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the kindness shown to us after we complained by Byron Fiddler, Reception manager the attitude of Charlotte the receptionist who was extremely rude to us on arrival and the weather! it was very cold in the room.
The location is great - outside but still 10 mins to the centre.
Particularly liked the use of the spa facilities and the quiet room We hoped for internet access in the room but this did not work and was not fixed although we were told it would be
It was a most pleasant place to stay, staff were friendly, helpfull and non invasive. No
Spa and Hydrotherapy facilities Room dirty on arrival, inexperienced resteraunt staff, limited menu.
the spa, gym and pool is ver very good - although the treatments are pricey Being charged 5 pounds for parking having spent 500 pounds for a 1 night stay
The bedroom, the spa and the restaurant. I had been at this hotel before. This time I was given a bedroom in the Garden Floor. This floor looks dated and the bedrooms are not as nice as the ones in other floors so I requested to be moved to another bedroom, which the hotel kindly granted me.
The leisure facilities are excellent and setting is beautiful. The cost of the food and drink were excessive
spa + breakfast carpets in room could be cleaner
Beautiful views over Bath. Superb spa facilities. Sumptuous bathroom. Standard double bed was inufficient for the price/quality of the hotel. A king size should have been standard. Neither of us got much sleep due to lack of space, which is a poor outcome for a hotel advertising itself as luxurious and relaxing.
Its location.The bathroom was excellent.
The central location No parking so therefore I had to move my car from a car park @ 08:00hrs. Also rooms very small and very warm.
Very friendly staff, clean comfortable rooms, fantastic modern bathrooms, central location, delicious breakfast. Right near a very busy bus drop off, but the hotel itself was surprisingly quiet and always very easy to access.
The location of the hotel I did not like the fact that at a particular time in the evening and in the morning there was a loud ding kind of noise.
It was in a very convenient location and friendly staff The hotel does not have a car park
It was very convenient to see the attractions Having to pay for parking.
Nothing I thought it was hugely ovepriced. I might just about have been satisfied at half the price. Our room was ok but was in the basement and looked out on a poorly maintained wall. The heating had not been turned on even though the outside temperature was below zero and it was snowing.We had to queue for breakfast on both mornings.
The location was perfect for my stay in Bath,and the room and standard in general of the hotel again was good. The only meal i had was not that good(pork loin).I was unable to book breakfast because i had made my reservation on line and assumed that it was inclusive.I was then told it depended when i booked on line as to the cost of ordering a breakfast.I gave up and went to a very pleasent cafe.
A bit run down for the price - very tired decor. Expected that for a 3 star, but paid a lot for what it was. Decor - dreadful!
central locality. Comfortable rooms
Nothing I would not stay there ever again The hotel room was dirty the towels were all stained and the waiter in the breakfast room was extremely rude. I complained to receptionist about his attitude
The location in the city centre couldn't have been better. Nice views of the river from the restaurant. Helpful staff.
The staff. All were polite, efficient,very well trained and took the time to make you feel welcome - despite being busy. They took a pride in their job. The sound proofing in the basic rooms was not very good, so if you wanted to sleep on a bit in the morning it would have been very difficult. We were there to make the best of a couple of days in Bath, so it suited us.
The city of bath is fantastic Nothing
Convenient location for Bath amenities. We were going to Theatre Royal, and the Hilton is just a 5 - 10 minute walk away We were attracted by the Parking under the hotel - and this was easy to find. We were not told it would cost us £17 however !
Modern decor Thin walls and doors.
Clean and roomy. Nothing!
The customer service was superb. Front desk and concierge so friendly and nice. Location is perfect for exploring Bath. We had our infant son with us and they were very accomodating. All was great- no complaints
Absolutely abysmal It took 35 mins to check in because your company fax the reservations through on Saturday morning to an unused office that nobody on the check in desk knew anything about
Reception staff and parking facilities I was extremely dissapointed by the qaulity of my room, the cleanliness and general condition of the facilities. The hotel is out dates and far beneath what I would expect from the Hilton brand. I stay in hotels all over the world and this simply does not measure up on any level.
Well located to get around the city center and clean and comfortable . Staff we had contact with very pleasant Cost of parking
location initial confusion about reservation
The staff were very accommodating, efficient, polite and extremely helpful.
Asked for a single, twin and triple but ended up with three twins
Large quiet room Smoking in the entrance lobby
The staff were very friendly. We were able to check in immediately and got our room before midday which was great. Room clean and breakfast fine.
Excellent location for the christmas market in Bath.
