Mandaluyong hotels

Pros: Service, cleanliness, quality, safe & convenient

Cons: Quality of food & no coffee supply in the room

Pros: The location is ideal if you work in the Makati financial district. The convenience of the Greenbelt and Glorietta malls being across the street is great. The staff are very professional yet also friendly. The rooms are of a very high standard.

Cons: I can't think of any aspect that detracted from a very comfortable stay. If I am being very fussy, I could suggest a formal ticket system for checked out guests waiting for taxi's - several times now this process has been a dog's breakfast.

Pros: Evrything about good hotels

Cons: No remarks

Cons: There was a extra charge for services i did have i dont know why i paid .

Pros: Location, facilities

Pros: Seriously, everything is top notch. Have only had one complaint in the numerous times I have stayed there.

Cons: they don’t explain breakfast hours at check in so we missed on that one day by “two minutes”. They sat us and then told us we were too late and would have to leave. In the elevator we both looked at the time on our phones and saw we still were early enough. hotel gets a little pricey at times so there are many options in the area who provide excellent stays as well.

Pros: All good

Cons: Everything good

Pros: everything was awesome for a weekend break with family

Pros: I was surprised with a cake and balloons on my birthday. The room came with snacks and soda which was also a surprise.

Cons: There was nothing I can think of.

Pros: Safe, clean, good ambiance, effective and efficient staff. People are very accomodating. Very good location.

Pros: location is perfect, facilities and staff

Cons: nothing

Pros: I like everything, staff, location, value , customer service , cleanliness, comfortable, near the mall with walk distance not too far from the airport & many more

Cons: Nothing to complain

Pros: Everything.

Cons: Nothing

Pros: Everything

Cons: Nothing

Pros: Overall excellent hotel room and staff ,

Cons: Did not like the outrageous cost of Hotel car to and from the Airport. I realize that pressure to make profit however,this is daylight robbery. The other issue is service charge which I also find outrageous it's a hidden way to put room cost up. While the hotel is really nice , staff are good and I'm fortunate to have a reasonably good expense budget i would not use the hotel again for these reasons! . The ordinary room cost for one night including the airport pick up and three room snacks was almost php20,000 which is 300plus British pounds . Maybe it's me but from advertised 110 BP and of course the usual taxes with the few extras I had I found it felt not really fair value for money.. Guess its life today...

Pros: Great property

Cons: Nothing

Pros: The impeccable service, polite & helpful staff, most specially the Front desk. The high quality of food at the breakfast buffet (Spectrum) . Location, location, location, it's just 3 minutes walk from Landmark mall and Greenbelt. The lovely service at Willow Spa and fitness center, The nice pool. Yummy macarons at Cafe macaron. Love everything about Fairmont Makati. My new favorite hotel in Makati.

Cons: Nothing

Pros: The hotel is fantastic. Big rooms, comfortable beds, complete toiletries. Location was prime for shopping, eating and catching movies. Pool looked enticing but it was a stormy weekend so we didn't take a dip. Great place for a staycation.

Cons: Had a problem with a staff member who answered my call regarding the need to show up with my credit card which I used to book for my friends. They were checking in a day early. He told them an hour before I called that it was ok for me to just show the card when I check in on the second day. When I called, he told me I had to show up with the card on the day my friends check in. He told me he had spoken to my friends earlier but still gave me different instructions which led to a wasted trip. When I arrived on the first day, the lady at the counter said that it was noted in their systems that I only needed to show the card on the second day. It only takes one person to potentially destroy a vacation. Good thing everyone else at the Fairmont was professional and courteous.

Pros: Good location

Cons: Na

Pros: Bed

Cons: No loyalty points when booking via booking. Com

Pros: We stayed 3 different times within 3 weeks in this hotel (we went out of town twice between stays). First of all, the service is impecabble. The staff is very warm and welcoming. The location next to 2 huge malls means the availability of many restaurants and retail shops and services. Being a fairly new hotel, the interiors are very nice and clean, yet it feels homey. I totally felt comfortable here and would go back and highly recommend this hotel to others.

Pros: THE STAFF ARE AMAZING AND TRULY HELPFUL AND NICE!!! Highly recommend!

Pros: 10 out of 10 ... and best 5 star Hotel in Manila .... and I tried most of them

Cons: can,t name anything .... expect that it rained Gr

Pros: Beautiful hotel and great amenities. The best part of the hotel is the people there! Amazing staff that’s so accommodating, friendly, and always greet you with a smile. They were super helpful when I had questions navigating the area, arranging transposition, and making sure my stay was pleasant.

Cons: Difficult to initially find the driveway/entrance when traveling there for the first time from the airport (I had to take a taxi since I missed the hotel counter at the airport.)

Pros: It was clean and was pretty close to everything. The staff was very nice and helpful. The tub is great in the CR.

Cons: There are additional fees. I booked through kayak under the impression the room was going to be about 160 a night but it ended up being about 200 bucks a night after other fees. I also booked a king room but got a double queen room which made the stay a little bit less comfortable for my girlfriend and I.

Pros: Excellent Staff

Cons: VAT and service charges for EVERYTHING!

