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We got stuck off loading for almost 2 hours.

3 hours on the tarmac before take off (for a 7 hour flight). We were told they were working on the wi-fi. Why does that merit making 500 people 3 hours late?? They never fixed the wifi, we had no entertainment.

Crew to do better job

Boarding

Crew were nice The 3 hour delay and gate change was terrible I payed extra for this flight And it was the worst flight I ever been on Not worth the money at all

Travel in the time of plague. Love Dulles,tsa precisely is God.at least this time just overloaded bins, No lost luggage this trip ,

Price of ticket was good, but the in-flight experience for business class was lacking. Unlike business class on other airlines, there was no menu outlining the food and beverage options. Upon boarding, I was asked, "what would you like to drink?" I replied, "what do you have?" The flight attendant responded with, "what do you want?" If I had a menu, I would be able to see what was available. Additionally, usually when you board business class on other airlines, the crew has champagne or juice on hand to serve. The flight crew, while relatively nice, did not wake me up for breakfast, even though my do not disturb button was not on. Furthermore, in my prior experience, there is typically frequent food/beverage service for a long-haul flight of 12 hours. For this flight, besides the initial drink and warm nuts served at boarding, only dinner and breakfast was served for a 10+ hour flight. Overall, this flight felt like economy class with lay-flat seats.

Seats were uncomfortable even for Economy Plus. Boarding also took way too long due to the fight for overhead bin space.

5+ hour mechanical delay, no compensation or apology. Finally got on a different flight standby. Man was vaping on plane before departure. He was reprimanded twice but was incoherent and they kept him on the plane passed out in the emergency exit row. Not a safe decision.

We were delayed 30 minutes because they didn’t have enough chicken dinners for first class. 🤔 The flight attendant had the loudest, most obnoxious voice. It was painful.

Boarding was done extremely poorly. Landed in Newark only to find out that a plane still loading in baggage was occupying our gate. Creating another ridiculous delay when there are many gates I’m sure we’re available since they have the entirety of terminal C. No excuses united.