Hotel staff is very accommodating and the extra amenities such as the free dinner and breakfast are nice. Not enough handicapped parking spots.
I really enjoyed the 5:30 Kickback and the beds were very comfortable. The bathroom is quite cramped. Staff could have been a bit friendlier upon arrival.
Very clean...staff are wonderful!! Food and drinks were great!! We will Definitely be returning to the Drury!! We don't have any complaints at all!
Room was clean and available when we arrived. Due to it's proximity to a major highway, try to get a room on the back side of the hotel. Highway noise from 18 wheelers at 3:00 am seemed to be a normal occurrence. Breakfast was very good, plenty of food and choices.
We stayed at this Drury Inn on our way home to Nashville from Destin. After driving with 3 little ones (6 and under), we were very thankful not to have to go out for dinner. The kickback reception had very simple, but tasty food, and was extremely convenient. My husband was thrilled to have "ballpark nachoes," and I was able to make salads with pasta or a baked potato for the kids. I also really appreciated the glass of wine! The room smelled very clean upon opening the door. I can't say that about many hotels. Even the pricey beach home we were coming from lacked in cleanliness. But everything was very clean, the bathtub was appreciated as well. Everyone had a decent meal and good tubby before bed. The bed was decent, better than the Hampton Inn in Montgomery that we stayed in on the way down. Breakfast was good as well, and at both "meal times," the manager Christopher was present to schmooze and greet guests, which I found to be very surprising. The way he was conversing with some of the guests made me feel as though several of the people staying were frequent guests. I take that as a very good sign. We will be staying here again. A little far off I-65, but worth it for the extra comforts.
Our stay at the Wynfrey was absolutely awesome!! We loved the convenience of being attached to the mall too. 5 stars!!!! My only complaint was the housekeepers were knocking on your door before 8am to clean your rooms! We were on vacation & having loooong nights, so we were still resting at that early hour and didn't want to be disturbed.
Fantastic staff; friendly and efficient. Rooms were spacious and clean. Location offers walkable mall dining options.
Staff was very helpful and rooms were clean, spacious, and comfortable. Limited access due to constructiom
Room was very clean and quiet. Breakfast was above average. No complaints..
The staff was awesome, nice hotel, great surroundings
It was quiet. I think we were the only ones in the building. I booked online. It wasn't nearly as nice in person. It looked new on the pictures, in reality it's an older hotel. I would stay here again if I had to. But it's definitely not in my top 10 hotel choices.
This was a very pleasant stay for six nights in what I would call a one bedroom appartment. It was lovely. I am a single traveller with a hire car, I stayed there with the main purpose of attending the NASCAR race at Talladega. It was a one minute drive from I20 and journey time to track was 35 minutes. Although close to I20, I could not hear the traffic, only the occasional noise of train horns. No untensils in kitchen.
Found large roaches in the room on the second night we stayed. Would recommend this place unless budget is an issue.
The only good thing about this place is the location right next to the freeway and airport Dirty sheets, cockroaches in the room, light didn't work in the bathroom, dirty walls, dirty lamp shades, EVERYTHING was pretty much dirty, beds are super hard, trash laying around all through the grounds. We decided to leave after about an hour and go somewhere else. I normally would never leave a negative comment, however you'll see Im not lying if you stay here.
We arrived late at night and was let in by the front desk clerk. She was the only think we liked about the place. She was a really sweet lady who was very kind and let us know about everything that was near by and what time they were open till incase we need to get something to eat etc. This was on November 29th around 9/10 pm. So if you are reading this, thank you for your kindness. We asked for a non-smoking room but it was obvious someone had been smoking in it, which made it hard to sleep. We didn't use the shower and we slept on top of the comforter. Plus we had a lot of stuff in our car and we were really worried if someone was going to break in.
The staff was kind and helpful. The location was great. The continental breakfast was very convenient. If the rates remain the same, we will stay here the next time we're in Bimingham.
Efficient and Professional Checking and Service. Very courteous Staff. Nothing
Stopped here on a road trip. By far the most poorly managed wingate location I've ever visited. The whole building had a smell that can only be described as mildew and must. The room wasn't clean, and there was an overpowering smell coming from somewhere in the room. It wasn't until the morning I discovered the source of the smell to be vomit in the bottom of the trash can UNDER the newly placed liner. The beds were comfortable but that was about the only saving grace. The staff was very well mannered and nice. I will absolutely never stay at this location again. Poor upkeep, smells from a gym locker room, despicable value for the price.
