Playa del Carmen car rentals

Playa del Carmen car rentals

Search hundreds of rental car sites at once for car rental deals in Playa del Carmen

Playa del Carmen, QR, Mexico
May 23 — May 30
Same drop-off
Playa del Carmen, QR, Mexico
Mon 5/23
Noon
Mon 5/30
Noon

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Cheap car rentals in Playa del Carmen

Economy$9/day
Compact$9/day
Intermediate$12/day
Standard$26/day
Full-size$20/day
Minivan$42/day
Full-size SUV$63/day
Compact SUV$28/day
Intermediate SUV$29/day
Standard SUV$39/day
Best rates found by KAYAK users in the past hours.

Playa del Carmen car rental reviews and directory

From $43/dayRated #1
Budget
Best rated
5.3 Okay (46 reviews)
5 locations in Playa del Carmen
Budget
Locations in Playa del Carmen
  • 5.5
  • 5.3
  • 5.3
  • 5.2
  • 5.1
Recent reviews
2.0 MediocreMay 15 2022
The location listed on the website was not accurate. When we entered the address on google maps it took us to a nonexistent store front. When I tried calling the store, I was on hold for 15 minutes without an answer. Ultimately, we decided to forgo this reservation and pick a different car rental company
2.0 MediocreApr 4 2021
The staff were friendly.The car wasn't there. There was no rental, the reservation wasn't honored. And even if they had had a car they would have demanded an extra $22/day in mandatory insurance that was never indicated in the rental agreement and would have priced them out no matter what.
2.0 MediocreNov 15 2019
Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.
4.0 OkayDec 19 2018
They didn’t have the booked car available so we had to pay extra for another car which wasn’t in the best shape. Staff At the return wasn’t very friendly nor helpful.
2.0 MediocreApr 4 2018
Absolute rip offAir conditioned officeThey tried to quadruple the price with hidden costs when we went to pick up our car! We cancelled as we couldn’t afford it and ended up with no car.
2.0 MediocreApr 2 2018
Deposit refundAfter more than one month of returning the car, I still have not received my $1500 deposit back, despite no damages. This is illegal.
5.6 OkayMar 31 2018
Old car
6.4 GoodMar 28 2018
Extra charges!Car was reliable.This rental was advertised with an absurdly low base rate ($7/day) but ended up costing more than $300 for a 3-day rental. The surcharges lacked transparency— we wouldn’t have estimated the final bill until it was handed to us.
2.0 MediocreMar 25 2018
They didnt have a carThey had no cars at all..
2.0 MediocreAug 17 2017
they did not have a record of the reservation or the car I booked were rude and unprofessionalthey did not have a record of the reservation or the car I booked were rude and unprofessional
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From $33/dayRated #2
Enterprise
8 Excellent (4 reviews)
4 locations in Playa del Carmen
Enterprise
Locations in Playa del Carmen
  • 7.5
  • 7.5
  • 8
  • 7.5
  • 7.5
Recent reviews
10.0 ExcellentFeb 9 2022
The pick up office is a little non descript and, even though we were renting with Enterprise, the pick location is shown as National. Same at Cancun airport. Staff was super nice at both drop off and pick up.
2.0 MediocreJan 29 2022
This is hands down the worst experience I've ever had at a car rental company. DO NOT RENT FROM THIS PLACE. I made a reservation 2 days prior to needing the vehicle and received a confirmation email. When I go to pickup the car, the person at the front desk told me to come back in 30mins as they had no vehicles. I end up leaving and before I go back I call to make sure they have something for me. The same person at the front desk proceeds to tell me there is nothing for me and does not offer to help me in anyway. She tells me there are no cars available and there is nothing she can do to help me find another vehicle. Her last name was Mariano I believe.
10.0 ExcellentApr 29 2021
very friendly staff, super flexible, nice car, and good location.
From $51/dayRated #3
Avis
6.5 Good (4 reviews)
9 locations in Playa del Carmen
Avis
Locations in Playa del Carmen
  • 9.5
  • 8
  • 6.5
  • 6
  • 7
Recent reviews
10.0 ExcellentNov 21 2021
Avis staff is great. knowledgeable and friendly. I had a great experience with them
4.0 OkayJun 21 2021
The reservation was clearly indicating a drop off in a different city and the price did changes already when booked this way. We were charged double when we pick up because the drop off in diff city wasn’t actually charged according to Avis, this impacted our budget for the vacation, obviously we could not cancel the reservation cause all out itinerary was planed.. Then, the agency and location indicated in the avis summary was a location that is closed for one year now, we lost time and money going there and we had to go to another agency at the other side of the city that was actually next to where we came from. I will never book again through Kayak again and double check any information supplied by Avis
10.0 ExcellentJan 30 2020
YES, all was good and they spoke english, a real bonus!Pick up process was longer than expected, return was quick and easy
