Overview

Ontario Grand Inn & Suites

3333 Shelby Street, Ontario, CA 91764, United States
+1 909 948 7000

$69+

Overall guest ratings

4.7/10 Okay
Based on 1,716 reviews

Review highlights

  • 9.1
  • 4.8
  • 4.6
  • 4.3

Nearby

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    About

    Situated near the airport, this hotel is 0.9 mi (1.4 km) from Cucamonga-Guasti Regional Park and 2.2 mi (3.5 km) from Ontario Mills Shopping Mall. Citizens Business Bank Arena and Ontario Convention Center are also within 3 mi (5 km).

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • Business center
    • Outdoor pool
    • No smoking
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Room service
    • Cable or satellite TV
    • Free Internet
    • Free long-term parking
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    Reviews

    Guest reviews

    Overall Rating

    4.7 Okay
    Based on 1,716 reviews
    • 9.1 "Terrific location."
      10.0 "Good access to the airport, said 100%."
      9.5 "95% liked the proximity to shopping."
      7.4 "Great parking, according to 74%."
      9.1 "Easily accessible by car, said 91%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought parking was inexpensive."
    • 5.6 "Service is ok."
      6.3 "Only 63% found the staff to be friendly enough."
      6.0 "60% said the reception staff was ok."
      5.9 "59% thought the shuttle service was ok."
    • 4.8 "Not very comfortable."
      4.7 "53% didn't like the uncomfortable beds."
      1.0 "Air conditioning was criticized by 90%."
    • 4.6 "Bar is not good."
    • 4.3 "Vibe wasn't good."
      4.5 "55% criticized the unstylish hotel."
      2.2 "For 78%, the lobby entrance was sub-standard."
    • 4.0 "Disappointing food."
      4.0 "60% did not enjoy the desserts."
      2.8 "For 72%, the dining experience was not enjoyable."
    • 3.8 "Rooms are not good."
      4.0 "60% complained about the bathroom."
      2.6 "74% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      4.7 "53% didn't like the uncomfortable beds."
      2.2 "78% found problems with the furniture."
      1.3 "87% thought the tv was sub-standard."
      2.1 "79% said the bathroom was dirty."
      1.0 "Air conditioning was criticized by 90%."
      4.3 "57% were disappointed with the minibar."
      4.1 "For 59%, the rooms looked old."
      3.6 "64% were unsatisfied with the kitchenette."
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    Overall Rating

    5.2 Okay
    Based on 772 reviews
    • 8.9 "Location is great."
      10.0 "Good access to the airport, said 100%."
      9.5 "95% liked the proximity to shopping."
    • 5.4 "Service is ok."
      5.8 "Only 58% found the staff to be friendly enough."
      5.9 "59% said the reception staff was ok."
      5.1 "Only 51% thought the service was professional."
    • 5.0 "Bar is ok."
    • 4.6 "Not very comfortable."
      4.7 "53% didn't like the uncomfortable beds."
      1.0 "Air conditioning was criticized by 90%."
    • 4.5 "Vibe wasn't good."
      4.5 "55% criticized the unstylish hotel."
      2.0 "For 80%, the lobby entrance was sub-standard."
    • 4.1 "Disappointing food."
      3.8 "62% did not enjoy the desserts."
    • 3.7 "Rooms are not good."
      4.3 "57% complained about the bathroom."
      2.2 "78% said rooms were dirty."
      0.3 "97% thought they were poorly maintained."
      4.7 "53% didn't like the uncomfortable beds."
      2.1 "79% found problems with the furniture."
      1.4 "86% thought the tv was sub-standard."
      1.7 "83% said the bathroom was dirty."
      1.0 "Air conditioning was criticized by 90%."
      3.6 "64% were unsatisfied with the kitchenette."
      4.2 "58% were disappointed with the minibar."
      4.2 "For 58%, the rooms looked old."
    • 3.3 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Overall Rating

    4.1 Okay
    Based on 429 reviews
    • 9.1 "Terrific location."
    • 5.7 "Service is ok."
      6.2 "Only 62% found the staff to be friendly enough."
      5.9 "59% said the reception staff was ok."
    • 5.4 "Average comfort."
      5.0 "Beds were acceptable for 50%."
    • 4.3 "Disappointing food."
    • 3.9 "Vibe wasn't good."
      1.8 "For 82%, the lobby entrance was sub-standard."
      5.0 "50% thought the atmosphere was somewhat friendly."
    • 3.8 "Rooms are not good."
      4.2 "58% complained about the bathroom."
      2.2 "78% said rooms were dirty."
      0.3 "97% thought they were poorly maintained."
      1.9 "81% found problems with the furniture."
      1.5 "85% thought the tv was sub-standard."
      4.3 "57% were disappointed with the minibar."
      2.3 "77% said the bathroom was dirty."
      3.7 "63% were unsatisfied with the kitchenette."
      1.0 "Air conditioning was criticized by 90%."
    • 3.4 "Breakfast is below average."
    • 3.0 "Terrible amenities."
      3.0 "70% thought the building wasn't nice."
      1.8 "For 82%, the lobby entrance was sub-standard."
      0.7 "93% complained about the elevator."
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    Overall Rating

    4.6 Okay
    Based on 343 reviews
    • 9.0 "Terrific location."
      10.0 "Good access to the airport, said 100%."
    • 5.6 "Service is ok."
      5.9 "59% said the reception staff was ok."
      6.6 "Only 66% found the staff to be friendly enough."
    • 5.0 "Bar is ok."
    • 4.3 "Not very comfortable."
      4.4 "56% didn't like the uncomfortable beds."
      1.1 "Air conditioning was criticized by 89%."
      4.8 "52% thought it was too noisy."
    • 4.3 "Vibe wasn't good."
      4.5 "55% criticized the unstylish hotel."
      2.0 "For 80%, the lobby entrance was sub-standard."
    • 4.2 "Rooms are not good."
      4.1 "59% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      3.0 "70% said rooms were dirty."
      4.4 "56% didn't like the uncomfortable beds."
      2.2 "78% found problems with the furniture."
      1.1 "Air conditioning was criticized by 89%."
      1.2 "88% thought the tv was sub-standard."
      4.7 "53% had problems with the shower."
      4.3 "57% were disappointed with the minibar."
      3.6 "64% were unsatisfied with the kitchenette."
      1.9 "81% said the bathroom was dirty."
    • 3.9 "Disappointing food."
    • 3.6 "Breakfast is below average."
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    Overall Rating

    5.5 Okay
    Based on 171 reviews
    • 9.2 "Terrific location."
    • 5.4 "Average comfort."
      5.1 "Beds were acceptable for 51%."
    • 5.2 "Service is ok."
    • 4.4 "Rooms are not good."
      4.2 "58% complained about the bathroom."
      2.8 "72% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      1.3 "87% thought the tv was sub-standard."
      1.4 "Air conditioning was criticized by 86%."
      2.0 "80% found problems with the furniture."
    • 4.3 "Vibe wasn't good."
    • 3.6 "Breakfast is below average."
    • 3.2 "Terrible amenities."
      3.1 "69% thought the building wasn't nice."
    • 3.2 "Disappointing internet connection."
      2.8 "72% said the wifi quality was bad."
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