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I thought the hotel and rooms were fantastic. I was very comfortable throughout my stay. Booking through Kayak got me a great deal, and it was definitely a steal to stay here. The location was perfect - right next to the Rosslyn metro stop. I was within walking distance of the Arlington Cemetary and Iwo Jima monument. There were several restaurants in the area that catered to a variety of tastes, which was really convenient. The hotel even provided a list of nearby restaurants with estimated travel times. I'd recommend a stay here! When I entered the hotel to check in, I was greeted by two men welcoming guests into the hotel. There was one man at the desk checking in a woman and her two daughters, and I stood in line behind them waiting to be helped. A few minutes later another man walked in and was greeted by the two men at the door; however, this time one of the men walked behind the desk and said he'd be happy to check the newcomer in. Well, what about me? I was standing in line way before him! I decided to let it go because I am not one for causing scenes. Well, a few minutes later it happened again with another new guest - she was also taken before me. Not sure if it was because I look young, wasn't dressed as nicely as these other guests, or was mistaken for one of the woman's daughters, but I should have been helped before the two people who arrived after me. In general, the people at the desk weren't as friendly with me as other (better dressed) guests. I'm a woman in my early 20s and was traveling alone - probably an indicator that I won't spend as much money as older men in business suits or families with children? Also, no free WiFi is a bummer. Things also didn't look as clean as they could have - dusty TV remote, water rings on tables, etc.
The hotel is located very well. It is walking distance to Arlington cemetery or to Georgetown. The hotel is few steps from the subway station Rosslyn. We were very pleased to be available coffee and tea on the room. We recommend very comfortable bed, clean bathroom and helpful staff.
like the location. staff was good. 25 dollars a day to park. I think if you're paying for a stay in the hotel parking should be included.
Close to Metro. Surprised by the $27.00 per night to park. No restaurants nearby on a Sunday evening
Location, comfortable bed, helpful staff. No pool.
going home everything. prices. amenities.
We stayed in room 626 and it took many minutes to get hot water in the shower. My wife waited the needed 3-5 minutes. I became impatient and just took a cold shower.
I wish I could bring the bathroom home with us. Kept amenities (water, coffee, towels, etc.) stocked and staff was very friendly and timely. I would most definitely recommend for young couples and business trips. Not a family hotel (which is one reason my boyfriend and I chose it). It's also directly across from a metro station, which was very convenient because parking's a nightmare in Arlington and D.C. No free wifi and not great reception for Verizon customers. Parking is a bit tight, but it's secure.
My husband and I stayed here before we left for our honeymoon, and it was a great pick! They gave us complimentary chocolate strawberries and sparkling water as a gift for being newlyweds. We loved it! Nice walking distance to Georgetown, right next to the metro.
Had a great experience. Very courteous and prompt staff. I ended up getting a head cold during my stay and they had cold medicine available for purchase so I didn't have to trek out to the local CVS or Walgreens. Would definitely stay again.
The area was a nice part of D.C., it is right next to the metro which is great. Very nice staff. No continental breakfast, but food price wasn't too shabby. Wish there was a pool.
Clean, good Location Expensive
The Metro was just outside the front door and it made for very easy trips on the metro. The airport is only two stops away and you avoid the hassle of traffic if you don't have too much luggage to carry. I saw several families there so I think it would be a nice place for families too. And of course, the service was great. The staff was very friendly and helpful.
Free early check-in. Quiet room. No free wifi. Drab view from room.
Very quiet, no outside noise what so ever despite the location. Nothing that set apart the Ritz from the others, room, furniture, bathroom was very medicore and what you get from any other hotel in the same class.
Everything! Service excellent, great atmosphere and convenient to all local area Nothing,
Staff was very helpful and friendly; liked the fact that hotel is pet friendly - even had a water bowl at the front entrance for pets waiting while cars were unloaded. Square "rainwater" shower looks nice, but gives too little water pressure. Valet parking service wasn't very fast retrieving cars - looked a little understaffed.
Good looking structure Try to contact to contact the manager never got the call back Never get the security deposit back We are a couple got 2 separate beds?
Great location, friendly staff, comfortable beds. Air conditioner functioned very poorly, workout equipment was outdated, bathroom/shower was outdated. Way too expensive for such an outdated facility.
Very clean and nice room. Great customer service and the staff was very helpful with anything I needed. Would definitely stay there again!
The staff was very professional and my room was veryclean and comfortable! Walls were a little thin and I wish the pool was open longer.
Pets were allowed ... Not cool!
The stay was excellent service was great would definitely stay again
Very clean. Quick check in process. The employees were great?
Everything was exactly
Love the pleasant, professional staff, cleanliness of the hotel from the front door throughout. I will return to Westin Arlington Gateway South Carolina visitor No complaints
Very clean Awesome staff Valet drove cars a little fast.
Lovedthe room. Nice location. Loved the apple cider and free Starbucks in the lobby. Will stay again.