Pros: Very nice hotel I will come back again

Cons: Nothing

Pros: Great pool, gym and restaurants. Room was very comfortable, nice bed and couch. Food and beverage options were very good. The room service was good, and fairly priced. Staff were helpful booking grab cars for me. Handy to hotel to see the sites of Makati.

Cons: The TV was digital, and seemed to stop and download every now and again. It was also difficult to change for one channel to the next. No food or beverage at the pool until after 1pm.

Pros: I like the location, near to the mall and supermarket. It’s easy to do shopping

Cons: Some of their equipment is not working; kettle, dish washer, microwave remote for tv and their towel is not so clean. Specially the pool is closed while we our staying

Pros: Great location! Very short walk to Glorietta and Greenbelt malls. Underpass was clean and safe. All associates doing their best to make all guests comfortable and pampered.

Pros: A fantastic hotel! The staff could not do enough for us. We were updated to a king suite and we were delighted with the room! The bed was very comfortable with a very large bathroom. The food in the hotel was very good.

Cons: Nothing !

Pros: The beds were comfortable

Cons: The breakfast

Pros: Very pleasant accommodation and staffs are very welcoming and accommodating specially Rhynee James - housekeeping Nino Onin Loisa from front desk at breakfast Harbie The front desk receptionist when I’ve checked in and the other guy that was with these ladies on that day.

Cons: Just the washer and dryer, the dryer in particular are not drying our clothes properly.

Pros: It was very convenient, safe, and the staff were kind and helpful. The pool was awesome! If we go to the Philippines again, we will stay here!

Cons: None, all was good.

Pros: The scenery and the ambiance

Cons: Nothing

Cons: Breakfast buffet very limited choices

Pros: Pool was great

Cons: Price at checkout was not that discussed at check-in.

Cons: Breakfast could be better

Pros: Great and clean

Cons: The room and the staff

Pros: They thought about everything a guest could possibly need. I love it!

Cons: Expensive

Pros: Very courteous

Cons: All is great

Pros: Breakfast was great. Good food and great people.

Cons: None so far

Pros: All at the front super excellent

Cons: Should be smoking rooms

Pros: All.. from the staff, to the room, to the facilities... I will definitely be back...

Cons: If you are into the typical Filipino taste, you can't find it here... Although they serve Filipino dishes but it really doesn't taste authentically Pinoy... But still tasteful... Not really complaining... ;)

Pros: Awesome staff, classy and elegant hotel. Closed to the malls and restaurants.

Cons: None

Pros: Warm welcome from the front desk and very clean room.

Cons: The food at the breakfast buffet wasn’t that great for us. The taste of the food wasn’t that great especially for the value. The staff was not very efficient. My order didn’t come right. The coffee took a long time to come. The bill came right away when we just started eating.

Pros: Smells so good, the best bed, awesome ambiance, friendly staff. Best hotel weve been in. Definitely coming back!

Cons: Alls perfect! Nothing i didnt like

Pros: The breakfast buffet was the biggest I have ever seen...the hot fresh granola was out of this world good!

Pros: it’s clean

Cons: too many people

Pros: the property is clean all the staff are friendly

Pros: I choose the Horizon Lounge for breakfast which separate from the previous breakfast dining I Stayed from the Hotel. Its quiet, nice view, and staff really accommodating especially Ms. Princess from the start I Check in and out. Thank you Ms. Princess

Pros: Everything

Cons: Nothing

Pros: Amazing place

Cons: Service can be better, a bit pricy

Pros: Location

Cons: The toilet

Pros: Very friendly staff, you feel pampered the minute you walk through the door. Location is ideal because it is very near restaurants and shops.

Pros: All that i mentioned above

Cons: None

Pros: The ambiance

Cons: No signages its like a maze

Pros: Awesome location with spacious room and nice staff. Would be my choice of hotel next time I visit Manila!

Pros: Close to MOA , friendly staff. Will stay here again

Pros: Thank you for the free upgrade

Pros: Beautifully designed hotel on Manila Bay. Depending on the room not always the best view but the rooms are comfortable and the staff are great.

Cons: Everything is an additional cost. Even printing out a few sheets of paper.

Pros: Its convenience to the shopping mall.

Pros: What a shame that we only got to stay here for the night as it was just an overnight stay before heading back home. This hotel is located right by SM Mall of Asia, and very close to the airport too which was a huge plus. The rooms were very spacious and beautiful, and we were even greeted with a plate of treats and a cute little plush toy after coming back from dinner, which was the cutest little touch on top of the top notch room makeup services provided. Staff were very professional and pleasant. Highly recommend this hotel for all layover stays and long stays alike! Will definitely be back :)

Cons: Nothing!

Pros: Near shops, restaurants and not far to/from the airport

Cons: Room, reception staff, pillows, no hair dryer

Pros: The staff are very friendly and accomodating. The Conrad cow stuff toy souvenir is beautiful. Great location and definitely worth trying and booking it again.

Cons: NA

Pros: I like the rooms

Pros: Everything.

Cons: Nothing.

Pros: The suit experience is beyond just staying for the night. The service, view, breathtaking double room suits, and the VIP lounch - is worth every pesos.

Cons: There were no dislikes for this hotel. They know what service is all about.

