Playa del Carmen Hotels

Cons: The sargaso (algae) invading the beach and the ocean, Mosquitos .

Pros: pool, food...

Pros: The service and smiling staff were beyond compare! Fast efficient friendly. The food was so delicious and almost too beautiful to eat. Everything was exemplary

Cons: Not one thing I didn't like.

Pros: Pool staff and bartenders were fantastic. All other staff were also top notch.

Cons: Food was ok, room was warm, common areas were also warm

Pros: Nice and very clean with a lot of choices to eat at very nice restaurants and concierge was very helpful with anything we needed.

Cons: Check in took almost a hour finally had to speak up to get waited on. A couple behind us was checked in before us because he was getting impatient. Then when we did get to check in the room we booked a Golden Junior Suite was unavailable they offered a upgrade for only one night and asked us move rooms the second day to which I told them was unacceptable and asked for the manager and miraculously a Golden Junior Suite was available. Felt like it was a sales pitch trying to get us to just pay for a upgrade all week. Also not a lot of entertainment at night, shows end around 8 to 9 but bars stay open til 2am.

Pros: Prompt, courteous, responsive staff. Wide range of different restaurants that were all excellent. Spacious room, excellent room service, very good housekeeping. Everyone was friendly and helpful.

Cons: Nothing. We truly found nothing we didn't like.

Pros: The staff, food, hotel rooms, pool, beach

Cons: Please hand out a map print out of the grounds on arrival or in the room. Will reduce the initial calls for shuttles instead of exploring/walking.

Pros: This resort has a wonderful beach, sandy and clean of debris. The grounds are well manicured and clean. We stayed for a week while the resort was at 80% capacity; however, our group didn't struggle to find benches on the beach. We enjoyed the party pool and the relaxing pool. Most of the staff was polite and provided good service.

Cons: The resort is not ideal for groups over 8, unfortunately we had a group of 9 people. More than once a concierge said we could be seated as group but the restaurant staff refused or objected, eventually allowing us to be seated together. It should be mentioned at one point we were told we would have to purchase 3 bottles of wine to be seated together after the concierge had confirmed a party of 9 would not be problematic. Housekeeping was poor, we had a dead centipede in our restroom all week, I was curious how long it would take to sweep the floors. There are only two buffet restaurants opened for lunch and breakfast. LGBT, GAY FRIENDLY, SAME-SEX COUPLES ISSUES Our group of 9 consisted of my relatives and their spouses, my single brother, and my parent and I - we are a gay couple. There were a few same-sex couples at the resort. Our check out notice was addressed to Mr. & Mrs. [LASTNAME]. The hotel has both of our information, they knew we didn't share a last name and should have been able to determine we are both males. However, it was a former letter - at best the drafter was lazy and sloppy, at worst homophic. We did hold hands in public and did not get any grief from other guests. However, a limited number of staff members did treat us differently after learning of our presences (e.g. ignoring us or actively avoiding interactions). Our last evening we had a reservation at the Hibachi grill, please note this is the only restaurant that will take reservations. In short, during the course of the meal our waiter engaged my partner and I in small talk with questions regarding our relations (i.e. Are you cousins or brothers?). This conversation took place in spanish, we were the only two of our party that spoke and understand the language. We clarified the nature of our relationship, boyfriends. He stated in spanish: "Really? Are you serious? Why?" We responded: "We are in love." He then stated: "Really? Why?" The tone of the conversation was dismissive and condescending. Fortunately for him and the restaurant manager this occurred at the end of the meal and we did not want to ruin our group's experience, which had been positive until that point although they were not aware of the specifics of the conversation. It has been a few days since that dinner and upon reflection it greatly diminishes my experience at Valentin Imperial Maya and we have decided we will not be returning. If you are considering this resort and are or have LGBT individuals traveling with you or a group of over 8, keep searching. I am writing a letter to the Director General, I will update if or when I receive a response.

