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Superb service in a very well designed hotel. The food in the gourmet restaurant was excellent.
Excellent room and dinning.
It had a high class feel to it. The pool and jacuzzi were clean and pretty, and very relaxing. The food is very good, and the location is simply perfect. Easy and free parking on site.
environment, comfort, swimming pool & spa, food, small town, castle, pretty decoration inside outside, welcoming, quite. cosy. may be could be more welcoming to children even if main customers are obviously either romancing couples or older, richer, gourmet and spa loving type...
Beautiful looking hotel set in a prime location in a fantastic medieval villiage with scenic surroundings and exquisite architecture.
Very comfortable and luxurious hotel, spacious room, large bathroom. large bed, nice porch with a view of the vineyards and the castle, relaxing spa
Comfortable (bed, shower, plenty of room); location (very close to centre); parking; helpful staff; free wifi. Nothing
Nothing. Awful experience. I stayed at the hotel, and I think your front desk people are a disgrace. Unfriendly, unhelpful and raging with stereotypical European attitude. I would never recommend your hotel to a friend or family member, and I will never sit foot in your hotel again. I was extremely disappointed with my experience at your hotel. You should be ashamed of the way you treat people.
The staff was very nice and friendly. Especially for the family like us who has a little child, it is very important to have such a nice staff. They offer us a big enough apartment type of room and prepared the baby bed appropriate.
Friendly and helpful staff. Clean spacious rooms. Good breakfast Bit difficult to find in amongst the one-way systems.
Ideal place for our holidays in Alsace : welcome, very helpfull and englischspeaking staff, high quality fittings and confort , wellkept hotel and quiet place close to the historical center of marvellous village of Kaysersberg, itself well located in the middle of the wine road; Very happy of my choice.
location and ability to park easily at the hotel This was no three star hotel. It was extremely basic. I could not use my phone card and they were no help. The breakfast was not very good and the coffee was undrinkable.
Nice place located close to central area of the city
Everyone at this hotel was friendly & helpful.
Very cosy hotel. Exellent enviroment. Nice view and very comfortable terrace.
Room was clean and comfortable, staff was helpful, great location for walking into town or taking one of the hiking trails.
location is perfect, parking very convenient, staff very friendly, surroundings and decor very pretty room very basic, breakfast very basic, both more expensive than they should be
All the services that you provided were good and the rooms were large and clean. The bar area was rather small and there was not spare tables at times.
Although on the edge of the small town it nestles up to the acres of vineyards. Easy stroll into typical picturesque old town. Stylish but comfortable bedroom. Shower room compact but efficient and lots of shelving. Separate little 'lobby' for wardrobe and storage of luggage. Good parking. Breakfast expensive but a lot of choice e.g. variety of cereals, conserves, teas, breads etc
Location and the restaurant next door
Location very good. Swimming pool a good plus. Friendly staff. Good breakfast buffet. N/A
Helpful staff, clean rooms, location Object to paying for gym. Size of comfort room was too small compared with the one we stayed at previously- Room 218 v 206 to 209
location! breakfast was too expensive
Free internet access. Free Parking. Walking distance to town. Room does not have view. Toilet is so small that if you are tall, you will hit the wall. The front desk is friendly but they refuse to help to change for a room with view of the vineyard.
It is not often that you get such friendly people working at an hotel in France! So this is worth mentionning it. Everything was nice although the hotel is looking a bit old but nevertheless perfect.
Convenient location. Quiet. Free parking. Pleasant staff. Binders are available with information on restaurants, places to see, things to do, etc. and useful. The evening reception staff has always been friendly and helpful in making dinner reservations and answering questions. This is the third time visiting Best Western Hotel Le Schoenenboug. Limited breakfast items and rather expensive for what is offered. Prefer to have the breakfast price included in the room price vs. a separate charge.
everything about the hotel was o.k. but not more. the receptionpst in the morning was very helpful and kind. the rooms were not convinient for people over 180cm but this is an old house so....
