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The staff was unusually nice and helpful. From the maid, front desk, servers to pool staff...truly everyone we ran into met us with a big smile and willingness to help. The rooms and pool bathrooms were very clean. Beach is just a few steps from the pool and was beautiful. We will return. I am cheap and spoiled by business travel but I was a bit annoyed that they didn't offer any Elite benefits - not even free coffee. Most hotels offer free coffee in the morning even for just a few hours. The breakfast buffet was a pricey $25/per for just the basic offering. Food quality on the other hand was great.
Hi close it was to everything. Great value and wonderful service Nothing
Location, pools, new rooms This new hotel takes itself a too seriously for "Pompano Beach" (not near Lauderdale -I can say this because I live here) Valet-only for $25 -and they lost my car twice. One guy even questioned if I was "sure" it wasn't my gold SUV -I said I'm sure I don't own it. I've been recently to large world-class hotels that have better parking systems. Hotdogs and burgers by pool for $16 (potato chips) would be passable if it was the Ritz or Vegas -but again this is Pompano Beach. We brought a local pizza box by the pool and was told we couldn't eat it outside -then I told the guy it was their own front desk that recommended the place. Again this is POMPANO -a b-level suburb of Lauderdale. Pretty though, just trying to be something else...
We loved the balcony and ocean view. The room was nice, comfortable, and clean. The cabanas/beach chairs were convenient.
Location was convenient, the hammocks on the beach were comfortable, the pool was crystal clean, good place to relax Parking was tight - but free - "direct view of the ocean" was not so direct - noise level from slamming doors went on into the wee hours of the morn
The staff, the lobby, breakfast was excellent every day and the location and parking were convenient. Staff were friendly and helpful. And honest; I left my jewelry and was called so I could retrieve it. I would recommend it and stay again if they upgrade their rooms. The room. It was dull, sheets were worn and had holes; the towels were small and very rough; there was only one lamp; bathroom was old and worn; showerhead was broken; tub didn't drain; remote for TV didn't work and there was only one chair on the terrace and we asked every day for another one. no towels at pool; pool staff not around.
The first room a Euro room was Ok but not what I wanted with no view at all. The second room with a sea view overlooked the pool which was a problem from noise at times as there is a pool side bar. Many guests ignored the signs about night swimming too. Overall it is a pleasant place to stay and is right on a beautiful beach. The staff are excellent too. The internet is diabolically slow and inadequate. You will either be frustrated by it's inadequacy or end up in reception. The internet facility is also a little aggressive in blocking things you might noramlly use.
The outdoor restaurant with a view of ocean while eating. Good food The room was small. The lounge chairs by the pool were wicker and very uncomfortable
Location, location, location- beautiful property directly on beach. Outdoor restaurant overlooking the ocean was beautiful. Food was okay and pricey. Room was not well cleaned. No dressing mirrors in room other than in bathroom.
Best resort I have been to in decades. Won't need to go anywhere else when in Florida. Reasonably priced and is a true 5-star resort. Best kept secret in Fort Lauderdale region. I can't wait to go back! Shower was horrible.
The pool areas, the restaurant overlooking the beach, the beach access. The food at the restaurant was quite good.
The location is prime and the beach access and water front facilities are so nice. Great staff and good sized rooms. No complaints.
It was a nice hotel, very clean. The service in the dining room and outside dining area was very much on island time. If you are not on a schedule then it would be fine.
we love it and we will be booking again from you thanks again
We enjoyed the two-bedroom condo, next to the beach. Would have like to have a safe box in the condo. And chairs available on the beach.
The staff were really excellent, always friendly and genuinely pleased to help. They made it a pleasure stay at the Santa Barbara. The facilities actually at the Santa Barbara are quite limited. However, this is made clear beforehand and, what there is, is good quality. Anything else is readily available at sister resorts or in the local area.
Excellent staff. Very well managed exterior and interior. Lighting in the rooms. Not enough.
