Playa del Carmen Hotels

Pros: Very clean and mostly bug-free. Staff seemed happy and eager to please guests. The resorts makes up for the terrible beach.

Pros: The staff are super kind and polite, very responsive, helpfull and always keep smile on their faces. The food is good and is available at many good restaurants, some of them needs a reservation ...

Pros: The staff were exceptional no doubt about it

Cons: For the life of me you could not get a cold beer in this place. Beer in these hot climates should be stored on ice. Most of the time it was hot and flat. understandably being all inclusive you can ...

Pros: Location in Playa is perfect. The staff is excellent. EVERYONE greats you every time they pass you. The food is excellent, portions are reasonable, they are not outrageous like most Americans might ...

Cons: Our first room overlooked the pool, great location for people watching and relaxing in the hammock however, immediately upon entering the room we could smell mold or very musty air. This smell ...

Pros: Your wish is their command at this resort! I would not hesitate to go back. We chose The Royal for our destination wedding in June 2017 and we could not have been happier with our choice! We have been...

Cons: Beach was not as good as I hoped.

Pros: Bed was super comfotable.

Cons: Food was good, but didn't blow my socks off.

Pros: Everything The location was superb, so close to 5th Avenue With all its restaurants bars shops etc The restaurants were all of a high standard Plenty to choose from Our room albeit a less ...

Cons: Nothing

Pros: The rooms are great, the beds are comfortable and the cleaning staff does an amazing job.

Cons: The shows at night were not very good, but that's just my opinion.

Pros: Staff were very friendly and good service, great place for all inclusive experience

Pros: Very clean, staff always friendly and willing to meet all our needs.

Cons: no

Pros: the staff were wonderful

Cons: people reserving pool chairs at midnight with towels. it was hard to find a pool chair, even if you got up at 6am. as people were reserving them in them in the middle of the night, and then may not have used them until the afternoon.

Pros: The property is large but just amazing. The waterways make this place very special. The staff are top notch. Toiletries are divine. Having water sup boards and kayaks add so much.

Cons: Not enough bikes around.

Cons: Breakfast was good restaurants weren't and very pricy!

Pros: EVERYTHING. There was not a detail missing or overlooked. The staff was amazing and service was beyond impressive.

Cons: Service was slow options were limited prices were high

Pros: The place is amazing, the property is beautiful, nature is all around! making it an outstanding place to visit. The staff in general is extremely friendly, cooperative and diligent. Food is great!

Cons: Nothing

Pros: The room was really big and very nice. White sand beach. It is very quiet and clean. Loved it.

Pros: Staff were excellent and our children loved the kids club. Also enjoyed the boat trip around the property. Gave us a real appreciation for the property and ecology.

Cons: Buffet breakfast was extremely expensive if not included in room rate. Lunch serve size for children were very small.

Pros: Everything it's the perfect hotel

Pros: The facilities were great and the staff was very helpful and friendly. I would recommend the Fairmont Mayakoba to any of my friends and family. It is great for families with kids and has many ...

Pros: This hotel, its staff, the experience was WOW!!!!

Pros: Nice environment.

Cons: This hotel is suppose to be a 5-star luxury hotel but it has some issues. We arrived with our 9-month-old baby and they were fumigating the room at the hour of the check-in (we entered a room of full ...

Pros: Everthing, exepct the outrageous prices

Cons: The resturants are very expansive , the bars are super expensive, everthing u need inside the hotel is more expensive then in Switzerland

Pros: Staff, friendliness, Spanish tapas and Spanish guitar at restaurant. Parking in building, pools, garden, courtyard, balcony. Quiet for inner city. Beach towels. Price.

Cons: Bathroom, clunky, loud air con, pillows, bed linens and bedspread. Dark room. Breakfast options wide but quality average.

Pros: Beautiful pools and gardens, nice quiet rooms, great staff.

