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I love the look of this hotel as well as the views. The location is pretty perfect as well. I was also very impress with the staff. Very friendly! The room was a little less clean than i would prefer. But this has never been a problem before at this hotel.
actually a beautiful hotel in a awesome waterfront location with a brewery opening next door. place needs some work from the manic elevator to the semi clean shower stall and the clogged air return on the ac and loud whining output vent .
The location of my room, the view. I didn't like the fact that I couldn't stay longer. Had to return to work.
The hotel was impressively decorated and comfortable at the same time. I was greeted by name when I checked in. Despite being a younger traveler I was not talked down to or shown any disdain. The location on the marina offered wonderful views. The breakfast offered was delicious and more than ample. I will definitely return the next time I am staying in the area. The room thermostat would reset to 70 automatically and the TV would not have sound every other time it was turned on. Nothing that was too important or that would keep me from coming back.
-The bayview room with great bay windows -Location near nice shops -Very friendly and helpful staff -Good wifi; not too slow for a change -Breakfast was pricey, and not normally included (but it was good, and the staff was great). -There's some evidence that the rooms themselves are dated but generally the latest remodel was good.
Hotel and room was furnished with beautiful nautical theme. Restaurant and bar downstairs had delicious food and proved to be very convenient. Staff was very friendly and helpful. Proximity to the marina and the Air and Space Museum also very convenient. Parking garage was well maintained and easy to use/ access for guests. Minor cosmetic issues in the room, some menu items in restaurant were overpriced.
Pleasant check in experience, clean rooms, and the cocktail hour made for a very nice stay. It's well laid out, and the parking lot was close and accessible. I called to the grunt desk in the morning for something. I had to call twice because noone answered my call the first time. Then they didn't deliver the item to my room, and when I went downstairs, the attendant was sitting in the back, reading.
Friendly Missing cleaning my room the first night
Location, location, location. The bed was very comfortable. The bathroom was roomy. Huge refrigerator to use. Plenty of drawer space. Decent coffee in the breakfast room. Non-smoking floor smelled like cigarette smoke. Our room did not, but right off the elevator it did and all in the hall. The pillows were too small and soft, offered no support for my neck. I don't like using multiple pillows (they move around too much) but I did here just to get to sleep. One of the towels in the bathroom (when we first arrived) was put on the towel rack obviously unwashed from a previous user...gross. Grateful there were other clean towels to be used. Didn't use the coffee machine because it is stored on the bathroom counter. Who uses a food/beverage item in the bathroom?
I liked the room set up I was traveling with a boat and management told me I could park around back and take up several spots. So I parked liked management wanted me too and when I woke up there was a car blocking me in. I told the girl at the front desk and she was making every atempt to locate the owner after an hour went by no luck, she the. Calls her boss (the owner) and was ready to have it towed, but her boss said "we can't just tow a guests car, even if they are blocking another guest" he wanted the girl to try again to locate the owner but at that time I was running an hour and a half behind. So at this point i my self had to call the police and the owner didn't want to do anything. The police said the owner needed to call a tow truck. It was suck an inconvence for me to get the truck and boat out. Me being he guest i should not have to call the police and a tow truck. The owner needs to grow a spine and realize that when a guest does something like that and can't be located to remove the vehicle from property. I will not be staying there ever again due to the rude manager/owner.
It was comfortable! My 8 years daughter loves it! The shower needed longer curtains because water leaked all over the bathroom floor and into the closest. The cleaning crew could use a bit more hospitality!
Clean hotel, good service and breakfast at a very good price Nothing, will stay there again
It was quiet. I could relax. The breakfast was good. The staff was very friendly. The tv channels were limited just like a cheap motel. I didn't care for the overall smell of the room, hall, and everywhere.
Most of the staff was very friendly, the breakfast which was included had plenty of options and it was very close to shopping and the university. The room was very clean upon our check in. And in the evening they offered fresh baked cookies. The night staff male was rude and not very helpful. While the breakfast which was included was good, I would have liked to see more fresh fruit options. Also the gym was very small and not appropriately stocked (no towels, no water). The equipment wasn't maintained too well, but it was still usable (noisey, like it needed oiling).