Pros: Service, food, pool, rooms.

Cons: Coffee is bad. Fruit juice for drinks bad.

Pros: Everything

Cons: The only thing I didn't like was the coffee at breakfast. All coffee at other restaurants was great. I truly enjoyed everything.

Pros: What a perfect place for a romantic vacation! The suites are wonderful, the pools are beautiful, the grounds are spectacular, and the beach is clean and beautiful. The beach it's located on is gorgeous- calm and warm ocean water with marine life swimming along side you. The atmosphere is very romantic, and it was perfect for our honeymoon.

Pros: This resort is very nice. The serve you top shelf liquor. The staff is insanely nice and attentative. Most of the food was excellent. The beach was had white sand that was soft and a great strip of ocean with no rocks. The pool was huge with two swim up bars. The rooms a pretty high end, and the clean inning service would clean it 4 times a day if you let them. Overall, this resort is probably a 3.5-4 star resort, but because the price is so great it makes you feel like your at a 5 star.

Cons: There were only a few things I didn't like, 1. The steaks were weird. They defintely cut too much cost there. 2. The tv in my room was pretty outdated. Flat screens are cheap these days and I think they should upgrade. 3. They have a lot of "premium reserved seating" by the pool. It's a little annoying cause 90% of them are empty, and then no regular seats are available.

Pros: Great food, we couldn't believe thas we are eating in hotel and not a resteront. We realy enjoyed the pools, we have a pool next to our suite that was quite but the main pool are great too. The staff are very nice.

Pros: Staff, friendliness, Spanish tapas and Spanish guitar at restaurant. Parking in building, pools, garden, courtyard, balcony. Quiet for inner city. Beach towels. Price.

Cons: Bathroom, clunky, loud air con, pillows, bed linens and bedspread. Dark room. Breakfast options wide but quality average.

Pros: Beautiful pools and gardens, nice quiet rooms, great staff.

Pros: I really like the hotel because I booked the hotel based on the event I thought I would be in and found out it was further away from Playa Del Carmen management was able to let me check out early even though I paid in full and refund me for the difference. The hotel location is perfect close to everything.

Cons: Just wish they have elevator go to our room other that is a great hotel

Pros: I book this hotel because of it's good review and it turns out to be true. It's nicely located next to their city hall which is pretty the center of the town. You're couple blocks away from the beach and the famous 5th ave so we're talking walking distances. Our concierge Pedro is very nice and friendly from day 1 communicating on emails. The other staff makes you feels welcome too, Conrad and Gabrielle comes to mind. Complimentary breakfast is nice and I get to stuff my face. All and all they get it, you'll leave feeling money well spend and wanting to come back.

Cons: Closet size shower could be a little claustrophobic.

Pros: Food, activities and scenery

Cons: Some how I was also charge at the hotel because supposedly it wasn't paid from yall so I was double charge and still waiting for my refund. But the hotel is awesome!!!

Pros: Wonderful beach - great for swimming, walking, and running. Awesome food. Nice staff and wonderful people at the resort Drinks were great. Service awesome.

Cons: Tried to extend our stay and they wanted an exorbitant amount of money to do so, when we knew our room was empty. Not sure that is their fault, but we did love it so much that we really wanted to stay. Spa is expensive, but they do offer specials once you get there.

Pros: Secrets is beautiful. The view is incredible. The food was excellent. Incredible.

Cons: The rooms are beautiful, but there was a damp smell in our room the entire weekend. The sir conditioning made it worse. They need to change that.

Pros: The food was unexpectedly good and I am very picky. The accommodations were very nice and the housekeeping was very attentive. Rooms were cleaned meticulously daily.

Cons: The room next door to us was being worked on and so we were repeatedly woken up in the mornings to drilling and hammering. The only other things I would complain about is that as far as wine goes, they only had one house selection, which was not great. Also the prices for the spa were ridiculously over priced.