the only ice makers on premises are the ones in room. We were on the first floor and heard everyone walking through the parking lot in the morning, as well as the car alarm that kept going off. We did not hear much noise from inside the hotel, however. While all of my 'complaints' are really just annoyances, I would try another hotel in the future.
This was our second stay at Candlewood. The rooms are very clean, nice decor, bed was comfortable. Friendly staff. Close to everything. Great Stay.
A good clean hotel with friendly customer service.
Hotel, room and bed were great. Staff, however, was rude and condescending. I could hear them talking about other customers in a rather negative light while there were quite a few of us in the lobby. I understand that, in any workplace, you're going to have complaints about the people you deal with. You shouldn't, however, let those people (or other customers) hear about it, though.
We rented the King Suite as we were travelling with our 2 yr old and 19 year old daughter. Our one and ONLY complaint on the hotel was that the air conditioning setup was a unit in the living area and a very pathetic pass thru fan into the bedroom. So with this setup our kids froze and we were too hot. If we opened the door the temp evened out, but we got the suite with the bedroom to have some privacy.
The strengths of the hotel were the excellent service. By that I mean the staff was Very friendly, courteous and always willing to help where possible. The room was also furnished with modern furniture, it was clean and had everything I needed in the kitchen. The internet speeds were also very good. I was getting over 12 Mbps download and over 4 upload. On the flip side, I found the hotel noisy. When someone walked on the floor above us, our room would shake. Also our breaker kept blowing when the microwave was in use ( I am sure this is not normally the case though).
I liked that the facility was so new. The showers drained slow. Surprisingly, I stood ankle deep in a brand new bathroom.
The room/hotel was new and overall very clean. The free breakfast was very nice, far better than the majority of free hotel breakfasts. Found a towel from a previous guest that the cleaning service did not.
Great location and excellent staff. There is a definite attempt to keep the hotel as historic as possible. The price is good for the location. Attempts to update the historic building are limited to cheap, visible, hardware-store updates and legitimately dated, simple furniture. The overall experience seems like they haven't put $4 into the place in a decade.
Location Nice old building Pleasant front desk staff Confederate-themed displays Bars/Restaurant not open during posted times Air conditioner didn't work very well Super old TV
The area was great The room overall was disappointing