Hotel is uniquely situated within the old city walls and right next to major pedestrian walking streets. Parking is right next door.
Spacious, calm room with view over the garden/parking lot. Friendly staff, uncomplicated and diligent service. Great location in the middle of the village. A bit difficult to access by car (pedestrian area). The bathroom needed some repairing.
Central location! The circular stairs were difficult to use; especially with luggage. Hotel staff did not offer to help with carrying luggage up the stairs. Room had very dark wood, very poor lighting and was depressing. We canceled our second night. Bathroom desperately needed remodeling.Hotel photos do not represent the actual rooms!! There was nothing to like about this hotel!
The very central location, the good parking, the ancient romantic style, the helpful staff and the generous breakfast. Due to steep stone stairs in the old house the hotel is not convenient for handicapped people and small children. Help with suitcases should facilitate this problem.
Wonderful place for staying during the trip on Alsace. Very friendly and attentive staff, nice and clean room. Without any doubts there is hotel with character and kind atmosphere insind.
Friendly staff and good central location
The room was very nice, the location of the hotel is perfect and the guy at the front desk was also very nice. Breakfast was quiet poor.
Fantastic service, top location and private parking!
The hotel is conveniently located in the heart of the city. All the shops and restaurants are walking distance. The staff speaks English and was very helpful and even stayed up late as we arrived after midnight.
They gave us a great room with a private entrance. It was like our own little apartment. THe owners were really nice and helpful.
The location was very convenient. No kugelhopf in the morning.
An very good hotelin every way, location, near restaurants and in the centre. I would highly recommend this hotel for the price and the catergory
Friendly staff, reasonable price, calm
Very centrally located with spacious clean rooms. Free easy wi-fi access. It was impossible to move across the bedroom without the floorboards squeaking very noisily at every step. Our bedroom windows opened on to the central square. With windows open the bells chimed every 15 minutes throughout the night!
The kindness of the staff, the order and clearness of the hotel and its central position in Ribeauvillé.
Riberville is one of the prettiest villages along with many others in the Alsace region-and theHotel de la Tour is in the most perfect location.It is a family run hotel with the owner speaking very good English.We didn't have the breakfasts as there was a superb pattisserie just round the corner where we were able to sit outside- so can't say whether it was good or bad value. We upgraded our room as the one offered was quite dark and small and were fortunate to be able to. Had we been wanting to change the first Sunday in September ( two days after we left) that wouldn't have been possible as there was a fete on in the town and they were expecting 20,000 visitors! There was a small gym with jacuzzi-which my sister and partner used and enjoyed.All in all would thoroughly recommend.
Our crib was set up in our room before our arrival. The front desk was extremely kind and helpful in referring us to a yummy restaurant (The Black Horse) for dinner.
The hotel is in a very quiet neighbourhood. The parking is enclosed and adequate. Beautiful surroundings. There is no restaurant at the hotel for evening meals. The only other facility in the town was closed the night we went there. It is quite a walk to the next town.
The hotel is a true jewel. The renovation of the old buildings is done with such taste and style. The staff is so friendly and helpful. Free and well protected parking place.
Lovely property in delightful village. Helpful staff provided map for excellent 14km circular walk. Dinner only avaialble at the other hotel in the village (excellent food, but closed Tuesdays) or at nearby Kaysersburg
Atmosphere , freindliness fellow guests , extremely courteous and friendly , helpful staff , very good location None at all Plenty of local restaurants about 1 mile away make up for this hotel not doing meals apart from an excellent buffet breakfast
Well maintained and refurbished historical site. Double bed too narrow.
High quality breakfast. Friendly staff. Gorgeos proprty and surroundings. N/A
Our stay at your hotel was extremely pleasant - our room was lovely, the breakfasts were just great and we found the location to be perfectly situated for the area we were visiting.
