London car rentals

Cons: They didn't have the car I had booked at the rental location and could not offer any other option as they were fully booked.

Cons: First location where I booked did not have vehicle. I had to transfer via train to another location

Cons: Long wait for shuttle (15 mins). When we arrived and realized we had too small a car, the next size upgrade was over 4 times the Kayak rate! There was gum stuck to the door handle, gross!

Cons: Additional charges not highlighted when booking which is obviously misleading. Will not be using Kayak again for car hire or flight booking. In the UK it is compulsory to have car insurance and Kayak provided a misleading car hire quotation without insurance which is clearly pointless when a minimum form of cover needs to be added on anyhow. The app for car hire is therefore a complete waste of time and I will not be using it again. Friends/ colleagues will be receiving the same feedback also. I also did not understand the Hertz counter staff asking me had I ever been convicted for drink driving which I thought was rather odd. I do not drink drive an never have done however if I had been one of those lovely people that does I am sure I would not tell the counter staff such. I would have thought with it being 2017 the old man could be linked up to the DVLA to check driver convictions, it would be rather prudent.

Cons: Flat tire on the journey took them almost 24 hours to get fixed!

Cons: Kayak didn't list the additional underage amount, despite it being a fixed rate by Hertz. Though we knew we would pay extra, we were shocked to find the amount was more than the daily rental fee itself. This was very transparent where Hertz was concerned, but not posted by Kayak.

Cons: Price is always just over expectation on the final receipt. But considering the overall experience it was okay.

Cons: Not enough staff working deak and the person gave us the incorrect Bay to pick up car so we tried to drive the wrong CA out

Cons: Lumbar support area could be better, we both had backache, but overall a minor issue.

Cons: I dropped the car off after less than 24 hours but Hertz insist I can not get a refund for the second (unused) day.

Cons: There was an error on my part on the rental so the car was not available.

Cons: If there were worse categories i would have used them. The customer service was 0/100 stars, the worst i have ever experienced in my life. Upon renting the car we were suggested to pay for a full tank of gas. We told the employee that we were only driving to cambridge and would not be needing a full tank. He told us something along the lines (was difficult to understand 100%) that it would be the same price, so he suggested that, thats what we should do. He did NOT tell us that we wouldnt get money refunded for unspent gas!? We agreed to buy the tank and upon returning, a second employee told us we would not be getting money back for unused gas (completely new information). He told us that we could go down and fill up the tank, return it full and he would try and change the contract for a possible refund. Upon return suddenly he was not able to do anything at all to help us, except that we could write to customer service. We did upon returning home - and ofcourse, customer service will not take any responsibility for the words of the employees at stanstead. In the end, due to ridiculously poor service we ended up paying 58 GBP for about a a quarter of gas. Needless to say we were stunned by the service we recieved at Easirent.

Cons: Absolutely terrible customer experience. We called and informed the company that due to our flights we were delayed. We asked if we needed to do anything else to confirm the rental, including paying in advance. They said no just come when you can. Upon arrival at the airport, we called to confirm how to get to their rental location - they told us that because we were not there within 5 hours of the booking, it was cancelled. The only other option was a large van at an additional three times the original price we booked. The staff were rude, were not truthful with us over the phone about holding on to our rental, and were not helpful. I'm shocked and would not recommend this company.

Cons: The price quote per kayak is misleading and does not include all the extras. When I arrived to pick up the car my total charge tripled. Very disappointed. Did not end up getting the car.

Cons: Guy at Stansted location was not helpful or friendly. We called to ask to pay to return car to another location for our convenience and he argued with me that it wasn't possibly. He finally agreed that we could return it to the Tavistock location. The guy at the Tavistock location was very nice but the office is hard to find and seems sketchy. It's down an alley behind a gate.

Cons: Our flight was delayed coming into Stansted Airport. I called the rental car company and told them our flight was delayed and we were concerned because they would be closed by the time we got there. They told us not a problem and they would wait for us. When I landed and called them, no one picked up. They shouldn't have told us that they would wait if they couldn't. I will only use a big name car rental company from now on.