Beds and not noisy
The location is convenient to so many things, but its a bit hidden and a sign on the road would be a lot more helpful. The room was big and tons of tv channels. The breakfast selection was great. Overall, a good experience. They were having breaker problems the whole weekend we were there - the parking lot lights were not always on. The pool lights cut off while we were swimming after dark and not a single ice machine was working. But the worst thing was the lady who worked the breakfast. I know you want to keep the area clean but wait until no one is at the counter! She went up into people's space to clean things that someone had just touched and her cleaning spray was about getting into food - it made us feel like we were unwanted and unclean. Such a terrible breakfast experience, which is too bad b/c the food was actually good.
Rarely was anyone at the front desk.
The location on the hill was nice and the staff was accommodating and friendly when we discovered that someone had been smoking in the first room we were given. Both rooms we had were badly worn with chips out of walls and furniture, one of the panels missing from a piece of furniture, and stains and marks on the walls. The breakfast was poor at best and most of the carpets had stains on them. The place is due for a renovation, after which I imagine it will be better kept, but for now I would recommend staying elsewhere.
The hotel is great. The employees are professional and friendly. The breakfast is also good Overall a great experience
The stay was great. The location was great. Nothing popped out as bad. I went during Birminghams Spring Break so there was NOBODY there except me and my girlfriend. We stayed because I had an interview the following morning. The people were nice. The pool was green, they did start cleaning it the day I stayed though. The breakfast food was disgusting. Only the waffles tasted okay. Nothing was made with sugar. The apple juice tasted like water. The hotel itself is outdated. There is an old people home next door and it felt like we were staying there because the bed was 4 post, the walls were ugly, the bathroom was green and outdated and the showerhead was supposed to be white but was yellow from old age. It was clean but SO outdated.
Rooms were clean, good breakfast
Our room was accessible WITHOUT THE KEY! Night clerk changed rooms for us. BOTH rooms had no working heat! We received blankets (thx, she was very helpful). That morning another clerk refused to give my associate any information on the room that HE AND HIS WIFE STAYED IN because his name wasn't on the room. Although he had KEYS TO THE ROOM he was refused any answers. I presented the bill to the room and informed him that my name was on it. He said there was nothing he could do, no recourse for the cold rooms and REFUSED to give me the receipt back saying it wasn't the 'right one.' No other explanation given. I will say that he offered another receipt, but if wanted that one since there was no reason given to change receipts. There was NO customer service extended. We were warned not to room in Birmingham. Now I know why
Beds were comfortable breakfast was good Paid for the room online my credit card got lost card wouldn't let me have the room until I came up with somebody with a credit card
Studio style room Continental breakfast was not good, very limited.
The size and decoration of the room.
It was neat but could've been cleaner. The housekeeping staff is young and don't seem to take their job serious, the cleaning could be better.
The location is always good. Usually I room at the top floor. This time I was provided a mid-level room. This was my worst experience at this hotel because on the top floor a hyper animal,a dog that I presumed, was running back and forth in the hallway all night. No sleep.
Bugs in room
The location,price,and privacy are good Twice I have stayed here and plumbing issues were a factor. Once I didn't have hot water to shower on the way out, and this visit led to a flooded toilet without any tissue or bodily waste in it. No plunger and had to deal with this at 3a.m.!
It is a very good hotel for its star rating- exceptional for 1 star With exception given to about 3-4 staff persons the staff needs training in hospitality, especially one lady in particular
Everything was perfect, even though the place was small, i still got a parking space for my truck. Can't ask for more. Yeah, I had to leave next day, wish I could have stayed longer.
I like the staff who are willing to make sure my stay was pleasurable. Most of the rooms are updated, and I think the hotel merits an additional star. Nothing arose to create an issue
Very convenient, and the staff is pleasant and willing to help. Breakfast options could be increased.
