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When arriving at PHL we had to wait almost an hour for the check-in desk to open, and when opened, it was slow due to the printers not printing the baggage tags. The staff was very nice and apologetic and did the best they could. We were told the check-in was not open until 2:30, but that information was not provided on any of the correspondence or boarding passes. This could be helpful for travelers. Due to a tight schedule we were boarded quickly, but the plane had not been cleaned well, leaving trash and crumbs from the previous flight. The staff was always professional and courteous, but appeared to be under stress. Overall the trip was as well as can be expected, but I do strongly suggest that check-in times be specified on confirmations and boarding passes to lessen frustration. I will fly Alaska Airlines again.

Wifi should be free. Also, the seats were super uncomfortable. I know it's an airline, but dang.

I don't think there was anything you could have donn. The flight itself was good. But the flight was full of families with crying babies and very rude people in First Class. It made the flight very long. But that's nothing the crew could have done anything about. it was the passengers on the flight that made it a challenge.

After waiting 2 hours to get through security I was turned back at the gate due to a computer glitch with my boarding pass, told I had to return to the ticket counter despite the fact that I had already received my seat assignment and then forced to spend another 8 hours at the airport before I could get home🥺

No coffee or tea available on second beverage service on BOTH FLIGHTS. Announced as "coffee heater broken". (on both flights?!) Very limited food for purchase on board.

Food for a five hour flight had to be ordered ahead-not ideal for customer especially the choices on menu! I appreciated the seating for handicapped individuals!

I couldn’t check in online or in a kiosk. It kept asking me for a passport even though I was flying to Puerto Rico, where a passport isn’t needed if flying from the US. Also, there was no entertainment on the flight and the plane itself was somewhat old fashioned. The crew was very nice, though.

Flight from Portland to Spokane was delayed 1 hour. Which is nonsense... Overall ok. I only had carry on bags.

Entertainment has to be better for this long flight

No screens and extremely uncomfortable seats. Very hard, hurt my back and it was a 6 hour red-eye flight

There was no onboard entertainment for a flight that was more than 5 hours

The delay of 3 hours was horrible. An 8 mph tail wind delayed our flight 3 hours. If the ability of the plane is so close to the min performance of the plane either choose different equipment or don’t book the land so full.

The flight was delayed for three hours without explanation (until we were on the plane) and I missed my international connection causing considerable disruption and expense.