We where in an end room so it was quite noisey you could hear people coming back and the traffic wasnt told about having to pay for the parking until checkout
The prices for drinks at the bar and also cold drinks from their shop were extortionate! £1.50 for a small bottle of water! £18 for 4 drinks at the bar! Very disappointing.
friendlyness of the staff when drawing the curtains in the morning they fell off the curtain rail to see a view of the cemetary next door...
The staff were very acommodating and nothing was too much trouble. The breakfast was not the best it was a bit on the cold side. Also we paid £139.00 for a one nights stay which I thought was very expensive for this type of hotel
it took nearly 40 mins to check in
Central location Not enough parking space
Good location for visiting bath on foot. Warm welcoming hotel. Comfortable bed. No menu available in room, no mention of breakfast cost, consequently we did not eat in the hotel.
Hotel is in great location for site seeing and getting around Bath.Hotel room was very nice. Concierge and desk staff were very friendly and helpful. Breakfast was very nice. Buffet selection was impressive especially with the additional made to order options. The breakfast staff was so wonderful that they even served me when I mixed up the times and arrived late. They were very professional and friendly. The walls were thin and I could hear everyone passing by in the hallway, but earplugs solved that issue.
the proximity to local places of interest.The room was spacious with old fashioned tasteful furniture and a flat screen television. I didn't like the poor state of the decor in the public areas and the room.I also did not like coming back to my room to find the door unlocked and wide open
The standard of service staff were very helpful . Location is brilliant a very short walk takes you into Bath and most importantly a comfortable bed. All was fine.
Needs updating. Its in a prime location but needs to improve to make people come back. We wont return
Good location. Clean and everything worked Not always staff at reception and had to call out for them. Did not have our booking when we arrived and staff had to sort it out which took some time.
We enjoyed our stay with you. The staff were wonderful, the room was comfortable and clean, the breakfast was fabulous, so much to choose from. We will definately return. Just a few things. The room was a little cold, not enough chanels on the television (mostly childrens channels), it was quite noisy at night, but we live in the country so just not used it...the decor was a little dull in the room and the shower (as it so very often is in hotels) was not very powerful at all. These are not complaints, just our views.
pleasant and helpful staff cleanliness location creaking floorboards early morning plumbing noises
Central Location and easy to access. Slow and poor dinner service in the evening and regrettably staff that did not listen to actual service requests. English language difficulty perhaps and if so training is needed.
The convenience of being in the centre of Bath Rather challenging parking
the staff were very friendly and attentive and the room was very clean and tidy
Everything was of a high quality on a small scale. The rooms and presentation of the hotel create a relaxing atmosphere. Lovely drawing room to sit in and plan the day ahead,or to simply look out over the garden. The breakfast was in quantities that would satisfy any traveller, with plenty of choice if a full english breakfast is not your preference. It is close to Bath as described and they provide plenty of brochures for 'things to do' and restaurant ideas if you do not know Bath, very useful in our case. All in all a very tranquil place to stay.
We were welcomed by the manager, who then went out of his way to be helpful with information about the locallity, and to make sure we had everything we needed (as an example, he provided a wide choice of herbal teas). Excellent breakfast.
Hard to reach if you do not have a car
very pleasant stay. parking was a bit challenging, no lift
Location was very good Use of space in hotel room was not the best ie. 3 chairs in a moderately sized room seemed excessive.
Warm and friendly welcome The bed was very hard
This is an immaculate bed and breakfast, everything is of the highest quality. we would highly recommend this hotel for anyone It is a 10 minute walk into Bath, but worth it to stay at this hotel. we took a cab back at night as to hilly to walk but and it wasnt dear, so no negative really
Staff all very helpful and friendly
Nice decor well kept, felt like a 4 star hotel. Owners were very nice and service was excellent.
Don't be put off by its position on the hill or roadside position. As soon as you walk inside the welcome is warm and friendly. A damp day meant a roaring fire was on in the sitting room and complimentary tea and coffee offered. The bedrooms were nicely furnished and had all would need. Views from the top rooms over Bath were lovely. Breakfast was delicious and served politely and efficiently by the lovely staff there. This hotel would be a beautiful setting for a wedding-shame I don't live nearer to Bath... And a groom! The only downside would be if you had trouble with steps or hills. Don't book if recovering from a hip replacement of find walking challenging.
we appreciated the friendliness and helpfulness of all the staff as well as the comfort and peacefulness of the hotel. the breakfasts were great and we enjoyed the wonderful views across Bath.
Charming little escape in Bath. The Staff are extremely welcoming. Tea and flapjacks on arrival in the study which overlooks the beautiful gardens. Breakfast was well cooked and plentiful Pillows were a bit on the flat side for my liking
The staff and the house and the lovely garden outside also brekfast was greate!