Loved the huge rooms with mini fridge. Location was perfect, right by the airport, 10 minutes from museums. Very comfortable stay. The Skydome was incredible. Parking costs at least $30 whether you self park or valet each day. They were also demolishing the hotel next door which looked awful and was loud at times. It wouldn't have deterred me from staying there however.
Morning staff was rude beyond belief! I'm still in awe of her attitude. Brown water came out of the shower head leaving black residue on the tub floor. Sheets and pillows had little specks of dark red dots.
Im certain our sheets were not clean, as there was hair ( not ours ) present. The door that seperates the two rooms looked as if someone threw a cup of coffee at it. There was a hankerchief with bodily fluids on it in the closet. The door on the tv stand fell off the hinges which im sure theyll charge me for woth the surprise $150 that theyre holding from me. The parking garage was full, and the complimentary shuttle does not bring you to the dc atteactions. Which made it difficult with small children.
Close to trains and Metro After checking in, I was asked to sign a form that said I could be removed from the hotel if I violated certain policies, such a son excessive noise, music, etc. No problem because I was there with my fiancée and we were tourists. For 2 nights we were kept up by the. Dry thing they asked all guests not to do (loud noise late night). After making calls to front desk to complain for two nights, nothing was done. The last night was the worst because we had to get up early to catch flights home, and we got no sleep. Why have a policy if you are not going to enforce it?
I had to pay an extra $30.00 per night for parking. I was mad about this extra cost added to my bill. I was mad. Talked to the manager and they said they cannot fo anything about because o booked through your website. I will not be staying at another Double Tree in the future or using your website to book another hotel.
The restaurants are great especially Sky Dome. It is a little on the pricey side. My bill was $224 for 6 family members, and two of nieces shared a plate. The food was great, though. The hotel is in front of the pentagon which was great. It is literally 8 minutes from the national mall and capitol hill. The staff was great. You must pay wifi and parking. The cleaning people gave us damp towels every day. The windows to view outside were dirty, so when you took a picture you could see the fingerprints.
Friendly staff, clean and comfortable room. Temperature of the indoor pool.
Comfortable room & bed, clean, great view of DC monuments, great value, 10 min walk to Pentagon City metro. Would prefer rm in which windows open. Like fresh air!
Facility was nice. Not knowing about the parking cost.
Area I went to sleep soon as I got there I asked for a wake-up call at 2am when I got up I noticed my leg itching and my arm so i looked around the bed blanket. Everything was dusty the radio, remote control, tables.I knew the room wasn't stayed in a while. Now the bump has gotten bigger I was bitten by a big in thebed. Th
Convenient location. Entire staff (front desk housekeeping, transportation, etc) is excellent! Dang room keys can be a pain at times lol
Location and view The refrigerator didn't work. I thought I was getting two queen beds but I got two full size beds. The feathers was coming out of the comforters. The fan in the room was so loud it was hard to sleep. No air fan in the bathroom!!! Cable kept freezing up so I couldn't watch TV!!!
Room, facilities closeness to airport Nothing
Bed was soooooooo comfortable.
Room Staff Restaurant for breakfast Exhorbitant parking charge Technological difficulties getting elevator started and opening garage exit gate
good location and room clean. Overcharge for parking and Internet.
The staff was very nice and friendly. The lobby was clean and has a luxurious ambiance. The bed was comfortable. The room was not as nice as the photos would suggest. Large HDTV with mostly non HD channels. Condominium wrapper on the floor of the room. Wifi cost 12.95 unless you enroll in their rewards program. I won't be back.
The staff were very professional and helpful. The room was updated and clean and the property was safe and quiet. The ATM was down.
Bed was comfortable, hotel was clean. The great price you get from Kayak does NOT include parking, an additional $34, or Wifi, an additional $15! They charged for the parking and wifi even though I included them in my search. The hotel desk staff was pretty nasty about it when I questioned it. By the way, that extra parking charge was not removed even though every time we needed to exit we had to run back inside the hotel to get them to lift the arm on the gate, which would not read or card, or anyone else's.
I made my reservations over almost 2 months in advance for a traditional room with one king sized bed. I arrived at the hotel early so I could fix up the room with rose petals and surprise my fiancé. When I checked in, Daniel at the front desk told me that I would have to settle for 2 queen size beds when that is not what I requested in my reservation. He proceeded to tell me that for the cheap rate I was getting on the hotel through hotels.com, that I should be happy with the room I have for the amount of money I paid! I was insulted, if I requested a king sized bed then that is what I should have gotten, and although I did receive a great deal on hotels.com that should not take away from what I requested! What I had planned for my fiancé was totally ruined because we couldn't even sleep in the same bed because the bed was so small, and I was laying on the edge the entire time ! Very unromantic and disappointing!
We had an issue with our bathroom shower, but they quickly tried to fix it.
