London Car Rentals

Cons: car was limited to a maximum speed, assuming it was a default setting from the manufacturer as they weren't aware of it

Cons: Location is bad. It's in a sketchy area of London.

Cons: Engine size - zero power. Enough for around town but on a long trip (London to Exeter) not good. Seats were not great for long ride - was glad to get out. BUT it did the job and we'll be back.

Cons: I liked everything about my experience.

Cons: Nothing

Cons: They found a "minor scratch" on the bottom of the bumper and charged my Amex 1,000 pounds for the incident even though my partner and I are pretty sure it was on the car already. They seem to make money by getting Americans etc to pay for what they expect to be scratches so if you use them be sure to pay for extra insurance covering garbage claims like this.

Cons: They didn't have the car I had booked at the rental location and could not offer any other option as they were fully booked.

Cons: Long wait for shuttle (15 mins). When we arrived and realized we had too small a car, the next size upgrade was over 4 times the Kayak rate! There was gum stuck to the door handle, gross!

Cons: Watch out for the staff that process your order. They are rude and pushy about selling you extra stuff you don't need and may not want. Certainly not appreciated after an over night flight with 3 kids which they knew and we're trying to take advantage of.

Cons: Could not alter my original booking on line, very disappointed.

Cons: Damaged car, hidden costs, terrible pickup conditions

Cons: Unacceptable argument OF cars did not arrived.

Cons: Long line. The herz employee first refused giving us a car, saying that according to their policies, we can't rent it without an international or European driving license. When asked to show this requirement in their T&C, he retracted his claim and said he will make an "exception".

Cons: You really have to be ready to turn into their parking garage with London traffic. London traffic takes some getting use to.

Cons: Terrible service on pick up- almost 2 hour wait to get the car!!!!

Cons: waited 30 minutes for customer service to answer the phone and gave up. Fuel option is cryptic at best. There was an additional 12GBP charge that was not included on my Kayak rental, that only showed up when I picked up the car. Terminal was closed when I dropped off the car and security let me in to drop the keys.

Cons: We booked the car incl. CDP via KAYAK. The CDP was not accepted so They wanted us to book another one for 36 GBP a day. After some discussions we had to book the minimum insurance which wa much less.

Cons: Ace at London Heathrow is run by Green Motion which is a bus ride from the terminal 2. Nobody in the car rental zone at terminal had even heard of Ace. The staff at green motion were rude, they don't take Amex which forced me to buy their insurance and staff have poor English language skills - in UK! Certainly will avoid at all cost.

Cons: Poor customer service, car was not full pf gas and had to chase Avis agent to prove Bc I rented with kayak avis agent mentioned we would have to deal with all expenses first and then claim through third party - clearly not convenient to customer

Cons: Car had a large blind spot.

Cons: I will never use Thrifty again, absolutely the worst customer service I have ever experienced.