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The lobby and common areas are beautiful and impressive. Our room was dated, smelled like a mix between cigarette smoke and mold.
The location & the staff Every room is definately NOT worth $200/night. When you're in the tower, on the 20th floor & have a beautiful view of the city / river / area it's one thing, but on the Pantlind (old) side - the fourth floor affords you a view of the parking garage across the street, a tiny room with, what feels like, a water closet for a bathroom and barely room to turn around.
Beds very comfy. Decorated beautifully No sink in bathroom. I usually dont want to walk into another room to wash hands
We had requested adjoined rooms for our group of 8 women. We were told twice that this would happen and it did not. The people in the room next to us complained about us talking late at night and the hotel manager threatened to kick us out. We did not even have a tv or radio on but women sitting around talking. They were extemely rude and we could not believe after all the wedding and party groups they have there on a saturday night they considered us a problem. I will not stay there again, the staff were extremely rude.
The room with a river view. The staff was excellent. They truly helped us in many ways. The quality of service was twice as good for half the price of many larger cities. Wonderful value. It has a great bar upstairs but it was nearly empty on a Friday night.
Excellent location downtown on Grand River front, very comfortable, top-notch facilities. Good for both luxury leisure travel and business (hotel contains many quality-appearing meeting rooms, plus is integrated with downtown skyway system to convention center, arena, and office buildings). Part of the hotel is a very interesting and elegant historical restoration. Hotel could be OK for families, but seems more oriented toward adults. Overall, an excellent hotel and worth the money. For some reason, we were told at check-in we wouldn't receive full housekeeping during our weekend stay; instead we got vouchers for hotel food and services. We have no problem using sheets and towels for several days (just like home!), but I thought it strange that a luxury hotel would not have full housekeeping on weekends (I don't know if that was true for all guests, or if there was a special issue that caused it this one time). I marked "value" and "cleanliness" slightly down for this reason. Also, sound deadening in the historic part of the hotel (where we stayed) could be better. There was a fair amount of noise from the hallway and plumbing noise from adjacent rooms.
A fantastic hotel will outstanding service. This hotel has rivaled some of the best I have stayed at all over the country.
lots of amenities with pool and racquetball park hotel oversold and did not have room booked
All staff was very friendly! Loved walking through the skywalk to the BOB! Beautiful hotel!
We had problems with billing for additional activities
You can hear the highway nearby.
Very clean. Full restaurant/bar. Small convenient store. Pleasantly surprised at how nice it was!
Loved the clean and modern look, but better yet, the friendly staff and location. Lots of restaurants and activities within walking distance. I parked my car (for free!) and was able to walk everywhere! I wish the breakfast was included and buffet style.
The staff is very friendly and the location is right in downtown.
The bartender was really nice and our room had a fridge and microwave. The staff was friendly. Had to pay to upgrade for the room I originally booked. They had a scheduled power outage both days
The staff at the hotel really made me feel at home. The hotel is in a great location downtown - you can walk to bars and restaurants and you have the highway next to you = perfect connections. The breakfast at the grill was excellent. I definitely would book this hotel again .
Upgrade was appreciated. Staff was friendly and helpful. Relaxing stay. Would have liked restaurant to open earlier. Left at 7 AM just as it opened
nearrby the center, the river , easy access off the main Hwy's. friendly staff . N/A
Very friendly and clean rooms. Nice quick walk to the city.
Reception staff friendly and helpful. The toilet did not work and had to be "plunged " at 11.45 pm when we were going to bed. Also the restaurant service was slow and parts of meals, eg essential sauces had to be requested several times.
Most aspects of the stay were fantastic... clean room, nice bathrooms, good restaurant staff, etc. The internet connection would drop out unexpectedly, and continuously prompted me to enter a login password every 20 minutes or so. This occurred on all devices, whether my laptop, tablet, or phone. It made it nearly impossible to get any work done while at the hotel. I would give this stay 5 stars, but this is a fairly significant issue for business travelers. Hopefully they can resolve this problem, but it made my stay far less positive.
