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location to airport was great bathroom smelled like mildew. beds were hard. Not supposed to drink the water, but had to pay for water in room. had to pay for coffee in room. good breakfast. excellent location next to airport, but pricey. staff very accommodating, held some luggage while we were traveling. it looks like they charged us for the room, even though we paid through priceline, so we'll have to check that out. (they took our credit card for incidentals, but my husband didn't notice that they charged us for the room)
Breakfast bar was excellent Arrived at midnight, very long line for check in, took nearly an hour.
Totally effortless to get between Lima airport and hotel. Good breakfast There should be one free bottle of water in the room. They did give a coupon for one, had to go to bar to get it
Perfect location for a quick stopover. Coming back $49 for a 6 hour spa pass was invaluable. Nothing
Ir is very close To the airport Very expensive
We (a couple) flew through Lima twice on our trip to Peru from the US and stayed at this hotel both times in Dec 2016. This airport is located right across the street from the airport and has a sky bridge to the airport on the 2nd floor. The hotel is nice but the convenience to the airport and avoiding the crazy Lima traffic is what makes it a good value. I thought it would be noisy but it wasn't too bad even through the Lima Airport is a very busy airport. The staff were all very nice. I wouldn't stay here for an extended stay in Lima. For an extended stay it would be better to be away from the ambiance of the airport. The airport is very busy 24x7 so don't be surprised if there is a line at reception.
The main attraction is that it is right at the airport - there is a walkway from the terminal. Also, the hotel is well-maintained, has a restaurant, gym, pool, bar, all the basics. The staff is helpful and speaks English. I would be happy to stay there again. Being on the airport grounds, it is not particularly easy to get around anywhere else. Therefore, it is best for people passing through.
Great airport location if you need to spend the night to catch a flight the next morning. It is not luxurious. Simple clean and comfortable.
great for travelers who want to rest (and not deal with traffic or worry about getting robbed). the hotel is super nice and the staff overall friendly. the breakfast buffet starts at 4am, which is great for early travelers (like myself), and offers plenty of tasty options. limited options for dinner (as a vegetarian)
Procimity to aiortr Not anything
From the moment you are welcomed by the doorman Andres and Alfredo . To the front desk Daniel and his crew . All were incredible . Great breakfast , again service is a ten . Housekeeping is immaculate . You can walk anywhere in ten minutes . The office center is staffed by a woman named Brenda . The reason i know the names of the staff is everyone is so helpful. I live in Maui Hawaii and have to travel six months a year . This is in my top five business hotels across the world . Get the junior suite its worth it The carpet is shohing age in the rooms
The hotel did not have my reservation. As a result I had to pay twice for my stay, a total of $1,800.00. This will be the last time I book with kayak. The hotel staff was not concerned at all with helping me resolve the issue.
Club lounge has become a children's playroom, excellent staff, terrible patents
Wonderful time clean. Attentive, professional, great conceirge level spread. Enjoyed the rooftop very much. Thank you!
The staff was exceptional. From arranging car services to helping extend checkout times to overall kindness I couldn't give better marks. The hotel was extremely clean and well maintained. If I return to Lima I won't even look for another hotel! Mike Seattle WA
Room was comfortable, clean, and quiet. Bedding and towels were very soft. Very practical bathroom toiletries. Bar with live music was great. Cost and fee for wifi.
Full gym, accommodating for our stay. It was a very business and turístico atmosphere. Even though it was not romantic it was still great for us as a couple because it was close to everything romantic. Was not romantic
I'd just like to take this opportunity to publicly give my thanks to Juan Jose, the young bell man who took the time to kindly grab our luggage, welcome my wife and kid, and show the functionality of the room to them while I stayed in the lobby checking in. The first thing my wife said was: "Wow!! that young man really went above and beyond helping me and made me feel at home." Additionally, Priscilla, lady at the concierge desk, was very attentive and knowledgeable to accommodate our transportation and reservation needs while in the hotel. Even though, we only stayed one night (Sunday May 29th, 2016), we experience and saw enough from the hotel and staff that would makes us go back and stay at the JW Marriot Hotel Lima. Cheers
The location of the hotel and quality of rooms is great especially anyone spending multiple days in Lima. However, the service by each of the employees we came in contact was outstanding and certainly makes the Marriott name shine in Lima.
Neighborhood, near everything
Wonderful service, beautiful hotel, location and views. Bottled water provided free and unlimited. Gym was FABULOUS! Shower door leaked, charge for wifi in room, coffee/expresso machine pods not restocked daily. But were provided after request. Bar drinks and breakfast buffett were overpriced.
Nothing This was the worst. I made my reservation through Kayak, received a "confirmation" code and all for nothing. When I arrived at the hotel I was at the check in area for 4 hours. They never found my reservation. I had to pay for a whole new reservation at the spot cause I just couldn't take it anymore. Do not book this hotel through Kayak EVER. BOTH THE HOTEL STAFF AND KAYAK ARE RESPONSIBLE and a disgrace.
