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we were upgraded to a Loft Apartment
They upgraded us to a loft and the staff were very accomodating. I know it was no the hotels problem, but starting early Sunday morning and crane was busy being anchored at 9 Dorp Street for a generator to be hoisted onto the roof of the building. It was extremely noisy and disturbing. The sound proofing of the room is not very good either, making the main road below very audible and once again disturbing.
Relaxed but better class
Very close to the V & A waterfront which is a gateway to lots of tours etc.... I was only there for one night.
The staff were particularly helpful and friendly. Having a pianist playing at breakfast was a very nice touch
breakfast, Butcher's Grill & parking
Good hotel that offers value for money A little too far from the waterfront. Taxi's arranged by the hotel are far more expensive than those that can be self organised.
The rooms are clean, and well supplied with knickknacks if you'd like to spend that kind of money on drinks and snacks. I was disappointed that I was given a room with a single queen size bed. I'd ask for a double bed, which I thought would mean two separate beds. When I checked in with my daughter, I was disappointed that the front desk told me I should've asked for twin beds. There was no option on their website for twin beds. There was an option for two adults which I interpreted as double beds, since that was an option.
Very good location, just 15 minute walk to the Waterfront and 3 minutes to Long street. In room safe stopped working and even after the supposed fixing it didn't work properly. The internet connection is bit too expensive.
Friendly staff and comfortable rooms with all the ammenities.Good location.
size of room, location, very competitive price, excellent restaurant attached
View of Cape Town. Size of rooms.
Spacious room, friendly staff, comfortable bed and appreciated teh assistance with teh baby cot. Breakfast was fantastic. Thank you!
easy acces to Cape Town and the West Coast
The friendliness and helpfulness of staff The lack of signage en-route to hotel. Housekeeping should not be turning my bed down at 21h00, but earlier
Amazing view on Cape Town. Close to industrail area for customer visits. Hotel on the beach Every single service you have to pay: internet, you can not even borrow an iron they charge you...
Mostly the view, the room was well laid out and clean particularly the bathroom and shower. We both found the mattress to be very hard.The restuarant was a bit over priced
We notice that a room service food was outside one room for two days before they removed it. The breakfast was poor, we asked for Honey and we received an empty bottle of honey.
Modern rooms Good breakfast Overpriced.No atmosphere of a hotel Not convenient to the city
The hotel is right on the beach and has an excellant view of table mountain. This hotel is an example of doing the right thing but not doing it right. It has no atmosphere, its staff unprofessional and its restaurants, room service and other services are over priced.
The staff was very Friendly and that was fantastic to stay there. We enjoy the restaurant. What a feast.
It is a very relaxed hotel with friendly staff and a quiet location in lovely grounds For my last 2 visits there have been noisy building works during the day so one cannot have a nap in a bedroom
Total experience.feel good feeling.breakfast
Attention to service from the staff and their friendliness. Quality of the food (breakfast, Garden Lounge and Splash).
Quite, clean rooms and friendly staff made stay very enjoyable TV selections (limited stations
The staff were very considerate. it was peaceful. the food was excellent.
A quality hotel with a nice feel and ambiance with top class facilities
The staff was EXCELLENT -- accommodating, friendly, and on-the-ball. I was very impressed!
The Spa was great though fairly expensive. The room was comfortable and breakfast was great
Total relaxation. Staff friendly and courteous. Cannot fault anything in this lovely hotel. I look forward to returning. Location was a slight problem without own transport. The hotel claims to have a 'shuttle' bus to and from Cape Town. This is hardly a shuttle, leave hotel at 10 a.m, nothing back until 13.00. 13.00 from the hotel returns at 18.00.At 90R per person each way it's quite costly. I feel the hotel should look closely at this facility.
location, privacy and ambience with friendly staff. should have been warned of renovations in progress
Vineyard is a favorite of mine - have stayed there many times since 2000, upgrades evident, very clean, quiet, beautiful rooms, great views of Table Mountain - very peaceful and historic. Great restaurant and lounge, wide array of breakfast foods. Staff is super! No
The size of the rooms, excellent design details of the hotel, the butler service and the complimentary shuttle service to the waterfront. Inconsistent housekeeping services
The rooms were very clean and the staff was very helpful and accommodating to us. They went out of their way to ensure our short time there was enjoyable. The location was fantastic and within walking distance to many things we wanted to see and do.
Pool deck, 1800º Restaurant, Hotel Staff, Hotel Facilities, Parking lot, Good Location Bed Size, Living room Window without shades
Well located and staffed hotel/residence with fine decor. Breakfast is not up to 5 star expectations. Used towels disappeared quickly without being replenished.
