With a stay at Riu Emerald Bay All Inclusive in Mazatlan (Nuevo Mazatlan), you'll be minutes from Mazagua Aquatic Park and close to Cerritos Beach. This all-inclusive resort is within the vicinity of Witches Beach and El Cid Country Club Golf Course.
Make yourself at home in one of the 716 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Rec, Spa, Premium Amenities
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including a nightclub and a health club. Additional features include complimentary wireless Internet access, gift shops/newsstands, and a hair salon.
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Satisfy your appetite at one of the resort's 4 restaurants. Relax with a refreshing drink at a poolside bar, a swim-up bar, or one of 4 bars/lounges.
Business, Other Amenities
Featured amenities include a computer station, express check-in, and express check-out. Planning an event in Mazatlan? This resort has 28594 square feet (2656.466 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
We traveled here 8/12-8/17; 3 rooms a group of 8 people in total. This hotel is hugely popular with the locals, so if you think you will run into foreigners- FORGET IT! The hotel was clean and beach amenities were acceptable. Pools, although there were 5, were horribly overcrowded, and by 11 am, absolutely filthy with bugs and other non wanted items. You will have to wake up every morning at 6:30am, go to the lobby, and wait in line with the many, many others to make dinner reservations (desk opens at 7am). You can only make daily bookings, not the entire stay- so forget about sleeping in on your vacation. THE ELEVATORS WERE AN ABSOLUTE DISASTER!!!! There were not nearly enough elevators to service guests, so much so that 90% of the time, we were going up and down stairs! We were on the 4th floor and traveled with 3 seniors over the age of 65- DISASTER!!!!! It is a 22 story hotel- consider yourself warned. Food was reasonably good- best restaurant on site was definitely Bamboo. Staff service was below anyone's standard. At times, they down right ignored you. US cash is not welcome here- do not expect to exchange or breakdown your money for tips, etc. The waiters will gladly take your tips anyway they come, but don't expect the front desk, gift shop, bars, etc., to take your US cash and give you Pesos. Not gonna happen. We have vacationed 9 times all over Mexico, and I can say without a doubt, that this hotel certainly made it our last trip. Don't waste your money unless you like all of the above.
i recomend this hotel is good service in all spects food is good staff is good all is excelent my family was happy all time
The hotel was farther away from main Mazatlan, but I appreciated this. Take a taxi. The taxi will take you right to the hotel. After the long flight, and with the heat, getting into the pool was a priority. The van that was offered at the airport is cheaper, but you will be stopping at everyone elses hotel. My first time in Mazatlan, it took me 2 hours to get to my hotel by van. My next visit, I took the taxi....20 minutes later, I was at the hotel. All the taxis from the airport have a set price. THEY WILL NOT OVERCHARGE YOU!!! There was plenty of room at the pools. I didn't have to fight for chairs. And I found the pools to be clean, and the staff always around. Isaac, one of the managers, was always helpful... The food was well prepared. There are two cafeteria-style restaurants. One or the other is open during the day, at all times. For after hours, there is a bar that has snack foods (hamburgers, hot dogs, chips, etc# that, I believe, is open 24 hours a day. There are several nice restaurants on site #included in price#. Make reservations, and dress up a little #it's fun#. For a little change of pace, take a walk down the beach towards the hill, and enjoy the outdoor restaurant #not part of the hotel). Order the melted cheese bowl, and the shrimp. Authentic band walking among the patrons, great food, and reasonable price. All in all, I was not disappointed with this hotel. For an all-inclusive, it is a great bargain. If you want a 5 star hotel, then pay the 5 star price.
Staff was rude and not attentive. I would not go there again or recommend anyone to waste your money.
I will never stay in a RIU hotel, really was disappointing
Long line when checking in, however, was given drinks to help with the wait. Manuel helped us and was fantastic. I requested a king room, and wondered if we would get one, with the long line of people waiting to check in. However, Manuel made sure that we had a king room on the 18th floor!!! The stay was perfect!!! Our only complaint would be the elevators. Not enough for such a large hotel, and people were rude!!! They would not even let you off of the elevator before they would start getting on. I realize that they wanted to make sure they had a space on it---however, the pushing and shoving was very childish!!!
We had our family reunion with 45 members and the accomodations were excellente!! The food was terrific, a lot of variety to choose from. The staff was very friendly and helpful. The administration was a little bit over whelmed upon our arrival. The elevators could have run a little bit faster but over all everything was fabulous. We are looking forward to going back
Loved the all inclusive and the little shops nearby.
We were very impressed when we first arrived at this hotel. Soon after we arrived my throat and eyes started to burn. When we were checking in I thought I smelled something like mildew in the air, I realized that it was a moldy smell. We ended up leaving this hotel and checking into another hotel. I started feeling better almost immediately. After talking to a few locals they told us that the hotel was getting a reputation for mold because they are not airing the hotel out properly. The drinks at the pool seemed to be watered down as well and the food was horrible. Fresh fruit was the only thing we ended up eating. They also shut down food service between 10:30am-12p. You could get cold cereal during these times. The beds were rock hard with hard flat pillows. The bathrooms also had no vent fans. There was no free internet unless you had your own computer.
This is a beautiful hotel with a wonderful ocean view & beautiful pools. All the rooms have an ocean view.Good food, entertainment & friendly staff. Don't hesistate & book it!!