So I get to my room, and as usual in Peru, there is a bottle of water (because the local water is generally not potable) and I start to use it and then see a card telling me that using the bottle of water cost me 25 soles (about 10 dollars). We then went across the street and got a 2 liter bottle of water (about 6 times the size of that bottle ) for 2 soles (about 80 cents). The internet is slow, unpredictable and constantly cuts you off (and it's 35 soles a day or $13.50). Our room on the 14th floor still had significant traffic noise outside. the bathrooms are the new 'see through' trend in Starwood hotels, which offer no privacy at all. The refrigerator in the mini bar did not work -- it was simply storage. Breakfast was great, but overpriced at about $19 per person. Here's the BIG SHOCKER -- if you are planning to stay at this hotel, take the price of the room, food, drinks etc. that you are planning to spend and add 28% -- what they don't tell you is that there is 18% tax and 10% 'resort fees' on everything. THE FINAL BILL WILL SHOCK YOU!!!!!!!!!
This hotel is located in the downtown area of Lima. It was very loud with honking and street noise and I was up on the 10th floor. I preferred staying in the Miraflores area of Lima. I would not recommend this hotel to anyone looking to have a pleasant experience in Lima.
Great hotel, but expensive. It is located in a very busy site of Lima, the only transportation is by taxi, walking is not very fun. They extended my staying for 8 hours, because my plane was departing late, and they charged me for the 8 hours, not for a new day or half of a day, which it was very nice.
We stayed 1 night at this hotel. Should of been 3 but we ran like hell. Its a tiired dirty old smelly hotel. How it stays part of the Sheraton is beyond me. Its a complete garbage can. Stay there at your own risk!!
Absolutely the best hotel in Lima. The rooms have amazing views and the staff is extremely helpful.
Like the previous poster... get the Tower room. The service/rooms are not as upscale, but for the price you can't beat it.
Used the ATM in the lobby, and my card info was robbed. Later, unauthorized withdrawals. Be VERY careful.
great service; wonderful breakfast buffet; convenient transport to/from airport (for a fee but safe!); good location for "away from it all", more local feel of a nice area of Lima;excellent restaurants nearby.
Comfortable room, beautiful neighborhood, excellent breakfast Bit off the beaten path for going out/night life. Otherwise a great location.
Spacious rooms. Street noise; minor maintenance items such as faucet leaking.
Room facilities, location, smile No corporate rates, or/ and special card with gifts....
love the location we didn't need to used a rental car, everything was right there if u need a taxi they have some available for u ,I went to with my teenager daughter she didn't complain at all ! perfect wi-fi connection..
location A/C did not work properly
The staff was not professional
Excellent location in extensive restaurant neigbourhood in Miraflores. Ample (outdoors but guarded) parking space. Excellent bed. buffet breakfast choice rather limited.
Good and large bed. Excellent breakfast choice and excellent breakfast room. Good location near to shopping district in Miraflores Noisy room for two reasons: located at the back of the very noisy elevetors, and one floor up from the swimming pool with terrace where two american ladies had a quite noisy conversation after midnight; limited parking lot, with too limited space for the average car.
decent place, but perhaps a bit tatty around the edges to be considered a true international hotel. That said, the location - both in Miraflores and within the district is excellent.If you want to hit the casino, the two best - Fiesta and Atlantic - at weithin 1 block. If you want to dine in at the hotel, resist the urge as there are numerous restaurants within blocks that are are miles ahead.The staff was excellent and to our surprise honest in assessment of restaurants, etc. Overall, not bad but not 4 star, either.
Location, quality, staff, view
Very comfortable bed. Fantastic restaurant setting on the 21st floor
Great location and staff was very heldil with internet problems I had that has nothing to do with the hotel. Great free breakfast No visitors to room seemed juvenile
The location, the food, The location, the food, the service and its staff, the rooms extremely confortable. I wish I have known about this hotel on my earlier trips to Lima. The only think that I will add as most hotels is better lighting in order to see my face while shaving. The hotel is excellent.
Great value and fantastic place to stay in a safe and the nice area of Sa ISIdro. The hotel staff were very freiendly and helpful in so many ways. The free breakfast was incredible! Would definately book at this hotel again.
The large room, very clean and great shower.
This guest did not leave comments about this hotel.
No complaints. The staff was friendly and courteous. Great neighborhood around many embassies. Rates competetive to everything else in San Isdro and Miraflores. Short walk or cab ride to : the fountains, archeological sites, the beach and down town. This says it all. We checked out and were loading into the cab. In the time to load bags into the cab, the staff had already done a once through the room and found the point and shoot camera my brother and I had missed when we had done our once through. They got the camera to us even before we had gotten into the cab ourselves. The beds are rooms are quite spacious. While not on business, they appeared to have all the amenities for the business travel : spacious area to hang suits, desk, iron, etc.
Spacious, clean, well appointed rooms, courteous staff, quiet location, good hot/cold water pressure, internet works well. Room soundproofing not so good, especially if you have a conjoined room.
The rooms very very nicely appointed and very spacious.
The hotel was very nice, especially the starff. It is located in a very nice section of town near some very nice restaurants.
Location of the hotel excellent in the heart of San Isidro a very nice neighborhood in Lima Peru. Very nice reception service, I'm bilingual. Breakfast accomodate my style and taste: lots of fresh fruits, breads, eggs etc. Rooms are very quiet and clean.
The rooms were spacious, full cable tv. jacuzzi in the bathroom, VERY clean. The breakfast buffet (included) was excellent The dinner was very good but too expensive and the service was VERY SLOW!!