Very nice unit!
the 1 bedroom condo was so big and comfortable. the corner room had an amazing balcony. this is a fabulous resort. it would be nice to have a bigger bathroom
Liked everything about this place. Great location, friendly people, clean facilities. Great view from room. I asked for a decent view when I arrived and it was accommodated. They have BBQ grills for the guest to use. I was able to put stuff on the grill and swim while I waited on food to get done. Didn't have to buy any dishes. They have plates, cups, forks, spoons, knifes, pots, pans, bowls, grill tongs, they thought of everything! I'll definitely stay here again. Also, I never write reviews but i felt this was worth the time. No one came and cleaned my room everyday but I'm also an adult, so I know how to maintain livable conditions. Also they have everything you would need to clean up after yourself in the rooms. Really enjoyed my stay.
location was good relative to activities. covered parking gargage. staff was very cordial, friendly, well trained. ease of getting around the hotel grounds, garage, etc. furnishings were adequate, as were kitchen items. the lighting in our room was terrible. we thought of opening the refrigerator door for more light. we thought lights in Europe were weak until we were in this room. also, the light in the bathroom always started the exhaust fan which sounded like an airplane overhead.
Nice property in a good location with excellent staff at a very reasonable price! I would definitely stay there again. Would be great for extended stays due to full kitchen and dining table in the room.
Clean comfortable and quiet. Rooms well maintained and current. Close to beach and lots of stuff to do, land and sea. On site food snack bar was limited, but sister Wyndham resort across the street has a better food vendor and a full bar.
The staff, especially the front desk staff were very nice and helpful. The rooms wer spacious and beautiful.
The woman at the front counter was extremely helpful and friendly. She immediately saw our daughter who is two and offered to have us a crib sent up immediately. Hotel restaurant server was also excellent. Gave us great service and the food was great. Seemed a little too "uppity" for our family. It always seemed as if someone was looking for a tip. My husband went down to get a luggage cart to take our bags downstairs and the guy wouldn't let him have the cart. Said it was a "liability". I've been to a lot of hotels and always used my own luggage cart. It's not a liability for heavens sake. It just means someone won't get a tip. Also the bed was not very comfortable but that's just a personal opinion. It could be very comfortable to someone else.
The personal are professional and very polite.
The staff is friendly and accumulating. Easy access to beach front. Updated lobby and rooms. Near liquor store. Don't worth the $200+ a night rate I paid. It looks and feels like an old Holiday Inn that was renovated. The view from the rooms of the beach is only a half view as the building is blocking the rest. The carpet was stained. The shower had mold on the grout and caulked in areas. The A/C only kicked on when it wanted to. The pool is the size of an above-ground pool. I paid the rate because the reviews and pictures looked appeasing but it turned out to be a front. Also, it is not an adult only hotel; many, many families present and being very loud and obnoxious. 2-star rating. Only stay here if you find a rate for under $100 a night. Very, very disappointed.
Rooms are stylish, well concepted and executed. Baths and beds and interior design is well done. Rooms have great views and are quiet. This hotel and the W are the two best hotels in Fort Lauderdale and this is a great value. Close to restaurants and the beach. Slight access issues, but once you've stayed there you figure it out and its fine, the location offsets any access challenges.
Vera¡y good location The service specially for the breakfast was very poor
Room and view was wonderful! Staff was helpful, and the pool was relaxing. Loved the love music at the pool. Breakfast at the hotel resturant cost us a pretty penny.
Friendly staff,clean,close to beach. Nothing negative
This was a great place to stay. It was very nice and looked more modern than most of the hotels on the strip. Staff very friendly and helpful. Most rooms had a beautiful view of the ocean! The higher your room the better. Beds were very comfy. Room amenities: Keurig coffee maker, refrigerator, ice bucket, 4 glasses, safe, hair dryer, shampoo/conditioner/bath gel dispenser in shower, iron/board, mirrors on the closet doors, 2 bottles of water daily They also offered 2 welcome drinks from the bar upon arrival, free beach towels and 2 free beach chairs daily. Location: The location of this hotel was good for us. It is located at the corner of A1A and Sunrise Blvd. The beach was right across the street and this section of the beach wasn't as crowded. We did not need to rent a car. There was plenty of things within a block surrounding the hotel. There was a Thai sushi place, 24hr pizza place, Mediterranean/Vegan spot, deli/sandwich shop, ice cream, popcorn, Subway, 7 Eleven. There were also several souvenir shops, a pub and a couple of other small restaurants. We rented a scooter from Fun Rentals right behind the hotel so we could explore a little further. Great transportation without paying for valet parking. We also used the beach shuttle ($3/person). Other transportation options include Trolley ($1/ride), City bus (bus stop right out front), cab, Uber, bike rentals. The nightlife is about a mile south of the hotel (30 min walk) on A1A. The Galleria mall was about 1/2 mile west on Sunrise blvd...not far at all. Overall this was a great place and we would stay here again. The pool was sort of small though. I would have liked a microwave as well though. Restaurant in hotel was kind of expensive so we never ate there.