Pros: Everything was exceptional from check in to check out. Staff are extremely nice, and pay attention to every little detail and take initiative before you can even think! The building is absolutely breathtaking and has a very luxurious, classic feel to it especially with the daily live music playing. Location was also great in Makati. Hands down the best hotel in Manila!

Cons: Nothing!

Pros: Welcoming staff and comfortable room

Cons: Nothing better

Pros: It's always nice being back in Peninsula Manila, all is great even if the hotel is already in the years...

Pros: The bed was super comfy. renovated room did look fresh. There was a beautiful staff Ms. Gabriella? (Sorry, forgot her name) at Front Office, she was professional and nice.

Cons: Very young girl amongst female staffs from Lobby Lounge was not that friendly without smile whilst our afternoon tea, even after paying she did not say good bye to us, just took the bill. The room was a bit chilly even we did turn AC off by control panel.

Pros: The food was really good. We tried the famous halo-halo. It was really good. The room was clean. The bed was very comfy. The bathroom was clean. I liked that the shower was separate from the tub. The location was nice. It was very close to shopping malls - walking distance. I just didn't know how to get there if I walk

Cons: I just hoped there were more toiletries provided since there were two of us using the room plus some bubble bath would have been nice. :) There was no bidet.

Pros: Nice place to stay... staff are all warm and accommodating .

Pros: Well-trained and polite staff, large rooms. The super convenient all-in-one room control center was something I’ve never encountered in other five-star hotels.

Cons: The older wing is starting to show its age (normally not an issue but this is a five-star hotel). If you can afford it, book a room in the renovated wing instead.

Pros: I liked facilities, restaurant, lobby, club lounge

Cons: Room style,

Pros: Rooms are clean but not maintained. Example shower door will not close due to magnet fell off. Cleaning staff is good but very poor service in concierge and parking. Rooms are. Paid 2 days before when arrive only then they looking rooms for my family. Parking was a big issue . 3 spots and nothing they do not know what they are doing , I have to fix the problem by telling my driver to put in valet. And worst they give me wrong room and took out free breakfast.

Cons: The concierge plus the manager of this hotel should be fired.

Pros: A wide range of facilities and services open almost 25/7. The gym is open all day long while the spa is open until midnight and the swimming pool remains accessible until 10 pm. The 'Salon de Ning' is nicely decorated as well as the adjacent cocktail ba

Pros: It was one the nicest hotels I have ever stayed at. The ambiance, the decor of the hotel truly made it a 5 Stars high-class hotel.

Cons: The only issue I had is when I checked into the hotel ( I booked 2 rooms) I was told that there was only free breakfast for only one of the rooms and then I had to show on my confirmation that there was indeed free breakfast for both rooms.

Pros: The best thing about this hotel is the facilities they offer and also the service of the stuff.

Cons: The price of the meals was to expensive for my opinion.

Pros: Close to the airport with a free shuttle bus

Cons: Price

Pros: Big smile every where you go I used to be their loyal customer

Cons: Nothing

Pros: The staff are all very friendly and helpful.

Cons: Nothing

Pros: food is good

Cons: none

Pros: A beautiful hotel. The staff treat each guest very well. The facilities are amazing, so was the dining experience.

Cons: Very very expensive. I personally think the price is a little ridiculous. But maybe it isn't to others.

Pros: It’s near the airport where I can avoid the crazy traffic manila。

Cons: Stayed in west wing, liv the comfort of the riom、 but too far n pretty dark going back to room

Pros: The most wonderful 5-star service without the price. Amazing staff (will update with their names later). Excellent location. Fantastic spa. Great gym - there are two, ample space with great views and right next to pools. Excellent rooftop pool with amazing view. Great room, very comfortable.

Cons: As I feared from reading other reviews before I booked, something strange is off with the wiring of the canned lights directly above the bed. Some lights shut off, while a couple don’t. The ones that stay on are not of the same intensity. As a result, the lights stay partially on, disrupting sleep. In the USA, Marriott is well known for its amazing sleeping accommodations with blackout curtains. The room does not get fully dark because of the poor wiring. This was the only flaw in an otherwise nearly perfect stay.

Cons: Found baby cockroaches twice in the room. Otherwise felt very clean.

Pros: friendly and helpful staff, close to the airport and in a 'posh' location, but you can experience the Philippines with only a short walk from the hotel as there are plenty of ordinary Filipinos getting on with their lives, in small houses, Jeepneys and motorcyle taxis just around the corner. Saves the mind-aching travel into Metro Manila or Makati through the traffic which can take up to an hour for only 10Km drive. if you don't like the hotel food there are plenty of places close by - western food chains or street food. You can walk to terminal 3 from the hotel, it is quicker than driving! Wifi was said to be 'OK' only for email use but I had no problem watching YouTube. There is always something to like about the Philippines and, I have been there many times, it always makes me smile when I go back. This time I smiled more! But the traffic.... Four hours to go from Batangas to the hotel on a Sunday??!!!

Cons: gym and pool was closed, breakfast buffet noisy (but not fond of buffet meals) even though the selection was good

Pros: I booked two rooms for my friends and I. After the the unfortunate incident occurred with the unpleasant poker player setting fires inside resorts world my friends decided to stay in another hotel. Marriott was very accommodating with allowing me to use the credit to upgrade my room and not lose the credit I had already paid for. I took advantage of the hotel's services and everything was great. Room service, concierge service, restaurants, bellboys, etc. 99% of our stay was above and beyond what we expected.

