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I wish I could bring the bathroom home with us. Kept amenities (water, coffee, towels, etc.) stocked and staff was very friendly and timely. I would most definitely recommend for young couples and business trips. Not a family hotel (which is one reason my boyfriend and I chose it). It's also directly across from a metro station, which was very convenient because parking's a nightmare in Arlington and D.C. No free wifi and not great reception for Verizon customers. Parking is a bit tight, but it's secure.
Had a great experience. Very courteous and prompt staff. I ended up getting a head cold during my stay and they had cold medicine available for purchase so I didn't have to trek out to the local CVS or Walgreens. Would definitely stay again.
like the location. staff was good. 25 dollars a day to park. I think if you're paying for a stay in the hotel parking should be included.
Clean, good Location Expensive
My husband and I stayed here before we left for our honeymoon, and it was a great pick! They gave us complimentary chocolate strawberries and sparkling water as a gift for being newlyweds. We loved it! Nice walking distance to Georgetown, right next to the metro.
Close to Metro. Surprised by the $27.00 per night to park. No restaurants nearby on a Sunday evening
I thought the hotel and rooms were fantastic. I was very comfortable throughout my stay. Booking through Kayak got me a great deal, and it was definitely a steal to stay here. The location was perfect - right next to the Rosslyn metro stop. I was within walking distance of the Arlington Cemetary and Iwo Jima monument. There were several restaurants in the area that catered to a variety of tastes, which was really convenient. The hotel even provided a list of nearby restaurants with estimated travel times. I'd recommend a stay here! When I entered the hotel to check in, I was greeted by two men welcoming guests into the hotel. There was one man at the desk checking in a woman and her two daughters, and I stood in line behind them waiting to be helped. A few minutes later another man walked in and was greeted by the two men at the door; however, this time one of the men walked behind the desk and said he'd be happy to check the newcomer in. Well, what about me? I was standing in line way before him! I decided to let it go because I am not one for causing scenes. Well, a few minutes later it happened again with another new guest - she was also taken before me. Not sure if it was because I look young, wasn't dressed as nicely as these other guests, or was mistaken for one of the woman's daughters, but I should have been helped before the two people who arrived after me. In general, the people at the desk weren't as friendly with me as other (better dressed) guests. I'm a woman in my early 20s and was traveling alone - probably an indicator that I won't spend as much money as older men in business suits or families with children? Also, no free WiFi is a bummer. Things also didn't look as clean as they could have - dusty TV remote, water rings on tables, etc.
Location, comfortable bed, helpful staff. No pool.
The area was a nice part of D.C., it is right next to the metro which is great. Very nice staff. No continental breakfast, but food price wasn't too shabby. Wish there was a pool.
going home everything. prices. amenities.
We stayed in room 626 and it took many minutes to get hot water in the shower. My wife waited the needed 3-5 minutes. I became impatient and just took a cold shower.
The hotel is located very well. It is walking distance to Arlington cemetery or to Georgetown. The hotel is few steps from the subway station Rosslyn. We were very pleased to be available coffee and tea on the room. We recommend very comfortable bed, clean bathroom and helpful staff.
Everything! Service excellent, great atmosphere and convenient to all local area Nothing,
Free early check-in. Quiet room. No free wifi. Drab view from room.
Very quiet, no outside noise what so ever despite the location. Nothing that set apart the Ritz from the others, room, furniture, bathroom was very medicore and what you get from any other hotel in the same class.
The Metro was just outside the front door and it made for very easy trips on the metro. The airport is only two stops away and you avoid the hassle of traffic if you don't have too much luggage to carry. I saw several families there so I think it would be a nice place for families too. And of course, the service was great. The staff was very friendly and helpful.
good location and room clean. Overcharge for parking and Internet.
Room Staff Restaurant for breakfast Exhorbitant parking charge Technological difficulties getting elevator started and opening garage exit gate
Room, facilities closeness to airport Nothing
Bed was soooooooo comfortable.
We had an issue with our bathroom shower, but they quickly tried to fix it.
The bed and pillows are so comfortable and the metro is across the street. Great sleep and easy to get around It was all good
I made my reservations over almost 2 months in advance for a traditional room with one king sized bed. I arrived at the hotel early so I could fix up the room with rose petals and surprise my fiancé. When I checked in, Daniel at the front desk told me that I would have to settle for 2 queen size beds when that is not what I requested in my reservation. He proceeded to tell me that for the cheap rate I was getting on the hotel through hotels.com, that I should be happy with the room I have for the amount of money I paid! I was insulted, if I requested a king sized bed then that is what I should have gotten, and although I did receive a great deal on hotels.com that should not take away from what I requested! What I had planned for my fiancé was totally ruined because we couldn't even sleep in the same bed because the bed was so small, and I was laying on the edge the entire time ! Very unromantic and disappointing!