Art exhibits kn lobby and staff Bathrooms a little musty
Location and staff Valet was over priced Facilities somewhat dated
The location was great. Everything was in walking distance of where we wanted to go. Great night Life too! The check-in was at 4 which Itcould have been at 3 and the check out was at 11 instead of noon. That's the only thing I would change.
Staff was friendly, but unsophisticated. I was switched out of a room because it smelled musty/moldy. Food was good, but expensive, and I'm not accustomed to having to purchase coffe and breakfast when I travel. Amenities bottles seemed to be only partially full. Rooms were unremarkable, but clean. Staff was vacuuming my floor when I checked in around 5 pm. Internet slow, and again I'm not used to having to purchase a premium package for Internet. I'll stay in a cheaper hotel with better amenities and less focus on decor next time
The hotel was very clean and our room was great! Staff at the front desk were extremely rude during check in, even stopping me in the middle of talking to help another guest who came back up to the counter. The bell tower staff were also not very friendly. Elevators were slow due to "construction" (that was no where to be seen).
The staff was extremely informative and friendly. The location was pretty good, within walking distance to many things downtown. I felt like it was pretty expensive for what it was and I also had called ahead of time and was put on hold and hung up after waiting for around 20 minutes and called back and was immediately helped.
good location, free parking, most things are as expected Rather mediocre hotel for a rather high price. Rooms are clean only until you look carefully. Free wifi included, but they cut off skype calls after 2 minutes, so that you would have to pay for premium internet. Overall, typical greedy hotel chain, but could be good choice if you find nothing better in the area.
We enjoyed our stay here very much. Short bicycle ride along river to downtown. No complaints
Nothing We exit the elevator after 13 hours of driving, with out two children (5 & 9), to razor blades, trash, construction debris, just a flat out disaster shoots down the entire hallway. A man says we shouldn't be here. I said ok, and headed back to the front. The Dest person says, it's ok, thanks for your patience!?!? W.T.F. !?!?!
The hotel is super close to downtown and has a free shuttle service that you can reserve up to a half hour in advance. Our bed was comfy too. Checking in and out was easy. Right next to the expressway. Our room didn't have a phone, which was weird, and one of the lightbulbs in the bathroom was burned out.
I liked being close to the river and downtown. I plopped down on the bed when I got in the room and found 4 hairs. . . not my own. One was a pubic hair! They sent a maintenance guy to change the sheets and we helped him change them. The pillows were the worst pillows I have ever seen. Totally lumpy foam.
Low price, easy access to express way Wet carpet, power kept going out, dirty bedding,
Not advertised that it was under renovation. Way too expensive for the quality. Window covered by plastic due to renovations. Bedding was dirty.
Very clean rooms - great pool
Housekeeping was amazing, very clean rooms and pleasant staff Television channels were limited Sleep number bed remotes didn't work in room 601 Microwave plate should be adjusted in room 601
They staff were very apologetic and did their best to provide great service despite the fact that this hotel is a dated crumbling relic - it has been purchased by a hotel group and it will be unrecognizable - completely transformed and beautiful when it's finished. We never would havbooked there had we known the state of the reno, we were advised there were renovations but this is far beyond what we expected. it's surprising it's open right now considering the scale of renovation. The pool and whirlpool were drained which was disappointing. But the beds and pillows were fantastic and we slept well.
Very inexpensive and close to downtown. Excellent customer service from staff. Suitable for a girls night out! Elevator was extremely slow; coffee was very weak.
not much..bad location rooms smelly..floor smelly..understaffed..bad location..no directions for sleep number bed
Staff very helpful Everything under construction, lamp broken, dirt and smashed bugs on walls, navigating to room through hanging plastic, windows blocked out. The online info for the hotel indicates a luxurious property which is miles from the truth. We did complain and did receive a small discount but the experience was dismal.
