Overview

Ontario Grand Inn & Suites

3333 Shelby Street, Ontario, CA 91764, United States
+1 909 948 7000

$85+

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Rates

Overall guest ratings

5.6/10 Okay
Based on 1,983 reviews
See all reviews

Review highlights

  • 9.0
  • 4.3
  • 3.8
  • 3.6

Nearby

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    About

    With a stay at Ontario Grand Inn & Suites in Ontario, you'll be near the airport and convenient to Citizens Business Bank Arena and Ontario Mills Shopping Mall. This hotel is within close proximity of Ontario Convention Center and Scandia Amusement Park.

    Rooms

    Stay in one of 92 guestrooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

    Amenities

    Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access and a television in a common area.

    Dining

    Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. A complimentary continental breakfast is included.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary (available 24 hours).

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    Amenities

    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • Business center
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Designated smoking area
    • Storage available
    • Room service
    • Cable or satellite TV
    • Free airport shuttle
    • Free Internet
    • Free parking
    • Free long-term parking
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    5.6 Okay
    Based on 1,983 reviews
    • 9.0 "Terrific location."
    • 6.4 "Service is ok."
    • 4.3 "Bar is not good."
    • 3.8 "Bad amenities."
    • 3.6 "Rooms are not good."
    • 3.2 "Awful breakfast."
    • 3.2 "Generally quite dirty."
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    Overall Rating

    6.1 Good
    Based on 832 reviews
    • 8.9 "Location is great."
      8.9 "89% liked the proximity to shopping."
    • 6.7 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
      6.0 "60% said the reception staff was ok."
    • 5.1 "Average comfort."
      5.1 "Beds were acceptable for 51%."
      6.9 "For only 69%, the noise level was all right."
    • 4.6 "Bar is not good."
    • 3.9 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      3.9 "For 61%, the lobby entrance was sub-standard."
    • 3.3 "Internet is poor."
      2.6 "74% said the wifi quality was bad."
    • 3.2 "Awful rooms."
      1.9 "81% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      3.2 "68% said rooms were dirty."
      0.5 "95% thought the tv was sub-standard."
      1.3 "87% found problems with the furniture."
      4.3 "57% had problems with the shower."
      0.5 "Air conditioning was criticized by 95%."
      0.4 "96% were disappointed with the minibar."
      0.8 "92% were unsatisfied with the kitchenette."
      2.5 "75% said the bathroom was dirty."
      4.8 "For 52%, the rooms looked old."
      4.6 "54% criticized the small bathroom."
    • 3.1 "Awful breakfast."
    View all review categories

    Overall Rating

    5.1 Okay
    Based on 475 reviews
    • 9.0 "Terrific location."
    • 5.9 "Service is ok."
      5.5 "55% said the reception staff was ok."
    • 5.3 "Average comfort."
      5.4 "Beds were acceptable for 54%."
    • 3.9 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      0.5 "95% complained about the elevator."
    • 3.3 "Breakfast is below average."
    • 3.1 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
    • 2.9 "Awful rooms."
      2.9 "71% said rooms were dirty."
      1.9 "81% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      1.1 "89% found problems with the furniture."
      2.8 "72% said the bathroom was dirty."
      4.3 "57% had problems with the shower."
      0.6 "94% thought the tv was sub-standard."
      0.4 "Air conditioning was criticized by 96%."
      0.4 "96% were unsatisfied with the kitchenette."
      4.7 "53% criticized the small bathroom."
    • 2.5 "Generally quite dirty."
      2.9 "71% said rooms were dirty."
      3.0 "70% thought it was rather dirty."
      2.8 "72% said the bathroom was dirty."
      0.3 "Dirty pool, said 97%."
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    Overall Rating

    5.4 Okay
    Based on 575 reviews
    • 8.9 "Location is great."
      8.9 "89% liked the proximity to shopping."
      9.9 "Good access to the airport, said 99%."
    • 6.1 "Service is ok."
      5.1 "51% said the reception staff was ok."
      6.6 "Only 66% thought the service was professional."
    • 5.4 "Average comfort."
      5.4 "Beds were acceptable for 54%."
    • 4.8 "Bar is not good."
    • 3.4 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
      0.6 "94% complained about the elevator."
      3.3 "For 67%, the lobby entrance was sub-standard."
    • 3.3 "Breakfast is below average."
    • 3.3 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      3.6 "64% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      1.5 "85% found problems with the furniture."
      0.8 "92% thought the tv was sub-standard."
      0.4 "96% were unsatisfied with the kitchenette."
      4.4 "56% had problems with the shower."
      0.4 "96% were disappointed with the minibar."
      3.2 "68% said the bathroom was dirty."
      5.0 "Only 50% said the rooms were modern."
      0.9 "Air conditioning was criticized by 91%."
      4.3 "57% criticized the small bathroom."
    • 3.1 "Generally quite dirty."
      3.6 "64% said rooms were dirty."
      2.8 "72% thought it was rather dirty."
      3.2 "68% said the bathroom was dirty."
      0.1 "Dirty pool, said 99%."
    View all review categories

    Overall Rating

    6.9 Good
    Based on 99 reviews
    • 8.9 "Location is great."
    • 6.2 "Service is ok."
    • 6.0 "Average comfort."
      6.1 "Beds were acceptable for 61%."
    • 4.2 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      3.2 "68% said rooms were dirty."
      0.3 "97% thought they were poorly maintained."
      0.6 "94% thought the tv was sub-standard."
      5.0 "Only 50% thought the shower was ok."
    • 3.9 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
    • 3.4 "Breakfast is below average."
    • 3.0 "Generally quite dirty."
      3.2 "68% said rooms were dirty."
    • 2.8 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
    View all review categories
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