Nice lobby bar staff. Location is right near metro so very convenient. Lobby is nice and spacious. There wasn't anywhere to sit outside - no rooftop lounge, courtyard or even outside sitting area. That was frustrating. Wifi was expensive unless you are a starwood preferred guest -- JOIN!
The bed was phenomenally comfortable and the room was well-appointed; on-site parking was easy to get in and out of and the facilities were pristine. Westin staff were friendly and professional. The walls were paper thin and I could hear everything else happening on the floor; not the best accommodation if you're a light sleeper. Additionally the whole room had bright blue LEDs on the light switches that were angled directly into my face. There was also a notable gap between the bottom of the entrance door and the floor which exacerbated the sound and light issues. It might not be an issue for some people but it wasn't the best way to sleep off a wedding night hangover!
Great location! Right across the street from the Metro Station and an easy wall to Georgetown. Free parking was a plus! $25 check-in charge, no fridge in room as was stated on the website, rooms a bit outdated, no breakfast
Upgraded to a king suite. Loved it. Great view thank you
The view and the location for the price was unbeatable. Restaurant upstairs was pretty wonderful as well. We had some problems at checkin. One of the staff members tried to downgrade our room to double beds when we had reserved a king. She did compensate us with a breakfast coupon, however. When we got to the room the view was not as good as she had expressed and the beds were small so we went back down and were taken care of by the shift supervisor who not only let us keep our coupon but also found us a room with a higher floor and a king. I guess what bothered me about this was that it was supposed to be a relaxing get away and it began a little stressful.
I had a spacious room with good views and a couple of terraces to boot. The room was clean and quiet. The price was right. The quality of food in both Potomac Perk and The Vantage Point were poor. The Vantage Point has a nice view though and is a good place to get a drink,
Free parking, the metro is right across the street so you can get pretty much get anywhere in DC quickly, the rooms were a pretty decent size and very comfy. No microwave, if you end up on the 16th floor....you can hear the restaurant above you. The bathroom was kinda small and the shower was outdated compared to the rest of the room.
It's next to DC, great views, free WIFI, friendly staff, great room service, and really nice clean rooms, can't wait to go back!
Convenient to metro and restaurants Very strong cigarette smoke odor even on nonsmoking floor, and the Vantage Point restaurant was very poor (understaffed, cold food, slow service) for breakfast
Easy walk to Rosslyn Metro even for a 5 and 7 year old-easy access to DC. Pool was small to medium size--fine for young kids (shallowest point is 3.5 feet but quickly deepens to 4 feet). Breakfast is served on top (17th) floor...great view across the river to DC. Refrigerator didn't work (well, the light did, but that's about it) so our breakfast food went bad overnight (yea, I know, I should have double-checked it). However, I contacted the front desk and they comped us free breakfast for a family of 4 without any hassle.
Friendly and knowledgeable staff made for a welcoming atmosphere. The bathrooms could stand to be remodeled.
Hotel was a great deal. Its not downtown DC, but with the proximity to the metro right across the street it doesnt matter. You can get from the hotel to the National Mall in 15 minutes. Free onsight parking was great. You get what you pay for here. It certainly isnt a 5 star hotel, but it isnt a dump either. Its perfect for a weekend getaway if youre just looking for somewhere to rest your head for the night without too many bells and whistles. Small shower.
The staff was very helpful and polite. I really enjoyed the fact that we were so close to the metro. The room was kind of grungy. The sink overflowed twice. The bathtub was dirty looking to a point that my one night stay did not qualify for a shower. The hotel is very simple. Nothing special to offer in quality except the staff is superb! The value for the money with the given location was not bad. Also our room had a balcony with a beautiful view of city life and a door that actually opened! That was a definite plus.
Loved the Metro connection near the hotel!
The facility was nice and the staff was friendly. The huge difference between rooms. Our double was way less elegant than the single queen rooms. So we had to choose if we wanted a nicer room or two beds.
Clean room, pleasant, modern decor. EXCELLENT location as the metro was accessible without going outside the building - this was extremely important to us as we were there for the women's march and transportation in and around DC was stretched to its limits. There was no hassle with having to get a shuttle to the metro as has been needed with other hotels I have stayed in, in the area. Staff was polite and professional - no problems checking-in 2 hours earlier than planned. Parking was secure and not excessively expensive. Negatives: No free in-room wifi, television was so-so.
The location was excellent. The hotel staff were very helpful. The Hotel is connected by underground tunnels to shopping and the metro system. The catering staff were very accommodating to my wife who is a vegan. The only bad part was the hotel restaurant was very slow and overpriced.
I loved that the metro was right under the hotel. So convenient. The pool and spa were beautiful. The staff are excellent. Spa was a bit too hot at 108 degrees You couldn't bear to get into it and if you did it was only for a few seconds before feeling light headed.
Great renovations/updates and well stocked club lounge.
Size of room Late check out upon request Clean Nice amenity products Bathtub Friendly, helpful staff
Guests with lounge access have access to full breakfast buffet Needs a new gym and guest rooms in the Capitol Tower need renovations
Everyone was friendly and helpful. All of our needs were addressed instantly
Everything very relaxing.long Long walk to room.