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The staff was wonderful. Everyone here is pleasant and professional. Upon checkin the room appeared clean at first glance. we had to clean every surface fr counters to light switch plates. Very dirty
Everything but the fridge was very noisy there was no coffee pot but I liked my stay will use them again
The staff was friendly and accommodating. The hotel is conveniently located near shopping and food. The hotel is old and you can tell. They are remodeling but it still has that "old" smell. The air in my room didn't cool and it was very humid. The humidity made the musty smell of the room more prominate.I could also smell cigarette smoke. I think it was from when it was allowed in the building and the humidity made it seep from the walls. The neighborhood is a little sketchy. There were several people who hung around outside the building. They didn't have a continental breakfast but a buffet that was $9.50. That's a bit ridiculous! I was there for a week on business so no breakfast on site was inconvenient and I wasn't paying that much for the buffett. It wasn't too bad of an experience (i have stayed at worse) but it wasn't the normal Holiday Inn experience that I'm use to.
Staff was very friendly and helpful! Great location next to the airport. Room was very clean and comfortable. Reataurant staff was extremely slow! Food not bad but they definitely are not in the food service business. We were the only table and it still took us forever to be even recognized.
My flight was cancelled and I needed a place to stay in order to catch an early morning flight. I wanted to stay somewher close and this was the place. The location is a little iffy but the staff was great. The room was clean and the food was good. All in all, it was a good place to stay for a night but i would look elsewhere if staying longer.
The entire staff at the front desk were all extremely helpful and very friendly! Especialky the manager and the shuttle driver. They even accommadated us with an early check in after an 18 hour drive from New York! Not the end of world, but we did find previous guests empty beer bottles and food wrappers that seemed to have been pushed under the end of both beds. Over all, room was still very clean. Also, there was a coffee maker but no coffee, filters, or cups.... we like our coffee.
Breakfast always ready in the morning, staff was informative and extremely helpful. Most comfortable be I have ever slept on in a hotel. They could use a more advance fitness area.
Close to airport free shuttle service Poor windows Breakfast staff is not top motivated
Although an older building, the rooms look like they've been renovated within the past 5-10 years. They offer extended parking for a week and a shuttle service to the airport. Friendly staff, friendly drivers. Not a bad place to stay for the night and catch a ride to the airport early the next morning. Exterior and hallways / size of doors indicate the overall age of the building. (see pro addressing comment). Area is what you'd expect from a hotel near the airport.
Location to airport. Location. Next to Freeway and noise all night long. Ate at the restaurant and it was horrible, along with probably the worst waitress I have ever had in my life. The carpet and walls and doors of the hallways was very dirty looking. Really needs updated. The inside of the rooms was surprisingly not bad. I would not recommend this hotel
Staff was great. Very friendly. Hotel is just in bad shape. I got the impression that the staff there cleans and prepares rooms the best they can, but ancient carpets and facilities limit what they can do. It's a musty old building in a questionable part of town. Hotel got us by for a night midway through a road trip, but definitely wouldn't book rooms here as a destination. It's a place to sleep behind a locked door.
The breakfast provided was very nice. It was very noisy during the night. I had to complain. The staff wasn't particularly friendly or helpful.
Clean place. Very friendly staff. Absolutely satisfied with our hotel choice. Would definitely come here again. Breakfast was very fresh and had many choices. Everything was better than expected.
I always stay at a Hampton if possible and love the coffee bar that is set up 24/7. The workout room was lacking free weights of any kind. I was so disappointed. I always work out on the road and the only equipment in the room was one treadmill one elliptical and some weighted balls. I would not take much to have one set of free weights. And it looked like kids had been in the room and left wet towels and flip flops which remained in the workout out room all over the floor for the entire two days we were there.
Right off highway but walking ditance to Mountain Brook, perfect for peace an quiet and super clean and freindly
I liked the area. Safe feeling in an office park and near a high-end mall. The breakfast was lacking...expecting better options such as fresh fruit. The syrup plate had ants...then after breakfast our key randomly didn't work..very inconvenient to have to go back and have the key re-keyed...though staff was pleasant and fixed the issue.
Friendly, prompt, clean, comfortable, good coffee in lounge. What more do you need?
Clean, friendly staff - evening and morning, 24-hour fitness center with quality equipment, fast no-nonsense service at desk
Staff was very friendly and service oriented. My card key would not work for my room. Had to reset it 3 times.