Pros: I book this hotel because of it's good review and it turns out to be true. It's nicely located next to their city hall which is pretty the center of the town. You're couple blocks away from the beach and the famous 5th ave so we're talking walking distances. Our concierge Pedro is very nice and friendly from day 1 communicating on emails. The other staff makes you feels welcome too, Conrad and Gabrielle comes to mind. Complimentary breakfast is nice and I get to stuff my face. All and all they get it, you'll leave feeling money well spend and wanting to come back.

Cons: Closet size shower could be a little claustrophobic.

Pros: The children where able to eat during the day when they were hungry.

Pros: Clean

Cons: I had 2 room and asked to be next to each other and it did not happen

Pros: Food was excellent! Always varied with lots of choices. Fresh and well prepared.

Cons: Beds were toooooo soft, and the room we had was poorly lighted with little natural light.

Pros: Todo el servico los empleados son muh amables y la comida esta muh buena

Cons: The first room was unacceptable, they moved us on day two and we very happy.

Pros: Everything was good i personally do not like american coffee...

Pros: What a nice little gem in the heart of Playa del Carmen. You can not get a room any closer to the water than at this place. If you want a relaxed atmosphere away from crowded pools and resorts that ...

Cons: The music from a nearby nightclub can be heard. (our room was on the beach at the edge of the hotel) It was just one night, but I recommend asking the front desk to give you a room in the middle of ...

Pros: The food was really good and the staff extremely friendly.

Cons: Put 5 gallon jugs of water around for more pure drinking water options. The two bottles given in the room were not enough.

Pros: Very good resort, not as big as some of the other resorts along the coast between Cancun and Playa Del Carmen, nice pool area, nice restaurants very friendly staff

Cons: Nothing really to complain about...just a little thing would be the water pressure of the shower

Pros: We enjoyed everything about this hotel. The hotel campus is stunning. We stayed in an upstairs Palapa room which was beautiful. It was like staying in the jungle with a hammock on the porch. The staff...

Pros: Staff very friendly, especially in the Fuego restaurant, which also was our favorite spot in this very nice resort. Very nice facilities in Mayan style.

Cons: Nothing

Pros: Beautiful property, extremely nice and friendly staff, rooms had big beds that were very very comfortable. Excellent food and drinks, choice of pools that were convenient to beach and restaurants, ...

Cons: Having free refrigerators would have been helpful

Pros: The pools , beach, restaurants

Cons: The girl in the reception she wasn't polite and not helpful at all, the rest of the staff were really nice

Pros: Amazing resort perfectly located in Playa del Carmen, two min from 5th street where all the shops/bars/restaurants are. We have been there 6 nights, and beside we had to change the room after ...

Cons: The staff at the reception need absolutely to take some Hotel Management courses! During the day some music comes from the public beach which is just beside but is not really a problem. To tip all ...

Pros: The location is great and it LOOKS like a tropical paradise. If you are in your 20's or only visiting for 1 or 2 days this is a great spot.

Cons: The sound from Mamelita's is consistent and all-present from about noon until 7 or 8pm each night. When I say sound, I mean a massive bass that permeates all structures and covers the beach from South to North. There was unfortunately 2 weddings during our stay and I felt terrible for those brides having beach ceremonies with bumping bass. The houses with straw roofs have a consistent "wood rot" smell and there are termites in the exterior porches.

Pros: Clean rooms, with good facilities. No TV or coffee machine, etc. beach, resturant and spa options were very good. Staff was excellent....and I mean across the board. Just amazing.

Cons: Rooms, facilities, location, staff and secluded beach. I enjoyed it so much, already booked another trip in early 2017. The central location to Playa Del Carmen was especially appreciated.

Pros: The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.

Cons: The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.

Pros: Jungle animals, pool beach areas, specialty restaurants

Cons: Room was very small for 4 people. Was advertised on booking.com as a family room but clearly was not

Pros: Beach and pool accommodation. Food was great. Everything close

Cons: Reserved queen /king and assigned 2 doubles. Staff did accommodate the next day. Wonderiful staff

Pros: I loved the jungle on the property with different birds and animals; the beach, how everything is organized.