From $32/dayRated #4
Europcar
4.1 Okay (26 reviews)
6 locations in Playa del Carmen
Europcar
Locations in Playa del Carmen
  • 4.4
  • 5
  • 4.2
  • 4.2
  • 4.1
Recent reviews
10.0 ExcellentMay 9 2022
Nothing
8.0 ExcellentApr 22 2022
The car could be a little bigger. Their version of the full-size is really a standard or midsize here in the U.S. They also try to sell you on high insurance which can double or triple the price of insurance. Be aware of that. Pick the basic LDW for Mexico and ask for nothing else.
2.0 MediocreFeb 18 2022
Closed the collection site 30 minutes early so I had to return the next day. They did not fill up with gas at handover so we had to dispute how much gas the car had
2.0 MediocreDec 24 2021
We were extorted by the guys in the office when we picked up the car. They did not honor the pre-paid voucher and required that we paid them more money for the car we reserved. The contract they used was for a less expensive rental. I am certain they pocketed the difference. Also, we received the car with only enough fuel to get to a gas station. Practiced scammers.
1.9 HorribleAug 2 2021
Not happy. Bait & switch.
3.9 MediocreJul 6 2021
They will find a way to make you take their insurance! You'll need a letter from your insurer describing in detail what they are covering.
2.0 MediocreMay 31 2021
The address is not correct, the car does not exist and the price is 60 usd (instead of 41 usd) for a cheaper category of car, plus i have to pay the insurance cause they don’t accept the insurance of the credit card. It’s a fraud.
2.0 MediocreMay 29 2021
Super rude staff (young guy)Staff was so rude that we decided not to rent there and go somewhere else.
2.0 MediocreMar 17 2021
NothingSTAFF WAS EXTREMELY EXTREMELY CANNOY SAY IT ENOUGH EXTREMEEEELY RUDE! NEVER EVER AGAIN!
2.0 MediocreJan 2 2021
NOTHING! They did not have a car for us! They confirmed that a reservation was made in our name but told us that since the car was not paid for in advance, car was given out to someone else. The site did not request payment at the time of reservation. They offered to give us another car for triple the cost! They told us that you should never use a third party site like Expedia or Kayak so don't waste your time making reservations with this company, they were not even sorry that we got stranded without transportation.Honoring the reservation!
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From $27/dayRated #5
MEXRENTACAR
Most popular
4 Okay (2 reviews)
3 locations in Playa del Carmen
MEXRENTACAR
Locations in Playa del Carmen
  • 5
  • 5
  • 4
  • 3
  • 5
Recent reviews
6.0 GoodApr 25 2022
The process at pickup took over an hour and a half in a tiny little room with only one desk worker. Then we had to wait for them to wash the car. When it was time to return the car they tried saying there was a new scratch and we showed them the pics we had taken upon pickup and they then believed us. Returning the car took about 25 minutes.
From $47/dayRated #6
Alamo
3.5 Mediocre (11 reviews)
1 location in Playa del Carmen
Alamo
Locations in Playa del Carmen
  • 4.5
  • 4.1
  • 3.6
  • 3
  • 3
Recent reviews
2.0 MediocreJan 27 2022
They didn’t have our car when we turned up so had to cancel the order
2.0 MediocreJun 13 2021
We arrived on time at the Playa del Carmen location. We were told " No Car". What? we have a confirmation!! How about 2 small cars instead of the Van. No Cars!!! Have a nice vacation. Ricardo no help whatsoever. No cars, No empathy, no help, Just no car.
2.0 MediocreMay 25 2021
They did not have a car for me
2.0 MediocreMay 5 2021
You should communicate more with each other. In the rental: 1) they didn't have the car at all 2) the price was much higher (from 75 to 185 dollars) I was told that you know it but do not regard it. Make it better please. We solved it directly with Hertz in the end. Have a nice day! Petr
4.0 OkayMay 3 2021
When I arrived to pick up my car rental reservation they did not have a car available and had me wait over 20mins to even get that information when they knew the entire time.
2.0 MediocreMar 20 2021
Nothingthey didn’t have the car ,that we rented at least a month ago. And they couldn’t have cared less. We had to take a bus to get to our destination
2.0 MediocreFeb 17 2021
nothing.....staff not helpful. didn't honor the reservation. Left me with little hope or alternatives.Everyting. They clearly don't give a shit about their relationship with you. I took a bus an hour into town to get the car only to be told that they didn't have any more cars and that I should reserve on their website and not a third party
2.0 MediocreDec 20 2020
It was a rip off and they had over $1,000 (US) in hidden fees. I didn’t even get the car. I walked out of the office
6.0 GoodDec 3 2020
Pricing issues and car size not available at pickup.
5.2 OkayMar 16 2020
I was surprise with the mandatory insurance fee that tack on $22/day. I wish I could have know that before renting it. I felt cheated because I have no choice but to agree with the fee. Beware of hidden and surprise fee.
