Monterey Hotels

Clean, good size rooms, friendly staff overall good, a bit dated room

breakfast room was very small staff worked hard to keep full though coffee was luke warm Tv was small and pretty old

Great location, just a short drive to canary row. Very relaxing

Location Comfortable bed Good bathroom

No air conditioning (and it was necessary) Was sold a "city view" but received a view of the building Was given a room with windows that didn't open (they allowed us to change) Ridiculous parking charge Charge for wireless internet

This hotel is in keeping with Best Westerns standard for clean, well kept facilities with accommodating staff.

The only complaint I have is we could hear the conversations in the adjoining room as if there was no door.

The golf club looked great and the room was great.

The restaurants were very Denny's, but not in cost

Loved it all, the staff, the amenities, the room was clean and modern. We will definitely stay again!

The helpful staff. Kind and courteous assistance given and requests for room changes made with little fuss.

No tea at morning coffee bar.

The oceanfront setting is the draw, with the sandy beach right outside ocean-facing rooms and glimpses of whales and dolphins in Monterey Bay. Though the elevator can be noisy, the front desk was amenable to changing our room for a more peaceful experience. It will be interesting to see how this hotel evolves now that it is no longer part of the Best Western chain: will it become a true resort, with spa amenities that attract upper-crust customers, or will it continue to be a somewhat old-fashioned, motel-like inn that serves a broad clientele, including families and budget travelers?

Location!!! Activities! Beautiful grounds.

Nothing.

Nice staff and very clean.

Our room heater was broken but they gave us a portable heater.

Location area is nice, room is clean, free breakfast.

The Beds are too soft, no support at all!

I really liked the afternoon wine tasting - not necessarily for the wine but for the snacks for the kids which made dinner less stressful. Convenient walk to aquarium.

Geat ocean view , nice evening music , the staff was helpful , we love the restaurant , we love the valet parking . and the price of the room includes it

The price of the ocean view rooms is very expensive , and it doesn't include the breakfast

Beautiful hotel, great location. Comfortable beds.

Rooms need maintenance. Lock didn't work and needed to be replaced. Phone wasn't working properly.

My room was updated with a very nice bathroom and modern tiled floors and shower. Very clean, great fireplace and comfortable feel.

Everything exceeded our expectations

Need a sign for room 200. Woke up manager at 1:30 am trying to find our room.

I loved the size and layout of the room. When we entered out room to our left was an partial room with a beautiful tv and couch (the mini-fridge and microwave lived hidden under the nice tv stand) and a coffee/tea maker. The the bathroom, which had a neat light feature in the mirror and a full shower/tub. Lastly was the bedroom area with a very cozy bed (best hotel pillows I have had) and another tv and gas fire place! It was very nice. It felt clean and nice overall. The staff were friendly and helpful. The noise level was not too bad either. I would stay here again. --

I wish there was a coffee table in the first area of the hotel room so that if we are eating in the hotel room we do not have to use the small side tables on the couch. I understand why there is no table and chairs and that is perfectly fine, but a coffee table would be nice. There was small minor room condition issues: little areas of wallpaper pealing off, stains on the carpet (I think from previous quests entering in through the sliding glass door after staying in the pool, it looked like chlorine spots right in front of the sliding glass door. Maybe they could just put a runner over them. There breakfast was great and fun (make your own wafflers) but lacked in protein, it was mostly carbs only. Next time I would bring eggs or something I could make in the hotel room with the mini-fridge/microwave- not my fave but saves money, plus I hate eating out all day long. The breakfast room attendant was very friendly and very quick to replace things.

The fireplaces were really nice to have in January The staff was very helpful especially Tamara Convenient location to explore the whole Monterey area Clean motel. This the 4th time we stayed there. I am a regular exercise and really liked the free use of a very nice workout club close by in Pacific Grove. Had a nice visit and vacation

This is a great place. The rooms are well appointed and ours was convenient facing the pool. The condition of the room was great and overall the facilities were well kept up and in accordance with the upscale feeling of the place. The pool was great, clean and comfortable. The location of the facility is central to Monteray and pleasantly away from the tourist trappings of the wharf and Cannery Row. A very convenient bike trail connects Monteray and Pacific Grove and is the best way to see the sites. We definitely recommend this lodging and will look for it upon each visit.

The rooms propagate sound more than desirable. This may be due to ours being able to be shared with one next door. Otherwise no complaints!

Waitress at our restaurant in the morning for breakfast was extremely informative really understood her food and what was in them and very understanding of dietary conditions.

There seemed to be some confusion about the third-party payment, and how long our stay was scheduled for.

I really like the pool and the location of the Hilton Garden Inn Monterey, it’s was very easy to locate. The staff was very good, I actually asked for a late checkout time and a few other things and they were very willing to accommodate me. The room was clean and had almost everything I needed..

What I dislike: This really is not about dislike it’s more about the comparison of value based on price. Hilton Garden Inn Monterey (“HGIM”), is expensive and maybe too expensive for what you really get. I travel a lot for work and with my family. And basically I would compare the HGIM with high-end Hotels in the Napa Valley and Santa Barbara. One: I would say if you pay upwards over 250 a night, a water bottle (just one) in your room would be really nice, the breakfast buffet was really good but again if you’re paying $$$ it would be nice if it was included and it would probably create more buzz for the property. The bar was fine but seriously it’s just a bar. The other thing is and this is not exclusive to the HGIM, a lot of hotels have this issue the doors for each room when they close are so loud that if you’re trying to take a nap or just concentrate on work it’s very difficult. I found myself hanging out in the lobby to do work. The room itself was not bad two queen beds they were very comfortable, the mini-fridge was loud, the TV was fine, the bathroom, was poorly designed the door scarcely had a enough room to open without hitting the toilet the detail work in the bathroom was not done well and the wardrobe it’s a wardrobe. I know I’m being critical in this statement but it’s because I hold the Hilton brand at a high value, because it asks for a high value for the dollars you pay.

The lady at the front desk when I checked in was very pleasant.

Too much money for the room, which was not all that. I've stayed at other hotels where i don't pay that much money and i get a free breakfast, nicer room. DOn't think i will stay there again when visiting Monterey.

Clean, comfortable rooms, great prices.

Leak in the shower caused water to flow into the rest of the bathroom after a few minutes.