Sommer Residence Hotel&Spa

We liked packing away and leaving!

Pretty much everything was terrible. Bathroom facilities were poor, huge tub in the bedroom instead of the bathroom(?!), bed was uncomfortable, there was an unpleasant smell in the room (we think coming from the carpet which probably has never been cleaned). When we arrived we had to go to the reception to ask for remotes for both the tv and aircon as the phone was not working. At reception we were told phones don’t work in that part of the building! There aircon remote wasn’t there so we had to climb on the bed to operate it. Tv was pixelating and didn’t work. The room was not cleaned at the end of the 1st day, even though someone went in there to “make” the bed - it must’ve been a 5 year old child - the sheets were all crinkled and just hanging off the bed. Appalling. The baby cot bed had no sheet, so I had to put a blanket for my 1 year old to sleep on. The towels were small and poor quality, definitely not a 4 star! We were told the restaurant was open until 22:00, but upon return to the hotel at 20:00 it was already closed. At breakfast time we found rotten fruit in a bowl, the rest of the food was average. The parking is basically on a gravel so when it rains you better have wellies ready. Oh, and despite there being a ground and 1st floor, there is no lift so you have to drag your suitcase upstairs. We will never come back there or recommend it to anyone. Stay away!!!!