Cons: The room was too tight for 3 of us (and this is stated as a standard room for 4 people!), but it did not really irritate us, because we were not spending much time in there.

Pros: .The property is beautiful. the pictures did not do it justice. The nature makes it so peaceful. Small easy to get where you want to be . The staff was friendlily and helpful.

Cons: Need to leave property for nighttime entertainment. The shows were mediocre.

Cons: shows recreativos

Cons: No hot water for my shower. Complained twice. Still no warm- hot water

Pros: The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.

Cons: Nothing I would change

Pros: The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise.

Cons: A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.

Pros: The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing!

Cons: This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.

Cons: General food quailty was not good. Lower than what we ared used to from hotels from the same category. We felt ourselves in a beton block in a city. No charm of tropical resort.

Pros: Super attentive service, very good restaurants, great spa. Spacious modern rooms, and great facilities - overall I loved my experience

Cons: The beach itself was not as good as expected

Pros: Restaurants were great. Food and service were terrific with the exception of the pool cafe (Sunset). Our servers always seemed disinterested and almost rude. Room and cleaning staff were great. ...

Cons: The area around the pool could have been cleaner. There were cigarette butts in the gardens and bits of garbage here and there. I know it is the guests that make this mess, but I have found other ...

Pros: Dinners excellent, Lunches good, breakfasts poor---consistently cold food. Dinners were as good as most upscale Chicago restaurants. Room was over the top with a swim up feature, hot tub, and ...

Cons: Breakfast is usually our favorite meal on vacation, consistently cold food. Beach was less than desirable. Entertainment could be improved.

Pros: Everything. Staff were the nicest. Restaurants were amazing. Overall best experience

Cons: Too many rules. Not the staff's fault. But found it annoying. Cancellations, schedules

Pros: Everything was great! Food was amazing and the staff was excellent. We had a blast-- WORTH EVERY DOLLAR!

Cons: They try to sell you a club package when you great there... the presentation eats up 1/2 a day, and is very unrealistic for normal folks. $31,000 down and $800/year maintenance... I'm not ...

Pros: The property is so amazingly beautiful and well laid out. The check in/out was very accommodating. Our flight home wasn't until 8:30PM and we were given a hospitality room to shower and ...

Cons: The wait staff in some of the restaurants was very poor and in a few very good. We don't like the idea of having to book our evening meal in advance. A library of used books should be kept for ...

Pros: There wasn't anything that stood out as amazing... especially for the price... food was alright, drinks weren't anything special, beach was small...

Cons: Traveling with a buddy and when checking in they didn't have any standard rooms with 2 beds available so had to upgrade to a 1 bd suite... they also had constant maintenance including jack hammering immediately adjacent to the restaurants at 8pm which was very loud and obnoxious.

Pros: Beautiful! Had the most amazing time! If you're thinking of booking.. Do it!! Best place!

Pros: This resort was amazing. The restaurants were great. The activities were fun and the service was like no other!

Cons: Advertising the night entertainment could be a little better!

Pros: Food and Drink amazing. Service amazing - just remember to bring some pesos as it is my understanding that staff are not paid amazingly well and deserve a reasonable tip for such great service

Cons: A little far from the centre (150 pesos/10 minute taxi/45 minute walk), but far enough away to be secluded

Pros: We were upgraded to a larger room. The room was very big and very nice. The staff were all very nice and accommodating. The food was good but not amazing.

Cons: It just wasn't the right type of resort for us. It had a more pretentious feel than we like. I also think it would be nice to have a view of the beach from inside the resort. It is farther from town and shopping than I would have liked. It might be perfect for some but not us. Full disclosure, it rained most of the time we were there. I don't think my review would have been different if the sun were out, but it is possible.

Pros: We only stayed for one night and it was perfect! Close enough to walk to the main strip and beach, but far enough away that it's quiet. Air con and excellent WiFi!