We could see the Metro stop from our room - super close. The air conditioner was not limited and actually got the room cool enough to snuggle under the quality bedding. It didn't clank and groan when it cycled. We slept better that we do at home ( no pets to distract us too). Being from drought stricken Northern California, we really enjoyed the long shower with high pressure and consistent temperature. Shuttle service was great to take us to another hotel where other family members were staying ( they waited to book) as we prepared to have my parents interned at Arlington Cemetery - 3 short Metro stops away. We WILL stay there again!! No CONS - We were on the go, we arrived after midnight and returned late every night so the hotel restaurant was't open like in larger hotels, but they did have a room service menu that provided good healthy food. They gave us a late check out because of a late departure flight. Really NO complaints. We travel A LOT for our 2 businesses (and a retired federal employee) - I wish they were all like this. Excellent Value and excellent super-helpful staff. oh - and internet is not complementary.... that was a surprise.
The staff was very nice and friendly. The lobby was clean and has a luxurious ambiance. The bed was comfortable. The room was not as nice as the photos would suggest. Large HDTV with mostly non HD channels. Condominium wrapper on the floor of the room. Wifi cost 12.95 unless you enroll in their rewards program. I won't be back.
Nice lobby bar staff. Location is right near metro so very convenient. Lobby is nice and spacious. There wasn't anywhere to sit outside - no rooftop lounge, courtyard or even outside sitting area. That was frustrating. Wifi was expensive unless you are a starwood preferred guest -- JOIN!
The staff were very professional and helpful. The room was updated and clean and the property was safe and quiet. The ATM was down.
Very clean Awesome staff Valet drove cars a little fast.
Nothing. They overbooked the hotel and I was moved to one much further away. I had a very bad experience. I arrived at around 6 PM and was told that due to their renovation, my room was damaged and so I would be moved to a hotel "15 minutes" away. The alternative hotel was 30 minutes away without traffic, and it took an hour in rush hour the next morning to get into DC. Plus, the alternative hotel was less expensive, but they didn't refund the difference. Really disappointed.
Great location, friendly staff, comfortable beds. Air conditioner functioned very poorly, workout equipment was outdated, bathroom/shower was outdated. Way too expensive for such an outdated facility.
Good looking structure Try to contact to contact the manager never got the call back Never get the security deposit back We are a couple got 2 separate beds?
The room was great, spacious and clean.
Very clean. Quick check in process. The employees were great?
Very clean and nice room. Great customer service and the staff was very helpful with anything I needed. Would definitely stay there again!
The staff was very professional and my room was veryclean and comfortable! Walls were a little thin and I wish the pool was open longer.
Staff was very helpful and friendly; liked the fact that hotel is pet friendly - even had a water bowl at the front entrance for pets waiting while cars were unloaded. Square "rainwater" shower looks nice, but gives too little water pressure. Valet parking service wasn't very fast retrieving cars - looked a little understaffed.
Love the pleasant, professional staff, cleanliness of the hotel from the front door throughout. I will return to Westin Arlington Gateway South Carolina visitor No complaints
Lovedthe room. Nice location. Loved the apple cider and free Starbucks in the lobby. Will stay again.
Pets were allowed ... Not cool!
Upgraded to a king suite. Loved it. Great view thank you
It's next to DC, great views, free WIFI, friendly staff, great room service, and really nice clean rooms, can't wait to go back!
Easy walk to Rosslyn Metro even for a 5 and 7 year old-easy access to DC. Pool was small to medium size--fine for young kids (shallowest point is 3.5 feet but quickly deepens to 4 feet). Breakfast is served on top (17th) floor...great view across the river to DC. Refrigerator didn't work (well, the light did, but that's about it) so our breakfast food went bad overnight (yea, I know, I should have double-checked it). However, I contacted the front desk and they comped us free breakfast for a family of 4 without any hassle.
Hotel was a great deal. Its not downtown DC, but with the proximity to the metro right across the street it doesnt matter. You can get from the hotel to the National Mall in 15 minutes. Free onsight parking was great. You get what you pay for here. It certainly isnt a 5 star hotel, but it isnt a dump either. Its perfect for a weekend getaway if youre just looking for somewhere to rest your head for the night without too many bells and whistles. Small shower.
Convenient to metro and restaurants Very strong cigarette smoke odor even on nonsmoking floor, and the Vantage Point restaurant was very poor (understaffed, cold food, slow service) for breakfast
Free parking, the metro is right across the street so you can get pretty much get anywhere in DC quickly, the rooms were a pretty decent size and very comfy. No microwave, if you end up on the 16th floor....you can hear the restaurant above you. The bathroom was kinda small and the shower was outdated compared to the rest of the room.
The view and the location for the price was unbeatable. Restaurant upstairs was pretty wonderful as well. We had some problems at checkin. One of the staff members tried to downgrade our room to double beds when we had reserved a king. She did compensate us with a breakfast coupon, however. When we got to the room the view was not as good as she had expressed and the beds were small so we went back down and were taken care of by the shift supervisor who not only let us keep our coupon but also found us a room with a higher floor and a king. I guess what bothered me about this was that it was supposed to be a relaxing get away and it began a little stressful.
Friendly and knowledgeable staff made for a welcoming atmosphere. The bathrooms could stand to be remodeled.