From $40/dayRated #7
National
3.4 Mediocre (8 reviews)
3 locations in Playa del Carmen
National
Locations in Playa del Carmen
  • 5.2
  • 4.4
  • 3.4
  • 4.2
  • 4.2
Recent reviews
8.0 ExcellentMay 6 2022
The car was clean and had no problems and the pre-inspection was thorough. That gives a very comfortable feeling It would have been more comfortable if the tank was full. We now had to stop for gas soon after we picked-up the car
2.0 MediocreApr 16 2022
They tried to overcharge us. They took ages to assist us. Super bad manners and attitude. Never ever recommending this to anyone.
2.0 MediocreDec 14 2021
We never used it. We tried to cancel, and were unable to. I feel the website is deceptive, and will not use again.
1.9 HorribleOct 12 2021
There is nothing to say besides that this location looked like it hasn’t been open for days. I think kayak and the National rental car dealership in Playa Del Carmen need to communicate better. We showed up at 4 pm to get our car and it was completely closed. Says their open till 6, and our pick up reservation was for 5
2.0 MediocreMay 26 2021
NothingI saw a price online and when I went to the shop they asked me for an insurance and I had to pay double the price of the car. I’ve never had this situation in over countries
2.0 MediocreMar 31 2021
They didn’t actually have any cars to rent out even though they had multiple listings online.
2.0 MediocreJan 26 2021
The office is hard to find and upon return they made my wife wait outside due to Covid ( even though when we came to pick up the car we were both allowed in the office). Furthermore I waited in the office for half an hour for them to give me my paperwork after asking twice for it they kicked me out. I now have the entire $2500 deposit pending on my credit card. Meanwhile we barely caught our flight back to the states thanks to this terrible experience.
From $55/dayRated #8
Hertz
3.3 Mediocre (14 reviews)
6 locations in Playa del Carmen
Hertz
Locations in Playa del Carmen
  • 3.2
  • 4
  • 3.4
  • 3.2
  • 3.2
Recent reviews
2.0 MediocreAug 17 2020
They NEVER HAVE THE CAR you order AND they try to upsell you $1000 pesos per day... THEY SUCK, NEVER RENT THERE... NEVER... You show up there and you're in a JAM if you're tight with time... They GOT YOU BY THE BALLS and upcharge...
2.0 MediocreJan 5 2020
They charged triple of what reservation confirmed. Dont trust1
2.0 MediocreJan 1 2020
Nothing. The car wasn't available. I traveled to pick up the car, and they refused to honor the reservation because they didn't have any cars.Having an accurate inventory. There were no cars.
2.0 MediocreDec 31 2019
Nothing, they said that they don’t have a car for me. They want to give me a more expensive car instead.
7.2 GoodOct 17 2018
The Pickup was alwals lates minimum 30 minutes more
7.2 GoodJan 10 2017
drop off on another locationdirty not well balanced and not aligned
10.0 ExcellentJan 9 2017
Excellent ServiceHertz was great. It was our fist time renting a car in Mexico and we were nervous, but everything was great. In particular the manager Lee at the Hertz offices at the Cancun airport was awesome and went above the job to help us out. We will be using Hertz again!
2.0 MediocreJan 5 2017
ScamI thought I had a rental reservation until I walked into the Hertz office in Playa Del Carmen. I was informed they had no cars, reason given was customers were keeping cars longer than their original return date. Literally next door is a rental company called Firefly. They had cars at double the Hertz price. I did rent from them. They got the car from Hertz. My contract is a Hertz contract in a Firefly envelope. The lady at Hertz who said no cars available gave Firefly the car. The key was on a Hertz key chain. Hertz personal checked out the car for me. They have no shame. I wanted to keep the car an extra day. So I called Firefly and got there main office. They told me no one was answering the phone in Playa. I drove over to it and found the office closed. I walked into Hertz and he said he could check the car back in. I asked for an extra day. He said it would be very expensive to do so. I returned the car to Hertz staff who closed out my contract. While I was there more than a few persons walked in with reservations and were told no cars were available. I have always dreaded renting cars in Mexico but this experience was an all time low. Does Hertz car at all about there name?
2.0 MediocreDec 30 2016
Why make a reservation?Nothing. Made reservations and left hotel at 5am for 7am rental pickup. No cars were available. The lady working the counter at Hertz was there for the day, so I don't who was running hell at the time.
2.0 MediocreDec 28 2016
Very bad experience with Hertz!They didn't give me a car bcos I was 30 mins late. I had to find a different car rental company. I was delayed by 3 hrs because of Hertz. Kayak it was the worst experience ever, though I have booked flights and cars/ hotels from your site for years and never faced such an issue.
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From $47/dayRated #9