Cons: The only small caveat was that they lost one of my g/f pieces of laundry but it was no big deal. It was a pair of sports shorts that were very old, so not much loss for us

Pros: Excellent property/facilities, wonderful personnel, and amazing food. Absolutely love this hotel.

Cons: Barking security dogs in their kennel all night

Pros: The rooftop pool and the kindness of your staff Beauty bathroom available products

Cons: The bad smell in my room The air con in commun parts which is much too strong and made me sick The time everything took to be done ....

Pros: Clean

Pros: I booked this hotel apartment because it’s near to the church and the venue i chose for my son’s birthday. Few steps to the mall and there are also convenience stores, restos, cafes at the back. The breakfast was also good! The apartment was very spacious. Staff are also friendly.

Cons: I am not sure about the carpet; i felt its not cleaned.

Pros: All the staff were accommodating from the guards to the front office receptions even the housekeeping they were all nice and easy to get along with.

Cons: None

Pros: Ease of booking. Very accommodating staff.

Cons: None

Pros: Great service from staff.

Cons: When they cleaned our room, they left a coffee cup unwashed so I felt that was off. Also pool isnt heated.

Pros: The bed & pillows were very comfortable.

Cons: Everything was great

Pros: it's clean.

Cons: really uncomfortable "king size bed"... it's obvious that these are two smaller neds combined and put on a king size sheet over. If they can't put in a real king bed then don't lie abt it. This stay gave me a bad back the very next day. And the aircondition wasn't cooling the room to my satisfaction too despite asking engineering to come take a look at it.

Pros: Room is spacious, bath room is big, shower is strong. Fitness and pool on 22nd floor is wonderful

Pros: The room was spacious and nicely designed. The bed was very comfortable. Excellent food and had a good time in the bar. The staff were all courteous and helpful. Will definitely return for a longer stay.

Cons: Nothing really... except that we should have stayed a little longer to enjoy the facilities more.

Pros: Plus points to the check-in staff/concierge for being extra.

Cons: Bathrobe, bedroom slippers.

Pros: Everything especially the shower

Cons: Nothing

Pros: Continental Club buffet was excellent.

Cons: The view from rm 4216 was bad -- the side of the next building. The hallway was dim and the light switch didn't work. The bathroom floor had pee stains around the toilet. The speakers in the bathroom were loud and could not be modulated. The room temperature was cold and The AC controls were not intuitive. It's like they just dump you into the room and left you to figure out how to work things out. I thought of asking for another room but it was too much of a bother for a one night stay.

Pros: It’s clean, I love the thickness of their robe.

Cons: No firm pillow Transfer of elevator Less salad greens in breakfast buffet

Pros: The ambiance

Cons: Making up the room is expected to be done at the hotels’ own time and guest’s convenience. For three days stay- room is not made up everytime we come back in the morning. However- when communicated, they will make up the room accdg to agreed time

Pros: Very professional staff

Pros: Staff very service mind and breakfast is superb.

Cons: Still a bit not so clean in toilet and once then changed a bed sheet....there also a sticker of a bag from airline in side

Cons: The hotel did not give official receipt to the guest that i booked I told them to give the receipt prior to check out under my name for the hotel accommodation of dr sarah angeles Up to now am still waiting for the OR for accounting purpose They havent reply to my email

Pros: Staff very friendly and helpful good place to stay

Cons: Nothing

Pros: The room is quite big and the set up is very nice. All thumbs up!

Cons: Nothing

Cons: Convenience

Pros: Location

Cons: Staff was not coordinated and did not read notes - left hand not talking to right hand.

Pros: Aside from the cleanliness and the amenities, what struck me was the staff and crew of the hotel. Very friendly. Very service-oriented. They made our stay memorable. The location was excellent!

Pros: Excellent hotel and location

Pros: Convenience w

Cons: Wi-fi is weak

Pros: Everything was absolutely superb - will come back definitely !

Pros: Good location 20mins (with traffic) from airport. Beautiful interior. Great facilities. Good bars and restaurants in the area. But the best thing was the staff. Super friendly and helpful. Eg charging my phone when I forgot my charger. Genuinely wanted me to have the best and most comfortable stay possible. Full recommend.

Cons: Nothing

Pros: Top Makati hotel. A bit older but still excellent condition. Rooms are very nice and staff were excellent. Worth considering the club option. Nice food, good view and great service.

Pros: Close proximity to restaurants & shoppinh

Pros: the breakfast is ok

Cons: the variety of the food

Pros: Location; positive attitude of staff.

Cons: Way over priced. Dusit Thani is much better for less money.

Pros: Location

Pros: The place,The room and the associate.

Cons: None

Pros: Clean, new and well furnished

Cons: Nothing to dislike

Pros: We were upgraded into the suite rooms, and they were very accommodating and warm. The whole hotel experience was one of the books.

Cons: Nothing.

Pros: I like the room

Cons: Gaming place is so open which is not good for the children and the smell of the cigarettes is so strong which make my allergy worsen.The staff are not so accomodating.Nobody brought our luggage to the room.