The Gaylord Hotel is a beautiful. The location and the strip itself are great.
Very unique hotel. A nice experience. Pillows are too small but not a huge deal.
Friendly staff. Comfy beds. Good location. Clean. Staff at breakfast (jenie) was great. Beatrice our housekeeper was awesome. Roof top bar was closed. Wait staff in steakhouse left something to be desired. Coffee bar poorly run. Lobby bar poorly staffed. Drink machine didn't work properly.
Everything, the hotel is wonderful. I'm a retired Marine and I've traveled with my family to many places. This is the best hotel my wife and I have ever stayed in.
Extremely nice hotel There were more hidden fees than I have ever seen at a hotel - $15 resort fee for phone use and other little things, even an extra $5 just to get a coork skrew in the room.
Property"s location was perfect. Beds are too firm. Not a very comfortable sleep experience due to firmness of mattress,
The reception, restaurants, shops are excellent. Outside the hotel room the fountains, gardens are nice. Yes, The Bath room needs work. Specially the shower, we stayed in 2055 and the noise from possible exercise room was anoying. looking out the window we noticed employees were sitting outside (taking brake)
Everything Nothing not to line
Room with the balcony view of the inside mall and river veiw also. I will let others know about this, when visiting here. Enjoy everything, nice atmosphere
The entire staff was very responsive and when there was no solution, e.g. no unbrellas in any of the stores, they went out of their way to exlain and help. The oopenness and high security give confidence in safety while being low key. Lots of locals enjoying your wonderful facility. The beds are too soft and are not not supportive for old people with bad backs.
Most friendly staff I've ever encountered at a hotel.
The hotel staff were excellent and very helpful with restaurant suggestions and transportation. The room smelled very bad; like a mixture of body odor, Old Spice, and onions. I left the window open all day and it didn't improve.
Everything else. Got what I paid for with extras!!! WILL BE BACK!!! Would be great if each room have a microwave
The staff was very freindly, bed's and pillows were very comfortable, breakfast was delicious. Grear location in our Nation's Capital.
The hotel staff was great and I liked that they had parking. The room was nice & location was great. Everything about the hotel was great. One of the reasons I liked it was because it was smoke-free however, the room smelt of smoke the last night we stayed and even again in the early morning before we checked out. Not the hotels fault, was just disappointing.
Microwave access would have been very convenient.
Easy access to Metro, White Hose, Mall, etc. IF you are a walker. Very welcoming,professional and responsive staff. They were happy to change rooms to 2 beds when my son flew in from CA. Great catering staff and food. Clean and comfortable. A little dated and can be very expensive. My on-line rate with tax etc. was a reasonable $180. When I tried to add 1 night, they wanted $479! Needless to say, we went somewhere else.
Close to attractions Parking
I liked the location, the staff was very friendly, and the complimentary water. We had issues with our air conditioning which we told the staff about but nothing was fixed and our room was muggy and damp.
Rooms were very clean. Beds were comfortable. Very nice outdoor pool with plenty of lounge chairs, an outdoor bar and poolside table for eating. Parking at the hotel was perfect. Bathroom was slightly small but very clean.
Interesting restaurants nearby
From the moment we stepped out of our rental car the hotel staff was friendly, courteous, and helpful. We had just come in to DC from two days of flying and driving and right away the hotel staff made us feel right at home. They carried our bags, helped us with transportation in DC by pointing us in the right direction, and even gave us apples on our way out for the day. We had never been to DC and have 2 small children and did all the sight seeing we could pack in for 2 days. The location of the hotel was great. One night the weather was great and we all enjoyed the walk through the city back and forth from the Washington Monument. It is quite the walk, so if you are not up for it we also took a cab and used Lyft in which every place only cost about 10.00 to get a ride to and from the hotel. I also feel compelled to mention that maybe it was the look on our faces when we stepped out of our car after the long traveling experince with 2 small kids, but whatever it was they upgraded our room to a balcony! I think her name was Elena that offered the upgrade, and it was very much appreciated!
Service was so so at restaurant Nice guy who was trying but he was just not trained well enough. Reaching over us and forcefully putting plates down etc..
This place has a nice vibe, clean beds and bathrooms, full bar/restaurant in the lobby. Coffee service and newspapers are just down the hall. Valet parking was easy. Bridge to Georgetown was a block away and very lovely. The stay was worth more than what we paid for sure.
Great decor, excellent staff, nice toiletries Take advantage of the $30 valet parking. The self-park is $18 and navigating the garage stairs/doors/elevators to get to the hotel desk with luggage is a hassle.
The staff was friendly The AC was broken the entire time. Was given free breakfast, but had a hassle actually getting it.
Friendly staff. Clean, well equipped rooms. Quiet, got great sleep. Self park lot was full, had to use valet. Oh well, valet staff was very nice.
