Pros: Latam fixed my tickets to China going out from Ecuador as THEY caused a major delay
Cons: Their fixing messed up my entire return flight schedule and caused MANY problems/stress and had to buy a new ticket to get out of China
Sep 19, 2016
Pros: Nothing-they lied to me when they told me that I could fly with my kitten in the cabin. I followed all the steps they told me to, but when boarding, they told me he would have to fly in cargo.
Cons: The crew would not listen to me, they did not care-all they did was cut me off when I tried to talk.
Aug 28, 2016
Cuenca Airport closed
Pros: They were prompt in rescheduling my flight from a different city. The staff were friendly the flight was on time.
Cons: The airport closure in Cuenca was out of my control and my flight was changed to leave from Guayaquil. I had to pay for a shuttle from Cuenca to Guayaquil. A free shuttle should have been provided by the airline, or some sort of refund as Guayaquil-Quito flights tend to be cheaper.
Aug 23, 2016
Cons: They lost our bags and still no trace. Terrible customer service.
Aug 19, 2016
Cons: The fact they knew that the the airport was closing prior to our departure flight and they didn't do anything to ensure, we were all taken care of. I had to go an make arrangements to change flights to get back to where we started from. All they told me was, at least e are charging you for changing the flights!!! Horrible service!!! Note to self - customers are first, especially if they are not from your country! Idiots!
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