Staff very welcoming and helpfull. Good choice for breakfast. Clean tidy welcoming atmosphere
Friendly and attentive staff from the moment we arrived. Only ten minutes away from the City centre and lots of places to eat out during the day after a fantastic breakfast. Clean and tidy throughout. Could not fault it.
helpfull staff large comfortable en suite rooms,excellent tasty full english breakfast,large free car park,quiet location but close to bath
Lovely building and grounds;large room with good facilities. Late breakfast!! Water for shower went from hot to cold to hot again without warning!
I totally loved this hotel - the thing that made it was the amazing staff, lovely and so helpful - thank you for a great stay.
The room was very good and the breakfast excellent and the location great for walkers. Nothing
Excellent staff and rooms, in a good location for visiting Bath. Superb value for money Nothing really
friendly staff good breakfast the route to the dining room ,without going outside,took some learning
After booking I was a little worried by some of the reviews. I can only say how wrong some of them were. The staff were most helpful. Nothing was too much trouble. The meal in the dining room most enjoyable and the breakfast 1st class in both quality and variety. Sorry, cannot find anything to complain about.
very nice stay (quiet) with free access to spa and sauna and king size bed bed sheet were not cleaned
I went to there with my girl friend. However there is not so far away from the town centre. Just about 10~15min by bus. also good service, clean and warm room. i think very good for us nothing special
The buffet breakfast was lovely, and the hotel was perfect,
We very much enjoyed our stay at Bailbrook House. For the price we paid the hotel was lovely, the bedroom a good size and a very nice and extensive breakfast. Good free car parking which is a luxury in Bath. Bus stop at the bottom of the drive and a taxi back at 11.30 from the centre of Bath cost only £6.50. Really not worth trying to drive into Bath
Service was excellent and easy access to Bath Breakfast could have been better
Friendly helpful staff. Good food. Being disabled I found that it was not very disabled friendly in terms of access although the staff did a very good job of overcoming the problem.
very quiet at night. good comfortable bed. good breakfast. warm room. shower water was not hot in the morning
Location, staff and food The rooms in the Hotel's Lodge are very small, the bathroom tiny and we could fell the springs in the bed.
Beautiful semi-rural location. You could have a scenic walk along the canal to the centre of Bath in 35 minutes. I was staying in the outer block. The room was small and the bathroom even smaller. What I found very disappointing was the very poor quality of water flow in the shower a trickle. I would not stay in the outer block if I went back.
nice location, beautiful surroundings
The restaurant and bar. Meals very good, staff very helpful and polite. The bathroom was very small and restricted and with the heated towel rail continually onquite uncomfortable. Otherwise it was very clean and the bedroom was adequate.
Fabulous setting. Food and service excellent. Staff attentive. Spacious, comfortable rooms. Low water pressure in bathroom.
Beautiful setting, extremely helpful and friendly staff would most certainly reccommend it not applicable
It is a beautiful hotel in a beautiful setting. The lady at reception was very friendly and helpful. We were happy with everything.
The service was excellent, making for a thoroughly enjoyable stay. Not applicable
the location and facilities were superb ! No !
The hotel itself is full of such beauty and is so breath taking from the outside, the staff were good and wwe had a wonderful meal there. I would have liked tea/coffee in the room rather than having to ask room service and the hotel room was a little shabby.
Pleasant situation and very helpful polite staff. Convenient for sightseeing and a relaxed atmosphere.The food was good and well presented. No flannels available in the bathroom.
The friendly and helpful staff, the quietness and the beautiful surroundings both interior and garden. The only disappointment was that whilst a private function was being held in the restraunt area we had to go through from the spa in our robes. When my husband sister and her husband went to the bar for a drink we had to sit tighly packed into a corner. We did not feel like guests, but more that we were in the way!
The location of the hotel was spot on. It was close enough to everything we required without being smack bang in the middle of the hustle and bustle. The staff were amongst the most pleasant and helpful I have come across in some time. The Spa was disappointing and the reception staff were not particularly helpful. Albeit the treatments were amazing and the therapists very thoughtful and understanding.
My room was very small, i don'tthink i had the nicest room in my price category.
small room to much furniture old t.v which did not work
The room was spacious with a lounge area that opened out to the garden. The spa was lovely, it is a great hotel for relaxing as it is very quiet but right in the centre of Bath which means you can walk everywhere. The food service was very slow and the bathroom could have done with being updated.
Extremely comfortable in rooms and lounge. Spa was very relaxing . Service was excellent. Hotel was beautiful. Breakfast very good. Could be more relaxation chairs in the spa, although there is not much room.
