Meininger Hotel Saint Petersburg Nikolsky

The hotel claims to the medium/high level and at the first sight it migh seem so but there are some fundamental things to improve. Very big spacious room and bathroom. All the facilities are new and well kept. There are two elevators, ironing room, bar on the gorund floor open 24/7. Across the street there are shops and restaurants of any kind. I did not hear the other guests at all so the walls are thick enough. The position is good for the walking to the sightseens but if you need to use the metro it is not that close - about 10-15 min walk min.

1) STAFF is not very professional. Starting from transfer (wrong information provided) and following with endless check-in in the hotel the middle of the night with no details provided, unfortunately the communication with the staff was quite difficult. There is an evident lack of experience but also poor personal approach. Also during the day reception is always full of people (mostly school students) so the line is infinite. 2) BREAKFAST: buffet with quite poor choice. For the things you offer it should be included in the price or, if charged separately, the price must be much lower. Equivalent of 5 euro for piece of bread , cheese and ham with a cup of tea or coffee is to much for SPB. Down the street in a caffè you get better treatment for half price. 2) ROOM: - beds are very uncomfortable, the mattresses are separate and there is a hole between, the pillows are too thin, you have to use 2 at a time but it is still very uncomfortable. - The wardrobe is big but only with some hangers, no shelves to put the things lying down. - There is no shelf inside the shower box to place the shampoo etc. No glass for toothbrush. - The tissue box in the bathroom comes off as soon as you try to use it. - There is no telephone to contact the reception, you get to go downstairs for any necessity. The worst thing though is the central Air Conditioning that can not be turned off or changed. I've been freezing all the time and the staff told me there is nothing they can do about it. Since there was 30 degrees outside and 19 inside I had to open both windows to let the natural heat enter but together with the heat entered a lot of traffic and street noise so I've got almost no sleep at all.