Pros: Room upgrade on first visit and complimentary continental breakfast. We were served fresh fruit juice, not processed. A hot menu with several choices was available as well, prepared as you order. Very classy interiors, warm and courteous staff including the security personnel. Reasonable price of food outlets and room service, grand hotel and shops presentation. Several fresh flower arrangements in the room and attention to details. The location is strategic and near malls for shopping. Unfortunately, we didn't have enough time to spare to enjoy other hotel facilities as we checked in at night due to business commitments and the typhoon. Other casino hotels we stayed with in the area cannot compare to. We would definitely recommend this and will choose again on our next visit to Manila.

Cons: There was nothing to not like.

Pros: Fast check in

Cons: The room smelled like pee! It was very bad!

Cons: Rooms are very expensive with not much amenities. Pool was not accessible and the Manila Bay stinks :(

Pros: The splendor, the service.... everything!

Pros: The room was spacious ,very clean ,the service was impeccable ,everything in the hotel was well done .

Cons: Nothing.

Pros: the set up is very nice like the Wynn encore resort hotel in Las Vegas . the staff very courteous and attentive . Hotel employee from the concierge awesome staff very helpful and courteous . the hotel is expensive but the services excellent .

Cons: could improve on check out by doing room check out ... the line too long upon check out time

Cons: The whole place smells like cigar. The beds were small

Pros: The hotel amenities were above average. The suite we stayed in was clean although I had to ask a 2nd time for a non smoking room. The hotel pool was a big hit with the kids but the buffet was priced a little high for the selections available. The staff was really friendly especially the front desk (kudos to Jen).

Cons: We originally had three room reservations the first week we arrived. Three adults got sick and therefore we're unable to make the trip with us so we had to cancel/rebook the third room. Paid cash to upgrade to the deluxe sky tower suite for us to check in the day before our flight which was a week after our first stay. When we got home, there was a charge for the 2nd stay. Called my sister in the Philippines and we had to be on 3way conversation with the manager who swears that there were no charges but just a "hold" for the incidentals. Right now we are waiting for a resolution from them which could take 7-14 days according to the manager on duty.

Pros: It was beautiful, staff very good. Bed bugs possibly

Cons: When we first arrived they put us in the wrong room as we booked with a balcony, then when i questioned about it they then moved to us to the one that we had booked , wish we would have stayed in the wrong room. Bed bugs or some other kind of insect, bit me all over my body. My wife also had numerous bites. We reported to the staff, but not sure which room it came from. I even showed the bites to the executive staff.

Pros: The location n cleanliness.

Cons: The pool.

Pros: The suite was very spacious & clean. The bed and the couch were very comfortable. It is a good staycation place for the family. I can feel their effort to be earth-friendly, they're not using plastic straws and their complimentary water bottles are made of glass.

Cons: 1. Limited options for the snacks in the Executive Lounge. 2. I felt that they're not endorsing stuff properly, the lady from the check-in counter told me that breakfast is included in our booking but when we went down for breakfast the waitress told me that it wasn't & that I had to pay for our food. After several minutes, she approached me again and told me that is in fact included in the package. Confusing! 3. It took 30 minutes before valet was able to get our car out of the parking area.

Pros: Choice was good. Staff very helpful.

Cons: Very noisy breakfast room!!! Tea served in a cup with a tea-bag is not very attractive. Tea pot should be used.

Pros: Super comfy bed and great ambience around the hotel

Pros: The beds were comfy. Great shower. Breakfast was included and good quality. Very close to airport and hassle free

Cons: We only had a short stay as were in between flights so did not get to use facilities.

Pros: Love the pool!!

Cons: Pillows were hard and lumpy

Pros: Location Staff Room

Cons: Everything was great

Pros: The staff were extremely friendly and courteous, and the breakfast was excellent. The hotel really felt very clean, I really felt relaxed staying there, like it was a second home.

Cons: The hotel car service to/from the airport is in the range of 1,500 pesos. That is very high: a metered taxi would be 200 or 300 pesos without traffic: I wish that was cheaper. Also, the hotel won't take credit cards other than your own when giving a deposit (and I only had my spouse's card), so I had to settle laundry and room service myself in cash.

Pros: service, facility, location, rates

Pros: the reservation and cancelled is very easy.

Pros: The folks at the Ascott were super friendly, from the front door, to check in on the 6th floor, the restaurant was very good, staff attending to the room all were outstanding. Have been coming to PI for 10 years 20 plus trips. 1st stays were at New World, last 6 years have been at the Dusit...price/value was better in comparison than both of those hotels...we were in the old wing, rooms were spacious, we did check out the newly remodeled wing and it is newer for sure...the location next to Glorietta was great and only a 12 minute walk thru the mall to get to the Greenbelt Mall and theaters. We will be staying at the Ascott from now on. PS loved the pool area and the Jacuzzi

Cons: There was nothing to complain about at all

Pros: What we did like: * was the fast internet *location *Security *staff were very friendly and helpful *cute welcome brownie * they had crunchy bacon

