Overview

Cross Keys Hotel

The Cross Keys Hotel, 36-37 The Square, Kelso, TD5 7HL, United Kingdom
+44 157 322 3303

$150+

Overall guest ratings

8.1/10 Excellent
Based on 383 reviews

Review highlights

  • 9.5
  • 9.0
  • 4.8
  • 4.4

Good to know

  • Friendly service
  • Professional service

Nearby

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    About

    Enjoy your visit to Kelso with a stay at Cross Keys Hotel. You can relax with a drink at one of the 2 bars/lounges, and the 2 restaurants are nice spots to grab a bite to eat. Rooms offer flat-screen TVs, free WiFi, and free wired Internet.

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    Amenities

    • Free Wi-Fi
    • Car rental
    • Internet
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Sauna
    • Fitness center
    • Free parking
    • Storage available
    • Facilities for Disabled Guests
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    Reviews

    Guest reviews

    Overall Rating

    8.1 Excellent
    Based on 383 reviews
    • 9.5 "Terrific location."
      8.7 "Great parking, according to 87%."
      10.0 "100% liked the proximity to sightseeing."
    • 9.0 "World class service."
      9.4 "94% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
      7.5 "75% said the reception staff was great."
    • 7.6 "Good breakfast."
    • 5.9 "Average value."
    • 4.8 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
    • 4.4 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
    • 4.3 "Not very comfortable."
      3.8 "62% said rooms were small."
      0.0 "100% criticized the small bathroom."
      1.1 "89% thought it was too noisy."
    • 3.8 "Rooms are not good."
      0.5 "95% complained about the bathroom."
      3.8 "62% said rooms were small."
      0.5 "95% had problems with the shower."
      1.0 "90% thought they were poorly maintained."
      2.1 "For 79%, the rooms looked old."
      0.0 "100% criticized the small bathroom."
      1.5 "85% found problems with the furniture."
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    Overall Rating

    8.2 Excellent
    Based on 287 reviews
    • 9.6 "Terrific location."
      8.6 "Great parking, according to 86%."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      9.3 "93% thought the service was very professional."
    • 7.6 "Good breakfast."
    • 6.0 "Average value."
    • 4.8 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
    • 4.6 "Not very comfortable."
      4.1 "59% said rooms were small."
      0.0 "100% criticized the small bathroom."
    • 3.9 "Rooms are not good."
      4.1 "59% said rooms were small."
      0.6 "94% complained about the bathroom."
      0.7 "93% had problems with the shower."
      2.0 "For 80%, the rooms looked old."
      0.9 "91% thought they were poorly maintained."
      0.0 "100% criticized the small bathroom."
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    Overall Rating

    8.0 Good
    Based on 49 reviews
    • 9.3 "Terrific location."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 4.8 "Vibe wasn't good."
    • 4.5 "Not very comfortable."
    • 3.9 "Rooms are not good."
      0.5 "95% complained about the bathroom."

    Overall Rating

    8.6 Excellent
    Based on 45 reviews
    • 9.4 "Terrific location."
    • 9.1 "World class service."
      9.4 "94% found the staff to be very friendly."
    • 8.6 "Food is delicious."
    • 6.2 "Average amenities."
      6.1 "61% thought the building was acceptable."
    • 4.6 "Vibe wasn't good."
    • 4.4 "Not very comfortable."
    • 3.9 "Rooms are not good."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    "Professional service"
    data provided by TrustYou
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