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Hotel Xcaret Mexico
5 stars

Hotel Xcaret Mexico

Carr. Chetumal - Puerto Juarez Km. 282, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 159 1600
From
$520
Cheapest

rate per night

8.9
Very good
based on 1974 reviews
1,974 reviews
Room type
Provider
Nightly total
Double room
$520
Standard room
$656
Queen room
$830
35 more Hotel Xcaret Mexico deals
35 more Hotel Xcaret Mexico deals

Photos of Hotel Xcaret Mexico

Overview

Luxury property on the beach, with 10 outdoor pools Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Parks / All Fun Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants. Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 900 air-conditioned accommodations with free minibar items and laptop-compatible safes. Accommodations are furnished with single sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. An outdoor tennis court and complimentary bicycles are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
8.9
Very good rating
Based on 1,974 verified guest reviews

Latest deals for Hotel Xcaret Mexico

Tue 6/3
Wed 6/4
King room
1 king bed
$1,356
1 king bed
$1,405
Queen room
2 queen beds
$830
2 queen beds
$935
2 queen beds
$967
Luxury room
1 twin bed
$1,134
bed type unknown
$1,169
1 king bed
$1,244
Superior room
bed type unknown
$1,113
bed type unknown
$1,242
Standard room
bed type unknown
$656
bed type unknown
$762
bed type unknown
$766
Double room
bed type unknown
$520
bed type unknown
$673
1 twin bed
$733
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees

Amenities at Hotel Xcaret Mexico

  • Private beach
  • Adults only
  • Outdoor pool
  • Indoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi

Things to do

  • Gift shop
  • Eco tourism
  • Fishing
  • Board games/puzzles
  • Game room
  • Golf
  • Canoeing
  • Cycling
  • Darts
  • Bingo
  • Evening entertainment
  • Beauty salon
  • Mini-golf
  • Table tennis
  • Water park
  • Pool table
  • Water sport facilities (on site)

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Express check-out
  • Private check-in/check-out
  • 24hr front desk
  • Safety deposit box
  • Bottle of water
  • Chapel/shrine

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Trash cans
  • Conditioner

Accessibility and suitability

  • Hypoallergenic
  • Hypoallergenic pillow
  • No smoking
  • Designated smoking area
  • Pets allowed on request. Charges may apply.
  • Increased accessibility
  • Adults only
  • Elevator
  • Adapted bath
  • Allergy-free room
  • Toilet with grab rails
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs

Family friendly

  • Babysitting or child care
  • Books, DVDs, music for children
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Complimentary breakfast
  • Playground
  • Baby safety gates

Bathroom

  • Hairdryer
  • Open-air bath
  • Bathrobe
  • Private bathroom
  • Shower
  • Bathtub
  • Toilet
  • Toilet paper
  • Walk-in shower

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Breakfast in the room
  • Coffee machine
  • Vending machine (snacks)
  • Dining area

General

  • Garden view
  • Storage available
  • River view
  • Seating area
  • Slippers
  • Sofa
  • Soundproof rooms
  • Telephone
  • Tile/marble floor

Pool and spa

  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Spa and wellness center
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Outdoor

  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Parking and transportation

  • Free airport shuttle
  • Free parking
  • Private parking
  • Shuttle service (free)
  • Valet parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Streaming service
  • Shared lounge/TV area
  • TV

Bedroom

  • Socket near the bed
  • Alarm clock
  • Sofa bed
  • Clothes rack
  • Wardrobe or closet

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Workspace

  • Fax
  • Laptop safe
  • Desk

Fitness

  • Aerobics
  • Fitness center
  • Tennis

Health and safety

  • Daily housekeeping

Reviews of Hotel Xcaret Mexico

8.9
Very good
1974 verified ratings
Wonderful
1574
Very good
137
Good
97
Okay
39
Fair
41
Mediocre
20
Poor
66

Summary of reviews

Guests say
Guests generally enjoyed the atmosphere and activities at the hotel, highlighting the great views, spacious rooms, and friendly staff. However, many reviews pointed out issues with service, including poor communication, slow staff, and inconsistent food quality. Cleanliness was also a concern for some, with reports of pests and unrefilled amenities. Overall, while the hotel has its charm, improvements in service and cleanliness are needed.
AI-Generated from customer reviews
Atmosphere8.5 out of 10
Cleanliness2.5 out of 10
Service1 out of 10
Sort by:Most recent

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All reviews

2.0
Poor
Engilla, Jun 2021
Pros (+) Horrible hotel, horrible staff, very unfriendly, quality of food was terrible for the price you pay. I mean a standard room is 600 above and it’s so not worth it
Cons (-) Quality of food. Staff, room doors are tin and rooms are very noisy so don’t expect to have a quite room where you can get sleep.
6.0
Okay
Anonymous, Oct 2020
Pros (+) Our room view was great. The spa hidrotherapy was great. Included parks were great. I’m hesitant to give a lower rating because everyone was so nice and our last trip before this one was magical. Very little plastic use.
Cons (-) Restaurants and bars were large in number but hit or miss in quality - xingao which requires a reservation was a total let down. Las playas wasn’t very good and ants will eat you alive. The drinks were watered down or just a bunch of sugar except for the lobby bar or dan’s bar in fuego. The water temperature for the shower was scalding hot or freezing, which was annoying. The toilet flushes so har...
Read more
10
Wonderful
Miguel, Aug 2020
Pros (+) Everything was great, but the service over the top!
Cons (-) No idea, they have all.
10
Wonderful
Liza, Jun 2020
Pros (+) Everything food delicious
Cons (-) Nothing
10
Wonderful
Anonymous, Aug 2018
Pros (+) The staff were always making sure you had the best experience when dining and any of the many restaurants. When they said all included, they meant it. Free transportation to all the activities and tours. Just amazing
9.1
Wonderful
Anonymous, Jan 2018
Cons (-) Staff still learning and a bit slow . Somethings not finished yet but overall magnificent