Cons: Only very slight issues were that the shower took a little while to warm up, and check in isn't till 3pm. But this wasn't really a problem for us!

Pros: Liked pretty much everything. Good spacious open room, very clean and well maintained. For the price it was the best place we stayed on our trip. Very friendly and helpful staff. Right alongside ...

Pros: The location was good, a pleasant walk from the beach and the center of the tourist part of town. The room was very comfortable.

Pros: I had 2 wonderful weeks in Playa Natural. I loved my room, the huge bed, my lovely terrace, the cleannes. The AC and wifi worked excellent. 5th avenue and beach were easily accessible in a 10 minutes ...

Pros: enormous room, huge bathroom, very clean, friendly and helpful staff

Pros: Great space, big and confortable room.

Pros: It was a lot more of what I was expecting. Great experience, great location, excellent attention from the owner and the staff. Comfortable pillow and bed.

Pros: Really lovely hospitable hosts who made us feel welcome.It was quiet and well away from the hustle and bustle, of the main tourist street in Playa,and supermarket a short walk away.

Pros: Very friendly and helpful staff! We hade a great time here, the rooms were clean and cosy and we loved the balcony. No problem walking to the beach/centrum and a supermarket near by. Just great ...

Pros: Fantastic location, restaurants, banks, supermarkets, beach and 5th ave. all within quick walking distance. Room 3 - Super clean, private patio with hammocks (2), mini fridge, microwave, and staff ...

Cons: If I had to pick something... the neighbors dog barked a lot. Didn't bother me any though.

Pros: Playa Natural was a great place to stay in Playa del Carmen! We (me and my sister) loved the fact that it wasn't located in the middle of the touristic centre. Because we didn't like the ...

Cons: Nothing really.

Pros: The room was great. Clean, spacious, and comfortable. The pool is lovely as well.

Cons: There really wasn't anything to complain about.

Pros: The people who either own or run the Condohotel Fabiola were extremely nice. They recommended a great restaurant and beach on our first day.

Cons: The pictures look NOTHING like the room we stayed in. At all. Not even close. The room was clean but much smaller than anticipated and had a broken stove and air conditioning unit. The ...

Pros: The AC , location, decor , size also provided us with clean water

Cons: N/a

Pros: very good location, quiet and reasonable price.

Cons: no breakfast or much facilities outside of the room

Pros: Everything.

Cons: Nothing.

Pros: Rooms were fantastic! We had a lot of space. Everything was superclean. The area was really calm, though the acco is in a really central location, close to the beach. Pool was fantastic! Staff is very...

Cons: -

Pros: Great location. Close to main shopping street and beach without the noise from the nightclubs. Rooms were comfortably sized and air conditioned. Host was kind enough to allow a late check out and ...

Cons: It was a little hard to find the host at times and the cleaning of the rooms were done a little too late in the day.

Pros: Perfect location. Perfect ambiance. Perfect staff. Perfect atmosphere. Perfect host! Perfect place!

Cons: Loved everything.

Pros: Location was pretty good, however very noisy. Coffee machine was good

Cons: Very noisy neighborhood. Also we' d still prefer hotel with front desk, for us was inconvenient to start looking for the staff.

Pros: Excellent value for the money. Great location walk to everything. Full apartments with kitchen, living room, and bedroom. The owner was very helpful. My rental car had a dead battery when I was leaving. He jump started our car and and got us on our way.

Pros: Loved it! My boyfriend and I had a great time. Really quaint, beautiful, affordable, and close to the beach. Patrizio, the manager, was wonderful. Will definitely return.

Cons: The pool area is beautiful, but sort of a bummer that there is no hot tub.

Pros: Everything! Every employee works with a sincere smile!!! the buffets where wonderfull the pools are amazing the rooms are breath taking the animals who life there the cleanliness BUT THE ...

Pros: Nice quiet property. Close enough to everything, far enough to keep the family away from 5th avenue.

