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Recent reviews

• 7.6 Good

  LHR SEA Flight 49, Sep 29, 2016

  Pros: We had a very helpful terminal emplyee help us get from our arrival gate to our departure gate. I know he doesn't work for you but he was great. The arrival gate personnel (including pilots) were very sympathetic to our frustration (not having our wheelchair) and worked hard to get us to the departure gate. Good work!!
• 6.3 Good

  VCE LHR Flight 579, Sep 29, 2016

  Pros: The crew was very courteous and helpful. We has disability issues and they were very attentive to our needs.

  Cons: Two pieces of our luggage (my wife's wheelchair and walker) were not forwarded to Heathrow from Venice as I requested and expected. I don't blame the plane crew, but the ground personnel for not following through on what they promised to do. Venice airport did not seem to be very efficient or competent. Our daughter and her boyfriend were traveling with us and could not get seat assignment until they were literally ready to board the plane, so consequently, there checked luggage was also not on the plane in Seattle. We have promised to get our luggage today (9/28/16). I hope so, you have my wife's wheelchair which is making it very hard for us to get around.
• 8.0 Good

  LHR MXP Flight 6583, Sep 28, 2016

  As good as AA

  Pros: same service from AA

  Cons: Chairs
• 10.0 Excellent

  LHR EWR Flight 5485, Sep 27, 2016

  Pros: On time, excellent video and entertainment selectionsall good
• 7.3 Good

  LHR BWI Flight 5429, Sep 26, 2016

  Cons: we were in the back of the plane and by the time the dinner got to our row we had no choice- no chicken and only a pasta/cheese dish and I am dairy intolerant! No other choices were offered- not even a snack!

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