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We had an hour and a half delay! They made us sit in the airplane due to some paper work and could not fuel the plane until everything was done. The excuse they used was that the paper work was "new" and that is why there was delays. The inside of the plane began to get hot and a passenger was so red to her face she was about to pass out. In addition there was no running water in the restrooms.

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Snack packages

Seats unable to recline purchasing seats and paying for luggage

Plane was uncomfortable and they charge you for everything. Carry on bag, they charge you, bottle of water they charge you $2.95 Will never fly with them again. They are just as bad as Spirit.

Flying Virgin America is a blessing. I'm always comfortable flying on this airline.

The people at the counter in Dallas that checked us in were great! Friendly and most helpful.

Just mediocre. I expected better. This was my first flight on your airline.

Great crew. Good, friendly service throughout. Even in coach the seats on this new A321 were pretty nice as far as the back of the plane goes. I'm 6'2" and had enough legroom. Inflight entertainment is decent. I watched the multi view flight map all the way -- now every seat is a window seat. M

Nothing. It was an excellent flight.

We made up time in the air and landed early. Seats were very comfortable.

We landed early but had to wait a half hour to be able to get to an open gate. Then when arriving at the gate the jet bridge was unavailable so we waiting on the plan for an hour after touchdown. Then during my baggage claim pick up I found it open and spilling out into the bin and it was the first time I used this suitcase. Overall, I don't think it was the airlines fault but the airports fault at LAX, however all of these thing combined made it a less enjoyable flight/experience.

I was almost charged for my trolley bag, just because you decided it does not fit (by a centimeter) in your stupid measurement. I had to insert it to my luggage (in 2 shots - the second time it was OVERLOAD???!!!)... Are you serious? Very disappointed... I will try not to fly spirit anymore... Erez Nassimi erezn@hotmail.com

The crew was nice when they told me I was screwed. I was happy to share my frustration with my thousand-plus Facebook friends and to hear other people's stories of getting screwed by Spirit.

Didn't find out flight was cancelled until I was at the airport. They didn't have an available flight to LAX until Saturday - TWO DAYS LATER. Completely bush league. NEVER AGAIN.

Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable.

SJC is a very convenient airport. No lines whatsoever.

My car seat was checked, but I never knew that I was supposed to claim it on oversize upon arrival. This caused me an involuntary delay.

I didn't like the baggage policy. I didn't like the check in policy or the fact that they don't support TSA precheck because they hope to sell you on an additional fee that will get you through a prority lane. I didn't like the seats which are hard plastic, close together, and don't recline. I didn't like the mini tray table that wouldn't support my laptop so I couldn't work. I didn't like that Spirit falsely advertises with the tag line "LESS MONEY, MORE GO" when the base fare for my connecting flight on this sub-par airline was more expensive than a direct flight on a better airline-before the other fees were added.

The flight itself was on time.

The seats were small and not comfortable. I understand selling food but would have appreciated a free choice of water, coffee, tea or juice. I won't be flying with Spirit airlines again. Their low prices are offset by excessive tricks to earn more through baggage charges, seat selection, etc. I was pleased however not to be charged for looking out the window.

We were able to board the plane.

Seats were spartan at best, hard plastic with covers but no comfort and no recline. 5 long hours of back and leg discomfort. Paid for hot tea and coffee. Paid $135 to check 3 bags. Sat at gate for 2 hours.

Check in needs print ed copy

Decent flight for the price.

Pleasant flight attendants

Kayak must have the restrictions in a super small font that the promotion ticket can't allow you to select seat once you purchased the ticket. I felt be lied to and I would definitely not recommended it.

I really liked their attention to detail, the comfortable leg room, and polite flight attendants

I just wish they had more food options, besides snacks and juices and beverages

ev

Cabin crew was friendly and attentive, the "grab your own snacks" options were abundant, and always enjoy their DirectTV.

Speedy check-in, and good leg room

I liked that it was a direct flight and that the flight attendants gave my husband some ice for his neck to cool him down.

The seats were uncomfortable for over a 5 hour flight, but I suppose we could always fly first class.

The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier.

The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier.

The seats were mostly comfortable (although extremely cramped), pillows and blankets were provided. I liked the one free thing offered; ability to follow the planes progress on my iPhone.

All of the screens on the side of the cabin I sat in did not work so even if we chose to pay the ridiculous fees for content it wasn't an option. Charging $16 for internet is gouging to the extreme. Truthfully, I would choose to pay a little more for my ticket if I knew that United did not cram people in like sardines, provided good quality free internet, provided free video content (on consoles that worked), and provided a small snack (better than a little wafer).

No complications, clean and on time

the plane was really nice and love the tv commercial explaining how to do in case of emergency!

i was flying to LA for a funeral u live in Dallas we made it to checkout at 20 after they said last call was 15 after i explained to the young lady my situation she says hold on go get a guy he says no way i have paperwork to do im getting teary eyed by now explaining my circumstances ALL the while plne still on boarding ramp. So after ten minutes or so with debating plane leaves we were routed to SFO where we ended up late to everything. Every plane we took after was 1 hour or more delayed! (Virgin America)