Cons: Glass shower door shattering on my daughter

Pros: OMG , WHEN we checked in , i requested early and Yvonne was nice enough to approve it. She is great hospitality. I have to say that the condo was exactly like i saw in the booking, everything to...

Cons: NADA, NOTHING!!!

Pros: Everything was great our ambassador ivonne was fantastic. The premisses are beautuful. The pool is amazing...the walk to the beach and to town was very good.

Cons: The construction above our unit was awful...the owner was very rude and did not care about our situation. She was renovating her jacuzzi...all marble you can imagine the drilling and the banging ...

Pros: The Condominium was beautiful! Clean nicely decorated with plenty of space indoor and out for a family to spread out and relax.

Pros: This is my third stay in Paseo del Sol. You rent a complete house with kitchen appliances, wifi and access to the lovely swimming pool. The rooms are comfortable and there are plenty of towels.The ...

Cons: The maid in charge or our house was quite umpleasant. But she was there only once and left the house quite clean. We were lucky to have a car, so we could go anywhere, but distance from Playa ...

Pros: The pool was wonderful. The condo we had was spacious and had wonderful views of the beautifully landscaped public spaces. The rooftop patio was fantastic. Would definitely stay there again

Cons: Condo showing wear and tear. Cabinet hinges falling off, some floor tiles chipped and broken, and bathroom caulking all needs to be replaced. But none of that would keep me from staying there again.

Pros: Lovely long pool. 10 minute walk to great sandy beach. Thankful for the dryer after getting caught in rainstorms. Good security patrol. Well equipped kitchen.

Cons: Noisy scraping of chairs and bed from room above. No can opener except for bottle openers. Most windows don't open, and screen doors have no locks. No hot water first 20 hours, but later worked ...

Pros: the room was very nice

Cons: maintenance was really bad, we had electricity shock from the boiler during the weekend and nobody came to fix it over the weekend. we had to take a cold shower.

Pros: I like location, the size of the condominium, the distribution of the rooms. Close to downtown and other stores. Very convenient for our family tours

Cons: Just that streets near by don't have direct access to the beach, so we had to get thru a Hotel and their employees made it difficult because we where a group of 5.

Pros: Very cozy

Cons: The elevator was broken and they did not fix it during our stay

Pros: Quiet place really close from all facilities and beaches. Comfy beds, luxury bathroom in the dorm.

Cons: Maybe a bit to quiet. Not the best place to socialize and meet people.

Pros: Beautiful decor and interiors, love the pool lounging area!

Pros: Staff was nice , it was clean and kind of cute and the location was perfect

Cons: From my room you could hear people in the lobby talking, it was loud, the internet wasn't good, they had a party until 5 in the morning and you could hear the music right next to you , as if you ...

Pros: Location

Cons: All was good

Pros: The decoration was great I loved it all

Cons: There were no other people, little atmosphere and ambience and I got bitten a lot when in the sofa area

Pros: Breakfast is excellent and also enjoyed netflix (when it works).

Cons: The bed sheets and towels were dirty/stained. The room was really noisy. They put a lot of air freshners, so you actually think it's clean.

Pros: I stayed in this lovely hostel for 6 days. The staff were incredibly helpful.. Especially Jean Paul. I don't speak spanish, and he did not hesitate to help me set up my phone and assisted in ...

Pros: The place is nice, staff is friendly, location is excellent.

Cons: If you are in a common room, you need to know there are no lockers, or anywhere secure to keep your things. You just need to trust that the other people won't steal your stuff.

Cons: + after a long day of travelling,I arrived there to find out that my booked room wasn't available and nothing else! DISAPPOINTING!

Pros: I had only one night but I would definitely come back again! There are only good things to say. I'm a lonely traveling woman and felt very safe in this nice hostel/hotel on a quiet side ...

Pros: John-Paul, was very nice and very helpful.

Cons: It is listed as a hotel, but you have to read carefully, I booked a co-ed dorm, thinking this was a hotel.

Pros: The location of the apartment is the best, right next to the 5th avenue. Friendly staff and attention to comfort and cleanliness.