I had a spacious room with good views and a couple of terraces to boot. The room was clean and quiet. The price was right. The quality of food in both Potomac Perk and The Vantage Point were poor. The Vantage Point has a nice view though and is a good place to get a drink,
Great location! Right across the street from the Metro Station and an easy wall to Georgetown. Free parking was a plus! $25 check-in charge, no fridge in room as was stated on the website, rooms a bit outdated, no breakfast
Everything was awesome. Love the lounge Nothing. Everything on point
The staff was very helpful and polite. I really enjoyed the fact that we were so close to the metro. The room was kind of grungy. The sink overflowed twice. The bathtub was dirty looking to a point that my one night stay did not qualify for a shower. The hotel is very simple. Nothing special to offer in quality except the staff is superb! The value for the money with the given location was not bad. Also our room had a balcony with a beautiful view of city life and a door that actually opened! That was a definite plus.
Room ckeanliness Room ac didn't work then took them 2 hours to change to other room . Room service takes ages.
Location and view The refrigerator didn't work. I thought I was getting two queen beds but I got two full size beds. The feathers was coming out of the comforters. The fan in the room was so loud it was hard to sleep. No air fan in the bathroom!!! Cable kept freezing up so I couldn't watch TV!!!
Area I went to sleep soon as I got there I asked for a wake-up call at 2am when I got up I noticed my leg itching and my arm so i looked around the bed blanket. Everything was dusty the radio, remote control, tables.I knew the room wasn't stayed in a while. Now the bump has gotten bigger I was bitten by a big in thebed. Th
The restaurants are great especially Sky Dome. It is a little on the pricey side. My bill was $224 for 6 family members, and two of nieces shared a plate. The food was great, though. The hotel is in front of the pentagon which was great. It is literally 8 minutes from the national mall and capitol hill. The staff was great. You must pay wifi and parking. The cleaning people gave us damp towels every day. The windows to view outside were dirty, so when you took a picture you could see the fingerprints.
Comfortable room & bed, clean, great view of DC monuments, great value, 10 min walk to Pentagon City metro. Would prefer rm in which windows open. Like fresh air!
Im certain our sheets were not clean, as there was hair ( not ours ) present. The door that seperates the two rooms looked as if someone threw a cup of coffee at it. There was a hankerchief with bodily fluids on it in the closet. The door on the tv stand fell off the hinges which im sure theyll charge me for woth the surprise $150 that theyre holding from me. The parking garage was full, and the complimentary shuttle does not bring you to the dc atteactions. Which made it difficult with small children.
Close to trains and Metro After checking in, I was asked to sign a form that said I could be removed from the hotel if I violated certain policies, such a son excessive noise, music, etc. No problem because I was there with my fiancée and we were tourists. For 2 nights we were kept up by the. Dry thing they asked all guests not to do (loud noise late night). After making calls to front desk to complain for two nights, nothing was done. The last night was the worst because we had to get up early to catch flights home, and we got no sleep. Why have a policy if you are not going to enforce it?
Morning staff was rude beyond belief! I'm still in awe of her attitude. Brown water came out of the shower head leaving black residue on the tub floor. Sheets and pillows had little specks of dark red dots.
The beauty of it. The comfort. The excellent service. The tasteful decorations. The view. The location. I didn't love wiping the tears of my 8 year old, standing in her bathing suit, as we realized that the pool was (unnecessarily) closed... the hours are ridiculous.
Loved the huge rooms with mini fridge. Location was perfect, right by the airport, 10 minutes from museums. Very comfortable stay. The Skydome was incredible. Parking costs at least $30 whether you self park or valet each day. They were also demolishing the hotel next door which looked awful and was loud at times. It wouldn't have deterred me from staying there however.
Clean, comfortable, good service, warm cookies on arrival, great lobby, shuttle to airport. No free breakfast, which was a bummer. Parking was very expensive ($30) but I believe that's the rate for the city.
Close to metro and fashion mall. Canteen was a bit pricey but expected for snacks and drinks.
The pool was so nice to have after a busy day of touring. The food in the pub was very good and extremely reasonably priced. We actually ate there every night. The availability of Starbucks on sight was great. We were able to chose between there and the restaurant for breakfast. The staff was extremely accommodating and we were able to take the shuttle to the metro on a rainy day as well as to church.
Clean, friendly staff, fancy, and free airport shuttle. Liked it better than St. Gregory Hotel.
The linens were clean and overall pleasurable stay Some of decor is very out of date. The ceiling has the stippled look and it feels very 90s. Simple and cheap fix would change the entire ambiance of the rooms
our room was clean - comfortable bed - nice shower - our room had two TV's and a pullout sofa bed. i ordered breakfast - 2 items to be taken back to my room for me and my spouse. i received the wrong order - I came back and they were very hospitable - apologized and allowed me to keep the wrong order and offered to make the correct order. Which was very nice of them but the quality of the food was very very poor. I ordered an omelet and sausage gravy & biscuits. The sausage gravy was as if someone used flower and bacon fat to made a sauce and then added bits of meat - it was not good at all. The biscuits so to speak were stale slider buns grilled. Burned actually. I understand that a hotel restaurant is most likely going to charge more but I expect that the quality of the food to be better than what was presented. Also - I found it surprising that in a suite with 2 TVs there was no mini refrigerator. Also - there is a "Starbucks" in the mezzanine level of this hotel. The Starbucks was not very well stocked and I have a dispute on the charges on my card. My order came to $25 and some change. However as I am looking over my online banking charges - it states I was charged $30 and change. I purposely did not tip on my card because I put cash in the tip jar. It appears as though I was charged an additional $5 on top of my order for tip. I am not pleased with the amenities of this hotel and would certainly pay more elsewhere to avoid the things I encountered this past weekend.