Everything was excellent. The staff couldnt do enough to help make our stay exceptional down to the duty manager spending over an hour getting my laptop up and running. To be able to have a car and driver to take us around free was an absolute bonus. The little bit extra that we paid for this hotel was easily compensated by the savings we made in not having to use taxis. Nothing
Very nice hotel and very friendly staff. Great Location, excellent SPA. Highly recommend it. I heard that If you add your tip to the bill, the hotel do not give it entirely to the staff.
A very luxurious feel -a little over the top even w door man, front desk walkin you to your room... Full apartment, lots of room to spread out, large bedroom, nice bathroom, 2-3 blocks of nice places to eat and shop right next door, but not real close to attractions No black out curtains on living room/hall windows and no door in the bedroom prevents you from getting it dark in bedroom to go to sleep- brin an eye mask
good proffesional service. rooms are spaceous. location is excellent. the rooms are fully equiped with everything you need and are well maintained.
the way they welcome their guest is awesome. I really enjoyed the dignity given to the clients.
After a week on safari and in some bed and breakfasts in Stellenbosch, my wife and I very much enjoyed our two-night stay at Cape Royale. It was indeed luxurious. The whole hotel, including the rooms were very clean. The staff was extremely professional, efficient and friendly. The parking was good, safe and reasonably priced. The location was also good. We didn't make use of the hotels facilities, but we enjoyed our stay very much. Our only small gripe was there were no towels and no napkins in the kitchen. A roll of paper towels at least would have been nice.
Amazing hotel with prompt and courteous service. The staff were great and the hotel was terrific. Minor draw back was that you need to take a cab to most places but can easily walk if you have 15 minutes to get there.
staff were super supportive. very good location and close to Waterfront Security reaction toward the incident of theft I had in the hotel House keeping is not up to 5 star level, we had to request soap and shampoo although they had cleaned the room just hours before our request.
The room was clean & fine. Bathroom was with tile heating & very clean. Although it was written free wi-fi is only at the lobby, there was hotel wide wi-fi, including rooms. Everything was perfect about the hotel. Shuttle service is very useful. Just one of the reception staff was rude. Other than that everything was flawless.
The Spa on the 19th floor is really relaxing and very clean. The breakfast downstairs was of a high standard and obtuse there was awareness re health eg smoothies etc. The room was comfortable, very corporate- the bathroom is cleverly designed and very user friendly.
Comfortable, clean and modern; we stayed in a suite which comes with a great breakfast and cocktail hour
The location of this Hotel is perfect for business trip. The price for this hotel is quite worthy.
Excellent location, shuttle to waterfront reliable, excellent breakfast, very pleasant surroundings, intererior excellent, comfortable atmosphere, friendly and helpful restaurant staff, very clean sporting facilities, pool, shower, jacuzzi, etc. Swimming pool too small, cleaning of bedroom was erratic,
Extremely pleasant, capable, and helpful staff ! Well appointed room with great view ! Exceptionally good black-out shades in room that permitted good sleep while adjusting to new time zone ! Very comfortable, Quiet room! Good spa facilities. Good on-sight restaurants. Good buffet breakfast. Excellent wifi, including in the room !! Beautiful design/architecture. Bright and cheerful. I REALLY LIKED THIS HOTEL !! Minor complaint: The "lap pool" usually did not serve for swimming laps as it was the only pool at the hotel, it was only one lap wide, and was used by guests for simply lounging in the water. However, the gym was well equipped, so I was still able to get good exercise.
Good location. Very neat and modern. Staff friendly. We had to pay for our parking ticket every day. At these rates I think it is rediculous
Location House Keeping
We received an upgrade to the Executive Club Floor This hotel is not the place to stay for couples or any romance. It is all business and has limited facilities for leisure. No outdoor pool. limited food selection. very sterile place!
high quality facility providing full service. Staff is competent, professional and helpful. Room are comfortable and clean. Food is very good. Internet works well Sometimes prices on high side for Cape Town where there are plenty of options
The breakfast.....was very good All three times my car parking was a problem...... First they misplace my key and had to wait 20minutes to find it..... then they brought my car out to early standing in the sun for 30minutes after I arrange when I wanted the car. We I wanted to leave after check out, my car was parked in and they could find the owner......so this experience that was suppose to be something nice..... was very frustrated.