Cons: The policies in booking are not the same to the hotel's policies. The overall amount for the stays is different than the one charged by the hotel. There is no information in booking.com about the ...

Pros: Everything

Cons: Nothing

Pros: Staff was awesome! Very courteous and attentive. Service was very efficient and staff often asked if there was anything more they could help us with. Location is perfect! Just steps away from 5th ...

Pros: I liked there was separate cooling thermostats in each bedroom with ceiling fans in each room! Because everyone likes to sleep at a different temperature. I liked we could call the US from our room ...

Cons: Only thing...our first night there I left the windows open to my bedroom and I could hear the people next door talking on their balcony and the noise from the restaurant next door setting up their ...

Pros: Comfortable quiet space for a family but still so close to everything in Playa.

Pros: room is very clean and quiet especially in the middle center of palya del carmen. wifi is very fast as well, staff is always pretty nice and very helpful to give advise on what to do and eat

Pros: Pretty hotel with lovely, large, comfortable rooms, excellent location, good breakfast.

Cons: Breakfast area was always crowded by staff, occupying tables for long periods, chattering loudly and leaving their plates and cups everywhere!

Pros: Bed was very hard.

Cons: Shower head had good water pressure but the distribution of the water would have been better if they cleaned the heads as it was unevenly distributed and you had to move around alot to get the shampoo...

Pros: Really nice facility; the room (with a separate kitchen / tv room) was excellent, the bed was perfect (very firm), nice bathroom. Breakfast was ok, but enough to get your day started. Parking ...

Cons: Nothing really to dislike... but if I must list something I would give the elevator a thumbs down (too slow and hot); only a minor inconveniece.

Pros: Location, light continental breakfast, staff attention to issues and requests, small and quiet property. Walking distance to restaurants, shops and beach.

Cons: Issues with hot water and air conditioner, uncomfortable furniture, kitchen cook top not robust.

Pros: Nothing

Cons: Very dark place no proper lighting I almost felt down from The stairs as there is not good light

Pros: The staff was extremely friendly, and the hotel felt cozy and intimate. With two young children, access to a full kitchen was a huge plus.

Pros: Spacious apartment and staff helpful at reception

Cons: Location is a bit far from 5th Ave and beach, and is a bit of a shabby neighborhood, although we never felt unsafe walking around locally. Condos are a few minutes walk away from the main hotel and ...

Pros: The property facilities were really nice and really comfortable.

Cons: Need to say that the hotel is far from the city centre, around 20-25 min walking to the main avenue where the shop district as well as the beach are located. The staff at the reception need to ...

Pros: Very friendly staff, appartement was huge and clean. Quiet neighborhood, shops within 5minute walk.

Cons: To the beach its about 20 minutes walk. Its okay just keep that in mind.

Pros: Beautiful and safe location. Staff was friendly and accommodating especially Efrain! Apartment cleanliness was superb, beautiful grounds and sparkly pool! Booked an amazing holistic massage in our ...

Cons: There should be a designated smoke area or consider smoke free grounds. Also, breakfast price should be more affordable.

Pros: Hotel Casaejido provided value and comfort. We were very impressed with our cabin. It had a little kitchen, a filtered water container, a lovely little sitting area, very comfortable bed and a fully ...

Cons: The Hotel sign could be lit up at night, our taxi driver had difficulties finding it.

Cons: Thé breakfast Buffet sas really poor.

Pros: Nice hotel and it can help you book vans to the airport as well as tour guide (very reasonable price). Room is very nice.

Cons: The neighborhood is kind of messy. But the hotel is nice and clean

Pros: The two bedroom was perfect for the five of us. Beds were comfortable. Kitchen stocked with the essential cooking items to cook

Cons: The TV and DVD. We notified the front desk about the issue but the TV was never looked at. It would've been nice to see a DVD during our meals.

Pros: I really liked the setting, plants, and pool area were really cozy to sit around. About a 15 min walk to get to the main part of the city. Which meant, it was quiet and comfortable.