Very comfortable bed. Rooms are nice. Location to beach is great. Parking cost is $30/night. You can hear every sound through the door.
Great view, location - nice rooms. Bed was way too comfortable!
Great location. Great last minute deal thru Kayak. I will definitely stay again. My room was RIGHT BY THE ELEVATOR... bad move. You hear everythjbg coming in and out. Also, the chef... Well, let's just say the meal I had wSnt great. Actually, it wasn't good either.
NOTHING. EVERYTHING. I would not stay here, they are not accomodating,the staff is rude and inconsiderate. There sheets were terrible, and the room was dirty.
Intercoastal view with a big tree blocking from seing anything
Great hotel, great service. Our door balcony messed up on us and they moved us into a nicer room with a view to accommodate the inconvenience. Staff was nice and took great care of us. I would definitely go back again
setting no breakfast before 7 am
Shower did not work in my room. I let the front desk know upon checkout and they did not offer any discount for my inconvenience. I had to ask them what they could do for me, and after some haggling with them, they gave me free parking for the night. Will not stay at this hotel ever again.
- Only "glitch" was that, when checking in, the front desk said that my business debit card was declined....twice. However: • There was 60x more funds in the account than was needed • I called the Bank and they had no record of even any attempts and • I immediately used that same card at the hotel restaurant Unfortunately, I was forced to use my personal credit card
Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.
The proximity to port Everglades is convenient. When I arrived, I was ignored for 20 minutes just standing at the counter while 2 staff members were having a conversation. The lobby and hallways were filthy and smelled terribly. when I asked about the smell a staff member replied "that's just how it smells". While checking in online, I requested a high floor room with a marina view. what they gave me was a first floor room and the "beautiful marina view" was obstructed by overgrown and unkept vegetation, so overgrown that I couldn't get any sunlight into the room. The staff was both incredibly unfriendly and unhelpful. I called down 3 times on my first day to request extra pillows, they told me all 3 times the pillows were on the way. Nothing was ever delivered to the room. There was a large gathering of water underneath the television when I got into the room, when I asked about this they told me they would "look into it" This was without a doubt the worst stay I've ever had at a Hilton property. I would've stayed at a motel 6 and paid a fraction of the price If I knew it was going to be this terrible.
Staff was friendly A/C did not work and carpets were dirty
Nice rooms, comfortable big beds, good price for location Not the most beautiful from the outside where we stayed. Came a day earlier than reservation and they were sold out. Parking $25 a night!
It was a great hotel. The rooms were updated and comfortable. Will highly recommend. Nothing
Great location, comfortable room Hallways and bathrooms were not clean to Hilton standards
Ants in room, being charged for a 23 oz draft but only getting a 16 oz glass.
we only stayed for 2 nights and we really liked the swimming area and the casino the room was just what we wanted we will visit again the next time we are in florida 5 star all the way
location to sun life stadium staff was rude and room check-in is disfunctional. room should have been ready much sooner than it was.
I love the enviroment, staff, most resturant & shopping The only thing I dislike on every trip is room service, not the service itself but the food is of poor quaility. I made an inquiry a few trips back and found out it was prepared by The Blue Plate, where I dine after 1am as it was the only one open.....it's horrible!!!
The casino wasgreat (even tho' we lost). Thefood was usually of good value. Our room was niceand the bed was great but itwas almost a mile walk from the elevator and wewerelocked out onASaturday night foralmost an hour!
Too expensive to its level.
The hotel is a self-contained city...lots of shops and restaurants...the downside was its a casino on Indian property so smoking is allowed----YUCK!
The beds and linens were wonderful in our room. Room service for breakfast was excellent. The pool area is really lovely, both day and night. Rod Stewart's show was excellent. We found the hotel staff, with the exception of security people, were rather "grumpy".and this includes bartenders.
I can not tell you just how horrible our stay was. we were still awake at 9am from the noise in the hall ,the next room was party city. How many whores can fit in a hotel room? even the dirt in the hallways and elevators surprised us. this isn't a hotel on the weekends it is like a sorority house with absolutely no rules and no regard for anyone elses sensibilities. horrible horrible stay.
