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The hotel was impressively decorated and comfortable at the same time. I was greeted by name when I checked in. Despite being a younger traveler I was not talked down to or shown any disdain. The location on the marina offered wonderful views. The breakfast offered was delicious and more than ample. I will definitely return the next time I am staying in the area. The room thermostat would reset to 70 automatically and the TV would not have sound every other time it was turned on. Nothing that was too important or that would keep me from coming back.
I love the look of this hotel as well as the views. The location is pretty perfect as well. I was also very impress with the staff. Very friendly! The room was a little less clean than i would prefer. But this has never been a problem before at this hotel.
Hotel and room was furnished with beautiful nautical theme. Restaurant and bar downstairs had delicious food and proved to be very convenient. Staff was very friendly and helpful. Proximity to the marina and the Air and Space Museum also very convenient. Parking garage was well maintained and easy to use/ access for guests. Minor cosmetic issues in the room, some menu items in restaurant were overpriced.
The location of my room, the view. I didn't like the fact that I couldn't stay longer. Had to return to work.
-The bayview room with great bay windows -Location near nice shops -Very friendly and helpful staff -Good wifi; not too slow for a change -Breakfast was pricey, and not normally included (but it was good, and the staff was great). -There's some evidence that the rooms themselves are dated but generally the latest remodel was good.
actually a beautiful hotel in a awesome waterfront location with a brewery opening next door. place needs some work from the manic elevator to the semi clean shower stall and the clogged air return on the ac and loud whining output vent .
Pleasant check in experience, clean rooms, and the cocktail hour made for a very nice stay. It's well laid out, and the parking lot was close and accessible. I called to the grunt desk in the morning for something. I had to call twice because noone answered my call the first time. Then they didn't deliver the item to my room, and when I went downstairs, the attendant was sitting in the back, reading.
Most of the staff was very friendly, the breakfast which was included had plenty of options and it was very close to shopping and the university. The room was very clean upon our check in. And in the evening they offered fresh baked cookies. The night staff male was rude and not very helpful. While the breakfast which was included was good, I would have liked to see more fresh fruit options. Also the gym was very small and not appropriately stocked (no towels, no water). The equipment wasn't maintained too well, but it was still usable (noisey, like it needed oiling).
Location, location, location. The bed was very comfortable. The bathroom was roomy. Huge refrigerator to use. Plenty of drawer space. Decent coffee in the breakfast room. Non-smoking floor smelled like cigarette smoke. Our room did not, but right off the elevator it did and all in the hall. The pillows were too small and soft, offered no support for my neck. I don't like using multiple pillows (they move around too much) but I did here just to get to sleep. One of the towels in the bathroom (when we first arrived) was put on the towel rack obviously unwashed from a previous user...gross. Grateful there were other clean towels to be used. Didn't use the coffee machine because it is stored on the bathroom counter. Who uses a food/beverage item in the bathroom?
Friendly Missing cleaning my room the first night
It was quiet. I could relax. The breakfast was good. The staff was very friendly. The tv channels were limited just like a cheap motel. I didn't care for the overall smell of the room, hall, and everywhere.
Clean hotel, good service and breakfast at a very good price Nothing, will stay there again
It was comfortable! My 8 years daughter loves it! The shower needed longer curtains because water leaked all over the bathroom floor and into the closest. The cleaning crew could use a bit more hospitality!
I liked the room set up I was traveling with a boat and management told me I could park around back and take up several spots. So I parked liked management wanted me too and when I woke up there was a car blocking me in. I told the girl at the front desk and she was making every atempt to locate the owner after an hour went by no luck, she the. Calls her boss (the owner) and was ready to have it towed, but her boss said "we can't just tow a guests car, even if they are blocking another guest" he wanted the girl to try again to locate the owner but at that time I was running an hour and a half behind. So at this point i my self had to call the police and the owner didn't want to do anything. The police said the owner needed to call a tow truck. It was suck an inconvence for me to get the truck and boat out. Me being he guest i should not have to call the police and a tow truck. The owner needs to grow a spine and realize that when a guest does something like that and can't be located to remove the vehicle from property. I will not be staying there ever again due to the rude manager/owner.
