Palm Beach Hotel

Our biggest problem was we booked a sea view balcony room, we arrived early and our room wasn't ready but that was fine. We eventually came back to check in at 3pm and our room was ready but the first room they took us to was not the room type we booked and I mentioned this to the security that took us to the room. He then took us back tot the lobby and after some discussion with me saying this was not the room type we booked he then took us to a room to a higher floor but the same type. Again I complained and he to me back to the lobby. After more complaining from me he took us to a room of the type we booked and it was fine. What baffles me is why they didn't take us to the correct room of our booking in the first place, it made me feel we were being taking advantaged of. Then that night there was very loud music playing and I had to sleep with ear plugs. Then to top it the next morning at breakfast which we were there at 07.30 there was nothing left due to the Chinese guests staying in the hotel cleaning everything out and the staff didn't replenish anything.

Our biggest problem was we booked a sea view balcony room, we arrived early and our room wasn't ready but that was fine. We eventually came back to check in at 3pm and our room was ready but the first room they took us to was not the room type we booked and I mentioned this to the security that took us to the room. He then took us back tot the lobby and after some discussion with me saying this was not the room type we booked he then took us to a room to a higher floor but the same type. Again I complained and he to me back to the lobby. After more complaining from me he took us to a room of the type we booked and it was fine. What baffles me is why they didn't take us to the correct room of our booking in the first place, it made me feel we were being taking advantaged of. Then that night there was very loud music playing and I had to sleep with ear plugs. Then to top it the next morning at breakfast which we were there at 07.30 there was nothing left due to the Chinese guests staying in the hotel cleaning everything out and the staff didn't replenish anything.