
Find cheap flights on British Airways
British Airways information
IATA Code | BA |
---|---|
Routes | 444 |
Top route | Edinburgh Turnhouse to London Heathrow |
Airports served | 195 |
Top airport | London Heathrow |
British Airways traveller reviews
Pros
Cons
Recent reviews
Traveler rating
-
2.0
Lost all of our luggage. Departed late. Sat on the tarmac for an hour. Missed our connection in Heathrow. Stood in line at BA customer service with several hundred other stranded travelers who missed BA connections & at 3pm they close the customer service window just before we reach it in line & send the employees home & offer us no new flight, no accommodations & no new information. I thought there was going to be a riot. Hundreds of wary travelers stranded, many without luggage, & no direction. Some were given a £10 food voucher to use after they passed security (with/without their luggage) because that was the only place they could eat there. All but one of the local hotels were fully booked, the most expensive one. £25 for a short taxi ride & hundreds of pounds for the hotel. A 9.5 hour direct flight home became a 36 hour debacle including 5 scheduled & 3 missed flights. One BA that my legs didn’t fit in the seat. One BA plane with a broken seat & entertainment console & no way to charge my phone, which I needed to transfer to the next flight with flight info. BA employees continued to lie to our faces & shuffle us from line to line, & then just walk away from their work stations. I’ve traveled a lot in my professional career. This was criminal corporate behavior at best.
review from -
6.0
Boarding took way longer than it needed to, direction to the gate was abysmally indirect at the terminal and late to be displayed. So i had trouble finding the area, and after getting there no display of what group was boarding and it took so long to get anyone boarded
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4.0
Very poor service.
review from -
4.0
Overall the the whole experience was very mediocre from check in to service on the plane. The food was not at the business class level. Looks like BA is at the bottom of the barrel compared to other carriers offering the same business class service. Will never fly business on BA.
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10.0
Pros: Very clean plane, comfortable seating, crew great, food actually delicious!
review from -
10.0
Pros: Seats were comfortable Had a row to myself Flight was good even though there was a bit of turbulence it was smooth
Cons: I missed the food and drink from London to Manchester cos I fell asleep Found a bag of crisps on the chair next to me but no bottle of waterreview from -
10.0
Cons: My backpack zipper got caught in another passenger luggage in the over head holdall. The crew member tried to separate it while the owner of the other bag complained about me like I’d done it rather than it being the bags moving themselves during the flight. The flight attendant ripped my bag zipper in order to separate the bags. The other passengers bag was not damaged. He tried to fix it but dropped the zip and then pretended it was okay putting it back in the holdall. Kind of unhappy that my new back pack was damaged
review from -
6.0
Pros: The crew were lovely, yet efficient.
Cons: The seat pad in World Traveler Plus is very thin, making it uncomfortable after about 30 minutes, let alone 10+ hours. Dinner was good but breakfast was sub par.review from -
10.0
Pros: Friendly crew.
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10.0
Pros: Everything was amazing
Cons: Nice travel experiencereview from -
2.0
Pros: Did not fly.
Cons: Kayak should have canceled my ticketreview from -
10.0
Cons: Great airline. Clean, friendly staff good food and entertainment.
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10.0
Cons: Excellent on every level!!
review from -
2.0
Cons: Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways
review from -
0.0
Pros: They dont let me in the plane I loose the flight
Cons: i loose the flight they dont let me in the planereview from -
10.0
Pros: Everything is perfect
Cons: For me,everything is okay.review from -
10.0
Pros: Welcoming, hard-working crew who served a 3-course cold meal in Business Class in what was just a 30-minute flight. We landed at least 10 minutes ahead of schedule.
review from -
10.0
Pros: Yes
review from -
2.0
Pros: Nothing YOU PEOPLE NEVER CANCEL my flight, IM STILL IN THE USA!!!! U NVR EXPLAIN TO UR CUSTOMERS WHAT KIND OF COVID TESTING THEY NEED TO TELL U SPECIFICALLY WHAT KINDBOF COVID TESTING IS NEEDED!!! BEFORE THEY DEPART FROM THE USA ESPECIALLY BRITISH AIRLINES AND AMERICAN AIRLINES U DONT DESERVE A BETTER RATING I SHOULD BE IN ABUJA NIGERIA RIGHT NOW BUT IM STILL HERE IN THE USA. u made my FIRST INTERNATIONAL TRIP A TOTAL WASTE OF MONEY AND TIME U GAVE ME THE RUN AROUND WITH AMERICA AIRLINES AND BRITSH AIRLINES TO HAVE THEM SAY I WAS A NO SHOW!! I showed up I was DENIED BOARDING FROM ALBUQUERQUE NM because they said my covid testing was expired there is NO GUARANTEE these covid testing will come back from any lab in time for departure..