I loved the room spacing and location to local eateries. I stayed in a Spring Hill hotel in Vegas and this hotel in Hampton (short of the Vegas flare) was not short stopping. I would highly recommend this as a hotel option. We had to switch rooms because the television was not working (recently remodeled and may have not been connected properly). Thx.
This has to be the best staff I've ever seen. Very friendly and helpful. They were never pushy or rude. I had my service animal with me and no problems at all. Unlike others I've stayed at. I will stay there again
Staff was extremely friendly. Had smiles on their faces, held doors open, were on top of it Great to see coming from a customer service background. Housekeeping was accommodating and interactive. If you passed by them in the hallway they would acknowledge your presence and say a friendly hello. Loved having a great display of food for their complementary breakfast which never ran out of food. No fan in the bathroom?...doomed for black mold. Did not care to have the A/C unit on either. Cleaned the front of it because it was filled with dust. Was a nightmare for those who have allergies like myself. The 2 inch gap of fresh air from the window was not cutting it for fresh air flow. Luckily did not have to be in the room as much as we had planned.
It met all of my needs. The room was very clean and quiet, convenient if I needed to pick up anything forgotten at home and very close to where I was visiting and my reason for coming to Virginia in the first place. This was my second time staying at this very hotel and the staff at the reception desk did not seem as friendly and engaged as they did the first time I stayed. My first visit you had a very friendly, cordial woman working the desk that day.
Room and bathroom space the nicest of any Ha,ton Inn we've been at.
Always stay at Hampton when in VA. The staff is friendly and courteous.
Convenient and super-comfy beds The eggs at breakfast were disgusting¿¿
Friendly staff, clean rooms, great location will stay here again!
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location and breakfast shower spigot did not work correctly. Only turned 90degrees, was either scalding or off. I reported to front desk staff, offered to 'have someone come up', it was late, my family was tired. We sponge bathed, should have had a discount
Helpfulness of front desk staff in getting to the site from about two miles away when I got turned around getting there in the first place. Someone put used soap in a new soap box in the bathroom. Only later when my wife opened another box of soap did we discover that my bar of soap was well used already!
Free continental breakfast, cleanliness of facility
I love the staff they were very helpful and nice. The room was great and very clean. The breakfast was also great as well. The fresh cookies and milk for guest when you walk in was amazing. The is nothing bad I can say about my stay.
Pool and complimentary breakfast
Traveling with a family and being charged 150 a night....I was with a group....otherwise I should have booked at one of the ten other hotels around the corner who, at the very least, can offer some water when you walk in. Yes they have an overpriced restaurant. No free continental breakfast. Floors squeak so stay in the upper floors.
I encountered the staff members on all shifts and they were all incredibly friendly, especially the evening shift on 27-28 Jan. Kudos in particular to the night attendant and from desk attendant. They know very well how to talk to and engage with customers. They both made me feel very welcome and at "home". Thank you! The property is showing its age...old, creaky elevator, older furniture, etc., but the room was clean and comfortable. I would stay there again, if nothing else but for the friendly staff.
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Location and friendly professional staff. Nothing at all.
Great location very close to everything.
I have stayed at the hotel several times & what brings me back everytime is the fantastic staff. EVERYONE is so kind, welcoming & helpful. They always make me feel like I'm in their home - they even put out lemonade & cookies in the afternoon. Sweet. No
The staff. Friendly and professional. Hotel Employee the breakfast lady is sunshine. The room seemed too airtight. Couldn't open the window even a bit to air out the room.
The staff was extremely pleasant. I had a few questions, they answered them with a great attitude and very helpful information. There was a hair on one of the bathroom towels when we arrived, an entire fresh set was brought to the room immediately. I wish the pool opened earlier, but my daughter and I did have it to ourselves for our 20 minute swim at 8:15 am, which was a definite plus.
The staff was very friendly.
The location and the breakfast during the morning was excellent. The staff was super friendly.
