Pros: Every flight was on time and I sort of like the on line check in. The ground staff at LHR were exceptionally helpful and attentive to the needs of the passengers. I give them thumps up.
Cons: I pretty much liked everything about the flight.
Oct 01, 2015
Pros: First flight luggage was lost and I was left waiting for it fir 2 days into my trip. Nobody was available to speak with, and I was Lead To believe my luggage was coming when it wasn't. the weather was cold in Amsterdam so I had to shop for clothes.
Cons: I returned, and I've tried to contact BA about reimbursement for my costs and it has been impossible to speak with someone.
Very unsupportive and disorganized airline. I will not fly with them again!
Sep 13, 2015
Cons: A face wipe towel would have been good.
Poor direction for gates at the airport.
Flight was a hoax
Sep 28, 2015
Cons: I didn't get to go on my honeymoon. Instead my husband and I got stuck at SFO and couldn't board because the flight info I was given from AIRFARE.COM was a scam, as well as the insurance from ALLIANZ. Now we're out thousands of dollars. British Airways didn't do anything and refused to as did American Airlines because it was an INTERNATIONAL FLIGHT? I'm never buying through KAYAK again. This has been the worse experience of my life!
Simple and swift
Oct 07, 2015
Pros: The flight attendants were pleasant and professional.
Rude in Frankfurt
Sep 11, 2015
Pros: The flight and crew were fine.
Cons: Whether it is Kayak or British Airways fault is the question - this email and my ticket state my flight was British Airways. However at the busy FRA Airport, laden down with luggage, the checkin kiosk would not work for me. The counter help was uninformed and rude. After consultation they told me I couldn't check in with them but at USAirways all the way down the terminal. Something is WRONG.
Posted by: Anonymous,
Oct 09, 2015
Pros: The entertainment was wonderful. The crew were lovely. The food was very good. We loved the meal (butter chicken & pasta - we got one each and shared) and especially the cream tea!
We loved the confidence in British Airways - even if it's a bit tedious going through security. They really are on the ball.
Cons: Boarding irritates us every time. It could be a little more organized. There was a very good guy in charge of the preboarding at Heathrow. But really, everyone standing in the way of people who actually are supposed to be boarding just makes it even more difficult.
Our biggest peeve are the seats and the people who put their seats back immediately they can. I lost my first valuable day with family because I was so sick after the flight. I know realize that having the movie screen barely a foot from my face probably gave me the migraine that made me spend a day throwing up!
Being fairly short, my daughter and I would ordinarily do okay in the seats, but my 6'1"husband suffers particularly (he didn't come on this trip) although he has flown with BA all the way to Africa on business on a middle seat in economy. It's actually dangerous for circulation etc.
This time however, we had trouble even getting out of our seats to go to the bathroom because of the seats put back. (We aren't big people.)
So that is our real beef.
Flight was canceled due to a computer glitch.
Oct 02, 2015
Cons: Flight was canceled due to a computer glitch and had to be re-routed to Chicago. That flight didn't leave on time and we missed our connection to London. We had to spend the night in Chicago and missed the first day of our vacation in Greece.
Sep 14, 2015
Pros: Great films and no turbulence!
Cons: Too little space for stretching out and salty food.
Sep 28, 2015
Pros: top class pilots
Cons: antiquated entertainment system on both flights
no English food option to choose on either flights. Breakfast adequate.
disinterested cabin crew on both flights (World Traveller)
uncomfortable seats & headrest
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