Cons: Nothing YOU PEOPLE NEVER CANCEL my flight, IM STILL IN THE USA!!!! U NVR EXPLAIN TO UR CUSTOMERS WHAT KIND OF COVID TESTING THEY NEED TO TELL U SPECIFICALLY WHAT KINDBOF COVID TESTING IS NEEDED!!! BEFORE THEY DEPART FROM THE USA ESPECIALLY BRITISH AIRLINES AND AMERICAN AIRLINES U DONT DESERVE A BETTER RATING I SHOULD BE IN ABUJA NIGERIA RIGHT NOW BUT IM STILL HERE IN THE USA. u made my FIRST INTERNATIONAL TRIP A TOTAL WASTE OF MONEY AND TIME U GAVE ME THE RUN AROUND WITH AMERICA AIRLINES AND BRITSH AIRLINES TO HAVE THEM SAY I WAS A NO SHOW!! I showed up I was DENIED BOARDING FROM ALBUQUERQUE NM because they said my covid testing was expired there is NO GUARANTEE these covid testing will come back from any lab in time for departure.. u need to let ur travelers know what kind of covid testing each country they visit, BEFORE THEY DEPART!! AND FYI U NEED TO UNDERSTAND THAT THERE IS NO GUARANTEE THAT THE LABS WILL COME BACK IN TIME OF THEIR DEPART!! U MADE MY INTERNATIONAL TRIP A NIGHTMARE AND U WONT GIVE ME A REFUND OR OPTION TO RESCHEDULE AT A LATER DATE!!!review from -
2.0
Pros: Nothing
Cons: I wish kayak gets back to customers .. very poor customer service .. flight delays .. no proper assistancereview from -
10.0
Pros: Economy is always Economy and I got what I paid for therefore I am satisfied with that fact. In addition we were on time.
Cons: All was well with the Airline and British Airways met all the safety protocol, I expected. The booking with Kayak was made online. I had questions after the booking, I called. The representatives were very helpful,. professional and courteous. Thank you.review from -
0.0
Pros: N/A
Cons: My flight was canceled. The airline couldn’t help me because I purchased my ticket through a 3rd party/ aka kayak. I filed a dispute with my bank for the purchase of a $3500 airfare that was required to accompany the $7000 trip I purchased, for the trip of a lifetime to see Egypt and Jordan. This ARRANGANT responded that they were going to take me to claims court. I purchased a flight to Cairo, There were no flights out of Heathrow. That was my connecting flight. Who is responsible ?? kayak, you need to be better than this.review from -
2.0
Pros: You messed me up since. Am still in Atlanta Have canceled your tickets. Would have been in Nigeria now. Even with your rescheduling for tomorrow, i was told i have to quarantine for 3 days in London where i don't know anyone. Just refund my money. Thanks
review from -
2.0
Cons: I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again.
review from -
2.0
Cons: I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again.
review from -
10.0
Pros: Comfortable ride
review from -
8.0
Pros: it was a good flight within airline standards
Cons: I really did not find anything to improve, it was a pleasant flightreview from -
8.0
Cons: I really did not find anything to improve, it was a pleasant flight
review from -
2.0
Pros: I was unable to board my flight given British airways misinformed me about a COVID test prior to boarding for a flight to Israel. This resulted in a $50 fee, loss of money.
Cons: There should be no charge and a refund issued for a mishap on behalf of British airways.review from -
8.0
Pros: Promptness
Cons: Food offeringreview from
British Airways FAQs
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Flight status
British Airways route map
Top airports served by British Airways
- London Heathrow Airport (LHR)
- London Gatwick Airport (LGW)
- Edinburgh Turnhouse Airport (EDI)
- Glasgow Intl Airport (GLA)
- New York John F Kennedy Intl Airport (JFK)
- Amsterdam Schiphol Airport (AMS)
- Barcelona-El Prat Airport (BCN)
- Geneva Geneve-Cointrin Airport (GVA)
- Nice Côte d'Azur Airport (NCE)
- Rome Fiumicino Airport (FCO)
- Paris Charles de Gaulle Airport (CDG)
- Dublin Airport (DUB)
- Aberdeen Dyce Airport (ABZ)
- Berlin Brandenburg Airport (BER)
- Belfast City Airport (BHD)
British Airways contact information
- BA IATA Code
- +1 800 247 9297 Call
- britishairways.com Visit
Overview of British Airways
When you are flying British Airways with a small child, your little one will be provided with a free Skyflyers activity pack that includes items such as an activity book and crayons. Additionally, amenities such as child seats and carry cots can be provided on all flights for no extra cost. Children’s meals and baby food are also available and will be provided before adult meals.
British Airways offers four different classes in order to ensure that all of your travel needs and preferences can be met. Economy is convenient for anyone that wants to travel as affordably as possible, while Premium Economy is a more private option that is in a spacious cabin. Business will give you access to flat beds, free drinks and meals, and lounge access, whereas First will provide you with your own personal suite.
This airline is known for having close partnerships with many different airlines both within Europe and across the Atlantic, including Alaska Airlines, American Airlines, and Loganair. The company also codeshares with other additional airlines, with some examples being Cathay Pacific, Vueling, and Japan Airlines.
Known for using over 15 different types of aircrafts, British Airways operates a large fleet that is composed of upwards of 275 planes. The Airbus A320-200 is the most commonly used aircraft as it can fit around 177 passengers and is a convenient choice for middle-range trips, while the Airbus A380-800 is the plane that fits the most passengers, with the maximum being just over 460, making it ideal for long haul international flights.