Overview

Hotel Chichen Itza
Top City Hotel

Avenida Principal Piste num. 45, 97751 Pisté, YU, Mexico
+52 998 887 2450

Call

+52 998 887 2450

Overall guest ratings

8.5/10 Excellent
Based on 1,082 reviews

Review highlights

  • 9.5
  • 9.2
  • 9.1
  • 6.4

Good to know

  • Spacious rooms
  • Wonderful sightseeing
  • Friendly service
  • Pleasant hotel grounds

Nearby

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    About

    Hotel Chichen Itza is a great choice for a stay in Piste. Guests can take a dip in the outdoor pool or grab a bite to eat at LOS ARCOS, which serves breakfast, lunch, and dinner. A poolside bar and a bar/lounge are other highlights, and rooms offer LED TVs and room service.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Babysitting or child care
    • Car rental
    • Concierge service
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Laundry service
    • Coffee shop
    • Internet (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall Rating

    8.5 Excellent
    Based on 1,082 reviews
    • 9.5 "Excellent pool."
      8.6 "Clean pool, said 86%."
    • 9.2 "Terrific location."
      9.3 "93% liked the proximity to sightseeing."
      9.1 "Great parking, according to 91%."
      9.0 "Easily accessible by car, said 90%."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
      7.8 "78% thought the service was very professional."
      7.7 "Housekeeping was great, according to 77%."
      7.5 "75% found the restaurant service to be one of the best."
      8.3 "Management was excellent, said 83%."
    • 9.0 "Incredible bar."
      8.8 "Delicious alcoholic drinks, according to 88%."
    • 9.0 "Perfectly clean."
      9.2 "92% said rooms were clean."
      10.0 "100% thought it was clean."
      8.6 "Clean pool, said 86%."
    • 6.4 "Rooms are ok."
      5.6 "For only 56%, the bathroom was ok."
      5.7 "Cleanliness of the bathroom was average, said 57%."
    • 6.2 "Breakfast is mediocre."
      6.8 "Breakfast prices were ok, according to 68%."
    • 3.0 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
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    Overall Rating

    8.3 Excellent
    Based on 660 reviews
    • 9.5 "Excellent pool."
      8.3 "Clean pool, said 83%."
    • 9.3 "Terrific location."
      9.3 "Great parking, according to 93%."
      9.3 "93% liked the proximity to sightseeing."
      10.0 "100% thought parking was inexpensive."
      9.2 "Easily accessible by car, said 92%."
    • 9.1 "World class service."
      9.5 "95% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
      7.8 "Housekeeping was great, according to 78%."
      7.4 "74% thought the service was very professional."
    • 8.7 "Amenities are good."
      9.7 "97% found the grounds to be nice."
      7.5 "75% thought the building was wonderful."
    • 6.9 "Average comfort."
      5.4 "Beds were acceptable for 54%."
    • 6.4 "Breakfast is mediocre."
      6.5 "Breakfast prices were ok, according to 65%."
    • 6.4 "Rooms are ok."
      5.4 "Beds were acceptable for 54%."
      5.4 "For only 54%, the bathroom was ok."
    • 2.8 "Disappointing internet connection."
      2.7 "73% said the wifi quality was bad."
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    Overall Rating

    8.4 Excellent
    Based on 313 reviews
    • 9.5 "Excellent pool."
      8.8 "Clean pool, said 88%."
    • 9.3 "Terrific location."
      9.4 "94% liked the proximity to sightseeing."
    • 9.2 "Perfectly clean."
      9.4 "94% said rooms were clean."
      8.8 "Clean pool, said 88%."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      7.8 "78% thought the service was very professional."
    • 8.6 "Amenities are good."
      7.5 "75% thought the building was wonderful."
      9.8 "98% found the grounds to be nice."
    • 5.9 "Breakfast is mediocre."
    • 5.7 "Rooms are ok."
      5.4 "For only 54%, the bathroom was ok."
    • 2.7 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
    View all review categories

    Overall Rating

    8.7 Excellent
    Based on 108 reviews
    • 9.5 "Excellent pool."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 8.9 "Location is great."
    • 8.2 "Amenities are good."
      9.7 "97% found the grounds to be nice."
    • 6.5 "Breakfast is mediocre."
    • 6.4 "Rooms are ok."
      5.3 "Beds were acceptable for 53%."
    • 2.7 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Spacious rooms"
    "Wonderful sightseeing"
    "Friendly service"
    "Pleasant hotel grounds"
    data provided by TrustYou

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