Location is pretty good right off the highway and close to Townplace Center. Rooms are very small and our room was not very clean (specifically the bathroom). The second day we were there I found a large dead bug in the middle of our floor I told the front desk and they told me the exterminator had been there the day before.
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The Staff is great , so helpful. the plumbing need some work
Location is close to restaurants, shopping and freeways The room was okay, it could have been cleaned a little better. The air/heater made loud humming noises throughout the night.
Nothing. Dirty on the outside. Not real nice on the inside. Definitely could use an upgrade.
Price & location, breakfast isn't bad either Noisy inconsiderate guests. beds are a bit old, can feel the springs, towels are not soft. Did I mention noisy? Clientele can be quite sketchy..
The staff was great. Very courteous and helpful. Needs to be renovated old in the hallways I could smell of urine.
Great value for the price. Conveniently located right off the interstate. Great shopping and restaurants nearby. Bathroom was very small. Pillows were small and lumpy. I was accosted in the parking lot by someone begging for money.
The location of the days inn Hampton was amazing. It was less than 5 minutes away from the shopping centers. The scent of cigarette smoke slapped me in the face as soon as I entered the room, the wallpaper was peeling, the room was small, completely out of date, and the bathroom door never shut completely. Also random people were knocking on my door at 2am yelling. The general cleanliness of the rwas nice despite the overwhelming smoke scent just a very dated room.
Not a roach motel / no working girls or families living there. Close to highway and restaurants. Good selection of TV channels. Beds are like rocks.
Continental breakfast was decent. Price was right. The staff who checked us in had no customer service skills/very unfriendly. I asked her what the breakfast consisted of, and she responded... 'Hot.' Morning staff was pleasant. Room was unvacuumed and hair in tub.
That the staff was not rude when we asked for a room change. They were understanding and when we also told them about the room begin smelly, they gave us a bottle of air freshener. We have stayed at Best Western before but this one was very disappointing. elevator smells & dirty. bathroom ceiling had stains. carpet were nasty. had to move to another room. breakfast not good. We chose to skip breakfast. The showers also leaked after using it, and the bed had a lot of hairs, and the towels had stains.
The room was clean and the beds were comfortable. The breakfast was awesome, too!
Close to convention center Bathroom remodeling was poorly done. Exposed seams in ceiling. Paint chipping off of ceiling. Drain not working and full of hair. Curtain rod partially falling, causing the shower curtain to be unable to close on either side. Not enough parking.
My room had a couple issues with it the refrigerator wasn't working there was black mold on the shower curtain the bed sheet was ripped and the toilet seat was broken. On top of that I went and asked for a refund for my room and that wasnt given.
Location Rooms were old and dingy. Door had to be slammed shut or it opened. Closet was a joke. Refrigerator was in poor condition. Housekeeping staff need a better attitude.
First room had broken closet door snd pole. Movef to second room toilet bowl rsn constantly had to open top and jiggle to flush. Stayed one night do we just made due.
Comfortable bed with comfy pillows Very damp smelling. Bath towel bar and shower curtain was loose.
Room was clean. Breakfast was an afterthought for them. Not bad just did not have a great deal of options. Looks like they were trying to keep costs down.
We had a very nice experience and breakfast the next morning I am diabetic and would have like an individual peanutbutter packet and sugar free syrup for a waffle.
Staff was very pleasant and helpful No
The breakfast was great and staff was very helpful No
size of kitchens not enough extra seating. a loveseat would be nice
Nothing Staff, breakfast, room
Worst experience Smelling rooms, Not cleaned, Fake breakfast. Rude staff.
very clean and updated rooms and staff were very nice
Preston at the front desk was exceptional Hair from a previous guest in the bathroom sink, stained sheets that did not fit the bed properly, no toilet paper in the room upon arrival, breakfast was virtually non-existent. Should not be listed as breakfast included in stay. A very bad experience.
The price, and it was close to where I needed to go which made it very convenient. I wish they had a greater selection for breakfast. It was truly breakfast-on-the-go.