Nice hotel. There was no bath robe, the body wash did not lather well and the valet was a bit expensive and the valet was not explained correctly so we had to stand and wait for our car.
Comfortable bed and decoration the price is not includes breakfast
Early check-in Safe was broken. Door lock had to be reprogrammed during our stay.
My husband and I splurged on this hotel and were surprised to have this be the worst hotel that we have ever experienced. I called the staff earlier in the day to inform them that we would be arriving late. They told me that everything would be ready for are arrival, however this was far from the truth. The staff told us that they had overbooked the hotel and that they would be moving us to a hotel down the street and they would cover $10 of expenses. The staff was not apologetic and was in fact put out by the fact they would have to help us move our stuff. By the time they got around to helping us, they made us so late that we could no longer order room service and they complained about us in front of us the entire time. In contrast, the staff at the Hilton saw that we had been moved and immediately comped our breakfast. The final straw came when Le Meridien staff tried to make us pay for having our cars parked there overnight. After much discussion, they finally covered our parking fees. DO NOT STAY HERE if you have the choice. However, I would highly recommend the Hilton that is located nearby.
View of Georgetown, DC. Bathroom was bizarre. Too much room overall, too little counterspace, mirror difficult for right handed people because of proximity to wall
Helpful, friendly staff. Clean, comfortable room. Convenient parking. Location on flight path of national airport.
Location Room wasn't clean. Carpet smelt like cigarette. They charged me for parking that I did not use.
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
Location was excellent, most staff was nice and helpful. If you wanted Wifi, you had to pay extra. Channels on the television had horrible reception 9/10 times. One bellhop was incredibly rude when I asked to use a luggage cart, that were kept in their storage room at the moment, as I had multiple heavy bags to load in my car. Parking was outrageous per day ($60). This parking fee was also not included on Kayak or Pricline.
Room. Cleanliness. Privacy.
The room was excellent. Staff very courteous, friendly and helpful. I thought the cost for overnight parking at $59.00 was high for a guest in the hotel
I did not like the fact I had to pay valet for parking or find my own. I feel if I m paying for the comfort of staying out of town then that is something that should be included.
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
Spacious room with super comfortable bed. No warning for the loud construction noise just outside our bed window at 6:30 am Sunday and then 5:30 Monday am. When we complained the front desk said nothing could be done.
Proximity to WH
The staff was excellent, friendly and welcoming! Great location, clean and very spacious room. Will definitely book again when back in DC! Nothing
Everything was great No internet even though we paid for it
Our stay at the Renaissance was totally top notch service. Everyone is very pleasant and professional. Will definitely stay again. NOTHING!
Hotel was conveniently located within walking distance of many restuarants and several blocks from the train system to get too and from many sights. Hotel was clean and staff was extremely friendly. Would definitely stay again.
Restaurant and front desk staff were great Requested that room be cleaned at 9am and returned at 4pm room was NOT clean.
Restaurant was very good, but very pricey. The entire time we were there, 4 days, there was the same pile of dirty dishes outside our room.
Love a new, clean location and very friendly service - the gym was very clean and the towels really help...machines in great condition The wifi wasn't working properly, but the staff credited me right away.
Clean. Friendly. Easy checkin and out All went well.
Comfortable beds, nice view, location to the ballpark
The room was clean and the beds were extremely comfortable. Staff was friendly and knowledgeable. Nothing to dislike
The hotel was nice and the location was great for work. I was charged three times for the same room. I am still fighting to get one of the charges reversed. While the staff at the front desk were unable to help me, I was transferred to a very nice young lady who I have been working with ever since. She admitted there was a mistake and has been helpful. But, the bottom line is that I checked out 2 weeks ago and the excessive charges have not been returned. BUT, nice place to stay. Just be able to handle a surprise.
Lobby and pool are nice, location is close to metro Our bathroom was run down the finish on the tub was peeling off, little knowledge abt are restaurants and the concierge comes in at 11:30 so if you need lunch reservations you are on your own, they sent me to a closed restaurant.
Comfy The food at the breakfast Buffett was terrible. The eggs were runny and tasted like they were liquid eggs. The fruit tastes like it was packaged, not fresh. You could just tell it was all cheap food, nothing was fresh. The air conditioning in the hotel was either not working or not turned on. All of the common spaces were miserably hot. The fitness center was a joke. It was in a dark, dungeony basement. There were no fans to keep it cool. The equipment was cheap and the tvs on the treadmills didn't work.
The staff was incredibly helpful. I worry about travelling alone because I am disabled. This is one of the two best hotels I have ever stayed in. The other one was another Marriott! My room was comfortable, the room service & restaurant were both good and the staff was courteous. Being disabled, I required extra assistance at times and also moved slower than most people due to leg braces. The staff was patient and understanding, that doesn't happen often in my experience! The only shortcoming I saw at all was the bathroom in my room. It appeared to me that the housekeeper was taking shortcuts when cleaning it. Everything else was just fine.