The staff was friendly The AC was broken the entire time. Was given free breakfast, but had a hassle actually getting it.
Early check-in Safe was broken. Door lock had to be reprogrammed during our stay.
This place has a nice vibe, clean beds and bathrooms, full bar/restaurant in the lobby. Coffee service and newspapers are just down the hall. Valet parking was easy. Bridge to Georgetown was a block away and very lovely. The stay was worth more than what we paid for sure.
My husband and I splurged on this hotel and were surprised to have this be the worst hotel that we have ever experienced. I called the staff earlier in the day to inform them that we would be arriving late. They told me that everything would be ready for are arrival, however this was far from the truth. The staff told us that they had overbooked the hotel and that they would be moving us to a hotel down the street and they would cover $10 of expenses. The staff was not apologetic and was in fact put out by the fact they would have to help us move our stuff. By the time they got around to helping us, they made us so late that we could no longer order room service and they complained about us in front of us the entire time. In contrast, the staff at the Hilton saw that we had been moved and immediately comped our breakfast. The final straw came when Le Meridien staff tried to make us pay for having our cars parked there overnight. After much discussion, they finally covered our parking fees. DO NOT STAY HERE if you have the choice. However, I would highly recommend the Hilton that is located nearby.
Nice hotel. There was no bath robe, the body wash did not lather well and the valet was a bit expensive and the valet was not explained correctly so we had to stand and wait for our car.
Friendly staff. Clean, well equipped rooms. Quiet, got great sleep. Self park lot was full, had to use valet. Oh well, valet staff was very nice.
View of Georgetown, DC. Bathroom was bizarre. Too much room overall, too little counterspace, mirror difficult for right handed people because of proximity to wall
Great decor, excellent staff, nice toiletries Take advantage of the $30 valet parking. The self-park is $18 and navigating the garage stairs/doors/elevators to get to the hotel desk with luggage is a hassle.
Helpful, friendly staff. Clean, comfortable room. Convenient parking. Location on flight path of national airport.
Service was so so at restaurant Nice guy who was trying but he was just not trained well enough. Reaching over us and forcefully putting plates down etc..
Comfortable bed and decoration the price is not includes breakfast
The hotel staff were excellent and very helpful with restaurant suggestions and transportation. The room smelled very bad; like a mixture of body odor, Old Spice, and onions. I left the window open all day and it didn't improve.
Friendly staff, clean and attractive, excellent hotel for the price! Bar closes too early. Minor problems with accessories in room.
Interesting restaurants nearby
Easy access to Metro, White Hose, Mall, etc. IF you are a walker. Very welcoming,professional and responsive staff. They were happy to change rooms to 2 beds when my son flew in from CA. Great catering staff and food. Clean and comfortable. A little dated and can be very expensive. My on-line rate with tax etc. was a reasonable $180. When I tried to add 1 night, they wanted $479! Needless to say, we went somewhere else.
Most friendly staff I've ever encountered at a hotel.
Microwave access would have been very convenient.
We were upset at lack of complimentary breakfast.
I liked the location, the staff was very friendly, and the complimentary water. We had issues with our air conditioning which we told the staff about but nothing was fixed and our room was muggy and damp.
The hotel staff was great and I liked that they had parking. The room was nice & location was great. Everything about the hotel was great. One of the reasons I liked it was because it was smoke-free however, the room smelt of smoke the last night we stayed and even again in the early morning before we checked out. Not the hotels fault, was just disappointing.
From the moment we stepped out of our rental car the hotel staff was friendly, courteous, and helpful. We had just come in to DC from two days of flying and driving and right away the hotel staff made us feel right at home. They carried our bags, helped us with transportation in DC by pointing us in the right direction, and even gave us apples on our way out for the day. We had never been to DC and have 2 small children and did all the sight seeing we could pack in for 2 days. The location of the hotel was great. One night the weather was great and we all enjoyed the walk through the city back and forth from the Washington Monument. It is quite the walk, so if you are not up for it we also took a cab and used Lyft in which every place only cost about 10.00 to get a ride to and from the hotel. I also feel compelled to mention that maybe it was the look on our faces when we stepped out of our car after the long traveling experince with 2 small kids, but whatever it was they upgraded our room to a balcony! I think her name was Elena that offered the upgrade, and it was very much appreciated!
Rooms were very clean. Beds were comfortable. Very nice outdoor pool with plenty of lounge chairs, an outdoor bar and poolside table for eating. Parking at the hotel was perfect. Bathroom was slightly small but very clean.
Close to attractions Parking
Restaurant was very good, but very pricey. The entire time we were there, 4 days, there was the same pile of dirty dishes outside our room.