Cons: There were quite a few issues with our bathroom. We could not take a full shower when we checked in the first night because the shower drain wasnt draining. We felt it was an issue that can wait till the morning to bother the staff with. When then came in to fix it, it took a while because the maintenance staff couldn't fix it and we had to wait till 3:30pm. So we were not able to use our bathroom until the evening again. Running back and forth to the lobby restroom was an inconvenience. The following day the towel rack fell on my husband when he was getting his towel and then the shower lever was coming off. When all our bathroom issues were resolved ...the dilemma of noise was next up. We had thought that the banquet staff were moving around tables and chairs at midnight ..but it wasnt a banquet or meeting room above us or next to us..all guest rooms. We notified the front desk about the loud banging noises but I think it only made the noise worse. Breakfast was on our reservation plans...it was great with an array of choices but having a roach crawl on the wall next to me was awful and then on another morning a roach crawled up on my leg! BUT the staff tried to help alleviate all the problems we had the best they can AND that we can say stood out more than ANYTHING bad that happened.

Cons: Restroom is outdated especially the master bathroom .

Pros: location

Cons: the cost of staying

Pros: There was a gym, staff was very accommodating, helpful, and nice. We were able to cook our meals because of the well stocked kitchenette. It is huge and my kids can enjoy the place instead of feeling like they only had a small area to play in.

Cons: My family smelled cigarette smoke in the main bedroom. Staff refreshed the room with scents and had a air cleaner going. But the cigarette smell was coming from the vents. The staff had to come in several time and also smelled the odor. They asked if we would like to move and gave us a premium suite. The only problem was having to pack up again and move to another floor. I wish they were able to just check the other rooms and locate the cigarette smoke smell.

Pros: breakfast was good. i appreciate the selections available.

Cons: there wasn’t really anything in particular that i didn’t like, though my dad did comment that the bacon could have been crispier

Pros: Great location.

Cons: Traffic on d drop off location,

Cons: * Check-in was poor , they couldnt find my reservation even after giving my copy of the booking. * Early check-out To-go breakfast- I requested for a To-go b'fast and reminded them the last time it was not there also, and I was assured it would be there, well to no surprise at check out it was not there, this has now happened 3X and each time I complain and the standard answer we apologise

Pros: the cleanliness, no insect, complimentary parking that made easy for associates and friends visiting,

Cons: I was entitled to two breakfasts daily but I was on my own most of the time and I did not even have breakfast on my last day and when I invited a couple to join me for breakfast, I got charged for the extra one. I asked the reception if they can waive since I have been coming on my own and that could just easily offset it but it was rejected.

Pros: Home from home! Always a pleasant stay.

Cons: All was good

Pros: + Location - 5 to 10 minutes away from the Central Business District and Mid to high-end malls. + Staff - Friendly, warm and always happy to assist. + Room - A bit dated but excellent nonetheless. + Cleanliness - No issues encountered.

Cons: It would be good if they could update the rooms or facilities.

Pros: Return guest... always good experience.

Cons: Was really busy, hard to get seated for breakfast and the food was not replenished quickly enough so long waits for things.

Pros: Everything was positive and beautiful. the staff were great and i love to talk to people so had some great conversations with just the regular cleaning staff. They even came around at night and gave us a little gift, which was great. We felt spectacular and had a great sleep.

Cons: The room was a bit outdated . but still fantastik..

Pros: The hotel is really good, very friendly and accommodating staffs. One guy from the Concierge even extended an extra mile to help us out during our check out (called in a cab for us and even had the patience to assist us in weighing our luggage). Everybody were so polite and always smiling.

Cons: Just the floor carpet in our room has a lot of stains, I think it is time for maintenance. Other than that, room is very clean and comfy.

Pros: The staff are all nice and we did not feel any discrimination, they treat all guests equally either Filipinos or Foreigners. They are also helpful and attentive to the guest's needs. Room is elegant and breakfast is excellent. They gave us best room with good city view. My 82 year old parents enjoyed their stay at this hotel.

Pros: I like the breakfast...a lot of selections. And the staffs are very approachable..

Pros: The staff were friendly, helpful and very pleasant. I enjoyed the breakfast which I normally would not and the spread was great. Visited the pool but didnt swim. I feel that this is one area which you can do a little upgrading. Overall, I had a good time and satisfied. Will certainly come back.

Cons: the pool

Pros: The staff are very friendly and helpful

Cons: All the rooms are non smoking rooms as of now. I think I was given a room which was once a smoking room because there was a tinge of an odor in the room

Pros: everything

Cons: the room given to me is different from what I reserved in the internet

Pros: Location is good - excellent gym facilities

Pros: Staff and comfort

Pros: The staff was responsive, attentive and positive service attitude. New Year’s Day buffet breakfast was among the best sets of food options I’ve enjoyed.

Cons: WiFi would sometimes drop and require me to reset and reconnect.

Pros: Amazing service

Cons: The staff who’s been telling me what not to do

Pros: Very homey!!!

Cons: Nothing!!!

Pros: love the shower and the water pressure. Nice views , cold AC , great food

Cons: I did not like that i got bit by some sort of bug in the room and then got a rash for 3 days from the sheets , probably the detergent is allergenic

Pros: I luv your bathtub. Friendly and very accommodating staffs.

