Overview

Lancaster London

1 Lancaster Terrace, London, United Kingdom
+44 207 551 6000

$201+

Overall guest ratings

8.3/10 Excellent
Based on 2,787 reviews

Review highlights

  • 9.5
  • 9.1
  • 6.5
  • 6.0

Good to know

  • Friendly service
  • Wonderful sightseeing
  • Close to public transport

Nearby

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    About

    This 18-storey London hotel stands on the edge of Hyde Park, offering a breathtaking view and lies a 5-minute walk from Paddington Underground Station; West End theaters and Knightsbridge shopping are less than 1 mile away. The Lancaster London also stands opposite Kensington Gardens - cross the gardens to reach the Royal Albert Hall.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Parking
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall Rating

    8.3 Excellent
    Based on 2,787 reviews
    • 9.5 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      8.6 "86% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Good access to the airport, said 100%."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      9.2 "92% thought the service was very professional."
      8.6 "Housekeeping was great, according to 86%."
      10.0 "100% said the concierge service was amazing."
      9.1 "91% were happy with the room service."
    • 8.6 "Very nice wellness & sports facilities."
      8.6 "top-notch fitness area, thought 86%."
    • 8.3 "Food is delicious."
      10.0 "Yummy desserts, said 100%."
    • 7.0 "Good breakfast."
    • 6.5 "Average amenities."
      6.3 "63% considered the lobby entrance to be so-so."
      5.4 "54% said the architecture was not spectacular."
    • 6.0 "Rooms are ok."
    • 5.3 "Bar is ok."
    • 5.1 "Vibe was decent."
      6.3 "63% considered the lobby entrance to be so-so."
    • 3.3 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Overall Rating

    8.4 Excellent
    Based on 1,672 reviews
    • 9.6 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      9.0 "90% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
      9.0 "90% were happy with the room service."
      8.6 "Housekeeping was great, according to 86%."
    • 6.8 "Breakfast is mediocre."
    • 5.7 "Rooms are ok."
      6.0 "Cleanliness of the bathroom was average, said 60%."
    • 5.3 "Bar is ok."
    • 5.1 "Vibe was decent."
      6.6 "66% considered the lobby entrance to be so-so."
    • 3.8 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
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    Overall Rating

    8.4 Excellent
    Based on 501 reviews
    • 9.7 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 8.5 "Food is delicious."
    • 7.0 "Good breakfast."
    • 5.6 "Rooms are ok."
    • 5.2 "Vibe was decent."
    • 3.1 "Disappointing internet connection."
      2.7 "73% said the wifi quality was bad."
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    Overall Rating

    7.7 Good
    Based on 222 reviews
    • 9.3 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      10.0 "100% thought it was easy to get to the train station."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
    • 5.9 "Average amenities."
      5.6 "56% thought the building was acceptable."
    • 5.7 "Average value."
    • 5.4 "Rooms are ok."
    • 4.7 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
    • 3.4 "Internet is poor."
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    Overall Rating

    8.0 Good
    Based on 390 reviews
    • 9.3 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% liked the proximity to sightseeing."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      9.1 "91% thought the service was very professional."
    • 8.5 "Food is delicious."
    • 7.0 "Good breakfast."
    • 5.2 "Vibe was decent."
    • 5.1 "Rooms are ok."
      5.3 "Only 53% thought the shower was ok."
    • 2.9 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Friendly service"
    "Wonderful sightseeing"
    "Close to public transport"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    hyde park
    great location
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    efficient service
    lancaster
    major construction
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