Playa del Carmen Hotels

Yoshi the bar tender at the sports bar is an amazing bar tender. Hotel is close to everything in the area.

They push too much with buying a time share "wait they don't call it time share". Just say ur not interested and they'll leave you alone.

Is beachfront but the beach is the marina so it's stinks like sewage and the water is brown not blue and full of boats.

Loved the beach low water current The suite upgrade was amazing Weather was perfect

It would of been better if they had an all inclusive plan

Great location, Attentive staff and Cold AC.

Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.

Stayed two nights with my boyfriend and we loved this place. We tend to avoid the mega resort hotels so this was perfect. Took advantage of the half board, the food was good, not anything that stood out but appreciated. The drinks were about $5 USD which is ok, wish happy hour were longer. Tell them to make the margaritas strong :) The location was great! Loved being right on the beach and also able to walk quinta avenida in the evenings. All the staff was incredibly friendly, always trying to help. We did not have issues with noise at all. In fact I thought the music could have been a bit louder at the pool. I brought my own speaker to the beach for music but tried not to play it too loudly.

Wait staff, location, breakfasts, porches, relaxation, most definitely recommended!

Low pressure showers, noisy neighborhood bar every night with the boom, boom

Location

The rooms were musty smelling. By the end of the trip, everyone had runny noses from what was most likey mold causing the musty smell. Service was terrible, I understand nothing happens quickly in foreign countries, but they were not helpful and didn't care, unlike other all inclusive I've been to in Mexico. The AC in one room did not work, they didn't not want to move the people in that room to a new room with working AC and instead said "Oh, it's working, you have to wait until the sun goes down for it to cool off." Really? No beach side drink orders, you have to go to the bar yourself. Food left a lot to be desired. The Mexican restaurant did not have AC and when we requested to be moved closer to the patio to feel the breeze, we were told no. There were only three other parties in the entire restaurant! I would not recommend this resort.

Everything, was nice!

access to the beach you could improve

I absolutely Looooooved this Hotel, it was the MOST beautiful Hotel i ever stayed in and the staff and food was impeccable......... Love Love Love Love Loved it... 100 stars..

This is the 2nd time my wife and I have stayed there. Everything is always top notch, the people remember you and they go above and beyond when it comes to service. Also, it never feels crowded. We will be going back yet again

I like that every morning someone came in your room to clean it So every day was like arriving to a clean room. (Superior King) free wifi, AC I loved everything about my stay (1 week). The price was great. It's walking distance from the beach and 5th avenue. The staff is great. There is a little restaurant right across(casa tucán) the have the best guacamole. So happy the hotel is right in front. I would definitely book again!

The location was great.

No pool, no in room tv, low shower water pressure and very small rooms

The staff super friendly, the location and the price were good.

There was something wrong with the toilet and the whole room smelled like poop. We didn't ask to change rooms because we only needed to stay one night and i overheard the hotel was full for the night. If you're there to party like us, you probably won't mind the noise and loud music coming from the bars.

We absolutely loved Hotel El Punto which is located in the heart of Playa Del Carmen on 5th Avenue. We were mere steps away from it's bustling shops, restaurants, and nightlife. This boutique hotel is modern in design and the rate is unbeatable. The staff were also extremely accommodating and helpful. Breakfast was included a couple of blocks away at a hip restaurant on the beach. We highly recommend this hotel

The wireless internet did not work in the rooms. You had to go downstairs to access the internet.

This guest did not leave comments about this hotel.

Beds were hard and a little creeky

Really could use a hot tub

Great location, lots of charm, many hidden private spaces, great staff and very pretty grounds.

Great location, decent hotel, and hard to beat for the price. Staff work very hard to make your stay enjoyable.

Rooms could be updated and more seating could be added in the bar area - at busy times before and after the shows there was quite a crowd and not many seats available.

Professional staff, food at the restaurants and buffets always fresh. Food was delicious. Excellent location. Well maintained grounds. Very good entertainment.

Beds were hard.