I am disappointed with kayak as I cancelled this reservation via my kayak app on 31 August but when I returned to the app on 6 September to make a rental car reservation learned it was still listed as active. I called your secondary hotel room provider "getaroom" who could not explain what happened only that they don't allow cancellations through kayak's site. I do t think this is fair and would appreciate being refunded the full cost of this reaervation $423.81. I appreciate your attention to this complaint.
Great location for using metro for transportation. Was able to walk to many historical sights from hotel. Would stay there again.
Nothing seemed to work or was up to date. The TV didn't work, the shower drain was incredibly slow, one of the lamps didn't work, I scraped my hand on the bathroom ceiling because it was so low, and my room service food arrived cold. I wouldn't stay here again.
The hotel was reasonably close to the Roslyn metro station so it was easy to get to and from D.C. The view of the Potomac and Georgetown was gorgeous. The bellhop was very nice and helpful. The fruit infused water in the lobby was a refreshing treat. The bed was comfortable. The outside pool was small and crowded, but it was the week of Fourth of July. The tub didn't drain as you showered. My biggest complaint was that housekeeping didn't clean our room any of the 8 days we were there. I tried to resolve the problem on the sixth, seventh, and eighth evenings of the stay but each day we returned to our uncleaned room.
I was visiting for the Marine Corps Marathon & this location made race day stress free since I could walk to the start without hassle of needing to use the metro or other transportation. The air conditioning unit made a loud click each time it turned on which was annoying when sleeping.
Professional and friendly staff Clean room and excellent housekeeping Comfortable bed and pillows Reasonable parking fees and covered parking available Bar and restaurant on site Ready access to DC via car or Metro Room and bathroom on the small side Noise between rooms
Everything was great. Nice pool and workout facilities. Room and amenities were nice. Nice and quiet. We really wish they had free room wifi, there's lobby wifi but for room wifi you'd have to pay 12-17 dollars. Also the tiny Starbucks coffee downstairs wasn't up to the quality of a regular Starbucks.
On the night I have arrived (very tired, by the way), I was informed by a rather impatient receptionist that there is no room for me - despite the fact that my card was charged in advance (I presume that big hotel chains oversell). After some consideration, I was put in some hidden room on the first floor, where the view from the window was literally the insides of a booth attached to the building with construction materials in it. Trying to cope with this situation, I had a dinner at the hotel restaurant - just to get a food poisoning (the food was certainly not fresh). Next day I was moved to a slightly better room. Overall, the hotel is in a desperate need of renovation (except for the lobby which looks OK) and better management - one of the worst hotel stays I have ever had. The location is bad - there is nothing in the immediate vicinity, and the commute to Arlington or DC is not convenient.
Convenient location with quick access to D.C.; VA & MD. It's obviously an older hotel in need updating but it's none the less nice. Good amenities; room service menu and quality of food was adequate. Nice gym. Great views from the top floor. Didn't take advantage of concierge lounge but the staff made me aware and thanked me for platinum status. The wing of the hotel And room I was in was the closest to the road and interstate; the windows were not sound proofed and the noise from the traffic (just normal road noise) keep waking me up all night (and I take sedatives to sleep). I've stayed before and the room wasn't on the interstate side and it was fine. Just make sure to get a good location away from traffic.
I like the proximity to downtown DC as well as Pentagon City where they have plenty of restaurants Wi-fi isn't free and the $13 per 24 hrs is kinda steep.
The view from the room! The food
It was close to everything but quiet and spacious
Convenience to Reagan Airport for price
Nice hotel, location is awesome as it's very close to DC Room was facing the street. If we opened our window shades, being on the first level anyone would be able to see us which can be uncomfortable and doesn't make for a nice view. The room neighboring us was obviously over the 4 person limit playing loud music, yelling and partying. It took 2 calls to the front desk and 4 hours to get them to quiet down. My husband and I were looking to relax and get some sleep instead we got an unprofessional hotel who lets teenagers party whith no regard to other guests. Never were allowed to speak with management nor were we offered anything to compensate our troubles. Nothing against the hotel itself it's a nice hotel although the rooms lack a fridge/microwave but the staff and management and security here are the real problem.
Location is convenient to Pentagon, Western DC, and good highways within a block. Price - special low rate for the 1 night Dark room, needs updating. Room had 2 double beds, was told by staff that hotel did not have a room with a queen bed which we wanted. Make sure you keep a key after checkout if you need to drive your vehicle out of the attached garage. I didn't and had to go back to the front desk (on an elevator). Check-in was a little slow.
I did not have hot running water during my stay, or at least I did not know how to work it. Perhaps I am not used to it, but I had to pay for parking and for the wifi which is usually complimentary in most hotels.
Free drink and breakfast tickets due to room unavailability. Room wasn't ready at 7pm.
The shuttle service made this hotel very convenient.
I love that this hotel offers a shuttle to DCA and the option to park at the hotel while traveling. We were in a room right on the street and it was very loud all night long!!