Location

Carr. Chetumal - Puerto Juarez Km. 282, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Xcaret Park0.4 mi
  • Xcaret Archaeological Site0.4 mi
  • Xcaret Spa0.5 mi
  • Terminal marítima Punta Venado1.3 mi
  • Underwater Technical World2.2 mi
  • Playacar Golf Club2.6 mi
  • The Reef Marina2.7 mi
  • Aviario Xaman Ha3.2 mi
  • Terminal Marítima de Playa del Carmen3.6 mi
  • Albertos SCUBA3.8 mi
  • Parque 28 de julio4 mi
  • La Fe4.5 mi

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Hotel Xcaret Mexico

Low season

April

High season

July

Average price (weeknight)

$907

Average price (weekend night)

$918
Cheapest month to stay with an average 17% drop in price.
Most expensive month to stay with an average 34% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Hotel Xcaret Mexico

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Hotel Xcaret Mexico

  • If you’re after a cheap room at Hotel Xcaret Mexico, then you should consider staying during the low season. The cheapest deals can generally be found in April and March.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Hotel Xcaret Mexico, plan to stay on a Tuesday or Friday. The most expensive day is usually Thursday.
  • The cheapest price a room at Hotel Xcaret Mexico was booked for on KAYAK in the last 2 weeks was $766, while the most expensive was $1,121.
  • How long should you stay at Hotel Xcaret Mexico? KAYAK users usually book their rooms here for 3 days.
See more tips

FAQs when booking at Hotel Xcaret Mexico

  • Where is Hotel Xcaret Mexico located?

    Hotel Xcaret Mexico is located at Carr. Chetumal - Puerto Juarez Km. 282, 3.8 miles from the center of Playa del Carmen. Xcaret Park is the closest landmark to Hotel Xcaret Mexico.

  • When is check-in time and check-out time at Hotel Xcaret Mexico?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Hotel Xcaret Mexico.

  • Does Hotel Xcaret Mexico offer free Wi-Fi?

    Yes, Hotel Xcaret Mexico offers free Wi-Fi.

  • Does Hotel Xcaret Mexico offer free parking?

    Yes, Hotel Xcaret Mexico offers free parking.

  • Does Hotel Xcaret Mexico offer free airport shuttle service?

    Yes, Hotel Xcaret Mexico offers free airport shuttle service.

  • How far is Hotel Xcaret Mexico from the airport?

    Hotel Xcaret Mexico is 12.9 miles from Cozumel. Hotel Xcaret Mexico is 34.8 miles from Cancun.

  • Does Hotel Xcaret Mexico have a pool?

    Yes, Hotel Xcaret Mexico has a pool onsite.

  • How does KAYAK find such great Hotel Xcaret Mexico hotel deals?

    KAYAK scours the web for all room deals available at Hotel Xcaret Mexico in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Xcaret Mexico and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Xcaret Mexico.

See more FAQs

Nearby hotels and places to stay

Closest

See more nearby stays
5-star hotel
79% cheaperOccidental at Xcaret Destination8.2 Excellent (1,936 reviews)0.03 miPrivate beach, snorkeling, Outdoor pool$178+
23% cheaper
Vidanta Grand Luxxe Residence 1br
0.12 miAdults only, Fitness center, Coffee machine$638+
Vidanta Grand Luxxe 2 Bedroom
0.17 miOutdoor pool, Fitness center, TV$1,778+
5-star hotel
La Casa de la Playa by Xcaret- All Fun Adults Only9.6 Excellent (43 reviews)0.54 miAdults only, snorkeling, Outdoor pool$1,824+

Cheapest

See cheapest stays in Playa del Carmen
3-star hotel
95% cheaperCasa Kaoba Hotel & Suites7.5 Good (977 reviews)1.52 miOutdoor pool, Restaurant, Bar/Lounge$40+
4-star hotel
85% cheaper
Terasu Riviera Maya Hotel & Spa, en Xcaret
9.2 Excellent (167 reviews)0.78 miOutdoor pool, Spa and wellness center, Restaurant$124+
5-star hotel
79% cheaperOccidental at Xcaret Destination8.2 Excellent (1,936 reviews)0.03 miPrivate beach, snorkeling, Outdoor pool$178+
5-star hotel
35% cheaperHotel Xcaret Arte - Adults Only9.2 Excellent (920 reviews)0.55 miPrivate beach, adults only, snorkeling$540+

Most recommended

See most recommended stays in Playa del Carmen
5-star hotel
La Casa de la Playa by Xcaret- All Fun Adults Only9.6 Excellent (43 reviews)0.54 miAdults only, snorkeling, Outdoor pool$1,824+
4-star hotel
85% cheaper
Terasu Riviera Maya Hotel & Spa, en Xcaret
9.2 Excellent (167 reviews)0.78 miOutdoor pool, Spa and wellness center, Restaurant$124+
5-star hotel
35% cheaperHotel Xcaret Arte - Adults Only9.2 Excellent (920 reviews)0.55 miPrivate beach, adults only, snorkeling$540+
5-star hotel
79% cheaperOccidental at Xcaret Destination8.2 Excellent (1,936 reviews)0.03 miPrivate beach, snorkeling, Outdoor pool$178+

Good to know

Value for money

8.3

Distance to city center

3.8 mi

Nearest Airport

Cozumel

Distance to airport

12.9 mi

Everything you need to know for your stay in Playa del Carmen