The hotel was nice and the location was great for work. I was charged three times for the same room. I am still fighting to get one of the charges reversed. While the staff at the front desk were unable to help me, I was transferred to a very nice young lady who I have been working with ever since. She admitted there was a mistake and has been helpful. But, the bottom line is that I checked out 2 weeks ago and the excessive charges have not been returned. BUT, nice place to stay. Just be able to handle a surprise.
Hotel was conveniently located within walking distance of many restuarants and several blocks from the train system to get too and from many sights. Hotel was clean and staff was extremely friendly. Would definitely stay again.
Clean. Friendly. Easy checkin and out All went well.
Comfortable beds, nice view, location to the ballpark
Everything was great No internet even though we paid for it
Our stay at the Renaissance was totally top notch service. Everyone is very pleasant and professional. Will definitely stay again. NOTHING!
The room was clean and the beds were extremely comfortable. Staff was friendly and knowledgeable. Nothing to dislike
Restaurant and front desk staff were great Requested that room be cleaned at 9am and returned at 4pm room was NOT clean.
Love a new, clean location and very friendly service - the gym was very clean and the towels really help...machines in great condition The wifi wasn't working properly, but the staff credited me right away.
I love that this hotel offers a shuttle to DCA and the option to park at the hotel while traveling. We were in a room right on the street and it was very loud all night long!!
Free drink and breakfast tickets due to room unavailability. Room wasn't ready at 7pm.
The shuttle service made this hotel very convenient.
It was close to everything but quiet and spacious
Convenience to Reagan Airport for price
Only that it was close to attractions. Everything. Very rude staff. Check in time was 3 but didn't have my room ready until 4:30. Horrible at customer service.
Nice hotel, location is awesome as it's very close to DC Room was facing the street. If we opened our window shades, being on the first level anyone would be able to see us which can be uncomfortable and doesn't make for a nice view. The room neighboring us was obviously over the 4 person limit playing loud music, yelling and partying. It took 2 calls to the front desk and 4 hours to get them to quiet down. My husband and I were looking to relax and get some sleep instead we got an unprofessional hotel who lets teenagers party whith no regard to other guests. Never were allowed to speak with management nor were we offered anything to compensate our troubles. Nothing against the hotel itself it's a nice hotel although the rooms lack a fridge/microwave but the staff and management and security here are the real problem.
The view from the room! The food
Location is convenient to Pentagon, Western DC, and good highways within a block. Price - special low rate for the 1 night Dark room, needs updating. Room had 2 double beds, was told by staff that hotel did not have a room with a queen bed which we wanted. Make sure you keep a key after checkout if you need to drive your vehicle out of the attached garage. I didn't and had to go back to the front desk (on an elevator). Check-in was a little slow.
I like the proximity to downtown DC as well as Pentagon City where they have plenty of restaurants Wi-fi isn't free and the $13 per 24 hrs is kinda steep.
24 dollar extra per day for parking.
Great location. Numerous amenities at the hotel Painfully slow check in process. The hot water in the morning ran from nonexistent to very low pressure. I understand m the water pressure is due to construction of the building next-door
This hotel is the same every time I go excellent...I really love the little relaxation area near the escalators and bar. I also loved how clean it was...will definitely be staying here again...,it's perfect because it's only a 5min or so minute uber ride from like DuPont and Adams Morgan I didn't care for how high parking garage was it cost $40 dollars for parking so needless to say I didn't park (just parked on the street....also didn't really like how far the ice machine was lightyears away from the room be
Coffee Bean Housekeeping never cleaned the room even though we left at 1pm. I asked the front deask for towels when I came back at 11:30pm and they were not delivered until 12:30.
Room was very nice and clean, very comfortable. Staff were very helpful. However, parking in the garage was VERY expensive- $43 for one night. I sucked it up and paid it. I prepaid for the room for Kayak, so it wasn't a big deal. I saw that they had put a $50 hold on my card as well. After I left, they charged my card the $43 for the parking and released the $50 hold, but one week later, I still have a $43 hold for the parking on my card. After contacting the hotel, leaving messages for billing, the garage, and all types of people, I finally got through to Hilton Guest assurance who contacted management for me. The management's response was that this was standard practice and to take it up with the credit card company. The credit card company cannot do anything with pending charges. I've never seen a hold last so long, especially after they have collected their money.
Location was great. Room was large and comfortable At times appeared very crowded and busy, like being in a railway station. Cars often piled up outside main entrance, not allowing taxi to approach
its position at the city!
Nothing Got there and they sent me to room that was already taken, and then they had to send me to another hotele
The staff (especially in the Executive Lounge) was exceptionally friendly and accommodating. Our bed was very comfortable, the view was fantastic, and everything seemed up to date. We somehow snagged this Hilton Honors room and the frree wi-fi through Kayak. The location is on the edge of a residential neighborhood and a bunch of restaurants within walking distance. There were a couple of hairs in the shower, but nothing too shocking. Parking overnight and hourly was so expensive that we had to search for street parking. Free wifi was only available in public spaces. Some of the facilities were closed (due to winter) or accessible only by Hilton Honors.