Payless
2.7 Mediocre (8 reviews)
7 locations in Playa del Carmen
Payless
Locations in Playa del Carmen
  • 2.7
  • 2.7
  • 2.7
  • 2.2
  • 2.7
Recent reviews
2.0 MediocreMar 14 2022
We got to the location after a 1.5 hour walk as the directions/map link didn't work, only to find that the car hadn't actually been reserved. We will never use Kayak again.
2.0 MediocreNov 21 2017
HORRIBLEThis was a complete joke. I asked my boyfriend and roomate, while booking my car rental on Kayak if it was legit, and they assured me it was. Well... It wasn't. I arrived to the car rental shop 'Pay Less Car Rental' to a very rude man, telling me he didn't have my reservation. Even though I had a confirmation number. So after digging he tells me the Luxury SUV we rented, they have never had had in stock. And all that was available was a low end small car. Considering I had 5 people waiting on me to take an 2 hour road trip, I had no choice but to take the car. This car should not be on the road, its old, rusty, dented, and dangerous. The seat belts don't work, It is standard and it barley switches gears, the windows leak, the lock on the drivers door barley unlocks, the wipers don't work, the lights are so dim I can't drive at night, and SO much more. This vehicle is an absolute JOKE and should be taken off the road. At this point I am under the impression that Kayak is not even close to legitimate, and it is a waste of time to book something, that doesn't even exist.Everything
2.0 MediocreJan 9 2017
price was way higher than advertised. I didnt rent a car because of it
2.0 MediocreJan 1 2017
One of the worst place to ever rentNothingThree of us with families reserved three vans at plays del Carmen, Mexico to drive to chichen itza. We have confirmed reservation numbers from kayak. When we went three to pick vans the didn't even know that we are coming. He had no vans cars or anything to rent to us. All three families stranded middle of no where with kids. Avoid at all cost. Kayak should ban them.
2.0 MediocreDec 30 2016
Do not rent from here.Absolutely nothing.There was a language barrier which normally isn't a big deal and is to be expected. But they told me the final contract could be printed in English which was the only reason we decided to go with them. After payment and a $250 USD hold on our card for the car, they said it can't be printed in English. Too late now, had to go through with it. It was a 3 hour ordeal to get the rental as well. After we turned it back in they said the deposit would be back in our account within 2 days. 5 days later and we're still not seeing the money hit our account. Go with a reputable company. Hertz was right down the street and would have been a much better option.
2.0 MediocreDec 27 2016
They try to scam youNothing to like.I booked a one day car rental for 10$. When I got there, internet was down and the agent told me that there was no way I could rent the car for $10. He said the rental would be much more, and that insurance was required and it was 78$ USD. He was not willing to honor the booking details at all.
2.0 MediocreDec 27 2016
Kayak or Payless did not even book any van or car.I got the confirmation of the van and we went to the location. The representative said its not confirmed and there are no vans available. We had to take a bus to get on to several places with our kids. Its very disappointing for our friends and families to trust Kayak
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From $59/dayRated #10
Firefly
2.2 Mediocre (17 reviews)
2 locations in Playa del Carmen
Firefly
Locations in Playa del Carmen
  • 3.2
  • 3.1
  • 2.2
  • 2.4
  • 2.3
Recent reviews
2.0 MediocreJan 10 2022
I couldn’t rent a car from them! The didn’t have any cars! We lost a lot of time going there, waiting in a long queue, argue with them. Every client in that time have had the same experience. Never again! P.S. Why do they/you accept and confirm new orders when they know there are no more free cars?!
2.0 MediocreJan 6 2022
I feel totally and utterly ripped off. My price through You was $55 CAD incl taxes and fees. I am insured through my credit card, so said I’d decline insurance. I was told it is the law to get third party Liability (I checked and this is true). However I was charged $70 USD for ONE DAY. Online forums suggest this is typically $20-40 max per day. So I ended up paying closer to $150 CAD. Please look into this and get back to me - this seems utterly ridiculous. I could rent a car in Canada for 3-4 days for this price.
2.0 MediocreJan 2 2022
We had a booking, but no car. That's impossible.
2.0 MediocreDec 30 2021
They don’t have my car
2.0 MediocreJun 12 2021