Good location This place is worn out, needs to be gutted and rebuilt
Fantastic fantastic fantastic location! Right off a major interstate, and not far from intersecting highways. Close to many restaurants and a major mall. Beautiful area if you wanna go for a jog. Felt safe there. Decent breakfast... probably used powdered eggs, but they weren't half bad and there were several baked goods, cereals, fruit and drink options (including my favorite: waffles!). The sausage they served was delicious too, and not your usual complimentary hotel breakfast sausage. Gym was minimal but in great condition and adequate for a quick workout. Staff was friendly and helpful. Room was clean and adequately stocked. Quiet at night. Only downside was that the TV was glitchy... great reception, the sound just gives out and comes back every once in a while. Not huge, since we just watched a little something before falling asleep; but was annoying and could be better. Upon checking out, we notified staff and they said that they would address it. Really not bad for our only "con"
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Outside light outside our window would not allow us to completely darken our room as the curtain would not close completely.
Great rooms and great staff. It is in the hellhole that is Birmingham.
2 bedroom suite with kitchenette. Lots of space for family of 4. Beds were comfortable. Good breakfast selections. Nice courtyard area with pool, b-ball court. Both bedrooms had full-size beds, would have been good to have one queen. Breakfast area was a little cramped.
Location and comfortable bed. Excellent breakfast buffet. Room odor
Home like feeling while on the road. No
The room we missed the mixer in the evening by 15 minutes
Location, friendly staff, great coffee Bed a little firm
The room had an extremely chemical smell. We asked for a different room but they said that was the chemical that they clean the floors with after pets. We had to sleep with the window open.
The location, spaciousness of the rooms, staff excellent Parking, a little crowded
separate bedroom and breakfast bathroom could have been bigger
Run down, poor, dirty and smelly. Next time will sleep in my car. Was terrible., would take to long to outline.
The location is good for Hoover. Deep V's are good for shirts, not for beds. I felt like I was funneled into the middle of an old mattress for no reason. How about a mattress that wasn't around when Sugar Ray was relevant?
Friendly, helpful staff. Recommended a great place to eat. Clean, comfortable rooms. Good breakfast.
It's quite. Staff was great. Attentive. Would I stay again? Yes. We didn't like the beds. A double bed is to small for two grown adults....and we're not plump people either. Blankets....a bit skimpy.
The hotel was very nice, so was the front desk clerk. Very easy to find off of highway. The first room we were given after we checked wasn't clean....but the front desk took care of it and everything was fine.
The room was very clean & and roomy. The free breakfast was very delicious. The best part of the breakfast was that the area was very clean and neatly organized.
Very comfortable bed. Lobby was very inviting and had a modern feel. Breakfast was good and replenished quickly. Our room (especially the bathroom) had a very bad odor. There was dog food left on the floor. We had a waterbug in our room. Doors in the rooms did not lock. Not enough towels in the room.
Clean, quiet, comfortable beds. Great place to stay overnight while on a long drive. Better value than other hotels we called that were >$100. I don't know if it was just missed or if they don't provide it...? No soap or shampoo in the room. I thought that was strange. The room was also really hot when we checked in. It cooled down over time but was really really uncomfortable when we first walked in.
The room was nicely decorated and spacious. I liked the waves sound on the TV, but ended up not using it to sleep b/c it gave off too much light. I don't think the room was cleaned well - crumbs on carpet, dirty washrag in bathroom. makes me wonder if everything else was truly clean. BIG DEAL - no microwave or fridge in room b/c it had two double beds. I didn't ask for 2 double beds & wouldn't have had I known it didn't give me the fridge - I had to use the one in the receptionist office for something that needed to stay cold. I also couldn't microwave my dinner I brought to the room, so ate it lukewarm. The room was plenty large enough for a fridge and microwave. Office staff seemed harried - not unfriendly, but not friendly either. Seemed understaffed. Parking near a door was difficult too. Pool water was a bit murky and green, so didn't swim as had planned. Could not turn A/C below 65.
Night time staff was very polite, helpful, and fast. Room did not have the cookware it was supposed to have, had to go back to lobby and they only had serving dishes. Hairs on couple towels. Room had obviously been cleaned, but still seemed disheveled.
Was horrible, would never recommend this place to anybody.
Very conveniently located south of the city, close to mall area and I-459. If coming from the south, it’s a good place to stay if flying out in the morning (only 20 minutes to the airport). Paper-thin walls meant I got little sleep due to the man in the next room talking loudly all night on his phone. The front desk closes in the evening, so I didn’t feel it warranted calling the emergency line. This is the downside of not having a 24/7 staff.