Pool No fridge in room. No charging station for iPhone.
Upon telling the desk clerk and manager at check-in that I had honeymooned at this hotel almost 47 years ago, they expressed genuine delight and immediately offered me a complimentary service. The following morning when I needed help with the timing of a couple of things, I discovered that the word about my stay had spread and a second manager took care of me with very attentive service. It's wonderful that a large, old hotel in a big city understands the importance of making the individual guest feel special.
Breakfast was pretty decent, though standard. Understaffed at front desk, toilet overflowed, and charged for undisclosed pet fee (booked via OTA).
The cozy room. That parking is expensive luckily I always get parking spot in the street.
This is a luxury hotel for an unbelievable price. The hotel is centrally located to about everything you want to see or do. What first caught our attention is the fact that you can look down the street and see the White House just a few short blocks away. Yes, there are a lot of hotels in Washington D.C., but if you are looking for a GREAT hotel at an unequaled price, this is it. This would be our first choice when returning to Washington DC. There was nothing not to like about this hotel.
Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
Staff very helpfil. Close to DC metro and attraction
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
Staff amazing and SO CLOSE to Everything! Also, very easy to Metro and DCA.
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
The room was made up in typical Hilton style with decent bedding/bathroom stuff. This hotels has seen better days. One of the elevators was out of service (seemingly for a long time - a piece of tape covering the outside) the button to the elevator was cracked, and the whole thign was worryingly slowly and creaky. The room itself smelled musty - like it hadn't been aired out in years. Outside the window was the HVAC system which was *loud*. It was a crazy-horrible room. My best guess is that because Kayak booked the room through Priceline Hilton felt it was okay to give me the worst room they could find. I checked out immediately and went to another hotel nearby for the same price, but with a much nicer room and hotel in general.
Friendly, attentive staff. Clean rooms and facilities. Location is within walking distance of many places to eat and a short ride from the national mall. Would stay again. Very cold lobby/restaurant/bar area. Thermostat in room kept malfunctioning. The maintenance guy brought us a space heater at one point. Requested shampoo at one point and three different staff people delivered some three separate times. Very friendly, but obviously some lack of communication. Staff was very apologetic about the thermostat and offered us a variety of comps.
The hotel was very nice and extremely close to all the sites (just blocks from the White House). The room, service, and location were far above what I would expect for the price. Would stay here again and will recommend to anyone visiting the DC area.
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
The location 24 hr coffee station clean rooms Small room configured & supplied for the single business traveler. One bath towel 4 the family.
Staff and free snacks were great. Nothing
The staff was warm and welcoming from the moment I stepped through the door with my 12 year old. I detest the hold hotels put on your credit card and don't release for days and was told I could pay the $50 incidental in cash (which I received back at checkout before the housekeeper had even cleaned the room). The room was indeed small with only 1 bed which would have been a problem if I hadn't been traveling with family. However, it was clean, along with the bathroom. I did whack my elbow against the wall as I was showering as the stall was a bit cramped. We received great instructions on how to make our way to the White House and monuments - - all within walking distance. We finished our running around a bit early so we took advantage of the 2nd floor lounge for about a half hour before heading back to Union Station. There was an industrial coffee/espresso/cappuccino maker, tea bags, newspapers, a big screen tv set to CNN, a charging station, computers etc. The rooms are too small for friends to convene comfortably so the lounge is a nice spot. Convenience: A block away from the Circulator, a block away from the Farragut North and Farragut West station (it is actually on top of the Farragut West station, however, the entrance is closed so it's necessary to walk to the other side a block down). The complimentary bottled water saved us some money and we surely took advantage. The shower was uncomfortably small for a tall lanky person like me. Whacking my elbow against the wall isn't something I expect to happen in a hotel (usually hotel bathrooms are more comfy than my micro bathroom at home in NYC). Also, the room did not have a mini fridge which would have been nice for our leftovers. The hotel is downtown so the area at night is sparse (still feels safe though). You'll need to take a little walk to find some good breakfast if you set out early on a weekend because the nearby places are either never open on the weekends or only open closer to 9 am.
Well maintained older hotel convenient to restaurants and tourist attractions. Nice linens and towels. Great cocktail lounge. Friendly and welcoming service. Street noise; will bring earplugs next time.
Location, convenience Rooms are dated, small and dark
We went to DC to celebrate my husband's birthday for a long weekend. We looked for a long time online and a lot of the offering was overpriced for the amenities available. The Club Quarters was a great find!!!! The staff was very helpful throughout our stay. There is an espresso bar on the 2nd floor!! We were a few blocks from all the greatest attractions, walked to every site. Never had to take a cab or the Metro. Overall, we had a wonderful stay and will come back. We found a gem in D.C. and will be recommending it to our family and friends.
The location for downtown dc couldn't be better, and staff was excellent and very helpful Room was small but for the price value of everything else it didn't matter
food and service was good My husband and i were given an end corner room 302 that was way to small and gave a confined effect. We spent as much time out of the room as possible. Parking was also difficult due to lack of easy access to our vehicle asit was in an underground garrage.