Pros: I stayed in this hotel maybe 4 years ago (if I remember it right) and it was new and well maintained then. But I it’s hard to believe how it has deteriorated since then. Staff are not as welcoming, the towels are so old, toilet paper is so low quality, breakfast overly priced, etc. Some naughty and unsupervised kids (4 of them) bullied my 11 y-o grandson and the lifeguard did not even notice it, or he has not been trained to recognize bullying in the hotel’s pool? I reported the incident, was told management will look into it and they’ll update me but until, no update was shared with me. I realized parents will never be able to have the confidence on their kids being safe in the hotel premises. I was present at the poolside when the incident happened yet no one really cared to stop the boys from bullying a helpless kid their own age. While this was happening, I noticed that the person who seem to have been looking after the 4 boys was busy using his cellphone

Cons: None. Very disappointed.

Pros: The service has never been better, the area has everything you want, and the breakfast is unbeatable! The hotel is allways full of celebrities for a good reason. We have chosen this hotel as our main hotel for years, and will never change.

Cons: I have never stayed in a hotel where I could not find a detail to improve - until this one! NO negative details at all!

Pros: I liked that the Novotel was close to malls, business districts, and not too far from the airport.

Cons: There wasn’t anything about the property I disliked.

Pros: Conveniently located

Cons: The water kettle was spoiled, they should make sure everything is in working order. And I stayed in a premier suite.

Pros: I like the staff and the cleanliness

Pros: Being closed to everything such MOA and shuttle services. Staff vert helpful.

Cons: Yes! bed sheets under pillows a lot of hairs.

Pros: Rooms and pool area. The shuttle bus is a plus!

Pros: Excellent place to stay

Cons: Everything was great

Pros: Big rooms and toilets Very good location Bus available to Mall of Asia

Pros: The breakfast was amazing, the pool was lovely, great central location, amazing staff

Cons: As soon as you enter the amazing foyer you can smell cigarettes as smoking is allowed in the casino. This should be closed off with some big doors or something so the smell doesn’t fill the foyer area

Pros: Breakfast N/A location/ fine Slots/fine

Cons: Well on the 16th assigned a room on 5th floor told receptionist I did not like that floor said only floor available so checked into room 5721 the shower flooded bathroom also flooded wash basins (2) were plugged to much for the engineer so was moved to third floor bathroom door would not close (swollen) moved back to 5th floor after speaking with Mr Sullivan told him my complaints I was offered dinner that evening for compensation. There were 3 of us 1 male 2 female.

Pros: Easy access to everything

Cons: None

Pros: it was fabolous the staff are friendly we will sure be coming back on our next visit to phils.

Cons: No bathtub

Pros: Very convenient. Friendly helpfull staff. Very accommodating. I Love The location and ALL The amenities. Restaurants are a Little bit pricey and their staff can be rude st that Korean restaurant but I had a satisfied stay.

Cons: The restaurant staff and the manager at that Korean restaurant on the upper ground are very rude and very discriminating.

Cons: breakfast's choices are very limited, i stayed at the suite, is just like a big room, and the room is very old

Pros: The restatrant food was delicious, the pool refreshing and reception staff efficient.

Cons: Rooms a little tired and dusty.

Pros: Wonderful decor. Hip but comfortable.

Pros: We had a wonderful stay here. Everything is perfect, the rooms, the location and the staff. This will be our go-to hotel from now on in Manila.

Cons: -

Pros: The compound is a beautiful estate very quite and elegant. Its not far from makati or MOA or the airport. Perfect for a little getaway from the city noise or for a quick stop in manila.

Pros: From the moment you enter, you are transported to another time. There's an unhurried air around the place. Lovely garden, historic home as the centerpiece. Staff is exceptionally well trained and will do their absolute best to accommodate your request. Popcorn at 9pm to munch while watching a movie? You bet. If you want to get out for shows, shopping or sight seeing, you are very near Mall of Asia and Intramuros. Highly recommended.

Cons: The website is very clear on the square footage of each class of room and because it is a historic home that has been converted, I expected the room to be on the small side. However, when I stay again, I'll ask to have a look at the available rooms before I take my key. My room was quite small and that was fine since I was alone. If I had been with a companion, it would have been too small.

Pros: Everything about the hotel is fantastic! I love it so much.

Cons: Only the not so friendly staffs at the Front Desk.

Pros: Love the green surrounding and the ambience of the hotel. The outside world seems like completed isolated. Attached bathroom is spacious.

Cons: The view of my room is a junkyard. Hotel should have plant more trees to cover this. Air conditioning is a bit weak.

Pros: The rooms. The food

Pros: The staff was excellent and the food in the restaurant called Apartment 1B was amazing. The baked egg and spinach as well as the hamburger was one of the best things I’ve ever had.

Pros: Great hotel! Located in a compound so you feel very safe and you don't hear the traffic from the street. Nicely renovated with a modern look. Apparently, this was owned by a wealthy chinese family back in the day and they renovated for hotel use. Very nice architecture. Also very close to Mall of Asia and surrounding casinos and restaurants in the Pasay neighborhood.

Cons: Only one entrance to all the rooms from the main area. 4 houses situated in tandem and our room was located in the 3rd house. Since there was only one entrance, the walk to the main gate of the compound made it twice as far. I only stayed a night, so it wasn't terribly inconvenient, but if I was staying a few days or weeks, it would probably get old quick.