Pros: Owner and staff were courteous, rooms clean and various travellers there were satisfied with rooms.

Cons: 2 km from beach

Pros: Good location. Very nice staff.

Cons: Food was just OK. Towel service was complicated with towel cards to exchange for towels- but then they ran out of the cards. Beach needed better grooming.

Pros: Beds were comfy, grounds were beautiful! Staff very helpful. Made our coffee cortado every morning for us. Loved the beach...pool was beautiful too.

Cons: Maybe quiet time after 10pm...sometimes the sound from the entertainment shows was quite loud until 11-1115 pm.

Pros: We were sooooo pleased with everything the resort had to offer that we didn't want to leave for any excursions!! We had everything we needed within walking distance and were so relaxed and blessed! I am pretty sure this resort thought of everything! Thank you so much for 8 days of paradise!!!!

Pros: The fantastic facility with a great price found on booking

Pros: Staff was excellent -friendly and accommodating. Food was great. Beach was somewhat impeded by fishing boats. Lovely property. Accessibility to rear rooms facing beach was limited from the ground ...

Cons: Beach area had boats.

Pros: The property was very clean and well-maintained. It was relaxing to sit in the spacious living room, and the extra large bathroom was a nice touch. We also liked the fact that El Taj had a great ...

Pros: The suite was great. Nice bedroom, kitchen, bathroom, living room. Very clean and they cleaned it daily. Also had access to the pool. It was also located in the middle of 5th avenue so had great ...

Cons: We chose this hotel because it was beach front, but their beach area was disappointing. There were boats moored in front, there were a lot of seaweeds and rocks, so you can't really swim in front...

Cons: The beach front housed fishing & sport boats.. you had to walk to another resort to swin in the ocean.

Pros: The hotel was situated right in the middle of town on the beach and breakfast was served on the beach.

Cons: Room was sold as a apparial sea view this was in correct i also asked for a first floor and got a ground floor.

Pros: The location was great. Next to a lot of restaurants and shops and the gym and beach. Close enough to party but still far enough to be private. Short distance to trips as well (xcaret xplor etc)

Cons: Then bed was very stiff, we stayed in the two bedroom, with a private entrance to beach and a spa on our balcony. Amazing. Thought our room literally opened to the beach but it doesn't. Still ...

Pros: Our room was very spacious. We had hot tub in the terrace. Kids loved it. There were two bedrooms and two bathrooms which was really convinient. The room had a fridge, washer and drier, all kitchen ...

Cons: Nothing I did not like about this hotel. But just don't go there for only its beach since it is not that good. However, the hotel management gives beach access to Senor Frogs and the Grand Coral ...

Pros: The staff at this hotel is amazing. We had a problem with our rental car and they helped us out and made sure we got our money back and a new rental car. Tip: book your rental car at the hotel and not...

Cons: The beaches at Playa del Carmen are not that nice anymore. The beach club is nice but the beaches are small and the seaweed is dirty and they can't do anything about it.

Pros: Staff were very nice. Room was comfortable.

Cons: Beach was terrible. Pool was small with only 3-4 chairs at either pool. Beach 'club' was very rundown and needed refurbishing.

Pros: The place was lovely, peaceful, and clean, with a nice terrace and pool to sit on outdoors. The staff was extremely helpful, kind, and friendly and went out of their way many times to make my stay ...

Pros: The location was in a very quiet neighbourhood within easy walking distance to the beach and shopping. The accommodations lacked nothing in my opinion, the owner and staff were extremely courteous and...

Cons: Nothing!

Pros: location close to all. Confy clean bed and bathrooms

Cons: Rooms need better lighting, Cats sitting on tables where one dines, Cats begging for scraps.

Pros: Nice location outside of town for a very reasonable price. The included buffet-style breakfast was very tasty too.

Cons: The location is far from the beach and main part of town so this would be an inconvenient location if you don't have a rental car.

Pros: Amazing staff, they are very friendly and helpful. The place is really nice and quiet.