Excellent location. Staff is not very attentive but they are efficient.
the quitness at the evening and at the night, the authenticity of the village of Kientzheim. Good location in the middle of te wine routes
The hotel chaufre services to excellent restaurants near by in the evening
The best in the hotel are the bed stuff. It miss a restaurant.
Transport to and from local restaurants.
staff, locations, room size, decoration and cleanness. A real good hotel in a country where hotels are below standards
Rooms were very comfortable, quiet with great views. While large suites were pricey, the size and amenities in the end made the stay good value. Highly recommended, we will visit again.
Very pretty setting and cleverly laid out lodging arrangements. Taking breakfast on the shaded in terrace with a stunning view was particularly enjoyable. Garden and pool also very nice. Rooms/studios roomy and comfortable. Staff very freindly and service minded Two separate beds pushed together does not constitute a large double bed as advertised!! In addition, the mattresses in our room were extremely soft - possibly due to wear. Whilst the general standard of cleanliness was high, the chair in our bedroom was very badly stained and really shold not have been left in the room in that condition.
Great location. Staff were friendly, welcoming, and helpful. There was a "sewage" type smell in the room. Staff tried to perfume it away. It would clear with opening of the windows, but would return.
Nice view on the vineyards and ideally located for visiting the small villages of wine routes.
This hotel has a central location in the heart of the Alsace region close to all the major villages located on the famous Route des Vins d'Alsace. It is located on a hill in the middle of the vineyards with a beautiful view on the surrounding villages and mountains. Large rooms are very nice and employees are very friendly. I am afraid that I do have the same negative comment as many other reviewers about the beds: the mattresses are very thin and the feather bed cover (couette) is too small, thus not covering the whole bed and body while you sleep.
Peace, quiet and delightful loc.ation; excellent facilities
A hotel and town with a difference! Stepping back in time but retaining modern comforts makes a most refreshing stay.
Good location. Uncomfortable bed.
The location and the charm and decor of the hotel. It was like a scenes fro a Hansel and Gretel story. We liked it so much we stayed a second night. The reception staff were a little slow to attend and one chap (the bar man from downstairs) was particularly awkward when we mentioned that the light fitting from the shower was left sitting on the toilet.
Proximity and good ambience
The authentic nature of the hotel which is situated in a beautiful medival village.
Very nice location, beautiful city, beautiful old building. The personell was not very friendly. Not a real familyhotel.
The charm of the medieval hotel, the way modern conveniences were retro-fitted into the original very old building. Very colorful and friendly. The extra charge for the breakfast was too much, though the breakfast was nicely done.
Location excellent, room was spacious and comfortable.
not a complaint but tea making facilities would have improved things
Lovely position in the centre of the beautiful town, full of character, breakfast outside in courtyard Room was very hot (no fans or air conditioning) and bedroom furniture a bit 'tired' - needs updating
The view on the Alsatian valley is really remarkable The hotel is over 1 km of hard slope out of the town. It's not a downward, it's a pleasent walk between the vineyards, but without car could be a problem
the service was great and the staff was very helpful. Also if you eat in the dinner is of excellent value and quality.
It was in a great setting right in the middle of vineyards. The room was very good unfortunately not able to take advantage of the terrace as it was so hot when we were there. The air conditioning worked fine in the bedroom but the bathroom and toilet were very hot. Great food in their restaurant with beautiful views over the countryside.
Serene and beautiful setting. Staff is excellent; they provide specialized attention to your desired travel wants and needs.
Very friendly staff. Well furnished and comfortable rooms. Views of vineyards and valley from terrasse. Nice pool and spa/sauna. Excellent restaurant at reasonable prices. Very relaxing place to stay. Nothing. You do need a car or be reasonably fit since the hotel is located high up in the vinyards.