This hotel has a great, unique and expensive look but the prices are so much better for comparable hotels in less desireable locations. If we return to Playa we'll be staying at Kinbe.

They kept the rooms very clean but the product they use smells very harsh.

good staff, prety design of the hotel and the rooms, great location (almost on the beach and close to all the main things in playa), nice small out-door pool and not too expensive. I recomnd this hotel.

no breakfast.

The food is amazing many choices to try different foods. The staff is very friendly, helpful and over all did a great job. We were very impressed with how everyone went out of their way to make our time there memorable.

There are not designated smoking areas and sometimes hard to avoid smoke. The shows at night are very fun and entertaining, but was very hot and smokey.

Steakhouse was excellent. The shuttle to Playa Del Carmen was only 65 pesos each way. Very convenient.

The beach is terrible. I know this isn't the resorts fault, but unfortunately for them, the beach is part of the experience.

Great staff - very friendly and helpful. Good breakfast. Nice bar and courtyard. Far enough back from main boulevard at the water to be quiet, but still close to many restaurants, the main square, etc. Good wifi. We stayed for two weeks, and were always treated well. Would stay here again. We agree about Oscar being awesome.

Can't really think of anything. Oh, because our room was on the courtyard, there was sometimes some noise from down below at night, but it wasn't really bad.

the room was very clean and the situation of the hotel is very good.You are near the center of Playa del carmen but if you want to go to Xcaret, xelha, etc..., the location is perfect

the breakfast is a little poor.

Nothing but internet service

Breakfast

Great staff. Great rooms. Loved the bikes. Private pool and spa were awesome...

Food is pricey. places to visit outside the resort are further away. Beach is small and has huge sand bars

The outdoor space, the service and breakfast.

The outdated room and damp smell in it.

The location is half a block from the beach and half a block from 5th Avenue. Our room was quiet, clean and comfortable. The AC was great. The shower was hot and had good water pressure. The beds were comfortable, and the housekeeping was great. As soon as we arrived Fanny was at the front desk and we saw her every evening. Her friendliness was so genuine and we loved seeing her and we came and went about our day. She even gave us a wedding gift as she knew we were moving to a resort to get married after our checkout at Illusion. We had the breakfast included package, which was a simple continental spread with an amazing fresh fruit bowl each day. We paid a couple extra dollars to order some eggs off the menu, which was great value. Our server each morning was Alberto who was always so friendly and attentive. Carlos, the concierge, was great at booking us some excursions as well as making some recommendations for a few restaurants to check out off the main strip. Would stay here again when returning to Playa del Carmen.

Swimming pool is nice and breakfast though simple, is better than usual coffee+pastry. It includes eggs, toast and coffee/OJ. The hotel is 2 blocks from 5th Ave and 3 blocks from the beach. It can be a downside because on one night there was too much action with karaoke singing under our windows until 5 am in the morning.

Water was shutting off for 30 min-1h several times each evening. Our fridge was not working and I had to beg to exchange it since we needed to store baby's milk. AC was broken as well but someone came to fix it fast enough. Similarly, I had to ask several times to have 3rd towel delivered to both rooms thou we paid a 3-person rate for each. Overall, customer service is lacking.

Of course, the weather was nice and there was one restaurant that was decent. Other than that, it's hard to find much more that was good.

Cleanliness was a HUGE issue. A friend of ours had multiple blood stains on their sheets. When they demanded a new room and showed the front desk pictures, they laughed and said there wasn't one available for a day. They ended up sleeping on beach towels that night. Food was pretty terrible. How do you mess up french fries? All 6 of us ended up having bad stomachs from the food here. Everything was watered down - including the KETCHUP! I expected the drinks to be watered down...but the ketchup??? Overall, after 3 nights, we were ready to go home. Everything was subpar. Oh, and the beach was rocky. Sand was obviously shipped in...not great. A definite SKIP. I won't be returning.

Friendly staff

Food was not great for lunch and dinner but buffet breakfast was awesome.

