Recent Reviews
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- Negative
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10.0
That I was offered the three-open seat spot for a much needed sleep. The only problem I had was checking in online - it was impossible.
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10.0
The staff was very friendly and looked like they enjoyed the job. Altough the flight was very pleasant, I was a little annoyed that I didn't get the message that the flight was delayed until I got to the airport! I like to be at the airport Atleast an hour before boarding. The flight was very early as is and so waking up at like 3:45 am and leave the house by 4:15 am was pretty rough. I could have used that extra hour of sleep!!!!
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2.0
Got to the airport at 2pm for a 345 flight and was delayed 3 times then cancelled. The line for jet blue assistance was about 1-2 hrs long. Was re booked for a flight to lax ( which was not my destination) then have to get an uber down to San Diego. Customer service was terrible and the lines were unbearable. Was my first time flying jet blue. Not sure if I would fly with them again.
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8.0
JB is my favorite airline but it bugs me that 9 out of 10 times that I fly with them the headset jack does not work. Therefore it does not matter how good or bad the flight entertainment is I just cant use it.
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10.0
Staff was excellent. The seating has the most leg room of ANY flight I have ever taken (Economy) Entertainment equipment was excellent . FREE WIFi (Fly-Fi) When the Pilot made an announcement, you could hear it very well. Nothing !
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2.0
Nothing I spent over 9 hours in the airport only to have my flight cancelled. I was able to get a flight for the next day which that one too ended up canceled. I ultimately ended up missing two days of work because of jetBlue, never again!
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9.0
Crew was very friendly. Picking up my five yearly grandson, TV really help out. It kept his attention for the short flight
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2.0
Horrible customer service , on the way going to Vegas from Long Beach they said I have arrived 38 minutes before boarding time so didn't accept my luggage on the way going back home from Vegas my flight was scheduled at 7:41 pm we arrive at airport an hour after we checked at 6:14pm they send an email mail to inform us there is delay so flight departure at 9:10 pm then 20 min later they send another email and changed the departure time to 11:01 pm then at 8:05 pm they changed the flight time to 11:39 pm would never choose #jetblue #airways #airline - 6-25-18 flight number 179
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5.6
Was able to get a window seat and had eye masks and ear plugs for red eye flight They charged extra for blankets and pillows on a red eye flight . Was very cold during the flight and could not sleep. My ear plugs were defective and the movies were slim pickings from the new releases.
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8.4
I communicated to your crew that since you were 2 hrs late, and I had a 2 hour connection time in BOS for my PEK flight, I might miss that flight. Your crew communicated this to your BOS office who sent 2 persons waiting for me at the gate to transfer me to the Hainan Airline terminal. I was also allowed to be the first to deplane. This level of service is superb and first rate. TPA departure was 2 hours late.
review from
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10.0
That I was offered the three-open seat spot for a much needed sleep. The only problem I had was checking in online - it was impossible.
review from
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10.0
The staff was very friendly and looked like they enjoyed the job. Altough the flight was very pleasant, I was a little annoyed that I didn't get the message that the flight was delayed until I got to the airport! I like to be at the airport Atleast an hour before boarding. The flight was very early as is and so waking up at like 3:45 am and leave the house by 4:15 am was pretty rough. I could have used that extra hour of sleep!!!!
review from
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8.0
JB is my favorite airline but it bugs me that 9 out of 10 times that I fly with them the headset jack does not work. Therefore it does not matter how good or bad the flight entertainment is I just cant use it.
review from
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10.0
Staff was excellent. The seating has the most leg room of ANY flight I have ever taken (Economy) Entertainment equipment was excellent . FREE WIFi (Fly-Fi) When the Pilot made an announcement, you could hear it very well. Nothing !
review from
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9.0
Crew was very friendly. Picking up my five yearly grandson, TV really help out. It kept his attention for the short flight
review from
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8.4
I communicated to your crew that since you were 2 hrs late, and I had a 2 hour connection time in BOS for my PEK flight, I might miss that flight. Your crew communicated this to your BOS office who sent 2 persons waiting for me at the gate to transfer me to the Hainan Airline terminal. I was also allowed to be the first to deplane. This level of service is superb and first rate. TPA departure was 2 hours late.
review from
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2.0
Got to the airport at 2pm for a 345 flight and was delayed 3 times then cancelled. The line for jet blue assistance was about 1-2 hrs long. Was re booked for a flight to lax ( which was not my destination) then have to get an uber down to San Diego. Customer service was terrible and the lines were unbearable. Was my first time flying jet blue. Not sure if I would fly with them again.
review from
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2.0
Nothing I spent over 9 hours in the airport only to have my flight cancelled. I was able to get a flight for the next day which that one too ended up canceled. I ultimately ended up missing two days of work because of jetBlue, never again!
review from
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2.0
Horrible customer service , on the way going to Vegas from Long Beach they said I have arrived 38 minutes before boarding time so didn't accept my luggage on the way going back home from Vegas my flight was scheduled at 7:41 pm we arrive at airport an hour after we checked at 6:14pm they send an email mail to inform us there is delay so flight departure at 9:10 pm then 20 min later they send another email and changed the departure time to 11:01 pm then at 8:05 pm they changed the flight time to 11:39 pm would never choose #jetblue #airways #airline - 6-25-18 flight number 179
review from
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5.6
Was able to get a window seat and had eye masks and ear plugs for red eye flight They charged extra for blankets and pillows on a red eye flight . Was very cold during the flight and could not sleep. My ear plugs were defective and the movies were slim pickings from the new releases.
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