Novotel Phu Quoc Resort

We got a free upgrade to the beach view which was really nice. Staff are very nice too, housekeeping do a great job at refreshing your room. Buffet breakfast is decent. Beach is a 1-2 minute walk from the hotel. The hotel has several pools for adults and one that is kid friendly

Hotel keeping was great when the rooms would be refreshed however Sometimes you would ring the bell for them to come and come back and it wouldn’t be clean yet (the hotel resort is pretty big and has rooms scattered throughout the property, not just the hotel). This DID NOT fuss us though as we aren’t picky people however it MAY BE an issue to others

the villa is clean and new, very spacious several swimming pools, close to beach the spa is great

the buggy service has to wait for 20-30 mins staff can be more polite only 100USD currency exchange per room per day, but we have 4 people in one room the restaurants of the resort aren't that good, not much choices, tasted fair the double bed is put together by two twin beds only

The villas are great with a private pool - very clean and comfortable, suitable for family stay / group of friends. There is a beachside near the resort within short walking distance from the villas.

Had difficulty booking the taxis due to high demand during TET (Chinese New Year celebrations). Disappointing service from the staff at reception on our departure day. At the night before our departure, we have asked the receptionist to prebook a 7-seater taxi to airport at 5.30am. On our departure day, we arrived at the lobby earlier at 5am to proceed checkout and confirmed our taxi with the receptionist who called their local taxi company accordingly. At 5.30am, we didn't see any taxi coming and the receptionist told me THERE ARE NO TAXI FOR US CAUSE ITS FULL. I was utterly shocked and the receptionist didn't seem helpful to get us another taxi. Till I stressed the urgency to catch our flight at 7ish, he got us two 4-seater taxis instead which cause us to incur more costs. This is rather ridiculous cause we were only informed at the last minute that there are no available taxi despite the assurance given by the hotel on the pre-booked taxi.