The views were stunning...the staff very hospitable
Great location. Easy to find. Good parking. Helpful and friendly staff. Our rooom had a lovely view of Zellenberg and the surrounding vineyards Good selection of wines from local growers. Good menu choice. Starters and main course were well presented and tasty. The desserts we had appeared to be frozen. A fresh range of desserts would compliment a good menu.
Very nice view!
Surroundings were beautiful, right in the middle of Alsace vineyards. Food was excellent and the service and very good. The rooms need serious updating. Having said that they were very clean. The remodelling has started, the lobby and dining room are really nice; quite boutiquey.
Comfortable hotel. Excellent restaurant.
Service minded and attentive personale. Minor misunderstanding regarding the meaning og a quadrouble room. It turned out to be a family room and not for 4 persons and separate beds. Incident was managed superbely by the host.
The location was very convenient and easy to find.
the landscape, quiet lugar, wineyard restaurent closed on Sunday and Monday
Typically French hotel... Clean and reasonably well appointed. 1960S decor. Great views within lovely village. Typically French hotel... Got a lecture from the receptionist because we were late arriving, and another lecture on the same topic when we left! The restaurant was "complet" at 9 with only half the tables occupied
The location suited our needs for a relaxed stay and at the same time close to castles of historic interes and pictoresk villages within bicycle reach.
Very nice and comfortable room in the newly opened annex. Hotel well placed in a quiet village with easy (car) access to nearby villages and wineyards.
A very nice place to stay en route. rooms were very clean and well presented. restaurant was very good. only issue was lack of staff available on leaving although this was a minor issue
on the internetpage it says 24 hrs reception, but apparently they would like to close around 23 h. I checked in at 23:15 h, the room had a temperature of approximate 13°C and the radiator didn't work. the radiator just started working at 7 in the morning, means they automatically cut the power off during the night. even more they don't foresee a room temperature above 15°C, that's extremely poor!!
The hotel was located in the heart of Ribeuaville and yet it was very quiet. Although not fancy, it was very clean and priced very well for it's location. The bed was confortable as well. no.
Athmosphere, food and environment.
Pleasant hotel in centre of pirotesque village, acceptable price.
The Hotel is situated in one of Alsace's most beautiful villages. The hotel staff are wonderful and made our stay there to a beautiful memory.
The location was charming, inside and out. A lovely stopover and a perfect one-night place during a long car journey. Parking was not easy, but we found a spot--just had to walk a little.
Charming hotel with dedicated staff. Food was excellent (dinner and breakfast) and the location was amazing. Worth the stay. Parking is restricted and very limited.
Good location close to the town of Riquewihr. New flatscreen TV with USB input. Rooms and bedding were fairly dated with uncomfortable linen The bathroom had its issues, including no shower curtain and an unmounted shower head. There were also flies in the room.
Nice hotel, friendly staff, nice location just outside Riquewihr, free wifi (but password required)
The staff was very gracious and always available to answer questions. The hotel itself was nice and, of course, Riquewihr is a great place to visit! The hotel was about 1/2 mile from the town center, so a trickier walk with small children, but totally doable for leisurely shopping (and you walk past wine rooms!). We enjoyed the pool at the end of the day and did not partake in breakfast. We had a loft room which was comfortable and air conditioned (wonderful in August!), but the carpet needed to be cleaned. It had a strong smell. This was the only downside.
very nice breafast
Nice and clean hotel, the room was quiet.
Well placed near the town with plenty of parking. Large room, bath small and would go for the 'walk in' shower next time. 10 minute walk into town for dinner.
Very decent clean rooms, close walking distance to the old town.
Friendly staff and nice swimming pool. Close to city center with walking distance. When we arrived at the hotel before check-in time (around 1:00pm), no staff were in the reception. The hotel location on the map of Booking.com website was wrong and I was confused a little.
Good position in easy walking distance of the town. Breakfast OK but not included in room price. Pool OK if a little small.
We came with our four children, we like the way how your hotel make us feel at home even with four lively kids