Nice hotel with a good entertainment Service when we left the room our plane late, they din't help us (only for money) with a shower before we going. We must too the toilet in the casino for other close.
Front desk was very kind and helpful. Gym was very nice and clean, but would recommend having antibacterial wipes/spray to clean equipment off after you use. Beach area was beautiful along with pool. Wish you guys had almond milk available in little breakfast area. In the hotel room, it did seem a little dirty. In the hallway down towards the room there was always a "funny" smell in the hallway that lasted the whole time. On the last day, we found a large toenail by bathroom door and was very dingy/dirty was adjoining door to the room next to us.
Just one cleaning lady was nice. Construction guys everywhere, noise, dust,smell.all restaurants in hotel closed! Second pool closed!SKYWALK-CLOSED! each time you go across the road with kids.Terrible experience this year.will never stop there again and will never recommend it to my friends!
The pool right on the beach are awesome. You can sit in the pool and watch the TVs at the pool bar. The mermaid show is great and I have seen it about 5 times now. We were not informed that it was under major renovation. The bar in our building didn't open until 5:30. There used to be two bars but one is now closed for renovation. Since there were no vending machines on the hall floors, if you wanted a soda or otherwise you only had one option. Walk out, across the parking lot to a different building (also under renovation) and go to the pool bar. I couldn't even find where breakfast was. If we were just informed of the renovations we would have simply waited a bit to go. I was so dissatisfied we probably wont go back.
service was excellent. beachfront beautiful. rooms clean and comfortable. a long walk to pool due to construction., otherwise great.
I booked a room at B Ocean Resort for NYE and the following night. First, I was assigned the wrong room in the wrong tower. The second day, our access card didn't work anymore, because the room was not properly registered as a back-to-back reservation. Second, while we ended up getting a room with lcean view, the sink wasn't properly working. Third, and the worst part about it, B Ocean Resort charger my credit card randomly with bills that I never signed off for. I had about 6 charges for random amounts on my bill, but had only signed one final bill at checkout. Lastly, the food is very expensive. For instance, we ordered one yoghurt as room service for breakfast and the bill, including taxes and tip was $20 (!) For a 4 stars "resort" I would expect way better service and staff, particularky considering their pricing. Billing my card with unauthorized charges is unacceptable!
pool and right on the beach under construction. but can't help that
Checked in at the B Ocean in Fort Lauderdale beach, the phone in the room wasn't working most of the time, staff said that they would send a tech to fix it, but no one never came. Ordered room service, waited two hours for them to tell me that the menu that was in the room was an outdated menu which they originally brought me when I had to order, cause there was no menu in the room, so it took me about 3 hours to get some dining in my room. And to have this room cleaned, I had to call at least twice to tell them to send someone to clean the room, and when they finally came, some supervisor came up to room 792 with an attitude to tell me that they were busy and that's why it took them so long. Overall, I will never stay at this hotel anymore, and recommended no one to stay here either. Service is extremely bad.
Nice People Paying for parking across the street $30.00 a day, You are paying to stay there your parking should be free.
The best part of the resort/hotel was location. Depending on what building you stay at, the beach was within walking distance. Also, many restaurants and activities weren't far away. We had to use our cell phones to call the front desk, because the speed dial numbers on the hotel phones would ring busy when we call. Also, called for a wake up call, which we never received. Housekeeping would not come or would come in the late afternoon, when we get back from our outings; often times the hallway and under the bed was not cleaned up. When we went to the beach, we were told to raise a flag (which was provided on a pole) when we would like to have bar staff come to see what we need. No one ever came to check on anyone on the beach. The resort fee (according to Delta Vacations) includes 2 beach chairs, 2 bottles of water, 2 signature drinks, 2-2hr bike rental, board games, sand toys, each day. However when asked, I was told the signature drinks were discontinued from the resort fee 2 years ago. Overall, the value for what we paid was not worth it, and do not plan on going back. The pictures from the website are not a good representation of facilities or service. Renovation can only improve appearance.
The staff was terrific and welcoming, the renovatied rooms were lovely, the pool is amazing We didn't care for the onsite restaurants. However the wreck was fun and we enjoyed the mermaid show.