Cons: This was the nightmare experience I have heard about but always thought was exaggerated. On the third day of our rental, the clutch went out on our car. They charged me $3000 and left me on the side of the road for 5 hours. No replacement rental.

Cons: Advertise great value online and ended being 4x the cost with their mandatory gas and insurance policy.

Cons: I booked an Easirent car from Heathrow with a collection time of 5am. At the arrivals hall at Heathrow Easirent was not listed among the car hire companies on the bus stop signage indicating how to reach the respective offices for each car hire company. I checked my Easirent booking confirmation but there were no instructions how to get to the office. I called Easirent but there was no reply on either of the 2 phone numbers provided, even though it was at that stage 5.50 and the office opening hours were stated as from 5am. By asking around I discovered that I needed to catch a hotel shuttle bus which was due to run every 20 minutes. After a further 35 minutes the bus arrived. Upon arrival at the Easirent office I was advised the cost of hire would be £148 and not £106 as previously advised. I pointed out that to be totally sure how much I would pay, I had E mailed Easirent after receiving my booking confirmation to ask if there would be any extra fees and to get 100% confirmation what the total charge would be. I was told the E mail reply I received was incorrect and the total fee would be £46 higher due to insurance costs. £46 insurance for 2 days hire is in itself utterly ridiculous and given that I still have the E mail assuring me the total charge would be only £106, I have to conclude there is a deliberate policy to mislead customers regarding pricing. The car checkout process takes place in an area without any lighting making it impossible to verify the condition of the vehicle. The assistant in the office called Asad was very polite, but it doesn’t make up for the overall terrible experience and being unashamedly ripped off.

Cons: Location is bad. It's in a sketchy area of London.

Cons: Brits could learn to drive on the right side of the road

Cons: Car had a large blind spot.

Cons: We booked on Kayak at a price and when we arrived, the insurance that was purchased on the website was no good and the car price had changed. Very unprofessional the relationship between the booking website and the car company

Cons: Booked a car for £50, including taxes/fees, but after arriving (and waiting for almost an hour while the one attendant dealt with another customer’s reservation) we were told it was actually £190 due to additional insurance and various other fees. Cancelled on the spot and left!

Cons: The garrage in Lisbon airport was extremely narrow and almost had to ask for help for moving out of the parking spot when picking up the car.

Cons: Extras such as booster seat and second driver are expensive, as is insurance. Basic rate quickly escalated.

Cons: Took about an hour to check in and there were only two people in line in front of me and I was there during weekday business hours. Despite listing that they offer baby carseats, no one from that department was there so they couldn’t offer us one. Manager ignored us as he was too busy.

Cons: Check in process very slow, more staff needed.

Cons: I will never use Avis again - ever. In Jan 2019 I booked a car for pick up at LHR Dec 16, making the mistake that my flight out of SFO was actually getting into LHR Dec 17. Had I picked up the car Dec 16, I would have been paying $460 for my rental period. With zero flexibility they wanted me to now pay £2000 for the same rental package (1 day less in fact). After a long haul flight with 4 biggish bags - which the Avis shuttle driver gave no help with - I had to go back to T2 and get a car from National for £600. Same size as my original Avis booking, help with baggage into and off of bus and even into my car! Enterprise rocks. Avis sucks big time.

Cons: CheckIn process is long winded. Don’t know why the Avis rep (who was very helpful) has to go through so many steps to release the car?

Cons: There was no information or instruction that I needed to bring my passport when I picked up the car. They said it was in the terms and conditions. This should be something right on the front so people know. Wasted a lot of my time

Cons: Very expensive vehicle.

Cons: Poor customer service, car was not full pf gas and had to chase Avis agent to prove Bc I rented with kayak avis agent mentioned we would have to deal with all expenses first and then claim through third party - clearly not convenient to customer

Cons: If we had really need space for 7 passengers the car would not have been big enough. After hours drop off was a little challenging due to tight quarters in hotel car park.

Cons: I was inadvertently upsold to a more expensive rental than I had reserved on line. The end price was almost twice as much. I will need to strategize how to avoid that in the future if I look at renting from Avis again.