Not much. The Playa del Carmen office is a disorganized at best. They don’t take cash and terminal was barely working the checkout process dragged a bit. The deposit hold was excessive. The car was good. Clean and in good working orderCustomer service was horrendous. Had 9pm check in. Pulled up to find them closing over an hour early. Women who ran the counter was rude as was the guy who received the card. and they just basically locked the door in my face and left me abandoned with the car keys at 855pm. The local customer service number went unanswered for an hour until I was able to locate a corporate customer service number on their website. And then barely an apology. And all of this in Spanish. In English no chance. Worst experience in all my years of traveling. Never use them.
6.0 GoodJun 5 2021
That I was able to get a car.The breakdown of the cost for the insurance with the cost upfront. I feel it was a bit of a hidden aspect. To literally pay double the amount of the rental for the insurance was a bit upsetting. Original quoted price through Kayak was $114 USD, at the end I ended up paying $355 USD. I knew that there would be insurance but it is crazy to pay $240 for insurance for 3 days. I did it as I was not wanting to be on the hook for 10% of the value of the car. The insurance in this situation compared to purchasing insurance in the USA is so different. I would suggest adding that information on the rental information.
2.0 MediocreApr 19 2021
They charge mandatory insurance which is 3 times more than the car rental.
2.0 MediocreFeb 22 2021
The drop off was super quick and efficient.We were quoted $350 we knew the y were going to try to sell us insurance so we got insurance trough our credit card, even with our credit card insurance they wanted to charge us the $350 plus another $850 for insurance for $1200 total!!! When we told them that was ridiculous and started to leave the price suddenly dropped to $750 total which was still twice what we were quoted but we accepted it. Its really sad that they try to take advantage of people on vacation!!
2.0 MediocreJan 10 2021
Office was closed for “upgrades” and we had to find the temporary facilities. Waited an hour in line in the heat to get a car only to be told that the price was double what was shown on the reservation. Didn’t end up getting a car after all that. Rude staff. Horrible experience. There were several people in line before us and none got a car either.Pretty much everything.
2.0 MediocreJan 9 2021
Car was okMore information upfront of fees. The reps at the counter tried to sell expensive insurance for the car. I told them I get covered through my car and my credit card insurances. They said I had to put down a deposit if I didn't get their insurance. The deposit was $9,500. They also didn't clarify the charges for not refueling the car before returning. I was let to believe I would pay 16 Mexican pesos but in reality I had to pay 32 Mexican pesos for each liter. The also experience was trying to scam you out of money.
Rated #11
keddy by Europcar
2 Mediocre (1 review)
2 locations in Playa del Carmen
keddy by Europcar
Locations in Playa del Carmen
  • 2
  • 2
  • 2
  • 2
  • 2
Recent reviews
2.0 MediocreJan 18 2022
Very bad. And ripoff
From $44/dayRated #12
Dollar
2 Mediocre (6 reviews)
1 location in Playa del Carmen
Dollar
Locations in Playa del Carmen
  • 2
  • 2
  • 2
  • 2
  • 2
Recent reviews
2.0 MediocreDec 25 2020
Charging to my credit card did not work. I called my bank and they said there was enough funds. So we could not rent the car and spent hours waiting for nothing.
2.0 MediocreJan 6 2020
They didn’t have a car for us and left us with no car because it wasnt prepaid!!! Very stressful experience when stating holiday. Last time I book a car on kayak
2.0 MediocreJan 2 2020
NothingDollar didn't have carsnto rent out.
2.0 MediocreJan 1 2020
Nothing!The car that I rented was not available, and they wanted to give me a smaller car. They said that the price was wrong and instead of the one stated they wanted to charge about 450 dollars instead of 99.
2.0 MediocreDec 29 2019
I didn't like anything. I booked a car for 100 usd for 5 days. When I arrived I was told that it is 200 usd, as the initial amount did not include taxes and service fees (100%!!!). Also the insurance was + 300 usd. So, instead of 100 it turned out to be 500. It is insane.
2.0 MediocreDec 27 2019
I didn’t like anything and was very disappointedIt was a real joke. The rental company asked me for 10k USD deposit to rent the car. I travel a lot and I use to rent cars all over the world and I was in shock when they asked me for this deposit. I was not renting a Ferrari or Porsche it was an economic car. I do not recommend to rent from there. The rental is managed by Firefly which has essentially bad reviews on the net.
From $16/dayRated #13
Economy Rent a Car
2 Mediocre (3 reviews)
1 location in Playa del Carmen
Economy Rent a Car
Locations in Playa del Carmen
  • 2
  • 2
  • 2
  • 2
  • 2
Recent reviews
2.0 MediocreMay 3 2022
It was a total scam, we arrived there and they expected 3.5 times the amount of money additionally per day for the car for mandatory insurance. This wasn't mentioned in any e-mail, we knew we might have extra fees if the driver was less than 25 years old, but nothing else
2.0 MediocreMay 8 2018