View Everything at this hotel is broken, elevators, phones, the Skywalk that takes you from one side to the other. The pool is small and there is only 1 bathroom for everyone, the line was at least half hour long all day. It was faster to walk the 2 blocks, cross traffic and climb the stairs to use the bathroom in your room than wait in line, or walk to the beach, which it seemed mist were doing, and use nature's facilities. They also charge $20 a day to park you car and another $20 for resort fees, I'm not sure where that money goes, since everything is broke and the pool is the almost the smallest I've ever seen at a hotel besides a few motel 8's.
Great pool and beach! Undergoing extensive renovations without being warned when booked the hotel.
Comfort, atmosphere. Staff was friendly, helpful. Outdoor walking from place to place (i.e. room to room, room to pool) Food was not good and not enough a variety. Needs coffee. Laundry facilities not in the building. Wine was way overpriced.
Lots of activities to do, large chess, pedal car racing, stage, soccer goals, corn hole set up, ping-pong, foozeball, kids play room, kids camp, huge hot tub, 2 pools. Pool bar. Inside sky bar, amazing vue from rooftop. Clean rooms and modern for the age if hotel. Deff a nice place to stay i stayed 2nd floor marina vue #2333 next time ill stay in the tower . Alexander in maintenance/engineering was amazing too Pier 66 restaurant, is not attched to hotel might be seperate entity all together, however it has the class and feel of a 5 star classy reasuraunt but the noise of a pub or sports bar on game day weekend. 20 percent gratituity added to bill automatically and prices were beyond crazy for two people water and food expect around 50 to 90 bucks a head more if u have alcohol or appetizers. Food was great tho so was service. So to each is own still a great time.
The property is in a sorry state, run down, depressing. The pardon our appearance signs do not forgive the obvious neglect. The staff acts like they know it too. Stay away.
Pool lounge and pool staff were very friendly and accommodating as was the bellmen. Lots of things tho do for kids. Breakfast menu at Mariners was very overpriced and of little value including drinks. Women's poolside restroom didn't have functioning locks on stalls.
Very clean room Pool very cloudy
My boyfriend and I flew in from out of town and stayed here this past week for 3 days. Everything was amazing; the front desk was very professional and polite. Room service was great and accommodating. I loved the spa pool and pool side bar. The view of the marina from our room was breath taking. We will definitely be staying here again when we fly in for Christmas.
Parking was $25
Everyone was very nice and knowledgeable I liked everything
A beautiful place and always feels like you are on a luxury vacation. The lobby bar is one of the best hotel bars ever. I am concerned my credit card will be used under someone else's name as my bill I received was incorrect at the end of my stay and had the incorrect t address on the statement... Every time I've been to the hotel the check in is a huge issue and great area of concern... Honestly, limits my likeliness to return due to headache of rooms are never ready (I checked in last time the room wasn't ready until after 6p and this time I checked in at 4p and had to choose a room on a lower floor due to room on the original was not ready).
Hotel did not look the same as pictures displayed online. The room smelling like old cigarette smell it wasn't a balcony either
The pool area was very nice and great location on the water close to the beach I reserved a room with a king size bed. When I arrived I was told there was none available and was given a room with two queen size beds. They seemed smaller than queen and were definitely cheap mattresses. Very uncomfortable. Also the wallpaper was peeling off the walls and there was mold on the walls. Definitely not a 4 star!
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
Worst cell and internet reception
Pretty location and the facilities are nice. The room was clean and comfortable. The staff and operations were a hot mess. Ownership has changed and it was as if every employee there was on their last day of work. The checkin was a mess, the billing was wrong three times, the beach was nearly impossible to get help with chairs etc. the place is on a steady decline. Find somewhere else to stay for that kind of money unless they get their act together. We recommend the Palms in Miami beach! Same price but 1000% better on customer service and style.
They aré remodeling all the hotel, so all services and features are not available
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
Excellent pool bar service! Rivals sports bar service on both visits was BRUTAL! Stay at the other bars on property or go somewhere else. You will be glad you did.
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
Nice people and when things weren't right they made it right.
We only stayed one night and we payed $74. it was clean. The staff was very friendly. And checking out I remember Cay and Jefferey asking if there was anything else they can do to make sure we were good . But they were very friendly! But overall no complaints I found it to be very good ! I didn't like that the fact that no toliotries was offered, u know just in case for those last minute travelers who forgot to pack Something in such short notice , I also didn't like the fact that check out time is at 11:00. We barely had time to sleep in and use the pool . So I felt like I payed things I couldn't use. But overall the hotel was CLEAN and the staff was very FRIENDLY!