Nothing in kitchen area
Able to cook in the room No ice and vending machines
Clean as expected, nonsmoking as I hope. Good to have kitchen and big fridge. great deal... none
Bed bugs room 334
employees are very nice, nothing else worth the price I paid to stay in this hotel I could not believe the bad conditions of this hotel and the price I paid $---- plus tax. no service, when you call the front disk you get the answer service. No decent breakfast for the price I paid, even a cup of coffee is not available except morning..
Close to everything from virginia beach, Williamsburg, Newport News, and anywhere else you want to be in VA. Rudeness of staff and cleanliness of room
Spacious functional room with well-equipped kitchen, great work space and a very comfortable bed. Nice and clean. Only weekly room service. At the high price for short-stay guests, it would be fairer to include a continental breakfast and faster front desk service. I was told we could buy breakfast, but all they had was a small room with unhealthy and expensive preserved pastries and snacks sealed in packets. Checkout took 20 minutes, because there was only one front desk person who was handling a long and difficult negotiation about rates and various possibilities for the length of stay.
My kids loved the indoor pool hotel located close to interstate for easy travel Room was non smoking but you could smell the smoke.
The hotel clerk Derrion was the sole redeeming feature of this place. He deserves a raise and a transfer to a facility that is much more worthy of his competence and williningness to help. He quickly refunded our money when it was evident we would not be able to stay. The first room assigned to us was clearly already occupied. The swimming pool had a light fixture loose and floating in the water but still attached to its outlet by its wires. The swimming pool area has no heat, so the area and the water are practically unusable this time of year. The next room assigned to us had a sliding closet door that was completely off its track. The safe was locked and inoperable. The TV had 1 channel. I was lured in by the seemingly low price, but with so much wrong, it was clear that any amount of money was too high. We left after 40 minutes and received all of our money back.
We booked this room through online travel because I have 3 dogs. When we got into the room,we about choked on the cigarette smoke,& changed rooms right away. The toilet rocked back & forth because it wasn't secured to the floor.My husband decided to get out of bed and injured his leg on a sharp piece of metal that was sticking out from under the bed. His leg received a cut about 4'' long.My husband now has to go & get a tetnus shot because of this.The manager this morning 11/20/2007 only offered to give us another room & waive the pet fee.Not good enough.
The staff was friendly. The continental breakfast was pretty good. The hotel was dirty. Everything smelled like cigarettes even though we requested a non-smoking room.
The quietness. The foyer reeked of cigarette smoke. The hallways were hot and sticky.
Nothing We didn't like anything about this hotel. The location was in a bad area. The surrounding area of the hotel look like a dump site. We took our business somewhere else.
This hotel was easy to find for a traveler from another state like myself. Staff was helpful and friendly overall. It seemed to be a family owned hotel. The room was cleaner than I expected and there was no hallway-noise during the night. Not sure if the hotel was family owned or not but they could have been a little more professional in the presence of guests, attire included. There was no liquid soap in the container above bathtub and no iron either.
the staffs are nice and the room is clean. The strong bleach smell when I first walk into the room(just need to open the window to air out for like 5 mins), its good to know they clean the room.
It was somewhat cheap in price. The room was NOT clean by any means. I do believe that people were using this hotel as home instead of a short stay. Kind of a scary place.
Friendly attentive staff. Some unsavory characters apparently living there.
Location Night staff was the worst...
Very dirty, sketchy characters walking around all times of the night, the windows don't lock on the first floor and the...please stay away for your own safety.
The hotel was a great price and very comfy. I didn't want to spend a lot on a room and this was affordable and the room was nice. There's wasn't anything I disliked about the room.
They didn't allow us to stay we had a pet and website did not say..no pets. I lost money for that nights stay See above
Didn't look anything like the pictures online. Place is old and run down. Didn't feel safe with all the people hanging around.
close to restaurants & shopping area room smelled like cigarettes pictures do not match what is online dirty linen barely cleaned bathroom understaffed
worst hotel ever very dirty needs to be torn down
It wa a dump i refused to stay here
I found our stay rather nice considering the last minute reservations that we made. over all for the money I can not complain. I had to clean the a/c filter when I arrived as it was dirty and the a/c was not cooling correctly. the tub drain drained slow.