24 dollar extra per day for parking.
Only that it was close to attractions. Everything. Very rude staff. Check in time was 3 but didn't have my room ready until 4:30. Horrible at customer service.
Nice room and very clean. The $38 Valet Parking surprise with no other parking options.
I greatly appreciated the shuttle service to and from the airport. It was very convenient. My feet were very happy to find out that the shuttle would pick you up from the metro station as well as dropping you off there. It was a great service.
I had a very good experience at this location. My room and the staff was great! I had a medical emergency during my stay and the security staff along with the manager accommodated my family beautifully. The security manager also followed up with me upon my return home. I was shocked to experience such professionalism and compassion with any hotel company. Thank you!
Friendly, helpful staff. Came and picked us up from Crystal City restaurant during heavy rain storm. Restaurant buffets were a good value for the quality of food provided. Good proximity to DCA. Room cleaning services were very good. Pool was not clean, probably due to the overcrowding with children on the day we were there. Proximity to the metro not close but staff made frequent trips during the course of the day.
Great Room, staff was very friendly, location was close to restaurants. Quite the walk to the Metro station. The hotess said 8 blocks, it had to have been longer than that!
Bedding was super comfortable. Room had not been cleaned well from previous occupants. Trash on floor in bedroom and bath. Two double beds yet only two sets of towels. When four people are in a room they need more then that.
I cancel my reservation before arriving after I saw parking cost $27 a day. I stayed at a different hotel which turned out to be much better, with free parking & a shuttle.
The room was very clean and spacious. The bed was comfort also. I would've like to have had a refrigerator in the room.
Nice and quite I had spots on my carpet
Very friendly staff, good conference facilities. The bath tub/shower was very poorly designed and the plumbing maintenance was notable. small parts missing from faceplate of faucet, significant difficulty to turn on/off. Also very annoying that there was no fridge. Also conference catering support staff was very inflexible-for lunch one day our series had let out about 20 min early. All of the lunch spread was out and the staff was standing there in front of it preparing/readying nothing - great! They were ready early-but then they made us (ultimately about 80 people) wait for 20 minutes politely in line until they let us start the line. That seemed completely unreasonable, and without reason or basis. I did not organize the meeting this year but I may in future years, and this catering in flexib
food and service was good My husband and i were given an end corner room 302 that was way to small and gave a confined effect. We spent as much time out of the room as possible. Parking was also difficult due to lack of easy access to our vehicle asit was in an underground garrage.
The staff was warm and welcoming from the moment I stepped through the door with my 12 year old. I detest the hold hotels put on your credit card and don't release for days and was told I could pay the $50 incidental in cash (which I received back at checkout before the housekeeper had even cleaned the room). The room was indeed small with only 1 bed which would have been a problem if I hadn't been traveling with family. However, it was clean, along with the bathroom. I did whack my elbow against the wall as I was showering as the stall was a bit cramped. We received great instructions on how to make our way to the White House and monuments - - all within walking distance. We finished our running around a bit early so we took advantage of the 2nd floor lounge for about a half hour before heading back to Union Station. There was an industrial coffee/espresso/cappuccino maker, tea bags, newspapers, a big screen tv set to CNN, a charging station, computers etc. The rooms are too small for friends to convene comfortably so the lounge is a nice spot. Convenience: A block away from the Circulator, a block away from the Farragut North and Farragut West station (it is actually on top of the Farragut West station, however, the entrance is closed so it's necessary to walk to the other side a block down). The complimentary bottled water saved us some money and we surely took advantage. The shower was uncomfortably small for a tall lanky person like me. Whacking my elbow against the wall isn't something I expect to happen in a hotel (usually hotel bathrooms are more comfy than my micro bathroom at home in NYC). Also, the room did not have a mini fridge which would have been nice for our leftovers. The hotel is downtown so the area at night is sparse (still feels safe though). You'll need to take a little walk to find some good breakfast if you set out early on a weekend because the nearby places are either never open on the weekends or only open closer to 9 am.
We went to DC to celebrate my husband's birthday for a long weekend. We looked for a long time online and a lot of the offering was overpriced for the amenities available. The Club Quarters was a great find!!!! The staff was very helpful throughout our stay. There is an espresso bar on the 2nd floor!! We were a few blocks from all the greatest attractions, walked to every site. Never had to take a cab or the Metro. Overall, we had a wonderful stay and will come back. We found a gem in D.C. and will be recommending it to our family and friends.
Staff and free snacks were great. Nothing
The location 24 hr coffee station clean rooms Small room configured & supplied for the single business traveler. One bath towel 4 the family.
This is a great hotel, simple and convenient. The rooms are small, but quiet and the location is perfect. Right next to the metro and near the White House and mall. A little small... but otherwise great.
Location, convenience Rooms are dated, small and dark
Well maintained older hotel convenient to restaurants and tourist attractions. Nice linens and towels. Great cocktail lounge. Friendly and welcoming service. Street noise; will bring earplugs next time.