How close it was to where I was traveling On the reservation I put 4 guests.. tell me why in the room they only gave me 2 towels and linen for 2 guests.. when I notified front desk they took nearly an hour and a half to deliver the new items requested.
Cleanliness comfort Wifi , train noise
Front desk staff were super friendly and informative. The shower was hot and powerful. Only about 5 miles from beach and fishing pier. Well...... We walked in and the headboard had fallen off the wall it was mounted to previously. They made no attempt to try to even straighten the headboard before putting us in the room. Also the room was filthy. The toilet had pee in it from the previous rental. The room had a broken lamp. Oh and did I mention that my 7 year old found a half burned marijuana joint on the counter from the previous renter. "What is this on the counter daddy?". I don't think the room was cleaned between the previous renter and us. Good luck if you choose this motel. Hopefully you have better luck than we did. It is a 2 star at best but really a 1 star motel. No way it's even close to the 3 stars advertised.
I enjoyed my stay here. I would reccomend staying poolside view because there are train tracks very close and can be very loud. For all the bad reviews out there I believe that was long ago and they are working hard to revive their image. The mattresses were brand new, the staff was friendly and if you're looking for something cheaper and looking to drive to the beach.. the beach is only 10-15 min away depending on the beach you want to go to. I highly reccomend this for young adults, families not looking to spend way too much.. and it's great if you're not looking to be in the hotel too much. Breakfast is not included but that makes sense for the price you're paying. There is a resteraunt inside the hotel that we did not visit, but it looked nice. Not bad at all and highly reccomend!
The staff was friendly and very courteous N/A
Nothing. When we walked in. The front was under construction which was fine; however, we were informed that one of the elevators was working off and on so to avoid it. We took the "working" elevator up which had a musty aroma and walked to our room which did not have correct sign to guide us there. When we finally found it, the room was humid. We walked in and then ok our shoes off and realized immediately why. The a/c unit was leaking all over the carpet. At that point, we decided to leave. Got a refund and left.
One of the staff members, Andrew, were great. The restaurant in the hotel was amazing. Housekeeping was lazy and didn't clean, even after asking multiple times. Majority of staff were inattentive, WiFi was always out, the rooms had weird smell, and the elevator remained out of order my entire stay. No breakfast also.
Directions were correct. Hotel is being remolded, bugs everywhere, no fridge in room, creepy people all around, security not at all, smelled horrible, paid online, still was charged at the hotel, elevators didn't work.
The location, walking distance to restaurants and bus stop Poor consumer service Elevator was bad Wifi wouldn't connect
It was a decent room for the price. Staff was rude. I had a man come and try to tell me to go back inside my hotel room. Kinda dirty
The room was nice and clean with all the amenities. We were given a room on the fifth floor where the elevator was broken. We cannot climb five flights of stairs. My husband had bad chest pains and I have COPD and a bad back. Our son had to get us both eyes water immediately as we were suffering from climbing five flights of stairs to a room with not a good view.
Quiet, relaxing, close to shopping and restaurants. Could use more staff.
Wound up staying here during peak season on a business trip. Would be a great choice for family/spouse getaway and the staff were absolutely excellent. Excellent accomdation for the money and would go back.
Staff were absolutely amazing, thumbs up to the crew. The pool is absolutely beautiful, rooms clean, beach is five seconds from the pool. Highly recommend staying here!!!
I loved everything about the place The only thing I didn't like I was treated to two days at the hotel and it was paid for at checkout I was charged for hotel fee complimentary water a chair on beach that was a bit strange they should include it in the price especially When U check in and they tell you it's complimentry I get a bit cheated
Location Staff from the pool really rude open more time the pool
Location, great pool, lots of on site food choices, no need to even leave the resort The housekeepers would forget to clean the room. Mattress is terrible
Beautiful ,quaint ,romantic hotel on the beach. Nostalgic luxury. Our new go to vacation Resort! Bathroom could use some attention to the grout. Little mold here and there. Overall still an excellent place to stay.