I love this hotel! The staff is amazing the restaurant has delicious food and cocktails! I would stay here again!
Beds, pillows, and sheets are amazing. I slept well. Staff was friendly and lounge food was delicious. Though they have quick and friendly room service, there is no table to eat my food on. I used the ironing board.
The beds were extremely comfortable, though felt a little short. The feel of the room was very modern and classy. Really enjoyed the complimentary coffee delivered to our door the next morning. Staff was very friendly and accommodating. Room was very quiet. Found some dust bunnies under the bed/nightstand. Didn't have any shampoo in our bathroom.
It's located near the city center and the staff is very friendly. The rooms also have an interesting style. We were underwhelmed when we got to our room because the view out the window was another brick wall a few feet away. My girlfriend freaked out as she's claustrophobic.
Great location and easy Parking across street but not big deal. Maybe they could greet you as you arrive to take bags. Other than that- simple, great design and easy. We were traveling as a family with three small children. Walking distance to madcap coffee.
The room was very clean and the bed was comfortable. It is located within walking distance of most places. The room we stayed in was Not well represented by the City Flats Photo. I won't go further. But like I said the bed was comfortable and the room was clean. But I'm going to be wary of "boutique hotels" in the future. I would recommend for a business stay though.
First this hotel is NOT DOWNTOWN. So the name is misleading. Second the experience we had was below par for the price and even just as a regular person staying at a hotel. This is because of the incompetent and even rude service of Ben at the front desk. While we were enjoying the hot tub with another couple at close to 10pm, a young child who was unattended PUKED in the hot tub. The other apologized to us, but Ben was rude and made no attempts to improve the situation. We headed up to our room to continue our conversation and 20 minutes later Ben came to our room and -- no joke -- threatened to call the police because four adults talking *apparently* was too loud for the Hampton. Calling the police would have been a waste of time for public servants, we didn't have loud music playing, we were simply talking at normal volume. The biohazard left unclean in the hot tub however could truly be dangerous. Not sure what they were thinking but Ben must be too immature to handle a management position on a busy weekend. It was just bizarre. Also, the front desk attendants recommended we grab a drink at the restaurant attached. We walked over to find the restaurant is closed for renovations. It's attached to the Hampton -- how could the front desk staff not have known it was closed? Then two separate times I tried to ask quick questions about transport/attractions at the front desk, but there was only one person working and she literally fielded 3 separate phone calls each time while ignoring me standing right in front of her, so I just left and googled it. We're pretty easy going people, but this was seriously way below our expectations. I would not recommend this hotel to anyone. There are so many places to stay in Grand Rapids and the city as a whole is very affordable, so steer clear of the Hampton Inn.
Clean, modern and comfortable.
The food was good. They are going through renovation. It's extremely difficult finding the entrance to the hotel and to the building. Finding your room is like going through a maze.
Spacious and up to date rooms. Very long corridors
I loved that such a simple hotel has so many amenities. I enjoyed the pool, suana and jacuzzi!
Rooms were spacious, room service food was good. My guestroom was an un-remodeled room and was really tired looking. I wished the front desk checked me into a remodeled guestroom being that the other 5 people traveling in my group were put into newly remodeled rooms. I was also put into a room with two double beds... which was unnecessary, being that I was traveling solo.
The hotel is finishing a renovation and the rooms and lobby look great. I cannot wait to come back and see the completed project. The hotel was easy to get to and had alot of dining options in the surrounding area.
Premium old school building. Quiet. Upscale bed, sheets & pillows. Spa treatment in the rooms Ad unit in wall was loud.
Good room service is always a plus Bathrooms and tv could be better
In renovation - rubbish :-(
Business center should be complimentary,not and extra fee
Nice and peaceful location. The lopsided of one side of my bed.