Staff was extremely friendly. Had smiles on their faces, held doors open, were on top of it Great to see coming from a customer service background. Housekeeping was accommodating and interactive. If you passed by them in the hallway they would acknowledge your presence and say a friendly hello. Loved having a great display of food for their complementary breakfast which never ran out of food. No fan in the bathroom?...doomed for black mold. Did not care to have the A/C unit on either. Cleaned the front of it because it was filled with dust. Was a nightmare for those who have allergies like myself. The 2 inch gap of fresh air from the window was not cutting it for fresh air flow. Luckily did not have to be in the room as much as we had planned.
I loved the room spacing and location to local eateries. I stayed in a Spring Hill hotel in Vegas and this hotel in Hampton (short of the Vegas flare) was not short stopping. I would highly recommend this as a hotel option. We had to switch rooms because the television was not working (recently remodeled and may have not been connected properly). Thx.
This has to be the best staff I've ever seen. Very friendly and helpful. They were never pushy or rude. I had my service animal with me and no problems at all. Unlike others I've stayed at. I will stay there again
Room was excellent except tub which was peeling paint. Front desk said hotel was currently in progress to refinish tubs Breakfast would have been better with scrambled eggs
was a great place to stay whiel I was seeing family, central to everything I needed to do while I was in town, and a welcome respite, a quiet place to retreat, when done with the day. I know they're in the middle of a remodel, but there was a pervasive smell of mildew on the first floor near the pool and near my room.
Easy to get around from and to the hotel. Beds were ok and bathrooms were ok clean. The can use a new vacuum all over te hotel. Rooms can get undusted and their housekeepers can do a better job cleaning the rooms better.
The location was great. Children enjoyed to indoor pool area. The bed was very comfortable.
DO NOT STAY HERE!!!! THEY HAVE ROACHES, THE STAFF IS UNPROFESSIONAL & THEY DID NOT GIVE ME A REFUND AFTER I HAD TO KILL AND SHOW THEM THE ROACH. THE MOTEL'S ARE BETTER THEN THIS TRASHY PLACE!
Close vacinity to activities and main roads. Lack of HD TV and a microwave.
The bath tub was old and the pair was pealing. It was a total turn off when it came to showering. Other than that it was good for the money spent.
Large room, comfortable, quiet No decaf coffee in room, tub drin was not working
Bed was comfy. Shower was hot. Towels were clean. Had a pullout couch and desk. I was by the elevator and could hear everyone coming off and going on.
The lady at the front desk was very friendly. She also seemed concerned genuinely when I told her the elevators were broken. The place was not clean. There were towels on the floor and someone's dessert plate on an entry table at 10 o'clock at night when we arrived and the same towels and plate were there when we left in the morning. The rooms were poorly cleaned and the general air was of an old, decrepit hotel. We almost got stuck on one of the elevators and then both stopped working when we tried to go back up to our room. It seemed like it was a beautiful hotel at one point, but was allowed to rot away.
It was a beautiful place located in an exclusive safe environment. Me and my husband visited with a co worker and his wife and we were all satisfied with our stay. Enjoyed so much that me and my husband extended a night.. We are already planning on going back this summer. My husband smoke and I reserved a smoking room and once arrived it was a non smoking hotel. This was the only thing that we had an issue with.
This place was disgusting. The smell in the lobby was odorus and musty. My room was mediocre at best. I would NEVER stay at this place again. Needs to be closed down.
Free continental breakfast, cleanliness of facility
Always stay at Hampton when in VA. The staff is friendly and courteous.
This guest did not leave comments about this hotel.
location and breakfast shower spigot did not work correctly. Only turned 90degrees, was either scalding or off. I reported to front desk staff, offered to 'have someone come up', it was late, my family was tired. We sponge bathed, should have had a discount
I love the staff they were very helpful and nice. The room was great and very clean. The breakfast was also great as well. The fresh cookies and milk for guest when you walk in was amazing. The is nothing bad I can say about my stay.
It met all of my needs. The room was very clean and quiet, convenient if I needed to pick up anything forgotten at home and very close to where I was visiting and my reason for coming to Virginia in the first place. This was my second time staying at this very hotel and the staff at the reception desk did not seem as friendly and engaged as they did the first time I stayed. My first visit you had a very friendly, cordial woman working the desk that day.
Helpfulness of front desk staff in getting to the site from about two miles away when I got turned around getting there in the first place. Someone put used soap in a new soap box in the bathroom. Only later when my wife opened another box of soap did we discover that my bar of soap was well used already!
Friendly staff, clean rooms, great location will stay here again!
Convenient and super-comfy beds The eggs at breakfast were disgusting¿¿
Room and bathroom space the nicest of any Ha,ton Inn we've been at.
