Great location, good breakfast, friendly and competent staff.
3 stars
Hacienda Puno
Photos of Hacienda Puno
Overview
Lakefront hotel with free breakfast and a 24-hour front desk A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, a business center, and a meeting room. Hacienda Puno offers 64 accommodations with safes and hair dryers. Beds feature memory foam mattresses. LED televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Puno hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.
Amenities at Hacienda Puno
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Trash cans
- Conditioner
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- No smoking
- Upper floors accessible by elevator
- Designated smoking area
General
- Family rooms
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- Tile/marble floor
- Storage available
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Packed lunches
- Snack bar
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Bedroom
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kid-friendly buffet
- Complimentary breakfast
Things to do
- Gift shop
Reviews of Hacienda Puno
8.5
Very good
2187 verified ratings
Wonderful
1224
Very good
492
Good
283
Okay
81
Fair
66
Mediocre
12
Poor
29
Summary of reviews
Guests say
Guests generally loved the hotel's great location, which is close to many attractions and restaurants. The staff received high praise for their helpfulness and friendliness. However, there were some concerns regarding cleanliness, particularly with bathroom odors and room conditions. Overall, the hotel offers a good experience but could improve on maintaining cleanliness.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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Score by provider
8.5 out of 10
263 reviews
8.3 out of 10
5 reviews
All reviews
Pros (+) Great Location next to all the restaurants Helpful Staff Wonderful breakfast
Cons (-) Rooms were cool and needed a long time to warm up with electric wall heater
Pros (+) Next to Plaza De Armas, many restaurants. Hotel itself has restaurant, which seems to be decent, at least breakfast was fantastic. Staff is friendly and helpful.
Cons (-) Really nothing to complain about. Keep up a good work.
Pros (+) Hot water
Cons (-) too Noise.maybe the hotel refurbish. Wake up 6Am everyday.we stay here for 3 days.cant sleep well~
Pros (+) Centrally located near plaza del armes Staff is helpful Heater in room
Cons (-) hot water was a little spotty
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The hotel offers a delicious buffet breakfast with plenty of fresh fruit and delicious options, including gluten-free choices and tasty pancakes.
Is the hotel's location convenient for exploring Puno?
The hotel is centrally located, just a block from the main square and within walking distance of many restaurants and points of interest, making it an excellent base for exploring Puno.
How is the hotel's customer service?
The staff at the hotel are described as friendly, helpful, and attentive, with bilingual receptionists and personnel who go above and beyond to ensure a comfortable and enjoyable stay.
What are the hotel's unique amenities?
The hotel offers a spacious and well-maintained room, a delicious breakfast, and the convenience of a central location, making it an excellent choice for a short stay in Puno.
Is the hotel suitable for families?
The hotel provides a kid-friendly buffet and complimentary breakfast, making it a suitable option for families visiting Puno.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Street
Some guests reported noise from the street, so consider requesting a room away from the main road for a quieter stay.
Consider Bringing Earplugs
Due to the hotel's central location, some guests mentioned that it can get noisy, especially during events like the carnival. Packing earplugs might be helpful for light sleepers.
Check Room Windows
If having a view is important to you, ensure that you confirm the room has external windows, as some guests mentioned that their rooms only had internal windows facing the corridor.
Explore Nearby Attractions
The hotel's proximity to Puno Plaza de Armas and Puno Cathedral makes it convenient for exploring these attractions, both located within a short walking distance.
Inquire About Early Check-in
Several guests appreciated the accommodating staff who allowed early check-in, especially after overnight bus journeys. It might be worth checking with the hotel in advance.
Consider Room Heating
As some guests mentioned that the rooms can be a bit cold, especially during colder months, it might be useful to inquire about room heating options or request additional blankets if needed.
Request a Quiet Room
If you're sensitive to noise, consider requesting a room on a higher floor or away from the elevator to minimize any potential disturbance from other guests.
Take Advantage of the Breakfast
Many guests praised the breakfast, describing it as plentiful and delicious. It's recommended to take advantage of this included meal during your stay.
Utilize the Tour Desk
The hotel offers a tour desk, which can be convenient for arranging excursions to nearby attractions such as the Titicaca National Reservation and Taquile Island.
Check Water Facilities
Some guests experienced issues with hot water in the bathroom, so it's advisable to confirm the status of the water facilities during your stay.
Location
Jr. Deustua 297, Puno 0
What's nearby
- Puno Plaza de Armas203 yd
- Puno Cathedral294 yd
- Titicaca National Reservation3.7 mi
- Sillustani12 mi
- Taquile Island23.2 mi
Policies
Check-in/Check-out | Check in anytime after 12:00 PM, check out anytime before 10:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hacienda Puno
Low season | November |
|---|---|
High season | June |
Average price (weeknight) | $67 |
Average price (weekend night) | $42 |
When to book a room at Hacienda Puno
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.8 |
|---|---|
Distance to city center | 0.5 mi |
Nearest Airport | Juliaca |
Distance to airport | 27.2 mi |