Cons: car was limited to a maximum speed, assuming it was a default setting from the manufacturer as they weren't aware of it
Jun 1 2016
If you want customer service: go to Enterprise.
Pros: Customer service, new car, no hidden charges. Enterprise is the best.
Cons: Location is bad. It's in a sketchy area of London.
Sep 21 2016
Pretty little sewing machine
Pros: Price. efficiency of pick up and drop off. Color of car. Gas mileage. Looks of car (lots of amused comments). Size for traffic and city driving.
Your staff were super helpful.
Cons: Engine size - zero power. Enough for around town but on a long trip (London to Exeter) not good.
Seats were not great for long ride - was glad to get out.
BUT it did the job and we'll be back.
Oct 25 2015
Best LHR car rental service of the lot
Pros: The service counter was ready for me and quick and efficient. I've had to pick a number and line up for an hour or more at some other car rental agencies at the airport. So, Enterprise was such a pleasure. Dill at the counter was very helpful and patient. Great selection of available cars, also.
Cons: I liked everything about my experience.
Jul 16 2016
Pros: Seamless from start to finish, with helpful and friendly staff. I would thoroughly recommend Enterprise!
Sep 13 2016
Pros: good service
Sep 20 2016
One of the best car rental experience
Pros: Overall experience was great, from quick pick up at the terminal to driving out from the rental place, also the returning the car back to Enterprise was quick and easy, no waiting time at all.
Aug 25 2016
Great customer service
Pros: Very attentive reps. Good pickup service at the terminal. Cars conveniently located.
Sep 12 2016
They will try to charge you for any scratch - only
Pros: The car itself was fine
Cons: They found a "minor scratch" on the bottom of the bumper and charged my Amex 1,000 pounds for the incident even though my partner and I are pretty sure it was on the car already.
They seem to make money by getting Americans etc to pay for what they expect to be scratches so if you use them be sure to pay for extra insurance covering garbage claims like this.
Cons: They didn't have the car I had booked at the rental location and could not offer any other option as they were fully booked.
Nov 4 2015
Had to upgrade, quadrupled my rate.
Pros: They had a car available that fit 4 of us and our luggage- an automatic Volvo station wagon. Friendly service, short wait in line (5 mins).
Cons: Long wait for shuttle (15 mins). When we arrived and realized we had too small a car, the next size upgrade was over 4 times the Kayak rate! There was gum stuck to the door handle, gross!
Oct 19 2015
Horrible customer service.
Pros: Car was great, new and clean.
Cons: Watch out for the staff that process your order. They are rude and pushy about selling you extra stuff you don't need and may not want. Certainly not appreciated after an over night flight with 3 kids which they knew and we're trying to take advantage of.
Nov 11 2015
Above & beyond
Pros: I messed up booking a day too early, rental cancelled, staff sorted out. New rental cost me more but not as much if I was a walk in customer. Staff service excellent.
Cons: Could not alter my original booking on line, very disappointed.
It was cácelled the reservación unilateral y at TH
Pros: Ask for indemnity.
The y said has no cars
Cons: Unacceptable argument OF cars did not arrived.
Jul 26 2016
Pros: Nice office, good price.
Cons: Long line.
The herz employee first refused giving us a car, saying that according to their policies, we can't rent it without an international or European driving license. When asked to show this requirement in their T&C, he retracted his claim and said he will make an "exception".
Apr 6 2016
Convenient but a little tough to find
Pros: Location great to drop the car.
Cons: You really have to be ready to turn into their parking garage with London traffic. London traffic takes some getting use to.
Cons: Terrible service on pick up- almost 2 hour wait to get the car!!!!
Oct 11 2015
good car, poor service
Pros: convenient location, good rates, good vehicles (3rd time renting here).
Cons: waited 30 minutes for customer service to answer the phone and gave up.
Fuel option is cryptic at best.
There was an additional 12GBP charge that was not included on my Kayak rental, that only showed up when I picked up the car.
Terminal was closed when I dropped off the car and security let me in to drop the keys.
Sep 4 2016
CDP not accepted
Pros: We got a free upgrade to a better car. - probably because they had no small one available.
Cons: We booked the car incl. CDP via KAYAK. The CDP was not accepted so They wanted us to book another one for 36 GBP a day. After some discussions we had to book the minimum insurance which wa much less.
Cons: Ace at London Heathrow is run by Green Motion which is a bus ride from the terminal 2. Nobody in the car rental zone at terminal had even heard of Ace. The staff at green motion were rude, they don't take Amex which forced me to buy their insurance and staff have poor English language skills - in UK!
Certainly will avoid at all cost.
Cons: Poor customer service, car was not full pf gas and had to chase Avis agent to prove
Bc I rented with kayak avis agent mentioned we would have to deal with all expenses first and then claim through third party - clearly not convenient to customer