The location is a right between downtown and the V&A Waterfront. Everything is walkable plus you have great cab service as well as the hop-on hop-off bus right out in front of the hotel. Since this hotel is adjacent to the convention center, getting to anything you want for business or please is easy to do. The breakfast spread in the mornings was excellent and the rooms were nicely appointed wth hotel being very clean. Since the hotel is at the convention center, if there is a large convention in town (that you are not a part of) you may get overwhelmed by conventioneers. There was a large ANC convention in town while we were there. The hotel was able to handle the added quests, so it reallly wasn't a problem but could be an issue for some. Check the Cenvention Center schedule prior to booking. The only other issue I had was the customer service in general. I really thnk this issue is more cultural to South Africa than it is an issue at the Westin. I just didn't feel like the conceirge's were as helpful as they should be getting tickets for me or helping me find a good restaurant. I sat in the bar area of one of the hotels restaurants (1 meter from a restaurant table - didn't realize it) and we asked to order a desert and was told we needed to get up an move 1 meter to the next table. This kind of rigidity does not exist in the USA..,.the customer is always right and we would have been served. That night we decided to get up and move back to our room. At breakfast, there was mixup with the number of people in our room booking (they claimed the reservatin was for one and we had two in the room). Breakfast was supposed to be complimentary but they made us pay for one breakfast each morning (200 Rand)....an inconvenience. I think this would have been handled differently in the US. Overall, I would recommend the hotel for its location and nice amenities, just don't expect 5 star American style service anywhere in South Africa. (Although I will say the overall service level in South Africa is much higher than anywhere I have been in Europe....espeicallly restaurants)
Wonderful, friendly, helpful staff Dinner at the Mint restaurant was only ok
Location, reception staff Breakfast takes long, Indian tea which should be available take longer than everything same for Indian menu not available immediately
Initial impressions was one of apprehension as I had to ask to be helped. Otherwise the staff was very helpful and displayed a level of professionalism Nothing
Breakfast was excellent, and the staff is amazing, particularly the concierge. Bathrooms have windows to the bedrooms above the tub... why?
At the heart of Camps Bay. Restaurants and the beach is next to you. Hotel staff was so helpful.
5 star without the attitude Nothing
Excerllent location, very comfortable and clean room, nice finish and decoration matching with seaside, quiet but convinient with shops, bars and retaurants within walking distance. Against to the price and rank of hotel, the breakfast shall have plenty of choices and also be free of charge, however, only buffet is free with limited choice and others, specially hot food will be charged.
Comfortable high class luxury hotel with friendly serviceminded staff at a great location.
absolute perfection and professionalism, bar facilities with the fire places briliant views from room, friendly and efficient service of the staff, 24hour deli and the cocktails are for sure the best in town - brilliant in all ways
The staff were friendly and helpful. Our room was excellent.
This hotel is all about location. 5 stars for location but not for anything else! If its location you are looking for then its worth the money. Not a high standard at all. Rooms very basic and cheap looking! The service in this hotel is extremely poor from reception to lounge staff. I would give it 2* tops! If its service you want do not stay here.
Confort of the hotel
Wonderful location, beach front and great friendly staff
The staff were genuinely friendly and welcoming. The ground floor bar could be a little more organised - slow to get the bill and ran out of nuts....not a major problem though
Great location on the beach, many nice bars and restaurants nearby, and easy and beautiful drive into city. Rooms are very elegant, restful and clean. A lot for your money by US and European standards. Service at breakfast seemed spotty. Management doesn't seem to have empowered staff with enough information or authority to answer basic questions or make basic decisions.
only the location too expensive for such one
Good location rather expensive for the type of room and hotel
Great hotel, Great rooms, Exceptional breakfast We had a "bad" luck, since our room shared a wall with a famous Jazz club Green Dolphin. We enjoyed the fine music from 8-11 in the night. (there are maybe 3 rooms in the whole hotel affected). One night we also went there. Nice club.
lovely room & service no real water view at Dock House-dining room small with no view. However, breakfast at main hotel wonderful - view, service & cuisine. Sorry we took the upgrade. rather stayed at V & A with waterfront view.
Breakfast buffet and view
Location and spacious room. the hotel need renovation. The staff does not respect the guest. They made me wait at reception to go verify if I stole in the room.
On the whole very good with one or two small reservations Hefty charge for late check out even though the room was not to be immediately occupied
The hotel was fabulous. The location and facilities were outstanding. The breakfast was wonderful. Most of all the staff was phenomenal. They were consistently courteous, friendly, knowledgeable and went above and beyond to make our stay absolutely phenomenal.
Location Bed was hard
location, location, location.....Excellent Staff!....Great Value!!
The service, the food, the gym and the pool were all very nice. The rooms were comfortable with great views.
The location of this hotel is incredible, right in the centre of the bustling Cape Town waterfront....you walk out of the front door and you are where you need to be. Very upmarket and classy!