Pool and complimentary breakfast
Traveling with a family and being charged 150 a night....I was with a group....otherwise I should have booked at one of the ten other hotels around the corner who, at the very least, can offer some water when you walk in. Yes they have an overpriced restaurant. No free continental breakfast. Floors squeak so stay in the upper floors.
I encountered the staff members on all shifts and they were all incredibly friendly, especially the evening shift on 27-28 Jan. Kudos in particular to the night attendant and from desk attendant. They know very well how to talk to and engage with customers. They both made me feel very welcome and at "home". Thank you! The property is showing its age...old, creaky elevator, older furniture, etc., but the room was clean and comfortable. I would stay there again, if nothing else but for the friendly staff.
The staff was extremely pleasant. I had a few questions, they answered them with a great attitude and very helpful information. There was a hair on one of the bathroom towels when we arrived, an entire fresh set was brought to the room immediately. I wish the pool opened earlier, but my daughter and I did have it to ourselves for our 20 minute swim at 8:15 am, which was a definite plus.
Location is close to restaurants, shopping and freeways The room was okay, it could have been cleaned a little better. The air/heater made loud humming noises throughout the night.
Great location very close to everything.
The location and the breakfast during the morning was excellent. The staff was super friendly.
The Staff is great , so helpful. the plumbing need some work
Location and friendly professional staff. Nothing at all.
This guest did not leave comments about this hotel.
The staff was very friendly.
Location is pretty good right off the highway and close to Townplace Center. Rooms are very small and our room was not very clean (specifically the bathroom). The second day we were there I found a large dead bug in the middle of our floor I told the front desk and they told me the exterminator had been there the day before.
The staff. Friendly and professional. Hotel Employee the breakfast lady is sunshine. The room seemed too airtight. Couldn't open the window even a bit to air out the room.
I have stayed at the hotel several times & what brings me back everytime is the fantastic staff. EVERYONE is so kind, welcoming & helpful. They always make me feel like I'm in their home - they even put out lemonade & cookies in the afternoon. Sweet. No
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Not a roach motel / no working girls or families living there. Close to highway and restaurants. Good selection of TV channels. Beds are like rocks.
Great value for the price. Conveniently located right off the interstate. Great shopping and restaurants nearby. Bathroom was very small. Pillows were small and lumpy. I was accosted in the parking lot by someone begging for money.
The location of the days inn Hampton was amazing. It was less than 5 minutes away from the shopping centers. The scent of cigarette smoke slapped me in the face as soon as I entered the room, the wallpaper was peeling, the room was small, completely out of date, and the bathroom door never shut completely. Also random people were knocking on my door at 2am yelling. The general cleanliness of the rwas nice despite the overwhelming smoke scent just a very dated room.
Nothing. Dirty on the outside. Not real nice on the inside. Definitely could use an upgrade.
Price & location, breakfast isn't bad either Noisy inconsiderate guests. beds are a bit old, can feel the springs, towels are not soft. Did I mention noisy? Clientele can be quite sketchy..
The staff was great. Very courteous and helpful. Needs to be renovated old in the hallways I could smell of urine.
My room had a couple issues with it the refrigerator wasn't working there was black mold on the shower curtain the bed sheet was ripped and the toilet seat was broken. On top of that I went and asked for a refund for my room and that wasnt given.
Continental breakfast was decent. Price was right. The staff who checked us in had no customer service skills/very unfriendly. I asked her what the breakfast consisted of, and she responded... 'Hot.' Morning staff was pleasant. Room was unvacuumed and hair in tub.
That the staff was not rude when we asked for a room change. They were understanding and when we also told them about the room begin smelly, they gave us a bottle of air freshener. We have stayed at Best Western before but this one was very disappointing. elevator smells & dirty. bathroom ceiling had stains. carpet were nasty. had to move to another room. breakfast not good. We chose to skip breakfast. The showers also leaked after using it, and the bed had a lot of hairs, and the towels had stains.
I like the location of the hotel. I was able to get back and forth within a timely manner. The only area that seemed to be renovated was the lobby. When I first checked into my room, there was a leak in the bathroom. Had to move to another room. The carpet, the room and fixtures were VERY dirty! The housekeeping staff clothing was dirty!
Staff was very pleasant and helpful No
Room was clean. Breakfast was an afterthought for them. Not bad just did not have a great deal of options. Looks like they were trying to keep costs down.
