Overview

Cross Keys Hotel

The Cross Keys Hotel, 36-37 The Square, Kelso, TD5 7HL, United Kingdom
+44 157 322 3303

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+44 157 322 3303

Overall guest ratings

8.2/10 Excellent
Based on 347 reviews

Review highlights

  • 9.5
  • 8.7
  • 4.0
  • 3.4

Good to know

  • Friendly service
  • Professional service

Nearby

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    About

    Enjoy your visit to Kelso with a stay at Cross Keys Hotel. You can relax with a drink at one of the 2 bars/lounges, and the 2 restaurants are nice spots to grab a bite to eat. Rooms offer flat-screen TVs, free WiFi, and free wired Internet.

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    Amenities

    • Free Wi-Fi
    • Car rental
    • Internet
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Sauna
    • Fitness center
    • Free parking
    • Storage available
    • Facilities for Disabled Guests
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    Reviews

    Guest reviews

    Overall Rating

    8.2 Excellent
    Based on 347 reviews
    • 9.5 "Terrific location."
      8.3 "Great parking, according to 83%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% thought parking was inexpensive."
    • 8.7 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      9.3 "93% thought the service was very professional."
    • 7.8 "Good breakfast."
    • 7.1 "Internet works."
    • 4.0 "Bar is not good."
    • 3.4 "Rooms are not good."
      0.2 "98% complained about the bathroom."
      4.8 "52% said rooms were dirty."
      0.4 "96% had problems with the shower."
      0.5 "For 95%, the rooms looked old."
      0.0 "100% thought they were poorly maintained."
      1.1 "89% found problems with the furniture."
      0.0 "100% said the bathroom was dirty."
      0.0 "100% criticized the small bathroom."
    • 3.3 "Vibe wasn't good."
      0.9 "91% criticized the unstylish hotel."
      2.7 "73% didn't like the unstylish hotel."
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    Overall Rating

    8.2 Excellent
    Based on 253 reviews
    • 9.6 "Terrific location."
      8.3 "Great parking, according to 83%."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
    • 7.6 "Good breakfast."
    • 3.5 "Rooms are not good."
      0.3 "97% complained about the bathroom."
      4.3 "57% said rooms were dirty."
      0.5 "95% had problems with the shower."
      0.6 "For 94%, the rooms looked old."
      0.0 "100% said the bathroom was dirty."
      0.0 "100% thought they were poorly maintained."
    • 3.4 "Vibe wasn't good."
      0.9 "91% criticized the unstylish hotel."
      3.1 "69% didn't like the unstylish hotel."

    Overall Rating

    8.1 Excellent
    Based on 38 reviews
    • 9.4 "Terrific location."
    • 8.6 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 8.1 "Breakfast is good."
    • 5.7 "Average comfort."
    • 3.4 "Rooms are not good."
      0.2 "98% complained about the bathroom."
      0.0 "100% thought they were poorly maintained."

    Overall Rating

    8.5 Excellent
    Based on 55 reviews
    • 9.3 "Terrific location."
    • 8.9 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 7.9 "Tasty food."
    • 7.9 "Good breakfast."
    • 3.6 "Rooms are not good."
      0.2 "98% complained about the bathroom."
    • 3.3 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    "Professional service"
    data provided by TrustYou

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