The front desk staff is incredible. Korey Smith (Front Desk Supervisor) made my extended stay enjoyable, made me feel 'at home' and went above and beyond to make sure everything was enjoyable. The renovated rooms are nice and functional and free internet made my business trip a pleasure! The only thing I would change about this hotel is the fitness center. It's in the middle of a main hallway with a wall of windows so you feel like you're on display when you're sweaty and gross. Even pulling the blinds doesn't really help. Other than that, the hotel is fantastic.
Breakfast not included in the price
Needed a small free breakfast Otherwise it was great
Nothing Difficult to find, had to hunt down front desk help, and the location of elevator! Lobby and elevator are on complete opposite sides of building. Did someone actually get paid to design and layout floorplan????
This hotel went above and beyond for us! Our room was incredibly clean, the staff was extremely friendly, and the pool area was immaculately clean. Overall, I'd give this hotel a 10/10 for the cost and our stay.
The staff at the hotel was excellent. The room was very clean and comfortable. The problem is that we could hear every footstep from the people above us. They were not doing anything excessive its just that the floors speak. The noise
The room was very clean, comfortable and overall the hotel was pretty nice. Nice gym facility and pool. No complimentary breakfast which I thought was interesting because every other hotel I've stayed in on 28th street has one, and a dinner each night. But the most irritating part was that if I went to get breakfast in the restaurant, I couldn't tip the server on my credit card. If I'm on a business trip, I'm on the company credit card...why do you have a set up where your employees can't be tipped that way? Seems archaic. I also had no welcome/information book in my room to know what's what with the hotel or surrounding area. Not a terrible thing but it was still a tad annoying when I had no TV guide or restaurant guide when I wanted dinner. Overall the hotel was nice, but I'll be honest, for the price I paid I won't be staying there again. There are several other hotels for cheaper that offer more.
Location and availability It is at a quality of 70$ hotel.
Absolutely Nothing. Our room was not clean. The pool had dirt and other stuff floating in it. The room next to us was loud and noisy all night. When I spoke to Kira Edwards upon my checkout. She gave me a song&dance about how she and the hotel weren't responsible for the loud guest.We took pictures of our room. The shower had mildew in the corner,the sheets were dirty.We requested more towels. Never got them. We were told housekeeping had them and would bring them to our room.
Beds were comfortable. Refrigerator in room. Restaurants close by. Toilet was dirty. There was pee visibly under the seat. Bottom of tub may have been clean but looked grungy. Very squeaky floors. Could hear the people above us every time they walked. Elevator very difficult to find. Help from the front desk to find it should be standard.
The cost was reasonable. The location was hard to find, but of off the busy street. Quiet setting with no street noise. The carpeting in the rooms was old and should to be replaced. The hallway carpeting requires a through cleaning. The stairwells had trash (empty bottles, candy wrappers, etc) on the steps and in the corners.
Availability The hotel looks and smells old. It's certainly not worth 150$/nt
It was very clean, moderately fancy, nice pool and hot tub and friendly staff! Most important for us was the 2 extremely comfortable queen size beds for 4 adult women. Nothing.
The double room was larger than I'm used to. The whole place was very clean. I enjoyed free breakfast in the lobby.
The room was very comfortable and clean. Since we booked 2 rooms, we were automatically put in adjoining rooms-very convenient.
Breakfast was good, the room was clean and the people very friendly. For the price I would stay there again in a heartbeat.
Very clean, very nice staff, Breakfast was excellent
The room was very clean and spacious. The staff was very friendly. We left our room around noon until 4:00 p.m. and it was not cleaned by the time we got back. We called the front desk and they informed us that there was a note on our room not to clean - just empty the trash. We did not request this so not sure how that happened and even if that were the case the trash was not emptied anyway. They told us they would be up right away to clean the room but we had to go down to the lobby until that was completed. Not pleased that we had to vacate our room again. The hotel was very hard to find as well. While the address is on 28th street, it is not directly on that street. We had to go through two parking lots and around the Target store to find it. Signage is basically non-existent on 28th street (sign was so small and off the street that we missed it completely the first time by).