Access to bikes for all hotel guest was a great way to get around.

Everything was great! The place is gorgeous and very relaxing and it's a great price for All-Incusive! I will definitely go back to this resort again!!

Grounds were fairly nice. Room seemed clean.

Pillows were horribly uncomfortable really almost comically bad pillows -- mak ing decent sleep impossible. My wake up call came an hour and a half early at 2 am! No hot water for shower. Ceiling super thin heard every footstep of upstairs neighbor. No view from room. Service was not great. Drinks weren't good and food was just okay.

Overall the resort was very comfortable. We could have as much privacy or as much social interaction with others as we wanted, and the staff was extremely helpful with everything.

The ocean itself was disgusting. The water in the Riviera Maya is supposed to be clear and beautiful, and typically it is, but where we stayed it was murky and full of trash (our ocean view included floating plastic ware). Thankfully, the resort had two pools. Next time around, however, we may opt for a hotel that isn't all inclusive but has a beach we can swim in.

the grounds are nice very nice, pools clean, beach is clean the rooms are small but they work just fine. the food sucked, the hot food is cold and the cold food is room temp. they seem to be trying with what they have, i would gess the management needs to step it up with the kitchen budget. we did the dive experience, soooo, i thought the rooms were going to be upgraded, no, just a towel bar to hang a few things on. with the UDE you have access to a special room that has food and bev. nice touch. we did dive a few time with Prodive, the staff are really cool.

Hard-working, friendly staff make you feel right at home in this beautiful, newly renovated (Dec 2012) all-inclusive property. The first night we stayed, the toilet wouldn't flush properly and the staff immediately came and addressed the problem. The landscaping was mature and gorgeous, and the beach front location and new pools were a great spot to relax during the day. Buffet as always offers something for everyone. Would highly recommend this to anyone.

Loved staying at the Riu Palace Mexico! The service was outstanding, especially the bartenders at the swim up bar:) The food was great, rooms were spacious and clean, and the shows were entertaining. The wristbands allow you to take advantage of other Riu properties. We loved going across to the Rui Tequila for drinks and a little dancing. What I liked best was the beautiful palm tree lined beach. Plenty of water activities available on site. The spa is really good, as well.

The staff were great. The beach was fantastic. Drinks were in full size cups and there was some premium liquor.

THE WALK. They gave us a"free upgrade" but put us over a mile from the beach. The said they have golf carts but there are 400 rooms back there and 3 carts that hold 6 people each. At one point we had to wait an hour for a ride. All activities are near the beach so we didn't end up doing very much. The first day of our vacation we walked 16,000 steps, this is not what we wanted our beach trip to be.

Service

Great location in the middle of the activities in Playa. Great staff. Very willing to assist. Wife loved it.

beds were a little hard.

location

Had a late check in and my room was given away. They gave another in different hotel which was terrible! I was only staying one night so not a big deal. I booked one more night stay 2-days later and was promised a good room at Posada Mariposa Boutique Hotel by Cesar to make up for them giving my first room away.When I returned for my second stay I made sure to arrive earl (11am) they gave me a room in the lobby next to storage and front desk (Room No.11). It was very laud, the room smelled horrible and the one and only window was facing the lobby. I saw Cesar after my check in and asked what happened with the better room? He said someone else took it.

Location good , quite relaxing ,roomy,clean Price

No view, takes 5 minute to get hot water, no microwave , fridge didn't work, no pool, front desk attendant was useless , unprofessional . She should have been in housekeeping. Place needs a lot of work but has potential if proper managed

very cosy, nice warm staff

The resort was very clean, and the drinks were well made.

The size of the riu isn't well represented in pictures. This place is massive and crowded. It was a five minute walk to the lobby and a fifteen minute walk to the beach. Unless you get up early and snag a chair at the pool, there won't be any available. The crowds at meals were overwhelming and rude. The single king room was actually two double beds pushed together with scratchy sheets. All in all I was very unimpressed with this resort and will not be returning.