I got there, and they told me that I had to pay for insurance. I explained that I had insurance through my credit card, they still made me pay for it. Additionally, I had made a reservation with a different return location than the pick up. They decided to charge an additional fee for that as well. The whole process was very difficult and uncomfortable. They make you sign too many papers, more than any other company I used in the past, and they they make copies of your credit card, passport and Driver's Licence.
Rated #14
Ace
2 Mediocre (6 reviews)
1 location in Playa del Carmen
Ace
Locations in Playa del Carmen
  • 2
  • 2
  • 2
  • 2
  • 2
Recent reviews
2.0 MediocreNov 30 2019
No one was rude.The pick-up location could have existed.
2.0 MediocreNov 21 2019
Nothing at allActually having the car. Instead of arriving and asking for an extra $200
2.0 MediocreJul 18 2019
Minivan I had paid for was not available when I arrived. Rate more than doubled after insurance. Finally, the car I got was old and beat up... should have gone with Avis/Hertz; same price at the end of the day...STAY AWAY
2.0 MediocreJul 21 2017
Horrendous customer service, playing tricksNothingShowed up at 9 and was told there were no carsc and the local branch couldn't cancel the reservation. That we had to call ace directly, which did not route me to anyone helpful. So I couldn't cancel it. Went back 1 hours later, was told I had to wait 3 hours more for a car. By the time I got that car, it was Manual and we didn't know how to drive it. the only automatic they had was $93/ day. They ended up giving me a refund, which they say they couldn't do in the beginning. Also their lot was full of cars!
2.0 MediocreMay 27 2017
False Andre misleading informationThe price advertised for my rental car was fake. When I arrived at the rental agency, I was told I needed to pay $113 more and put $2,700 as a deposit on my credit card. They also refused to refund me the money I paid on kayak. This is a complete rip off! Kayak needs to do a better job verifying prices beforehand putting it on its website.
2.0 MediocreNov 2 2015
probably won't book a car on kayak againThe place did not exist! We wandered around for hours and asked many locals and they said the place does not exist. My husband called Ace for us and they told us where it was supposed to be. We already were on that street and walked back and forth and it wasn't there. When they connected my husband to the "local branch" it took forever for someone to answer and when someone did it wasn't Ace. What a waste of hours of my trip! Finally I had to rent last minute from another company for a really high rate. Absolute nightmare of a car rental experience.
From $55/dayRated #15
Thrifty
2 Mediocre (5 reviews)
1 location in Playa del Carmen
Thrifty
Locations in Playa del Carmen
  • 2
  • 2
  • 2
  • 2
  • 2
Recent reviews
2.0 MediocreFeb 10 2022
I decided not o pick up the car because the price was not as advertised. The place is a scam
2.0 MediocreMar 16 2021
NothingEverything
2.0 MediocreMar 1 2021
The pickup time was 8pm and they were already closed.The Firefly representative was so, so rude. Not willing to help, barely wanted to talk to me even though I had a reservation.
2.0 MediocreJan 3 2021
Absolutely nothing. Even with a reservation, many days in advance, there was no car for us when we arrived at the rental place. On top of that, the thrifty rental office was closed and everything was being operated through the Hertz office. Worst experience I’ve ever had.Nothing went correctly, so technically everything could have been better.
Sunnycars
8 locations in Playa del Carmen
Sunnycars
Locations in Playa del Carmen
Recent reviews
From $19/day
Adocar Rental
2 locations in Playa del Carmen
Adocar Rental
Locations in Playa del Carmen
Recent reviews
From $25/day
America Car Rental
2 locations in Playa del Carmen
America Car Rental
Locations in Playa del Carmen
Recent reviews
IssiCar
2 locations in Playa del Carmen
IssiCar
Locations in Playa del Carmen
Recent reviews
From $16/day
NU Car
2 locations in Playa del Carmen
NU Car
Locations in Playa del Carmen
Recent reviews
From $14/day
Sixt
Cheapest deal
2 locations in Playa del Carmen
Sixt
Locations in Playa del Carmen
Recent reviews
Mas By Mex
1 location in Playa del Carmen
Mas By Mex
Locations in Playa del Carmen
Recent reviews
Arrent Car Rental
1 location in Playa del Carmen
Arrent Car Rental
Locations in Playa del Carmen
Recent reviews
City Car Rental
1 location in Playa del Carmen
City Car Rental
Locations in Playa del Carmen
Recent reviews
Deal Mobility Rent a Car
1 location in Playa del Carmen
Deal Mobility Rent a Car
Locations in Playa del Carmen
Recent reviews
FlexWays
1 location in Playa del Carmen
FlexWays
Locations in Playa del Carmen
Recent reviews
Infinity Car Rental
1 location in Playa del Carmen
Infinity Car Rental
Locations in Playa del Carmen
Recent reviews
Rhodium
1 location in Playa del Carmen
Rhodium
Locations in Playa del Carmen
Recent reviews
Right Cars
1 location in Playa del Carmen
Right Cars
Locations in Playa del Carmen
Recent reviews
162 travelers who rented a car in Playa del Carmen gave the car agency they used an average rating of 3.9