Our room was spacious and the view was gorgeous! The balcony off our room and on the back of the resort was great. We really enjoyed eating and having a few drinks out there. The resort's beach was very nice and the guys that worked the beach stand were very attentive. All of the staff were very friendly as well. We had a great time! The bar closes at 11:30pm, which seemed kind of earlier. We were there at close Saturday night and there was at least 30 people in there still wanting to stay at close.
The rooms are a bit dates but beautiful, and the location, staff and amenities more than make up for it! Nothing
I'm surprised there wasn't a pay-toilet! Extra for everything.
Located on beach near Birch Park. Kayaks, paddle boards, lounge chairs, umbrellas, towels, etc available on beach for guests. Valets, check in folks, & staff in general excellent. Rooms nice with good layout and generally quiet. Maid service okay- did not clean our room one day, even tho gone during mid day for about 3.5 hours- not really a biggie as rooms well supplied except for coffee. Saw young, middle aged, older, and family's with small children- EVERYBODY looked like having a good time. Two things- one morning fire alarm system tested for about an hour. Very loud speaker- wonder why cannot check b/t check in/checkout vs mid morning. Maybe fire dept controls and hotel does not have a choice. Other thing is somewhat trivial- hotel has very limited TV channels; missed The Walking Dead:( But wife could watch Oscars on other TV. Having 2 TVs a plus, even tho channel access limited.
I absolutely loves this place. Great location, friendly staff, amazing food. And the beds were xtremely comfortable. Parking was a bit expensive. $30/night
It was clean and friendly staff It was clean and staff was friendly
The hotel was very nice. Very attractive. The staff was extremely rude.
Bed wasn't confutable. Ac wasnt good.
It was just lovely
Everything about this place was very nice. Beds comfortable clean and spacious room and friendly staff. Nothing
The hotel was beautiful just needs a few upgrades. I lived the pool area and the decor of the hotel. The hotel was beautiful just needs a few upgrades carpets and curtains were dirty, the elevators need some visual work.
Good wifi Great place near 95. The wifi is good and the staff was friendly. The king size bed was comfortable. The restaurant was nice but not crowded. The business center needs an upgrade. Overall it was very good!
Nice pool area on a lagoon even if there is no beach. But not necessarily a kid pool. No slide but nice lounge areas. Love that parking is so convenient and no extra cost! Friendly staff with prompt response. Good location off I-95 even though it is in a business-like park area. Large and comfortable rooms. Can't say I have anything negative.
Very clean great valuee
Typically we love Westin hotels. This hotel should not be allowed to carry that name. The first issue was that the hotel was dirty. Not just our room but all of it. Elevators were slow and old. Lobey was not clean. The pool was nice but the health club was dirty. The hot tub was broken. The restarunt was way over priced for quality of food. We were very disappointed.
One of the easiest check-ins I have ever had.. Friendly staff and beautiful room. There was hardly any I disliked regarding my stay... Maybe more premium cable TV channels?
The staff was very friendly and helpful. The hotel was clean and we really enjoyed the pool.
Not enough parking.
Room was well done inside. Good proximity to grocery store. Outside bar was very popular Location wasn't close to any sights/attractions. Wasn't clear how to access beach. Looked more like a motel outside.
Great location. Nice room. I am happy for big refrigerator. Thsnk you, I had good one night. I miss breakfast there.
I loved the modern up to date look of the rooms and they were clean. The pool was open and clean as well.Staff was super nice I didnt like how it shows on the map before booking that its right on the ocean but its actually not. You have to walk about a mile to get to the public access for the beach or drive and pay to park.
The room and the pool 24hrs was great The person in the front desk during the morning shift. Poor manners, horrible service, rude and not friendly.
We had a jaccuzzi in our honeymoon suite. The room was clean and smelled fresh. The staff was very friendly and we could use all of the 4 pool areas.
No beach access
staff pleasent...clean room....quite the bath water in our room was cold...could use some more lighting...kind of dark and dreary....window curtain did not close....not very inviting overall
big rooms clean affordable slow internet poor breakfast
Stuff were helpful and friendly We did not aware of that it is a renovated hospital, bed was broken
Nice hotel.....having a car is a must have deal. Absolutely nothing in walking distance Great staff....very courteous and helpful Carpet a bit dirty, sink was cracked. Right off I-95. Minimal breakfast.