Location The first room had a leak in the restroom, and the television did not work. The room I was moved to had pest in it
We had a very nice experience and breakfast the next morning I am diabetic and would have like an individual peanutbutter packet and sugar free syrup for a waffle.
Close to convention center Bathroom remodeling was poorly done. Exposed seams in ceiling. Paint chipping off of ceiling. Drain not working and full of hair. Curtain rod partially falling, causing the shower curtain to be unable to close on either side. Not enough parking.
First room had broken closet door snd pole. Movef to second room toilet bowl rsn constantly had to open top and jiggle to flush. Stayed one night do we just made due.
Quiet, Convenient. Staff very helpful.
The price Some stains on the carpet
very clean and updated rooms and staff were very nice
employees are very nice, nothing else worth the price I paid to stay in this hotel I could not believe the bad conditions of this hotel and the price I paid $---- plus tax. no service, when you call the front disk you get the answer service. No decent breakfast for the price I paid, even a cup of coffee is not available except morning..
Able to cook in the room No ice and vending machines
The price, and it was close to where I needed to go which made it very convenient. I wish they had a greater selection for breakfast. It was truly breakfast-on-the-go.
Clean as expected, nonsmoking as I hope. Good to have kitchen and big fridge. great deal... none
Nothing in kitchen area
size of kitchens not enough extra seating. a loveseat would be nice
Close to everything from virginia beach, Williamsburg, Newport News, and anywhere else you want to be in VA. Rudeness of staff and cleanliness of room
Nothing Staff, breakfast, room
Bed bugs room 334
Worst experience Smelling rooms, Not cleaned, Fake breakfast. Rude staff.
Preston at the front desk was exceptional Hair from a previous guest in the bathroom sink, stained sheets that did not fit the bed properly, no toilet paper in the room upon arrival, breakfast was virtually non-existent. Should not be listed as breakfast included in stay. A very bad experience.
Spacious functional room with well-equipped kitchen, great work space and a very comfortable bed. Nice and clean. Only weekly room service. At the high price for short-stay guests, it would be fairer to include a continental breakfast and faster front desk service. I was told we could buy breakfast, but all they had was a small room with unhealthy and expensive preserved pastries and snacks sealed in packets. Checkout took 20 minutes, because there was only one front desk person who was handling a long and difficult negotiation about rates and various possibilities for the length of stay.
Room was big and comfortable , lots of space for just the two of us . Bed was huge , sheets and comforter were clean and I was satisfied with that , the bathroom was clean as well and that was another plus . The towels were small and useless for drying off , that was the only thing that annoyed me . Other than for the price , this place was amazing and definitely more than I expected .
My kids loved the indoor pool hotel located close to interstate for easy travel Room was non smoking but you could smell the smoke.
The hotel clerk Derrion was the sole redeeming feature of this place. He deserves a raise and a transfer to a facility that is much more worthy of his competence and williningness to help. He quickly refunded our money when it was evident we would not be able to stay. The first room assigned to us was clearly already occupied. The swimming pool had a light fixture loose and floating in the water but still attached to its outlet by its wires. The swimming pool area has no heat, so the area and the water are practically unusable this time of year. The next room assigned to us had a sliding closet door that was completely off its track. The safe was locked and inoperable. The TV had 1 channel. I was lured in by the seemingly low price, but with so much wrong, it was clear that any amount of money was too high. We left after 40 minutes and received all of our money back.
The staff was superb! Very helpful and assisted with everything to my request. The room was equiped with refrigator, security deposit box, ironing, and washing facilities. Wifi was also a great amenity. Well, its appears the hotel is slightly outdated. The carpet and walls could use a facelift to present a more appealing, contemporary look.
Nothing It was dirty. The carpets felt so disgusting you couldn't walk on in. The furniture was dirty, beds uncomfortable, and the ac was very noisy
They didn't allow us to stay we had a pet and website did not say..no pets. I lost money for that nights stay See above
The quietness. The foyer reeked of cigarette smoke. The hallways were hot and sticky.
The staff was friendly. The continental breakfast was pretty good. The hotel was dirty. Everything smelled like cigarettes even though we requested a non-smoking room.
Friendly attentive staff. Some unsavory characters apparently living there.
