Pros: "The crew, the service on the plane and boarding was great. Even the captain kept us informed of the reason for the delay."
Cons: "When booking flights, I expect to arrive within a 15 minute cushion. But this flights was 2.5 hours late to arrive to the destination."
Cons: "There was a plane at our gate, so we had to wait on the tarmac 5-10 minutes until the gate was free. A ready gate would’ve made my experience perfect."
Cons: "Been on time (both flights were late) and offered a competitive direct flight."
Cons: "Plane was a little older. But the staff was terrific"
Pros: "It’s Southwest. Meaning lost cost, no frills, but more importantly no extra fees. They will get you where you need to go."
Cons: "Our first flight was canceled. We called and had to change airports. No upgrades were offered. Tried changing return flight and the wanted to charge us after they cancelled the flight."
Pros: "Southwest is really the worst about delay announcements, told us on time until 20 minutes after flight time"
Pros: "The crew was attentive."
Cons: "No phone chargers on the plane. WiFi was not available for that particular flight. We sat on the plane at the gate for almost an hour before the plane started moving and the crew said the delays were due to “paperwork”"
Pros: "I thought the crew was very nice and the flight was smooth"
Cons: "It was the last flight of the night and the crew was very loud. I just wanted to sleep but the crew wanted to talk."
Cons: "the original flight was cancelled. the replacement flight was delayed. then we sat on the runway with no updates for almost 40 minutes. and we landed a half hour after the predicted landing time of 115p with no announcements to keep us updated. the woman next to me was stressing because of a connect"
Cons: "Correct information about time of flight. I was told that the time of my flight hadn’t changed though I got several emails stating it did."
Pros: "- On-time boarding and departure - Friendly and efficient crew - Ample overhead bin space (flight was not full)"
Cons: "- Retrofitted Airbus has less less legroom and comfort in all seat classes than old VA configuration - Dog was allowed to roam aisle unleashed - No seat-back entertainment screens - Delay in disembarking at destination due to malfunctioning passenger boarding bridge"
Pros: "Everything was good. First class meal was tasty."
Cons: "There was a cat underneath my seat and meowed the entire flight keeping everyone in the plane up. Some animals should not be allowed on red-eye flights."
Pros: "The crew was great, the plane was clean and updated, the in-flight entertainment was good."
Cons: "On both of my Alaska Airlines flights we took off later than scheduled, by over 15 minutes. It could have been due to the congestion at LAX. And the seats were comfortable if not a little cramped. I also wish we would have been offered adult beverages on my late flight into SFO -- helps for sleep."
Pros: "I made it safely to LAX"
Cons: "We waited in the plane on the tarmac for an hour. My boarding pass did not have a seat assignment, when I approached Alaska agents at the gate, they were rude and dismissive. Arrived late to LAX. Alaska offers free texting & entertainment while in the air it didn’t work with my iPhone."
Pros: "crew was nice"
Cons: "disorganized boarding led to delays. Landed and sat on the tarmac in the most jet fuel emitting area of the airport and breathed it in for 40 minutes before getting to the gate. Just disorganized in general with take off/landing planning."
Pros: "The fact that movies were available in a domestic flight and the variety of movies."
Cons: "Luggage space issue could have been handled prior to flight not on a volunteer basis."
Cons: "COMPUTER SYSTEM WENT DOWN HUGE LINES CHECKING EVERYONE IN MANUALLY AFTER AN HOUR DELAY MY FLIGHT WAS CANCELED NEXT AVAILABLE FLIGHT WAS 6 HOURS LATER BY THE TIME THE FLIGHT REBOOKED"
Pros: "Crew was wonderful. Service was excellent."
Cons: "Very poor entertainment. The Virgin America planes had excellent entertainment as they had TV screens on the seats. You should consider bringing those back."
Pros: "Very comfy seating. Polite flight crew."
Cons: "A cookie before landing I feel is a bit underwhelming. I preferred the warm bagel with cream cheese. Especially if you have to run off straight to work after landing. So maybe it sounds like a nit pick. But it would be nice to maybe have a choice of a cookie or bagel? Just a thought."
