Hotel New Payal -Nainital

The hotel is known for its cleanliness and great facilities, with new and comfortable amenities. The staff is polite and the food is good, offering great value for money.

The staff is exceptional, well-behaved, incredibly polite, and provides amazing hospitality. Guests can expect a warm welcome, helpful front desk and room service, and friendly behavior throughout their stay.

The hotel's location is good and very convenient for reaching, making it easy to access. It offers a nice and clean environment, welcoming rooms, and a convenient location.

The hotel offers great dining options, with delicious food and the option for food to be delivered to guest accommodations. Guests can also enjoy breakfast in the room and a dining area with a dining table.

The hotel provides clean rooms, clean beds, and good service. Additionally, it offers a spa with steam room and hot/cold plunge pools, a very nice gym, and professional and attentive staff.

Guests highly recommend booking a room with a lake view for a spectacular experience.

Some guests reported issues with room cleanliness and facilities, so it's advisable to carefully inspect the room before finalizing the booking.

While the property was under construction during some stays, it didn't significantly impact the experience. However, it's worth checking for updates if this is a concern.

The hotel's proximity to attractions like Pt. G.B. Pant High Altitude Zoo and Nainital Lake makes it convenient for sightseeing.

While many guests praised the staff for their friendliness and helpfulness, a few mentioned uncooperative or unprofessional behavior, so it's advisable to be mindful of this aspect.

Some guests experienced issues with amenities such as hot water supply and TV functionality, so it's recommended to verify these facilities upon check-in.

The hotel does not have its own parking, so guests should be cautious about additional charges for parking and verify the available options.

Guests appreciated the food and dining services, including the breakfast and the hotel's restaurant, Indian Accent, which received positive recommendations.

Some guests faced issues with advance payments not being acknowledged by the hotel staff, so it's advisable to clarify payment details in advance.

While several guests praised the cleanliness of the rooms, a few reported issues with cleanliness and unclean bed linen, so it's advisable to ensure the room meets expectations upon arrival.