Aston Pluit Hotel & Residence

“I don’t recommend this hotel to anybody. Never again. I booked the hotel on Oct 8th at 11pm because I couldn’t go back home due to the demonstration in Jakarta. Got the room and when I got in I couldn’t turn on the AC, remote was fine but just the AC didn’t work. I noticed that the floor underneath the AC was wet and damped ceiling around it. I know for sure the AC water was leaking. So I called the receptionist asked if I can get another room. She said that’s not possible but she will send engineer to the room. While waiting I heard from the other room a couple fighting so loud and clear (staff said they were drunk but no action whatsoever). After 10 min I decided just to go down and ask for another room, when I about to go down I heard a loud noise from the bathroom and I saw the light bulb was broken (this is so dangerous). I talked to the receptionist and ask for a new room again but she said she couldn’t do it because the room is recorded in the system already. I explained everything what happened and I don’t want to sleep in that room but she kept saying I have to wait until the engineer fix it. I talked so her supervisor as well and same answer that I couldn’t get another room because engineer will still come. Very unpleasant and not professional 4 starts hotel. Aston just think about their own matters but not customer’s comfort and satisfaction. Terrible service. I think 3 starts hotels give way better service than this.”

“The breakfast is good need expectation and the hotel location suitable from or to any place”