Pros: "The seats were great and the crew was also good."
Cons: "The sound system at the seat I was assigned was not operational."
Pros: "Just overall solid experience, especially considering how terrible other airlines have become"
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Pros: "Snacks and new interior on A320"
Cons: "Almost 4 hour delay and no Wi-Fi. When I complained to JetBlue I received a pathetic $15 credit."
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Cons: "Although the space around the seat is acceptable, the seats bottoms are horrible. It feels like sitting on a bench seat. It really needs more cushion."
Pros: "Crew was amazing. It was the pilot’s last flight before retirement, so it was fun celebrating with him and the crew. Seats were comfortable."
Pros: "The crew was on it and friendly. Nice drink and snack service. Very comfortable."
Pros: "Jet blue has better leg space than many other domestic flights I have taken. It was very comfortable"
Cons: "This plane was not appropriate for social distancing, I would not have booked this flight if I knew we wouldn’t be able to keep a distance from other people."
Cons: "The Seattle gate agents never said which flight they were calling and since neighboring gates were boarding at the same time it was very confusing and rather chaotic."
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "It was fabulous as always! Thank you. I love Delta!"
Pros: "Pilots kept us abreast of timing and upcoming turbulence"
Cons: "The seat back screen was broken, but the screen itself was always on, so in addition to no entertainment, I couldn’t even have darkness"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Cons: "Didn’t enjoy the flight at all. Seats were uncomfortable, staff looked somewhat unkept and were gossiping loudly in the back during the flight. Snacks were not provided, only one drink for the entire flight. I will not be using Sun Country again."
Pros: "Flight was on-time."
Cons: "Check in crew were robotic, lacked enthusiasm. Is management competent? Are they leading, or directing? There is a difference, and one is more effective than the other. If morale is low, if employee satisfaction is low on what is visible to the passengers; then I wonder about what passengers don't see: maintenance crews, safety, quality assurance. I heard lots of grumblings from other passengers about bag policy. Provide first class service to your employees, and they will provide first-class service to your customers."
Pros: "Nothing- and it cost me $50 to have voucher issued for future flight."
Cons: "Monitors with Sun Country gate information very difficult to find, if at all. I asked several people about Sun Country and departure gate, and was pointed in several WRONG directions. Since next flight out was 9p, I decided to cancel my trip. I did investigate taking same flight tomorrow, Jul 13, and was told it was full and I would be standby."
Cons: "Flight was determined to be 2 hours late well in advance. No e-mail, no call so we get to the airport 2 hours ahead of departure to find out we have to sit around the airport for 4 hours. This was NOT a last minute delay. This was the second Sun country flight in a row that was late. The first was a ramp gate hold for weather at the destination. Not sure why this one was late."
Cons: "Service and customer handling at MSP and JFK were very poor. This airline charges for everything, and if you select an incorrect option and over pay, then too bad... They offer no reimbursement. Buyer Beware."
Cons: "Very cramped. The guy in front of me reclined his seat and I could barely move."
Pros: "Flight was on time"
Cons: "I over paid baggage fee for both departure and return, been trying to call a customer service representative for a refund but their is no direct number. I keep getting switched from one person to another without any feed back and it's so frustrating. It will be nice if I can get someone to just tell me there is no refund rather than keeping me online for over 10mins."
Pros: "Everything went quickly"
Cons: "I had to pay to pick my seat, for any food or entertainment."
Pros: "By getting an exit row seat, I was able to board early on"
Cons: "I wasn't told that the exit row seat would not recline until I got on the plane. My last trip on Sun Country, none of the seats reclined as far as I can tell. I'm generally very tired by the time I get on a flight, and not being able to recline at all makes for a very uncomfortable flight."
Pros: "Nothing. Was horrible. Rude people work at the counter. She think to high heaven."
Cons: "Hated everything about it. Sun country air is the worst airline I've ever flown on. AVOID!!! Could not handle simple requests. Over charged and was a terrible over all experience and ruined my whole vacation to be honest"