The location was great but the hotel room was a very bad experience. There was dead bugs that was killed and left on the walls and corner of the room. It smelled very bad like there was mold in the room. Bathroom wasn't cleaned.
It's located across from a shopping center with a lot of variety of stores and food...that's about it Room reeked of stale cigarettes, towels were dingy and room wasn't cleaned well. The ice maker was broken and had been for so long it was covered in dust and cobwebs. People were grilling and partying in the parking lot, which is fine as long as it doesn't last all night...which it did. It was a last minute trip and we were desperate but we did not stay another night.
Towels were dingy white. Yuck
I didn't wake up dead. Where to start? Cigarette burns in my sheets, someone else's hair in the shower, toilet didn't work, wifi did not work, no breakfast, stains on the towels as well as on the sheets, warnings on doors not to open the door for anyone that you didn't know, had to sign a waiver in case someone broke into my car/ stole my stuff, the night staff was strung out and pregnant when I checked in. The place is run down and does not look like the picture. I also had two "gentlemen" come and scope out my car as soon as I arrived. I honestly didn't feel safe there and checked out fifteen minutes after I woke up the next morning. Avoid this dive!
The location was good. I turned 21 and the hotel was right across from PBR and other places. When we got there we got our key and went to our room, at 6pm and there was men working in the hallway using our power outlet in our room. When we asked the lady at the front desk about it she said we should wait 15 minutes until they were done, which was rude and she ended up giving us another room. The check in time clearly says 3pm, you would think she would one know what was going on in her hotel and two we got there plenty of time after 3 our room should've been ready no excuses. Our toilet had trouble flushing more than once and the shower head was broken, you had to hold it yourself. We reported it to the front desk upon our departure so hopefully it can be fixed for the next people that stay.
The price for the room was good if you are on a budget. Not far from mercury boulevard either. When I arrived the Indian lady that could barely speak English didn't have my reservation. She had no idea how to work the system on the computer, her 18 year old daughter knew how to work it better. The lady had to call in to figure out how to pull up my booking, then after finding it they still gave me the wrong room. Im not sure how you mix up king jacuzzi with 2 twins...but they did. I looked behind the nightstand and it looked as if nobody had cleaned for a year...superficial cleaning.
very clean. the house keeping was top notch. great location for my purposes.
Motel was what I expected on a budget. Temper your expectations and it will meet your needs in the proce range.
The night front desk staff was AMAZING. The only thing good about this hotel was him and the location Wifi was 'broken' all weekend at the hotel. Bathroom door handle was half coming off. Vending machines were broken on the 2nd floor. No blanket for 2nd bed... laundry vending was broken. Horrible overall experience. Never again
I liked the kitchen in the rooms I had to move rooms and the first room at 8:30 at night there was no hot water so they moved us to a different room. And in that room it smelled like old dirty clothes the bees had blood and dirt on the sheets in room 325 it was a nasty hotel.
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Front desk staff was great! Very helpful and very kind. Location was very easy access to several area attractions. Cleanliness of the room wasn't so great. Almost as if the room hadn't been deeply cleaned before arrival.
Nothing! For our whole time staying there they never did room service such as trash bags, towels sheets NOTHING!!! Worst hotel EVER!!
The staff was very friendly. Only book if you have no or low standards and do not care about bugs. Roaches were crawling on the floor, and the bathroom could have been cleaner. I placed all my items on the table and prayed nothing got in them. I had to leave and go wash up at a relatives.
Customer service is awesome very helpful. Room was clean no bugs big shower First walked in room stank, had to use febreze. No everyday housekeeping,
The Location To Get Food And Gas And Other Personal Items. I Guess No Breakfast Bar But I Understand That Why It Call Extended Stay.
The location was great and the staff were very friendly and helpful. When I arrived the windows were wide open and the floor was wet from the air conditioner. The room smelt musty and like animal urine.
I am allergic to cats,and when I saw a cat up in the window 1 morning.Then I knew why I sneezed my brains out during my stay.