We were in DC to visit our son at GWH. Clean and efficient. Perfect location to the occasion. The bed could have been positioned 90° to the 8' room width.
Nothing seemed to work or was up to date. The TV didn't work, the shower drain was incredibly slow, one of the lamps didn't work, I scraped my hand on the bathroom ceiling because it was so low, and my room service food arrived cold. I wouldn't stay here again.
Great location for using metro for transportation. Was able to walk to many historical sights from hotel. Would stay there again.
On the night I have arrived (very tired, by the way), I was informed by a rather impatient receptionist that there is no room for me - despite the fact that my card was charged in advance (I presume that big hotel chains oversell). After some consideration, I was put in some hidden room on the first floor, where the view from the window was literally the insides of a booth attached to the building with construction materials in it. Trying to cope with this situation, I had a dinner at the hotel restaurant - just to get a food poisoning (the food was certainly not fresh). Next day I was moved to a slightly better room. Overall, the hotel is in a desperate need of renovation (except for the lobby which looks OK) and better management - one of the worst hotel stays I have ever had. The location is bad - there is nothing in the immediate vicinity, and the commute to Arlington or DC is not convenient.
I am disappointed with kayak as I cancelled this reservation via my kayak app on 31 August but when I returned to the app on 6 September to make a rental car reservation learned it was still listed as active. I called your secondary hotel room provider "getaroom" who could not explain what happened only that they don't allow cancellations through kayak's site. I do t think this is fair and would appreciate being refunded the full cost of this reaervation $423.81. I appreciate your attention to this complaint.
I was visiting for the Marine Corps Marathon & this location made race day stress free since I could walk to the start without hassle of needing to use the metro or other transportation. The air conditioning unit made a loud click each time it turned on which was annoying when sleeping.
The hotel was reasonably close to the Roslyn metro station so it was easy to get to and from D.C. The view of the Potomac and Georgetown was gorgeous. The bellhop was very nice and helpful. The fruit infused water in the lobby was a refreshing treat. The bed was comfortable. The outside pool was small and crowded, but it was the week of Fourth of July. The tub didn't drain as you showered. My biggest complaint was that housekeeping didn't clean our room any of the 8 days we were there. I tried to resolve the problem on the sixth, seventh, and eighth evenings of the stay but each day we returned to our uncleaned room.
We came for a visit to D.C. and chose it because it was next to a metro station. I booked a double but when Checked in they tried to give me a king.They bent over backwards to make sure I got the room I needed. One night my son left his glasses in the work out room which was closed at 10. The staff was very accommodating and found someone to unlock the room to get his glasses. The pool area was very nice and relaxing. Thoroughly enjoyed our stay.
Lobby and pool are nice, location is close to metro Our bathroom was run down the finish on the tub was peeling off, little knowledge abt are restaurants and the concierge comes in at 11:30 so if you need lunch reservations you are on your own, they sent me to a closed restaurant.
It's a fairly standard Marriott with a good location for business in Arlington, VA, close to a metro station. There was a large party of high school students seemingly unsupervised by any adults making a lot of noise for an extended period of time. I wouldn't come back if this is a regular occurrence.
The staff was incredibly helpful. I worry about travelling alone because I am disabled. This is one of the two best hotels I have ever stayed in. The other one was another Marriott! My room was comfortable, the room service & restaurant were both good and the staff was courteous. Being disabled, I required extra assistance at times and also moved slower than most people due to leg braces. The staff was patient and understanding, that doesn't happen often in my experience! The only shortcoming I saw at all was the bathroom in my room. It appeared to me that the housekeeper was taking shortcuts when cleaning it. Everything else was just fine.
The staff was always friendly and always very helpful!
Comfy The food at the breakfast Buffett was terrible. The eggs were runny and tasted like they were liquid eggs. The fruit tastes like it was packaged, not fresh. You could just tell it was all cheap food, nothing was fresh. The air conditioning in the hotel was either not working or not turned on. All of the common spaces were miserably hot. The fitness center was a joke. It was in a dark, dungeony basement. There were no fans to keep it cool. The equipment was cheap and the tvs on the treadmills didn't work.
It was a short stay bu a very pleasant one. The shuttle service should be more frequent. I end up getting a shuttle from another hotel nearby.
The hotel was a bit far from the metro station but they did drop off there every 30 minutes.
I loved being so close to the metro. I found the room and bed comfortable and adequate. The fridge and microwave made it so we were able to provide most of our own food, which was a plus for us. The prices were the best we could find so close to downtown. You can also easily walk to the Iwo Jima memorial. No elevator anywhere near our room, so you had to carry everything to the second floor (not that atypical in my experience). The pool was a big letdown. It would have been a big perk for our young children. The water was cold; the whole pool room was so foggy in the evening that you couldn't even see across the pool; the shower curtain in the pool changing room was covered in dead gnats, and the ceiling was covered in condensation that dripped on you as you changed.