The location for downtown dc couldn't be better, and staff was excellent and very helpful Room was small but for the price value of everything else it didn't matter
The location was great as was the staff.
We were in DC to visit our son at GWH. Clean and efficient. Perfect location to the occasion. The bed could have been positioned 90° to the 8' room width.
Lots of foodie options and gourmet coffee within a five minute walk. Close to subway. Acceptably clean. Clearly some deferred maintenance in the guest room bathroom.
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
Clean room Quiet Friendly Staff Great location Great price Nothing!
The room was very clean, the price was reasonable for downtown DC. Went to get away and attend a Wizards game, and the location is perfect for attending events at Verizon. Would absolutely stay again. Pool water was cold.
The location was great and the rooms were updated. To big. Staff was not very friendly.
Close proximty to city center, metro access through lobby. Nothing
It was clean The parking very expensive
The Grand Hyatt is our favorite hotel. They have everything from good food to gift shops to a pool. I would highly recommend it! The room service options were slightly limited
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
Location was excellent. The hotel is really nice and the price we got could not be beat.
I like that I was created with champagne and the staff were very friendly!
Location, room size
- Indoor swimming pool was closed though hotel's website says that they have a swimming pool facility and it is open. the staff said that they have closed it due to end of season which was not convincing as the pool is indoor, the weather was very hot and all other surrounding hotels' indoor swimming pools were fully operating. - No dining room service - No buffet breakfast
The room I got was pretty big. The furnitures were not the most stylish, but comfortable enough. They have shuttles to the airport and the Metro station, which is very convenient (but not 24/7, so check the schedule). Location is also convenient, close to a good number of casual restaurants. The shuttle tracking website is useless. Marriott shuttles at the airport has "north loop" and "south loop" that go to different hotels -- very confusing and not correctly shown on the tracking bus. I ended up waiting for more than half an hour for the correct shuttle. I recommend calling the hotel for actual shuttle arrival time, and make sure to verify the destination with the driver before boarding.
Not many restaurants around.
Location Even with the AC on the room felt humid.
The location was ideal and conveniently located to a variety of attractions with a huge selection of ethnic cuisines. The overall place was clean, pleasant and met my expectations. Large group of teenage tourist were loud when arriving back to the hotel but that is expected..
CLEANING CREW FRIENDLY QUIET Shuttle service to metro was lacking had two call twice 1 day with no show had to catch other hotel shuttle to get back. Buses kept breaking down so did not know which vehicle was mine and no marking on shuttle. Was told that shuttle would drop me off close destination twice but was dropped off at metro, had to buy another card to get to destination.
Parking was so expensive.
Price for location near airport. The room was a bit worn, though not yet shabby. Mattress was a bit soft for my taste.
Staff were very friendly and professional, and helpful. Rooms were very clean and smelled good. Staff in restaurant/ bar were even more helpful and friendly. They came by and checked on us and brought us more drinks while we stayed longer in the eating area. The price for this weekend. However it is a busy weekend for any inauguration so I can understand the increase in prices. The hours of the restaurant in the hotel were very limited. I would prefer a little earlier on the weekend, and later at night.
The room was really clean, Frank always made sure to welcome us back to the hotel and ask if everything was ok It was more expensive than double tree hilton, room was a little smaller than dth and they did'nt charge to park the car on their property.
The location, room, and the entire facility.
Staff was very friendly and the room was clean, comfortable, and dark at night. At check in my wife asked about a refrigerator since she is pumping and the young lady had one sent to the room. The refrigerator was broken. We were able to make due with ice from the hall.
I liked everything. The room was modern, well appointed, with a comfortable bed, and spacious bath. The staff was as pleasant and helpful as any I have encountered in some time. The location is great! I ate in the restaurant once and I enjoyed my meal. I look forward to my next visit. The closet space in the room I had was limited and would probably be tight for two people. This is a very small fault in an otherwise very pleasant stay.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
The staff and service was first-rate and the location made walking easy to the various monuments and museums. Also the train station was in easy walking distance. I can honestly say that there was nothing bad about this trip...my wife and I had a wonderful time!
Location and cleanliness
Very polite & accommodating There was 1 towel for 2 guests each day that required making a phone call for towels everyday. There was no blanket on the bed, just an abrasive comforter that was too hot. The room was never cool enough. We paid for a room with a view, but ended up with a room that looked at a wall.
The staff was very friendly and helpful. Miscommunication in the lounge regarding a wine selection, and subsequently being overcharged.
The people at the front desk, the concierges, the doormen, and the housekeeps were truly concerned about my comfort and seeing that I had the best possible time in Washington. Your concierges are extremely knowledgeable and took the time necessary to help me find stores and restaurants; making phone calls for me to get things done. My own family doesn't care for me that well! Cannot think of anything. Oh, there is one little thing, the front door to my room, number 302, sticks. I meant to inform the front desk, but it was so insignificant compared to everything else, that I forgot.
very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.