Cons: Night time flight tried to reduce the hassle of insurance early in the a.m. Made reservation on line with car rentals .com for a Hyundai -I 30 at he same time I purchased the collision damage coverage. This was through Allianz insurance. At check in at Avis they would not accept this insurance, they allowed me to call Allianz in the US their rep was helpful and was sorry the insurance was not accepted, a refund was offered and accepted. Bottom line I wound up paying about $ 100 more for this rental. And the car supplied was smaller than the model I requested.

Cons: Is it me or is there a clear deliberate check in pick up and drop off location? Small point.

Cons: I requested a Continental pass when renting. The agent and I both forgot and left without it. I called Budget and was told to go to Budger N. Ireland and get ont to continue on into The Irish Rep. The N. Ireland Budget systems do not talk with the LHR Budget systems. They talked on the phone but concluded that I could not get this in Belfast. I continued without it with no one asking for it. Upon returning nothing was said so I saved that cost.

Cons: They advertised a car they don't even have on their fleet. So we wasted an hour before finding this out and had to go somewhere else

Cons: Terrible service on pick up- almost 2 hour wait to get the car!!!!

Cons: The customer representative at Heathrow was out to make money and not help me the customer. I ended up paying more that twice for the vehicle I had booked. All she kept saying was that I booked the car in the USA and that was the problem. I will never book another Car with Budget.

Cons: At first no car available , dealer said KAYAK cancelled my booking however Budget then found it but over charged credit card by 100's of US dollors

Cons: We got a GPS but the SD card had been stolen from the car so I went back in to get a new SD card and they didn't have any. The only way I could then get a gps was to upgrade to another vehicle, and the closest upgrade was 40% more of a daily rate than I was currently quoted to pay. So we opted out of the gps, in a foreign country... fun. Also the clerk did not give us good directions out of the area, and told us there would be a gas station on the way back in to return it and THERE WAS NOT so I had to end up paying their gas fee for not returning it full as I received it.

Cons: We were trapped in traffic from an accident on an English narrow road, which took about 2 hours to clear. We tried calling 8 times to find out what to do about returning the car late, and were hung up on each and every time!!! Yes, went through all the options on Int'l calls to be hung up on, can you imagine 8x that stress! Then switch to go through reservations, they tell you it is up to Heathrow, yet they don't answer phones there until after 8 pm and it was 11 am!!! This total failure in customer service when people are traveling would make me question using Budget again.

Cons: I did not get an itemized bill when I left. I reserved it for $691.50 and my credit card shows $929.99 I paid approx an extra $100 for a second driver. So, the bill is about $120 to high. Please check into this, if I do not hear anything in a week, I will dispute it will my credit card bank.

Cons: There was a large piece in the car that would hide luggage, with 6 people and luggage, it was always in the way and they would not let us leave it behind.

Cons: Like all foreign rentals a very slow checkin. Hertz wasn't any faster. They could have cleaned the vehicle a bit better. OK but not totally cleaned.

Cons: They were grilling me for a small scratch on the car. Luckily I had a picture showing the scratch existed before I picked the car. Lot of hidden charges almost double the amount.

Cons: As with all rentals there’s a slight wait but it was so much better than any other car rental I’ve used.

Cons: They need to advertise the extra costs beyond what is quoted online. There were two other customers just while we were there very angry with the rise in quote.

Cons: They say free shuttle but you have have to pay for tickets both ways and email them receipt when you get home to get reimbursed( as far as I’m concerned that’s not free). Car exterior was very dirty on pickup and they require you to go out alone and look for additional damage on a dirty car to see if you can find something they missed. Standard legally required insurance was not included in price of car through booking site( or that’s what they said when I got there). Overall it felt like a dirty slimy operation that is designed to rip people off every chance they get. Every body re ting there was angry and seemed to feel the same way. Staff was for most part indifferent to the negativity by the customers and you can tell they just deal with it all day due to the companies for policies. Definitely worth layyng a little extra to go with a sta and brand such as enterprise or Alamo etc....

Cons: They are a corrupt business that rip off customers, just see news articles online (e.g false damage claims, not honoring rates). Because they appear on Kayak they also damage Kayak’s brand too).

Cons: I had to take a larger car that I ordered. Waiting to get the car was longer than it should have been.