Price was pretty good for DC during spring break. Close to subway. Wireless was extremely slow and intermittent. They felt is was our computer but we had several...they could not all have issues. The room was moldy causing a lot of allergy issues.
stair access only to second building. Terrible set up for the handicapped
The rooms were reasonably updated, good cable tv options, and the pool was terrific (lifeguard on duty, so I got to swim laps while the kids splashed. . ). Our rooms were actually quiet, everything was clean, and the staff quite helpful. I particulalry enjoyed the fresh coffee in the lobby (though missed having a hearty French Roast for much of the trip). Most of the restaurant choices are a few blocks away, so we got some exercise when tired of Ledo Pizzeria and diner. Wish the pool was open earlier in the day, and it could stand some spiffing up.
Close proximity to the metro. The hotel is not far from the metro, but it is also right off the side of the highway, making it quite loud and a little bit of an eyesore. When I arrived, the staff seemed a bit confused on how to check me in. They allowed us to "check" our bags for the afternoon while we traveled. The pizza place next door seemed enticing at first, but quickly turned us off by the looks of it. Appearance is everything sometimes. Very poorly cleaned room. Hair left in the hair dryer. Shower looked like it had not been cleaned. Overall, poor quality. The room was really warm, despite efforts to turn down the heater. Would not stay here again and would not suggest to a friend. Way overpriced for value.
Decent room but the no coffee and breakfast doesn't seem like a big deal. Until you're there. Then it's super annoying. There's a Days Inn near here on Pershing Drive, I'd stay there overeating here.
The room was clean and quite. Close to DC. Friendly staff. Took 30 min for staff to get reservation. No tv remote. No breakfast
Location Tour buses took over the parking lot
Location If you want to sleep past 7am avoid room 221. It's next to the maid's "staging area" ,so starting around 7 there's loud banging around & talking. The walls are quite thin.
This Best Western is very run down. There are cracks in the bathroom walls, mold or dirt in between tile. The room didn't smell clean, nor feel it. I would prefer hotels not spray room freshener (which they didn't), however it had a stale smell. The first room we were given was #119, whatever you do, don't take this room, it is next to the laundry room and the noise and banging from the machines is not tolerable- this room should be a storage unit- not fit for humans. ( it is also right under a staircase to the second floor- kids were running up and down alot. Second worst experience at a hotel/motel ever!
The rooms we're clean, it is not too far from the main points of interest-$15 taxi ride or a cheaper metro ride takes about 25 minutes We called the hotel to say that the first person from our group to arrive will not be the one whose name is on the reservation to make sure there is an easy check in, only to find out that the hotel cannot find the reservation even though we received an email confirmation. Saying that there is no reservation at all we we're told to call the booking website, we're places on hold by the hotel for a long time before we finished a sentence, and overall it was really hard to edible this and took us 50 minutes of calls to figure it out and find the reservation.
Hotel was clean. Staff was very friendly and helpful with all my questions. Location was great too for seeing everything in DC. 5 minute walk to the metro subway station and the Iwo jima memorial.
Loved the Metro connection near the hotel!
Size of room Late check out upon request Clean Nice amenity products Bathtub Friendly, helpful staff
I loved that the metro was right under the hotel. So convenient. The pool and spa were beautiful. The staff are excellent. Spa was a bit too hot at 108 degrees You couldn't bear to get into it and if you did it was only for a few seconds before feeling light headed.
Very nice amenities and the shower was great! I booked my stay two month prior for a King Bed for one night. When I got there, they said they were sold out of King Bed's and all they had were two doubles. Not the biggest deal, but what is the point of booking a King in advance if that is not what is available? Also, our room did have a musty smell to it when we first got it. After running the air for a bit, it went away.
Clean sheets, very comfortable bedding, clean showers and floors. Great location with respect to the national mall. Gym is great. Would definitely recommend. Nothing.
That staff was very helpful and friendly. Also, the location was great. Very close to the Capitol building. We upgraded to a buffet breakfast, which was lacking and the hot food was cold. Not a good value at $25/ person, but at a hotel, I understand the price, but if the food is cold, then it was a waste of money.
customer services very polite, staffs are excellent to please customers, afternoon tea/coffee does show their hospitality
The location to the Washington attractions was very good. The value of the room was good., but the parking was very expensive. The food was very expensive, you would think that they would want to keep people in the hotel to eat but because of the prices many people choice to eat out.
Internet, parking, tv hdmi not working, deceiving "city view"
Location Hidden charges. $58 a night to park. Nowhere did I see that when I booked the trip. $8 for a draft beer that should be $3, I get a call from security in the evening waking me up, stating that the policy is to call if the do not disturb sign is out. The do not disturb sign was out, I didn't want to be disturbed. Couldn't go back to sleep. I'm a small business owner, if I treated my customers that way, I would be out of business. I will never give that hotel a dime again.
The location is perfect, near to train station and major tour points. The staff was kind and helpful. The room is comfy and spotless.
Spacious room, quiet, clean and well-appointed.
Walking to distance to good lunch and dinner choices Hotel lobby shop was typical "airport prices" for anything you'd want, making You feel like a fool if you didn't to walk across the street and buy a snack or coffee at 1/3 price.
breakfast buffet, swimming pool, location of the hotel absence of mini bar in the room
Excellent Capitol Hill location. Comfortable base for young children on their first tour of the Capital.