Cons: The WiFi was not working for long periods of time and I found a cloth in the bathroom the maid forgot when she cleaned.

Pros: Great staff. Very good and quick response to any problems we had

Pros: We liked the spacious room with three comfortable beds, nice soft sheets. Fridge in the room. Very courteous and helpful staff. Nice pool. Efficient air conditioner. Kitchen available for guests to ...

Cons: We actually liked the simple breakfast alright, just the drink served tasted like sugar water, otherwise tasteless. We were'nt sure what it was and even kids didn't like it, so for the second day we ...

Pros: I thought it was a really funky place, with it's thatched roof and wood beams. I really felt like I was in the tropics. The owner and all the staff were very friendly and welcoming.

Cons: I stayed for two nights, but despite informing them that I was vegetarian, the breakfast only had the veggie option on my first morning. I think this was just a miscommunication somewhere because ...

Pros: Comfy, clean, and fantastically helpful staff. Interesting building.

Cons: Due to the thatched roof rooms smell a little bit dusty.

Pros: Great pool! Friendly and helpful staff. Nice quiet street, but close to shops.

Cons: TERRIBLE customer service. TERRIBLE food.

Pros: Beautiful resort. Outstanding staff. Good location.

Cons: Food quality was poor: especially the Mexican restaurant (shameful in country). I ordered the stuffed fish and couldn't tell what or which the fish or the stuffing was (golden corral quality). My...

Pros: Staff was very friendly, pool always had activities to keep guests intrigued. Our best advice for the younger crowd two words: Coco Bongo! So amazing heart pumping and a sight to see. Simply amazing...

Cons: Everything was great but if could suggest anything it would be a better way to grab something to eat 24/7 the main restaurant Albatros closed in between main course times so we had to rely on ...

Pros: Evening entertainment.

Cons: I had to pay upgrade of $450.00 for ocean view room. Food was mediocre and bland. Not enough restaurants to select from. Meals were limited to 3 a day. Snack bar had limited food selection.

Pros: Staff was great!

Cons: A bit outdated. Rooms need to be upgraded.

Pros: Being a smaller property compared to other all-inclusives I have been to, this one had excellent food and the staff were all VERY friendly and helpful. It was nice not to have to go on a hike anytime ...

Cons: The beach is rocky and would be difficult for kids and those unfamiliar with how to navigate rocky waters. I would have liked a nicer beach area.

Pros: Overall service was fantastic!

Cons: Had to change rooms to accommodate family

Pros: Very friendly and helpful staff,excellentfood and facilities

Cons: The beach

Pros: Location in relation for 5th ave was great. Staff overall was excellent, esp Cesar who runs the activities by the pool.

Cons: My room wasnt available the first night so i had to stay at the much nicer resort next door then move all my stuff after the first night. The room i got for the rest of my stay was nowhere near as ...

Pros: The Gran Porto is a wonderful, smaller resort with friendly courteous staff that made our mother-daughter 'milestone birthday year' trip one for the record books. Cesar lead the pool-side ...

Cons: Many other reviewers were correct about the beach: it is not the greatest, but not the resort's fault by any means -- simply a fault of erosion. We saw staff out there every morning cleaning up ...

Pros: Location

Cons: The rooms were musty smelling. By the end of the trip, everyone had runny noses from what was most likey mold causing the musty smell. Service was terrible, I understand nothing happens quickly in foreign countries, but they were not helpful and didn't care, unlike other all inclusive I've been to in Mexico. The AC in one room did not work, they didn't not want to move the people in that room to a new room with working AC and instead said "Oh, it's working, you have to wait until the sun goes down for it to cool off." Really? No beach side drink orders, you have to go to the bar yourself. Food left a lot to be desired. The Mexican restaurant did not have AC and when we requested to be moved closer to the patio to feel the breeze, we were told no. There were only three other parties in the entire restaurant! I would not recommend this resort.

Pros: Everything, was nice!

Cons: access to the beach you could improve