Car rental locations in or near Playa del Carmen

Good to know

Most popular agency

MEXRENTACAR

Most popular car type

Economy

Average price

$38/day

Good deal

$30/day

When to book a rental car in Playa del Carmen

Average daily price per month
Rental car prices as pick-up date approaches

Top tips for renting a car in Playa del Carmen

  • Playa del Carmen, Mexico is a beautiful vacation destination for many people, but it is also a remote place which is easiest explored and discovered on your own four wheels. Rent a car for your time in Playa del Carmen to benefit from the flexibility and freedom it can give you. Also bear in mind that the nearby Theme Park and Amusement Park are best reached by car in less than a quarter of an hour and cannot be reached by public transport easily.
  • Even though International Airport Cozumel is closer to Playa del Carmen in miles, the best choice is to fly into Cancun International Airport and rent a car from their on-site car rental center, which features the most car agencies in the vicinity including Alamo, Thrifty, and Avis. The drive to Playa del Carmen will take about 45 minutes and goes along the coastal 307 road.
  • Driving in Mexico can be daunting for some travelers at first, with safety concerns and the Mexican police who are known to be especially strict with tourists from abroad. However, as long as you adhere to the speed limits, check the car is properly insured, and have all the right documents in place, driving in Playa del Carmen should be no problem; travelers will get to explore the beautiful Tulum Ruins and more within their own time frame and with peace of mind.
  • During the morning hours, traffic mostly keeps flowing in Playa del Carmen, but there is some increased traffic during lunch time, around 11am-1pm, when the Cancún/Mexico 307 can get especially clogged up. In the afternoon between 3 to 6pm, traffic also increases regularly during the weekdays so, if possible, try to avoid going out during these times, or circumvent the traffic via the many little side alleys.
  • 25% of our users found rental cars in Playa del Carmen for $30 or less
  • Book your rental car in Playa del Carmen at least 3 weeks before your trip in order to get a below-average price
  • Economy rental cars in Playa del Carmen are around 61% cheaper than other car types, on average

FAQs about renting a car in Playa del Carmen