Location, the size of the room and lounge room Problems with wireless seemed never ending. Little things like salt n pepper, some dishwashing liquid should be provided. If you stay for a night or two, is it worth going outside looking for some salt? I know it's cheap but I didn't have the time.
The room was very spacious and clean, the decor was modern, and the staff was helpful. The fact that there was no free internet or gym or pool facilities but was advertised during booking. However I was there on business so I did not need it.
Didn't like additional pay for parking and sometimes there wasn't enough parking spaces.
Very good location. Great rooms and service!
Privacy, Easy smooth booking, check-in/out. Centrally located. The rooms are modern and clean Lack of basic kitchen items such as a dishcloth, salt & pepper & dish washing liquid.
Very central location and just 1/2 km from the Civic Centre if you are flying, cost one way R50-00 per person. A small quantity of dishwashing power and liquid detergent could have been supplied.
Good value for the size of the room. Good for downtown business location. Breakfast was poor. Reception calling up on staff to check on room as you check out felt disrespectful to a paying guest. Was poorly handled. Was marketed as a waterfront hotel, it is not a waterfront hotel.
spacious accommodation poor kitchen utensils
The size of the suite with enough windows to open and let the light in The staff seems untrained. There were only 2 clothes hangers each of us and after asking 3 times for more hangers, we finally got a few on the third day. On the Saturday morning the cleaning lady was knocking on our door at 8.30, telling us she wants to clean the room now. There is also no dressing table or full length mirror in this very spacious room.
The apartments are beautifully appointed N/A
Staff superb, rooms excellent - perfect distance from conference centre. A longer flex on the iron would be good !!!!!!!
Spacious room Parking is terrible. it is badly designed.
Excellent setting next to One and Only at V&A Waterfront. Upmarket furnishings. Spotless.
We love the compound which is so beautiful and quiet. Especially it is very close to Waterfront with safe and short walking. The apartment is very well equipped and designed. With the good room conditions and location and reasonable rate, it is definately a place I will recommend. Super!
The staff was welcoming, the room/apartment was fantastic (clean, spacious, good location) and it was convenient to restaurants, shopping, and taxis. We only spent one night at the apartment before we moved into a beach house in Clifton and then headed out on safari. I wished I would have booked it for my last 2 nights in Cape Town after returning from safari and before heading home.
Everything was excellent Nothing
Our apartment was on the lower level, so we could pop out and into The One & Only Hotel for dinner and right opposite the spa. We loved that we could walk to the V & A at night and feel totally safe and secure staying at the apartments. The staff went out of our way to collect us, as unfortunately we had a problem with our rental car. So thank you for fetching us!
Beautiful hotel, pool area, spa. The breakfast buffet is excellent. The staff is incredibly helpful and attractive. There's plenty of parking and the facility is clean and hip. The rooms are perfect, including a computer in the room. Not much negative to say, as this place is great, but the pool gets overly crowded with locals buying day passes and the never-ending deep house mixes booming from the speakers get a bit mind numbing after 4 or 5 days.
Close to conference centre, affordable off street parking, free internet, nice breakfast buffet, quiet room. One international power point provided. Some obvious missing features -- no iron in the rooms, no soap or moisturiser, and yet premium international prices for a Cape Town location. The internet required daily renewed login which was a little annoying. Twin-share room was rather small, only ~25 cm between the beds. Only one chair in the room. Only total two spare power points. Our water bottle kept disappearing and re-appearing depending on the day.
The hotel is 5 minutes from the conference site where our conference is held. This is what I like the most as walking in Cape Town is not extremely safe after dark. It is not close to many attractions but it was okay for me. Other than that, services and staffs are reasonable. I did not get a chance to stay at other hotels in Cape Town so I can't make a fair comparison.
The lights wouldn't and air conditioner wouldn't work even with the key card
The service was great. Nice people....Good location. They have a free shuttle service for a 3km radius. The Rbg grill restaurant and the one one the roof had some great tasting food on the menu. We were in room 505. The toilet had a bad odour. Additionally, the A/C wasn't working on the first day but we didnt worry much because it was cold outside. They fixed the A/C on the second day but it again stopped working on the last night of our stay.
I could walk to the V&A waterfront or take the shuttle. As always the staff was wonderful. Safe location. Used Jarat for tours and pick-up which was a great choice. You can do cheaper but you get what you pay for. Would have liked it if you could have ordered food at the bar past 10:30pm.
The view is incredible and location. However very lacking for a 5 star hotel, service was terrible and slow, and the hotel looked very tired in places and dated. As a business traveller the room service menu was very limited. Very expensive for what you actually got. On a positive note did feel safe and secure. Yes service for a 5 star hotel was very poor, they did not get one of my orders right!
