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Cross Keys Hotel
Top City Hotel

The Cross Keys Hotel, 36-37 The Square, Kelso, TD5 7HL, United Kingdom
+44 157 322 3303

$77+

Sat 12/10 Check in
Sun 12/11 Check out

Overall guest ratings

8.2/10 Excellent
Based on 321 reviews

Review highlights

  • 9.5
  • 8.6
  • 8.4
  • 5.3

Good to know

  • Professional service
  • Friendly service

Nearby

    Show all

    About

    The Cross Keys Hotel is superbly situated in the heart of Kelso s picturesque French-style cobbled square. The present hotel was built in 1769, but in other forms a Cross Keys hotel has occupied this site since the earliest days of Scottish coaching inns. The Cross Keys today provides a warm and friendly welcome to its guests and excellent service from attentive, friendly staff. The hotel is an ideal centre for business or pleasure - situated in a peaceful corner of Scotland, yet still within easy reach of Edinburgh and Newcastle. Ideal for groups of cyclists, walkers, fishing and shooting parties, accommodating bikes securely on site if required. A central venue for meetings, conferences, weddings, family gatherings, lunches and dinner celebrations and all family occasions. The Cross Keys is a family run hotel who provide that personal touch that makes all the difference to their guests. We take pride in welcoming and looking after our guests and pride ourselves on our long serving staff members who cater for your every need.

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    Amenities

    • Free Wi-Fi
    • Car rental
    • Internet
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Sauna
    • Fitness center
    • Free parking
    • Storage available
    • Facilities for Disabled Guests
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    Reviews

    Guest reviews

    Overall Rating

    8.2 Excellent
    Based on 321 reviews
    • 9.5 "Terrific location."
    • 8.6 "Food is delicious."
    • 8.4 "Great service."
    • 7.8 "Internet works."
    • 7.7 "Good breakfast."
    • 5.3 "Average cleanliness."
    • 3.3 "Vibe wasn't good."
    • 3.1 "Awful rooms."
    View all review categories

    Overall Rating

    8.4 Excellent
    Based on 240 reviews
    • 9.6 "Terrific location."
      8.3 "Great parking, according to 83%."
    • 8.6 "Food is delicious."
    • 8.2 "Great service."
      9.4 "94% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
    • 7.4 "Good breakfast."
    • 6.6 "Average value."
    • 4.9 "Not very clean."
      3.8 "62% said rooms were dirty."
      0.0 "100% said the bathroom was dirty."
    • 4.8 "Not very comfortable."
    • 3.6 "Vibe wasn't good."
      0.8 "92% criticized the unstylish hotel."
      4.6 "54% didn't like the unstylish hotel."
    • 3.1 "Awful rooms."
      0.2 "98% complained about the bathroom."
      0.4 "96% had problems with the shower."
      3.8 "62% said rooms were dirty."
      0.6 "For 94%, the rooms looked old."
      0.0 "100% said the bathroom was dirty."
      0.0 "100% thought they were poorly maintained."
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    Overall Rating

    8.1 Excellent
    Based on 41 reviews
    • 9.4 "Terrific location."
    • 8.3 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.0 "Breakfast is good."
    • 4.9 "Not very comfortable."
    • 3.0 "Awful rooms."
      0.2 "98% complained about the bathroom."
      0.0 "100% thought they were poorly maintained."

    Overall Rating

    8.3 Excellent
    Based on 38 reviews
    • 9.4 "Terrific location."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 8.5 "Food is delicious."
    • 4.7 "Not very comfortable."
    • 3.1 "Horrible vibe."
      0.8 "92% criticized the unstylish hotel."
    • 3.0 "Awful rooms."
      0.2 "98% complained about the bathroom."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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