My 11 year old son and I had a wonderful time here. Our room was beautiful, the staff was welcoming and the sunsets were spectacular. After a few days we did become tired of the food and I reccomend trying some of the restaurants in town. We would certainly come back.
The Hotel was as nice as some of the RIUs we stayed at, and for the money it's not a horrible deal, but the amount of locals at the hotel made it impossible to enjoy our trip. They bus locals in for the day, and kids must be able to come for free. There are kids everywhere. The bars are so full of locals that you can't get a drink. The hotel is clean, and the food was good, but if they want to make this like the other RUI's they have to stop this policy. I've stayed at numerous all inclusives in Mexico and this is the only one I've ever complained about.
We had a great stay in February 2010. We really had no complaints. We stayed a week with our two kids (5 and 8). Had a blast. Food was good. Service was good. Entertainment was good. Pools were fabulous. Great experience- we will definitely go back to the Riu (when Mexico is safe again- right now it is just a little too dangerous with all of the violence going on). So sad... we love Mexico~
I would highly recommend this hotel. I cannot say enough good things about it. The all-inclusive feature makes your stay very comfortable because you don't have to worry about the price of anything once you get there. The hotel was very clean, very high class and the pools and the beach location was second to none. We had a beautiful vacation and I can't wait to go back.
First of all the hotel is NOT on Emerald Bay. The Riu is the last hotel on Mazatlans Cerritor Beach - a long way from anything - but so it the Casa Bonita. It is FULL of kids - mostly bad behaving Mexica ones the food is boreing - all buffet. There are much better values in the hotels closer to town.
First of all, it was exactly what the pictures showed except for the mob of people. It was an absolute mad house. The girl at the front desk told us that it's always busy. The first thing that struck me was that the lobby is not air conditioned. Our wait to check in was about half an hour. The rooms were air conditioned and quite nice. We were on the sixth floor and had an awesome view of the ocean. We never did get in the pools because of all of the kids. I guess they close the pools at 7pm to chemically treat them. The food was buffet only(I hate buffet). The elevator situation was a joke. I believe there were 6 elevators. Atleast 1 was not running. And they were small. If you like being in a sardine can, it's great. We used the stairs probably 75% of the time. Gives your calves a good workout. When we first got in the room we discover that the batteries in the tv remote were dead. It took 3 calls and 2 visits to the front desk to get that resolved. The sports bar was a good place to hang out. Air conditioned. And you can really enjoy the 'all inclusive'. I can't say we didn't have some fun, but it would have been better knowing what exactly to expect.
The hotel is beautiful from the outside, but once upon check-in you will almost immediately find the first and possibly biggest flaw...6 elevators for 24 floors and almost 1000 rooms!!! you wait FOREVER for an elevator going up or down. Secondly, there were no bellboys so you had to lug your luggage up to your room yourself in those pain in the butt elevators. The gentleman who checked us in was very friendly, however there were many of the employees there who seemed angry at the world and in turn were rude to my wife which I took offense to. Not all of them were rude, however any more than 1 rude employee I find to be unacceptable. The pools are very nice, but if you plan on drinking in the pools, plan your bathroom breaks. The bathrooms are nowhere near the pools and they are very inconvenient. You also need to wake up at 7AM to reserve a spot at one of two specialty restaurants with seating for maybe 35-40 people. All and all, I would HIGHLY recommend NOT staying here!!! Not worth the money and the headaches.
Apparently this resort has had trouble booking vacationers. To make up for this they sell day passes to the locals. If you don't mind having about 2,000 local kids jumping in the pools and splashing every 4 seconds from about 9:00 in the morning until 7:00 in the evening, you will be ok. We heard they have to shock the pool every night because of how nasty the pools get. The actual resort was nice. The beach was nice. Would not recommend to anyone to go here.
Absolutely loved the RIU and the staff. Staff was very accomodating and prompt. Very clean and took very good care of us. Highly reccomend. We will be returning. Ths spa was fabulous, the gym was nice. Our room was on the 18th floor and the view was priceless. You could see downtown Mazatlan 'The Gold Zone' area and the sound of the ocean was wonderful. The wide variety of foods was endless. My favorite was the coconut icecream. The service was top notch. Entertainment was each evening was refreshing. The pools were exactly what we needed coming from Oregon. We met many people from all over. Relazation is what we went for and we truly enjoyed our time. Best of all was the cost. Thank you all!
It took a long time to get checked in--probably an hour and a half to two hours before our room was ready. Once we got in the room, it was very nice. We stayed in a jacuzzi suite. The food at the buffet was absolutely horrible, even the breakfast was bad and it's pretty hard to mess up bacon and eggs. We have stayed at another RIU in Mexico that was absolutely wonderful, food and accommodations and that's the reason we even considered staying at the RIU in Mazatlan. The two hotels don't even compare to each other--the one in Cabo San Lucas was 1000 times better than the one in Mazatlan. The swimming pools were okay, but it would be nice to have a pool for adults only for those that don't travel with children. Also, children should not be allowed in the pool at the swim-up bar and that's where the majority of kids were hanging out, spilling their drinks in the pool and splashing while people are sitting at the bar or the tables to relax and enjoy their drinks. Most of the staff in Mazatlan was friendly, but the couple of times we needed assistance from the front desk, they were not helpful at all. We would definitely not go back to Mazatlan.