Rooms are clean and housekeeping does a great job Billed me wrong, even after verifying billing on check in. WiFi is weak.
The property was clean and nicely decorated. The breakfast was good. The location was close to the highway but far enough away from it to still provide a quiet serine atmosphere. Loved it! The bar was not open.
The cleaniness and the eye appeal/design of the room.
Guess we had bad timing. I would've rated everything excellent except while we were there the blacktop was being done so we had to detour around through another hotel entrance and enter through the back way during our weekend stay, which also limited parking. It was also time for the carpets to be cleaned which was a minor inconvenience while I was trying to get ready for a wedding.
First of all, the staff was very friendly and housekeeping kept our room stocked with towels and bed made every day. The rooms are very nice, feels like a small apartment. The pool is kept clean and the spa as well. The recreational area was very nice, with a basketball goal and volleyball net. Overall my wife and I had a pleasant nine day stay at the hotel and would definitely stay again if we ever stay in the area again. The door to our room was hard to open and needs repair. One of the two keycards to our room did not work most of the time. The light in the bathroom was missing a cover.
Good rooms, but AC was broken and couldn't be fixed.
Nothing. I was told I did not have a room upon arrival which took an hour to sort out, late at night. This is an old , dumpy property which does NOT represent your brand well.
Staff was extremely courteous and helpful. Liked the call 15 minutes after check-in to ensure everything in the room was fine. Room had a full kitchen and wood fireplace. Breakfast was good, with scrambled eggs and corned beef hash in addition to the regular fare. Liked the little half-basketball / volleyball court. Fitness area had two treadmills, bike, stair climber, curl bar and some dumbbells, and universal machine.
It was big. It had a kitchen. Centrally located. Right by mall. Private entrances. Plenty of parking. WiFi was awful. Could not keep a connection. Tv selection was awful so nothing to watch. Units were run down. In ours the ice machine was ripped out. For a two br unit which they upgraded us to after a mixup where we had to move rooms- there was only three glasses. Two chairs at table. Four plates. It wasn't set up well. The room was clean but stains on furniture and cobwebs. Expected more from this property.
Full kitchen!!! Snow covered steps were a little treacherous and sidewalk to steps.
The staff were quite friendly and capable; the room was large--it was nice having the kitchen and lounge area. The pool and hot tub were very nice. The mattresses were *terrible*. Especially the fold-out couch--that mattress was just wire with a bit of padding over it. I felt very bad for my daughter, who had to sleep on that. The queen bed wasn't great either. The room seemed a little tired and worn, but not bad.
The extra amenities in the room were a nice touch. The fireplace added a warm cozy element to the room. The staff claims to have a no party policy however when reported, little is done to quell the noise. My stay would have been much better if I had been able to sleep.
The room was just like a little apartment. Very clean and the staff was very nice and helpful. Next time we r in town we will definitely be staying here again. :) Did not like that we couldn't check in till 3pm, we where in town early and had to wait to unload our bags in the room. the number on the building was a little confusing but we found it.
The Staff was nice, and even with renovations being done, it was relatively clean....the Breakfast Buffet was good (with the exception of the eggs, they were not good), but everything else was pleasant. Just the eggs, they were just not very good.
clean and comfortable. Very good price for the services provided.
The room was clean and included a frig. The location was good. Plenty of restaurants and shopping. It also had a swimming pool. They offered a catered dinner which we didn't use and the breakfast buffet was pretty good. The room was small but comforttable.
clean room, comfy bed, nie shower too many kids in the pool until almost closing time. they need adult only swim times. also they ran out of pool and room towels
it was very clean and staff was very friendly.
The beds were great and the rooms very clean. Breakfast nook was to small for the amount of people coming through. There also was a large group of preteens who kept running up and down the halls banging on doors. I blame the chaperones more for not reigning them in.