Good value if staying in the area for a night. Not much around the area, more industrial. A casino is close by, but not much else. Not a family site as there is not much to this place, but a place to sleep. Rooms need to be cleaned more thoroughly. I know most places do not clean the bed covers frequently. One of the beds in our room had stains on them that were quite visible.
Spacious room, safe building, cleaniness! nothing
Friendly Service. This is a dormitory in an office building that has some rooms for rent. Old furniture and beds. Very odd vibe about the whole place. NO amenities one would expect at even the most basic hotel. For those on a budget at half the price it might be worth the stay, but otherwise, look elsewhere.
Very basic furnishings. Didn't at all feel like a hotel. Also: We returned from our hotel stay. We had pre-paid for this hotel stay. Unfortunately, the hotel also just charged to our credit card the full amount of our stay. We contacted the hotel and hopefully this will be refunded.
Hotel was great, as noted by another reviewer, the shower was cold, but we found that the dial was backwards (hot was cold and cold was hot). Great hotel though, comfortable and clean.
Was very clean. Staff was friendly and helpful. N/A
The air conditioner worked great! Hummed all night and never turned off. Perfect for keeping you nice and cozy. The room was quiet. The bed and pillows were comfortable. The staff was very friendly and were very accommodating. Parking was easy and the hotel is close to the expressway. The room was outdated. The light in the bathroom barely worked and was practically unusable (they did offer to switch my room, but I was too tired and just wanted to get to sleep). The carpets were stained and dingy. The furniture was pretty banged up and looked like they picked up some pieces from a garage sale. This "hotel" used to be a hospital and still maintains that look and feel. Had I needed to stay more than one night, I may have passed. The no alcohol rules seem a bit odd for ANY hotel and to change a guest $200+ for evidence of alcohol consumption is rather steep. This appears to be a religiously ran facility.
This is really a hotel. It's an old hospital that's now owned and operated by some sort of religious organization. It was very weird lots of rules and strange keys to gain access to the room. I did not feel secure.
Beach front and accessible to anything, nice ocean view from the room, clean hotel and it has everything we need. Front desk is horrible specially the person who checked us in. She told me that I will get a text or a phone call when the room is ready but unfortunately no one calls me back not text. I have to call and find out myself to see if our room was ready. Other than that everything was perfect.
access to ocean construction
I had to wait until 6pm to check in
It was a great location however service and staff were average. No one really went out of their way to be helpful. We arrived at the hotel at 9 am and were not allowed into the room till 3pm. The jacuzzi tub had yellow water coming out of the faucet.
It was a beautiful hotel with very friendly staff. We were able to checkin early and the junior suite with the balcony views was wonderful. That the ATM charged US$3.50 to take cash out.
Nice pool area, access to beach; good restaurant/bar; close to lots of activities in Ft. Lauderdale
Great service, staff, food. Great location. Hidden fees. Mandatory "resort fee" should be part of up front cost, not an "indicental" learn-about-it-upon-checkout fee. Wifi painfully slow.
Location and suite we stayed in The valet parking - over priced and under delivered
Walking into the resort really felt like home. The staff was friendly and very accomodating and it felt so fancy! I really enjoyed my stay and I always stay at the Hilton when I travel, never disappoints! We had a jetted tub in the room and a view of the beach, the swimming pool overlooked the ocean which was walking distance from the hotel! Our whole experience with the resort was everything we dreamed of. Will definitely return our next trip to Fort Lauderdale!
The location was great and the rooms were very nice! The wedding we attended was beautiful. I had left a watch by the pool and checked with the front desk to see if anyone had turned it in. They simply said no and sent me on my way. However, when I checked at the pool restaurant, she asked me if the front desk had checked with lost and found. The front desk didn't even bring up lost and found as an option. Luckily, security had received the watch and we were able to get it back.
Lovely hotel, large room although suite was booked. Balcony door did not lock
Every visit excellent food!
the staff was very helpful to my special needs. a little to far away if you are going to miami beach
Thomas was wonderful at the front desk. Since they could not find our reservation.
They appeared to be doing some construction, but it was noisy and the overall facility seemed very worn in a little tired looking
Location; felt safe as a lone traveler. Friendly staff. Excellent housekeeping staff. No in room coffee maker.
Bathrooms were good and room standards were very acceptable Restaurant seemed a bit Galban hearted and lacked sole - being picky but bar AC was way too cold