We booked this room through online travel because I have 3 dogs. When we got into the room,we about choked on the cigarette smoke,& changed rooms right away. The toilet rocked back & forth because it wasn't secured to the floor.My husband decided to get out of bed and injured his leg on a sharp piece of metal that was sticking out from under the bed. His leg received a cut about 4'' long.My husband now has to go & get a tetnus shot because of this.The manager this morning 11/20/2007 only offered to give us another room & waive the pet fee.Not good enough.
Nothing We didn't like anything about this hotel. The location was in a bad area. The surrounding area of the hotel look like a dump site. We took our business somewhere else.
The hotel was a great price and very comfy. I didn't want to spend a lot on a room and this was affordable and the room was nice. There's wasn't anything I disliked about the room.
It was somewhat cheap in price. The room was NOT clean by any means. I do believe that people were using this hotel as home instead of a short stay. Kind of a scary place.
Very dirty, sketchy characters walking around all times of the night, the windows don't lock on the first floor and the...please stay away for your own safety.
the staffs are nice and the room is clean. The strong bleach smell when I first walk into the room(just need to open the window to air out for like 5 mins), its good to know they clean the room.
This hotel was easy to find for a traveler from another state like myself. Staff was helpful and friendly overall. It seemed to be a family owned hotel. The room was cleaner than I expected and there was no hallway-noise during the night. Not sure if the hotel was family owned or not but they could have been a little more professional in the presence of guests, attire included. There was no liquid soap in the container above bathtub and no iron either.
Location Night staff was the worst...
I didn't wake up dead. Where to start? Cigarette burns in my sheets, someone else's hair in the shower, toilet didn't work, wifi did not work, no breakfast, stains on the towels as well as on the sheets, warnings on doors not to open the door for anyone that you didn't know, had to sign a waiver in case someone broke into my car/ stole my stuff, the night staff was strung out and pregnant when I checked in. The place is run down and does not look like the picture. I also had two "gentlemen" come and scope out my car as soon as I arrived. I honestly didn't feel safe there and checked out fifteen minutes after I woke up the next morning. Avoid this dive!
close to restaurants & shopping area room smelled like cigarettes pictures do not match what is online dirty linen barely cleaned bathroom understaffed
It's located across from a shopping center with a lot of variety of stores and food...that's about it Room reeked of stale cigarettes, towels were dingy and room wasn't cleaned well. The ice maker was broken and had been for so long it was covered in dust and cobwebs. People were grilling and partying in the parking lot, which is fine as long as it doesn't last all night...which it did. It was a last minute trip and we were desperate but we did not stay another night.
Didn't look anything like the pictures online. Place is old and run down. Didn't feel safe with all the people hanging around.
It wa a dump i refused to stay here
worst hotel ever very dirty needs to be torn down
I found our stay rather nice considering the last minute reservations that we made. over all for the money I can not complain. I had to clean the a/c filter when I arrived as it was dirty and the a/c was not cooling correctly. the tub drain drained slow.
Towels were dingy white. Yuck
The location was good. I turned 21 and the hotel was right across from PBR and other places. When we got there we got our key and went to our room, at 6pm and there was men working in the hallway using our power outlet in our room. When we asked the lady at the front desk about it she said we should wait 15 minutes until they were done, which was rude and she ended up giving us another room. The check in time clearly says 3pm, you would think she would one know what was going on in her hotel and two we got there plenty of time after 3 our room should've been ready no excuses. Our toilet had trouble flushing more than once and the shower head was broken, you had to hold it yourself. We reported it to the front desk upon our departure so hopefully it can be fixed for the next people that stay.
The location was great but the hotel room was a very bad experience. There was dead bugs that was killed and left on the walls and corner of the room. It smelled very bad like there was mold in the room. Bathroom wasn't cleaned.
The price for the room was good if you are on a budget. Not far from mercury boulevard either. When I arrived the Indian lady that could barely speak English didn't have my reservation. She had no idea how to work the system on the computer, her 18 year old daughter knew how to work it better. The lady had to call in to figure out how to pull up my booking, then after finding it they still gave me the wrong room. Im not sure how you mix up king jacuzzi with 2 twins...but they did. I looked behind the nightstand and it looked as if nobody had cleaned for a year...superficial cleaning.
very clean. the house keeping was top notch. great location for my purposes.
Staff was amazing so friendly and helpful with suggestions, going to make it a yearly trip it's a halfway point for me and my best friend so we are happy to of found somewhere to meet up a couple of times a year and i have to say the fact we could open our windows and get fresh air was amazing something not a lot of hotels have nowadays! Carpets could use a shampoo