Pros: The rest is just perfect : nice and experienced staff, rooms very clean and comfortable

Cons: Prices at the restaurant are far too expensive. It's a shame because we staid there for a week and we could eat there everyday. Instead we choosed some other places

Pros: Environment and friendly staffs

Cons: No much surrounding to go around and hard to describe the hotel location.

Cons: I dont like the smell of the bed head bord

Pros: Exceptionally clean. Courteous staff.

Cons: Internet speed was dismal.

Pros: The staff is awesome!!!

Cons: Old furniture, distance between the room and the reception, old toilet, no ATM in the lobby

Pros: Great room service Great gym

Cons: Long line breakfast buffet; needs renovation at the lobby

Pros: The pool and the spa and the Horizon Lounge. Also walking distance to Mega Mall.

Cons: Checking in and out process was cumbersome. I was overcharged for amenities and was told that it will be reversed right away but has not.

Pros: Nothing

Cons: Horrible nightmare. They threw me out on the street due to a glitch in kayaks own get a room site. Get a room claims that my credit card had issues, which Is inaccurate. On the second day of my stay, they told me to pay double or go. What a disaster! The manager on duty showed no compassion to make a common sense decision to charge me the agreed upon rate with a new credit card. They refused to do something so simple and off I went onto the street. I will never stay at a shangri la again, the makati property gave similar problems to me and I had to pay twice in order to stay there since it was 11 pm. Shangri la is not shangri la . It is hell.

Pros: Shangrila Dear Shangrila Hotel, I’m glad to be able to share my comments as a way to give feedbacks and thoughts. The facilities of the hotel were clean and well maintained throughout the years, so regarding of how old the hotel is, it didn’t feel overused. The staff in charge of helping with details such as finding taxis and giving directions were friendly, smiley and kind, “specially the tall thin man who helps finding cars in the night shift”. However, we didn’t have the same perception with the lobby staff when checking in, we all thought that the staff were over serious, not communicative enough to foreigners who are first time traveling to Manila, we would appreciate a little bit of kindness specially after the hectic transportation from the airport to the hotel, maybe it was our first time experiencing such saturation of traffic so we all feel that if the checking in was more friendly it would soothe the experience of the lovely city. Kevin, the staff who helped us check in, had a degree of seriousness that summing the short answers felt pretentious or tagging races as a way to behave in front of. We all felt from him that we were not customers but a problem, we didn’t know the differences between the towers so sign directions or communication from him felt very short, he needs to remember that as our first time in the city and at the hotel, we cannot have the system settled in our minds as a person who has been in the hotel before. maybe this is my misconception, but with a little bit of “Lobby training” we can all avoid misunderstandings, specially when he “Kevin” felt so different from the whole city and the country, who are friendly and kind. I hope my feedback won’t cause issues but the other way around, to enhance and understand each other better for a good progression as the community we are all living in. Appreciated and regards. Semson, Hong Kong, 2019.

Pros: Last time I stayed as a child, so wanted re-visit. super fantastic place.

Cons: traffic

Cons: I have a big amount as deposit but the mini bar is empty. I asked the reception desk about it and they said Garden Wing does not really have a mini bar. For an expensive room and the same deposit like the Tower Wing, I don’t see the logic why tge Garden Room should not have a minibar like the Tower Wing. I also noticed the food selections in your buffet has deteriorated. There used to be a lot of food selections and good variety too. But now there’s very minimal variety.

Pros: The nicest staff I’ve ever experienced in a hotel. Great room & quiet atmosphere.

Pros: Clean and good rooms and restaurants

Cons: Lots of traffic, so hard to get somewhere (no public transport) Croissants and pandesals were a bit dried and soft/sticky at the bottom

Pros: What I really like about this hotel is their breakfast, the comfort of the room and the staff as well. They are all accomodating, they have also free valet service for your car. It is very convenient and one of my favorite hotel so far!

Cons: It is not what I like this is just for improvement. To have microwave to re-heat your personal food.

Pros: Location is good. Staff really good. Very clean. Lifts are slow. Coffee could be better - over the road is much better coffee. Good value for money. I would stay here again.

Cons: Lifts are slow. Gym could be better equipped.

Pros: The bedroom looks good and comfy

Cons: The wifi signal was not good

Pros: Comfortable and clean. Beautiful pool.

Cons: Towels for gym need to be available AT the gym.

Pros: I like the bedsheets room decor facilities

Cons: Nothing everything is good

Pros: Nice clean newer hotel!

Cons: Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!

Pros: Friendly Staff at Reception and Rooftop Restaurant

Cons: Rooms could need some refurbishing. Noise from the Corridor. creaking bed, loose toilet seat. Low water pressure in Shower.

Pros: Breakfast buffet - from bread with cold cuts to pancakes and toasts, to fried rice and local delicacies, to congee and palabok, to hashbrown and maki, with desserts and salad bar! Also, I love how they supply water to guests in the room (NILAD drinking water bottles), very nature-friendly. The pool is big, can swim for laps and has jacuzzi in one corner. Staffs are very accommodating.

Cons: Tight parking space.

Pros: The location and service