The staff was very helpful in arranging outings for us, very accommodating to all our needs. The food in the restaurant was wonderful and the service was top-notch. There wasn't anything I didn't like about the hotel. Would definitely book this hotel again.
View from terrace at breakfast / evening.
Staff from the reception to the hotel operators are largely incompetent, at least the dozen or so we met. Especially the mid-level is a problem. The bottom level staff were fine, but from there up, it was a disaster! see above
Stunning location in on of the world's most beautiful cities. The cocktail deck is simply gorgeous. The views from the rooms, inlcuding a large balcony. Outstanding. Hotel is in an aging building, not quite up to scratch given the room cost. My plumbing groaned and shower flooded! Service is average, simply no edge. But, the location...!
Courteous, pleasant, helpfulFront Office and Guest Reataions. Excellent, knowledgable Concierge attention. Fantastic location on the Waterfront with stunning all-round views. Perfectly located for the World Cup Green Point Stadium. Houskeeping well-meaning but occasionally under-performing. Dining facilities lets them down: poor selection of dishes and rather indifferently prepared and amateurishly served. Lets them down.
Hotel was fantastic ! My cc was billed twice as kayak or get a room.com says they received two reservations at the sand time from me! I only received one confirmation! I spend 30 min on the phone on my dime trying to get them to refund the second charge and it's still not done!
Willingness to assist in extraordinary requests. i got the impression the B team was on duty compared to my previous stays.
location room price was excessive
We felt very secure at this hotel. The staff were all very friendly and helpful.The hotel was very close to city. For the price of the stay at this hotel we feel it was very overrated.The price was far too high.The room was nice but needed to be renovated or updated.
The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic. The attitude of "manager" (in charge of seating) at breakfast.
What is there not to like? ha ha
the fact that sex workers are alowed on the premises.
Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good. Could do with better design barth.
Location is perfect for the full Cape Town experience and staff could not have been more helpful or friendly. Rooms are very comfortable and clean and hotel felt very safe. They also have a sister beach club at Camps Bay which is complimentary and a fantastic added bonus to an already superb hotel and holiday experience
Clean,excellent service,very polite helpful people ,very organized,excellent cuisine,very beautiful area,feeling of safety The swimming pool could be possibly renovated
Checking in and out was very swift. A really comfortable room with all the needed amenities. My room did not have hot water. In winter this could be a problem checked
outside noise level, some double glazing would be useful
The staff went out of their way to let us feel at home! The rooms are very small and the bathroom needs upgrading
Location was great. It was next to the Victoria mall and near transportation routes. Hotel was a bit run down. The rooms and bathrooms are in need of some refurbishment.
The warmth and welcome of the hotel staff - efficient service - dining no matter what time of day - was carried out with care and courteously - staff approachable with warm smiling faces. No
Convenience to the waterfront and safety (felt very comfortable walking around the area) The rooms are a bit dated but I understand refurbishment is being carried out.
The hotel staff were very friendly, helpful and respectful. Shows excellent customer service apptitude. The tourist assistance staff were also especially efficient. Facilities like spa etc were at a different location, sister hotel - not very convenient. The swimming pool may do with some cleaning up.
The convience to every thing. The willingness of the staff to make our stay very comfortable That there was only Malay type food available at the Restaurant in the Evenings, meaning we had to go else where to eat .
Ambience, accessibility to the essential needs such as shopping, restaurants, None
Great service good breakfast Very minor but felt being charged £7.20 for 4 small waters at breakfast was not correct
excellent staff and rooms very good spa not really finished when we arrived. Pool small and not always useable due to wind. Did not get mountain view from all rooms as promised
Good value for money and good service None
Prices and service The view
The look and feel. The hotel is fairly new and there are some teething problems which need to be attended to. For example, I was nearly electricuted in the shower, the access cards had to be reset every day of my stay (5 days), my wall plugs were not working and kept on tripping, the gym is of a poor standard for the size of the hotel, waited for an iron for more than 2 hours despite phoning 3 times at reception and even walking down to let them know face to face. The staff at reception needs to be properly trained though, I do not think they fully appreciate/understand the needs of the paying guests. On the contrary, the managers are exceptional and the maintenance guys are super.
Breakfast was excellent and staff very friendly and understanding. Maintanace department must up their game. Reportted one problem in two days without resolution.
Pleasant and efficient staff. Comfort and modern design. Bar area was very interesting and availability of draft beer most welcome. Locality is not the best.
We stayed for a week end and enjoyed the comfort, the staff is very good, rooms are clean. The deco is beautiful and unusual nothing to complaint about
It is very trendy! Such a beautiful hotel!