London Car Rentals

Bait and Switch, lied about flights delay being ok.

Pros: Good price!

Cons: Absolutely terrible customer experience. We called and informed the company that due to our flights we were delayed. We asked if we needed to do anything else to confirm the rental, including paying in advance. They said no just come when you can. Upon arrival at the airport, we called to confirm how to get to their rental location - they told us that because we were not there within 5 hours of the booking, it was cancelled. The only other option was a large van at an additional three times the original price we booked. The staff were rude, were not truthful with us over the phone about holding on to our rental, and were not helpful. I'm shocked and would not recommend this company.

OVERCHARGED!

Pros: The instructions for pick up on the website were helpful. The Toyota Aygo we rented was clean and adequate.

Cons: The shuttle doesn't run very often (every 30 minutes or so). The pick up process was inefficient and took a LONG time. What really got us though? The EXPENSE. We purchased $40,000 of insurance through Kayak and were still charged $172 for insurance at pick up. A vehicle we thought was $40 to rent for 2 days (quite a bargain) ended up costing over $200. That's ridiculous. I've spent less than that for an entire week in Hawaii. NOT AS ADVERTISED. Do your research and don't use Easirent!

Cons: Had to walk a mile back to my hotel!!! Counter clerk was rude

Pros: The gentleman who shuttled me from the rental spot to BHX. He was wonderful.

Cons: I was quoted £129 with taxes and everything. It was hard to find the shuttle at Heathrow, then it was a 25 minute shuttle ride from Heathrow with shuttles collecting every half hour. When I got the depot I was told it would be £297. I was with my two young boys and has been traveling for 16 hours at that point. They told me I could get back on the shuttle (coming in a half hour) and take the 25 minute shuttle back and find a different rental. Essentially, I was stranded. This is the worst company I have ever employed the services of, EVER. It was a true bait and switch. Oh, and then they only had manual transmission after I rented an automatic. Not only will I never use Easirent again, I will never book a car through Kayak again. There was absolutely no mention of obligatory additional insurance in the fine print. I was thoroughly ripped off.

Don’t even bother

Cons: I had to wait for two hours for them to pick me up at the airport because their location is outside the airport for about 15-30 mns drive. Just rent a car the ones at the airport. In two trips their shuttle bus couldn’t get everybody. I had to wait for another hour, then when I get to the location there was not a car for me to go. They had to go get more cars from the airport to the location. I had to cancel my rental and go back to the airport to take the train.

Pros: Nothing. Do not do business with this company

Cons: Long wait for shuttle and long distance to drive. Additional fees and charges plus insurance requirements applied and incorrectly stated as legal requirements for cow in UK. Then required increased rental cost as they did not have booked car available. Decided to use another company at airport as it became cheaper and much more pleasant/customer oriented. Do not honor bookings as made or requirements on their own website.