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Pros: Most of the staff were good and helpful. Chicago had a snow storm and it was frustrating but not their fault...I did get a free drink on the plane for all the delays.

Cons: The boarding process. Again, not the staff's fault.

Cons: Have an on time flight

Pros: I flee economy. Seats are tight and not real comfy but the crew always is helpful with pillows and blanket.

Cons: The touch screen to watch movies was terrible. The screen did not respond well at all to touch and there was no Sound. Even when attempting to increase volume with volume control, it simply did not work. Even my seat mate attempted it and had no luck. extremely long flight- no entertainment

Cons: Reliability

Cons: Reliability

Pros: This was a horrible experience from the onsite until the landing.

Cons: Better communication from the beginning and feedback about what was actually going on would have been helpful.

Pros: Entertainment options were good. Food was good.

Cons: The flight attendants were terrible. Rushed, cranky, and fake. Didn't want to share what was actually in the Pasta or Chicken. As if anyone wants to just choose pasta or chicken without knowing what the hell is on it. Ridiculous

Cons: The United App for entertainment would not work. It kept closing. The cabin was cold.

Pros: My original flight and rebooked flight were both canceled, then this flight was delayed. Even with the extra time, we still sat on the runway because paperwork wasn't in order. It was just a mess.

Cons: I had to rebook my own flight and considering the plane was already delayed, it should have departed as soon as we left the gate.

Pros: Hetti g home

Cons: Checking in terrible over two to get checked in and boarding. Cabin service very very slow and to top it all our luggage did now show at destination

Cons: United basic economy is worth the price but inability to check in prior to arriving at the airport is frustrating due to the fact they must check to see your bag

Cons: Flight was very late departing

Cons: Flight was cancelled

Pros: crew

Cons: seat awful, legroom awful, crowded overhead bins, jammed with people

Pros: Too pissed off to comment

Cons: Everything!

Pros: Seating sucks, boarding proceedure sucks. Had to check and clear my passport 3 times!! United flight was hidden as Air Canada/Lufthansa else I would not have bought. Incredibly bad experience in 35 years of flying

Cons: Do not fly United Airlines internationally

Pros: I liked the lounge.

Cons: The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no.

Pros: Our crew was good but everything else was awful. A 1/12 hour flight ended up with us on board for 6 hours.

Cons: Mechanical problems.... crew out of hours.... you name it .... it happened on my flight!

Pros: Seats were comfortable

Cons: Flight was delayed almost 2 hours. Maintenance - While I understand that these things happen to tell the passengers that maintenance crew "can't find a screw" to fix some panelling on the plane seems rediculous. Then further delay the flight because the wrong luggage was loaded?

Pros: Boarding and meal

Cons: Service in first class and the heavy turbulence could of reached a warning from the pilot

Pros: The crew was great, very friendly and accommodating.

Cons: Literally everything could have been better: Cancelled my reservation for no reason, and had to be on the phone for 2 hours to rebook Could not get me an upgraded seat because the "system wasn't working" Flight was delayed multiple times Forced to check carryon despite tons of open space No leg room

Pros: There is nothing to like about Air Canada's Rouge service. Their sardine seat layouts are amongst the worst in the industry.

Cons: 1. Seat comfort. 2. On-time departure. 3. Boarding Procedures. 4. Pre-boarding announcements.

Cons: Very late flight, seats bad

Pros: Crew were great.

Cons: We had premium economy seats and they were hard as rocks and there was nowhere to stow our personal items since we were just behind the wall to first class. It was an extremely uncomfortable flight. Bring your own seat cushions.

Cons: Another airport would be better, no extra charges for bags would be even better!

Pros: Delayed but we arrived almost on time

Cons: Terrible that United charges for Carry on bags!!! Most airlines don’t do that but this is almost getting like flying in other low cost airlines. The price was not super competitive and on top they give you mediocre Seats, they split your family members just to push you to pay for the upgrades.

Pros: The food was quite good actually

Cons: comfort level was terrible

Pros: N/A

Cons: If my flight hasn’t been delayed and if one of the flight attendants didn’t have an attitude towards me.

Pros: Better staff

Cons: Still terrible

Pros: Nothing

Cons: Rudest employees ever and a serious incident. Never flying United again

Pros: nothing

Cons: A direct flight from california to chicago turned out to be a flight with a fuel stop in Denver which was then an hour and a half delayed, missing my connection! How the hell does that happen?