Cons: Take too long for serving customers at check in and check out. The airport pick up point information is not accurate. All customers were getting irritated with waiting time. I think its not staff issue, but seems like company policy might be too strict on staff on any mistakes. Will avoid in future

Cons: Don't allow return reservation if facility will be closed and no alternate drop-off. Cost me 26 pounds to park. DON'T OVERBOOK.

Cons: The reservation was not honored. It turns out that the rental place is contracted by ACE and is terrible. On the website there was no mention that American Express is not accepted. I was told at the location creating a problem because I didn't have my VUSA card with me.

Cons: Had to ask how to get to the rental location. It was supposed to be at the airport but it was 17 minutes away. Had to pay for a shuttle and the shuttle only runs on the half hour. The rental counter aways seemed to have a long line even on off days off season. The rental car company ACE didn't have a counter, someone had to tell me to go to the green whatever counter. The guys behind the counter push hard for additional insurance at high rates even though most people have insurance through their own car company and thru their credit cards. They required a $1000 deposit to avoid the insurance. Drop off went smoother, but still took 10 minutes, then pay for another shuttle that was a 30 minute wait.

Cons: Upon car collection, staff Costa pointed out a little dent on the side and a scratch. Costa told me a scratch 1.5mm deep is considered a damage. I was immediately thankful that he had done so. What I didn't know is that he did not indicate that scratch in the form he asked me to sign. I had trusted him and signed in good faith. On returning the car, another staff Aniesh (not sure about his name) scrutinised that car under direct sun ray, saw that scratch and accused me of causing it. I denied it. I reasoned by relating about the "1.5mm-deep scratch" conversation I had with Costa. When we asked Costa, Costa denied and claimed that I had scrutinised the car for "30 minutes" that it was fine without scratch before driving away. This is untrue. I did not scrutinise the car. Absolutely not for 30min. My whatsapp conversations revealed I was rushing for my family at the airport and gave them a ten minute waiting gap upon car collection. Under duress I had no choice but to pay for the charge under duress as I had a plane to catch and time was running out. I am such an easy target. Unjustifiable terms For that frivolous faint scratch, I am charged me 324 pounds! Is this amount justifiable? Business Model? What kind of a policy is this for a car company wishing to build itself on good long term reputation? Why would Costa not indicate the scratch on my form and why would he lie? Philosophically, there's no reasonable explanation except that fraud or ill-will is intended

Cons: insurance way more than expected, apparently because we were using Ace

Cons: When I attempted to take the shuttle to Ace at London Heathrow I was told there was a 5 pound charge per person to ride the shuttle. This is unacceptable. I did not pick up the car. I rented from Sixt which was excellent

Cons: There is no free shuttle to and from airport During dropoff, the guy was impatient to drive the car away. I was getting my things from the boot and he kept asking whether I was done. After drop off, I wanted to take the shuttle to airport. Unfortunately I have no small change to pay the shuttle. I went to the car rental counter for small change. I told them clearly that I am a customer and just dropoff my car and I need some small change for the shuttle. The refuse to help. So pathetic.

Cons: It's an unnerving begin and end to the rental -- two posts positioned at the entrance and exit, so close together that the driver must use extreme caution to avoid scraping them on the way in and out. Lots of paint scrapes indicate that many did not succeed. Also not thrilled about the bus connection to the airport -- 5 GBP per person although refunds were provided if you were aware of how to get it (buy pass from hotel concierge, then go back to rental desk and request refund). That being said the car was fine and I did take the unlimited mileage option for an additional 15 GBP per day, which also got me an automatic shift with nav. Overall a good experience but important to familiarize with the gotchas as is so common in the UK.

Cons: They tried to charge me 20 pounds a day for car seats and wouldn’t let me not get them. Then they were going to force me to get their insurance because I couldn’t find the docs from my cc that said I was already covered. I walked away and we did not rent a car.

Cons: Had a previous poor experience with Green Motion. MUCH better this time. Smooth transaction, nice clean car, timely in and out. Very good

Cons: I will never use Thrifty again, absolutely the worst customer service I have ever experienced.

Cons: Pickup/drop off process too slow.