We were woken up at 2:00 in the morning by an intermittent drilling sound or electrical static coming from the combination cock/phone apparatus. I had to get out of bed, battle a tangle of electrical cords and, finally, climb under the bed to unplug the thing. At 2 in the morning. Getting back to sleep was a challenge after all of that. All management had to offer the next morning was, "So sorry." I'd avoid the place like the plague, not only because of the facilities issue, but, also, the indifference of management.
Staff friendly and always willing to help over and above the paid for package and great location. n/a
The breakfast provided was excellent - good choice, quality and service nothing
Just a short walk to all the restaurants and shops None
Warm welcome, helpful staff, off-road parking, clean environment, wireless broadband in rooms, sky-tv in communal lounge, silent ceiling fan, varied tasty breakfast choices.
I was pleasantly surprised when I arrived. I loved everything about Chestnuts House - especially Tony, the owner. The room was lovely, the breakfasts were scrumptious and the location was perfect. It was a relaxing, charming place to stay. There was nothing that I wasn't happy with at Chestnuts House.
Friendly, polite and informative staff, who were there to meet us. The room was superb - we could not have asked for anything more. The breakfast was, quite simply, the best I have ever eaten. Highly recommended. NOthing bad to say about our stay.
Owner very friendly and helpful, nothing was too much trouble. Excellent multi choice breakfast menu with both hot and cold options. Impeccable service. Excellent standard of accommodation, furnishing and cleanliness. Absolutely none at all !!
The high standard of the accommodation and friendliness of the proprietor, and its location.
It was a very warm and welcoming guest house, the orner could not of been more helpful with our requests ie we loved the pillows so have some on order, also put himself out to make sure we had all information we needed 4 a lovely stay n/A
As a solo female traveller, it is important to feel safe at comfortable. Chestnuts was fantastic. The staff were all helpful and extremely friendly.Happy to go back.
location, lovely building, view from our window
Staff were excellent, friendly and helpful and keen to make you feel welcome. Felt like home from home. Liked being able to see in to the kitchen at breakfast, log fire, excellent breakfast, beautiful room, central location.
We stayed in the Princess Suite and it was beautifully decorated, as was the rest of the hotel.The staff were fantastic, helpful, polite and sincere.The parking permit made things a lot easier and was value at £8 a day.To top it off, the bathroom had heated flooring! A brilliant hotel located in the centre of Bath - shops & eateries are 30seconds away.
The location is very convenient for visiting the historic sites of Bath, and the parking is very easy Our room was on the top floor. As there is no lift the climb up the stairs could be challenging to anyone with mobility problems
we found the staff very welcoming and helpfull . we have no complaints about this hotel whatsoever and look forward to stopping there again .
It was comfortable, well equipped and friendly. Also nice and quiet. It has lots of stairs which may not suit everyone, but I liked the exercise and the fabulous view from the top.
Close to city centre Rooms were very small for price. The smallest rooms I've ever stayed in and not worth the price of the room. Parking was an issue.
top class,all the staff were so helpful and friendly, great breakfast
Staf very friendly, great location for city centre and room quiet and comfortable.
The staff were very efficient and pleasant both when we arrived and for breakfast the next morning - we enjoyed our stay although very short!
Lovely room - I'd apparently had an unexpected upgrade, which made me feel very pampered. Staff very helpful & friendly. Surroundings beautiful. I went to dinner in the cellar restaurant salivating, expecting it to match the standard of the rooms and grounds. Alas, to me it didn't, which was a great surprise considering the high standards elsewhere.
The view was great. The health club is good.
Nothing Everything requires going outside to access i.e. the rooms from Reception, the Restaurant from the rooms (for dinner and breakfast), the Bar from anywhere, etc You cannot park the car near reception or the rooms and shen it's wet (which it was) it's dreadful. The food is also bad
?? Dissapointed, have stayed at hotel a few times before and have seen deterioration each time. Room was thick with dust, bathroom dirty, taps and shower door water marked and pubic hairs on the bathroom floor from previous guests. Cooked breakfast was limited also. See above
A lovely position - if only the sun had shone ... The Chinese waitress, Xiang (studying at Bath university) was a delight!
Surroundings, piece and quiet The rooms were shabby, particularly the bathrooms. The food definitely did not live up to our expectations either.
The spa facilities were good as was the food in the restaurant. The staff were helpful and friendly. The room was comfortable. I was staying in one of the garden rooms and the bathroom walls had some mold on so i changed rooms.
Breakfast was good staff were helpful Thought the lack of water and the time it took to solve was poor - Frozen pipes? Really? Ok, it had snowed but it wasnt that cold
When we got to the hotel we had been upgraded to a suite which was absolutely fabulous. The staff were very friendly and the food was great. We will definitely be going back!
The sunlight in the morning in the breakfast room and the view from our room .