Playa del Carmen Hotels

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Location is good, next block to 5th Ave. Design of Hotel's public area is very unique, modern and open. Staffs are friendly. Love love pool area, infinity pool, view is great! Public area is open and is in the middle, there's not enough privacy in your balcony. Most of the rooms are facing to lobby, cafe or bar. Room is very humit, because of poor design of bathroom. Beach is narrow and public.

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The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch. Nothing I would change

The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs. The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.

The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise. A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.

We were pleased with the variety and quality of the food from the Sol/Luna Grill restaurants except BBQ night. La Palapa del Sol's main food is buffet. We are not buffet people. Many of the better items on their full service menu cost extra for the All Inclusive people.

The facility was outstanding. A great place for the family. Wonderful staff and a perfect location close to downtown. Lack of entertainment. Food could use some improvement.

The staff were incredible. Great, personalized service from all of the staff made this stay exceptional. The facilities were modern, clean and well kept. The activity equipment was available and in good condition and the beach/poolside areas were clean and comfortable. For the most part the food and drinks were excellent. The buffet food was typical of what you would expect of a resort/hotel buffet but the poolside restaurants and bars had excellent offerings. La Rotonda bar had great sushi and wonderful service. The Los Murales restaurant was phenomenal. The food was excellent and the staff was attentive and pleasant. Had an issue with my original booking but the customer service department of the hotel was able to work it out after a few phone calls. The WiFi wasn't the best. The signal was strong around the resort but connectivity was often poor. When we were able to connect, speeds were acceptable for email and limited web browsing. The whirlpools are quite cool- barely warmer than the pool itself.

We thoroughly enjoyed ourselves at this luxury hotel.  The facilities and staff were amazing.  We will definitely be going back!

Except for the issue of being booked in an unpreferred room type with two beds instead of a single (king or queen), all aspects of the hotel were wonderful. The hotel staff were so kind and always came by to ask if we needed anything. The tours arranged by the hotel were fun. The variety of food options was plentiful. The beach was clean and quiet since we were at the end of the hotel 'zone'. The hotel was within walking distance to shops on 5th. No taxi needed. I highly recommend this hotel for couples, not necessarily for families.

We loved almost everything.The sevice,food,drinks,entertainment were great.The only thing that wasn't, is that we were to have a deluxe room with a resort view.Instead we got a room that construction and junk below our room. We were told there was no room available but they would tell us if one did. They never did.Later we found out the Hotel was only 60% full. I guess we should have complained. I would tell friends about this place and would go back again.... Besides the room placement very Happy with this place...

The pool on the rooftop is beautiful! Great, friendly service. Close to downtown, restaurants, and shopping. Loved our time at Cacao! I didn't like leaving! :)

The Mexican people, variety of activities, kids club & it's staff, the freshness of the food. The Asian restaurant was very good. The Mexican buffet was excellent. Two of the gourmet restaurants we're just ok. The meat in both the Steakhouse and the Brazilian was tough and that's what you go for. The beaches are sadly in need of repair. Tough for swimming.

pool, food...

The service and smiling staff were beyond compare! Fast efficient friendly. The food was so delicious and almost too beautiful to eat. Everything was exemplary Not one thing I didn't like.

The sargaso (algae) invading the beach and the ocean, Mosquitos .

Everything was great! The place is gorgeous and very relaxing and it's a great price for All-Incusive! I will definitely go back to this resort again!!