Pros: "Plane is good"
Cons: "Delay 2x poor"
Pros: "Didn’t seem perfectly organized at all times. But they did a good job regardless."
Cons: "It’s satisfying everytime I fly with VietnamAirlines. Except that a kid behind me kicked my seat nonstop. Literally, nonstop!"
Cons: "Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air"
Pros: "Food, the entertainment selection"
Cons: "The crew"
Cons: "Allowing the boarding of business class passengers before economy class passengers."
Cons: "The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte"
Cons: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Cons: "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."
Pros: "Excellent service"
Pros: "We were fed on a two-hour domestic flight. Crew were professional and the plane was nice and clean."
Cons: "Boarding was behind schedule and we arrived slightly late."
Pros: "Flight team were friendly and efficient."
Cons: "Delayed take off."
Cons: "Delayed by almost 2 hours."
Pros: "The people at the counter helped me and were great"
Pros: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Cons: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Pros: "The plane was new and the food was fresh."
Cons: "From a perspective of the food, I have a very limited western diet and struggled with the food choices, but it was a night time flight so I would not have eaten much anyway so there was no great loss ."
Pros: "Short flight"
Cons: "The airport is about 40 km away from Nha Trang"
Pros: "On time Very polite staff"
Cons: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Pros: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Cons: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Cons: "Flight was delayed. Boarding was not via aerobridge. Landing was a little rough."
Pros: "It got me to my destination"
Cons: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
Pros: "The flight attendants are friendly"
Cons: "The food is a bit “pedestrian”"
Pros: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Cons: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Pros: "The clean and modern aircraft."
Cons: "The food could be improved"
Pros: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Cons: "A lack of flight entertainment options"
Pros: "On time Courteous Staff"
Cons: "No in flight entertainment"
Pros: "The whole flight"
Cons: "Nil by"
Pros: "Transit assitance was good, would have been even better if it was highlight after ticket purchase in electronic form"
Cons: "Took too long (more than 1 hour in queue) to check in at Sydney"
Pros: "The food, service in the air, ground service, everything was excellent"
Pros: "There was a long line for the Hanoi-Ho Chi Minh flights but with multiple counters devoted to this route alone we were checking in not long after having been dropped off at the airport. We were offered seats on an earlier fight which we eagerly accepted. Knowing that this route is often cited as one of the busiest in the world it was no surprise to find ourselves on a wide-body jet, Airbus 330-200 even on this 2-hour flight. A small snack was served. The flight was uneventful."
Pros: "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
Cons: "Food was average"
Pros: "On time, clean, nice staff."
Cons: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Pros: "Crew was helpful and stern when necessary. Due to the short flight (45 minutes), a bottle of water was handed out."
Cons: "By no fault to the airlines, the domestic terminal is incredibly inefficient and unsympathetic to travelers with special needs (like tired and hot pregnant mothers). On top of this, you get grumpy and crotchety travelers pushing and complaining."
Pros: "Easy to change flight. Lots of leg room. Friendly service."
Pros: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
Cons: "The seats and the food."
Pros: "Flight schedule on time"
Cons: "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."
Pros: "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
Cons: "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
Pros: "Very professional and very clean planes."
Pros: "The flight attendants were excellent! The flight went smoothly and on time!"
Pros: "friendly air crew"
Cons: "limited film and entertainment"
Pros: "Food was tasty. Staff very courteous"
Cons: "The AC was broken... It was like hell..."
Pros: "The staffs on China airline were very attentive and friendly. Love the new Boeing 777 plane. The food overall were decent. Smooth flight the entire trip. Definitely will fly China again."
Pros: "Comfort, staff was very professional & attentive, on time"