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Apartment facilities very good and great value for money
I loved the accomadation of the lodges.There were 5 of us and yet we did not feel cramped at all.The wooded walks all around the hotel were very well laid out and the children adored going on these adventures! I didn't like the fact that the bar menu closes at 6pm.Also when we did get room service we had to walk to collet the food from the lodges which on a rainy night wasn't that pleasant.
Ambience and location Needs more lifts installed
The relaxed atmosphere and the magnificent surroundings. We felt we were in another world which was peaceful and beautiful. Highly recommend. The excellent low-key service contributed to this otherworld feeling.
the relaxed ambiance and the magnific SPA and Pool area the entertainment in the bar was terrible
Room was very small and in need of some refurbishment. Also water was cut off (not the hotels fault) for most of the first day of our stay
The grounds are amazing. The free boat ride is a lovely touch and the music in the bar in the evening was lovely. The spa was lovely.
Charming old world hotel, excellent spa, fantastic walks
We enjoyed a very relaxing family break surrounded by beautiful grounds and it was a perfect location for touring around Kerry. The pool closing time 5pm for children under 16yrs was too restrictive for our older children 11 13 and 15 yrs. It meant after a day touring the area they were home at 6pm and unable to use pool. Unpopular decision on part of hotel.
The scenery was amazing and the food was excellent. Also enjoyed the lodge which was very comfortable and spacious. Couldn't say I disliked anything about our stay and would certainly go back again!.
A very relaxed atmosphere in the hotel. Staff very friendly and helpful --- nothing was a problem.Loved the walks around the Hotel and loved the views from our bedroom--- view of the lake and mountains. Would love to see a swimming pool in the Hotel,
The quality and attention to detail from the courtesy biscuits to the luxurious bed linen
The rooms were spacious and comfortable, with a beautiful view. The bed was comfortable and the house staff most agreeable. Apart from the guestrooms, there is no apparent place for relaxing or reading. The open plan of the foyer is pleasant for the visitor, but it does not make for generating any atmosphere of comfort for the resident guest.
the staff were exceptionally helpful and cheerful
Hotel was clean, staff very helpful.
fantastic lovely place to stay very convenient to village
The location on the ring of Kerry is fantastic. Fact that hotel is within walking distance of village also a plus. Great sense of space in the hotel rooms.
food excellent no
first class food rooms elevators staff. Ideal base for touring Kenmare and Bantry bays and peninsulas
The hotel was fabulous, the staff were very friendly and courteous, the food choice and standard were terrific and the rooms were of a very high standard.
Convenient for the Town Centre Breakfast Buffet not replenished after Coach Tours had eaten. Current bulding on site.
If you stay in this hotel be sure to go for the fabulous buffet breakfast. The range on offer was terrific.
central location to town friendliness & helpfulness of staff & hotel itself is very nice & good leisure centre
A good location and base for touring this very scenic part of Ireland combined with excellent rooms and hotel facilities. Nothing we didn't like about the hotel. We will use this hotel again.
the spa the older part of the hotel is shabby, and the bathrooms not very nice
we enjoyed our stay had a spa treatment and really enjoyed the break my spa treatment
rooms were large enough for 2 adults and 3 children. the pool is spacious witha great kiddies area.
Restaurant. Food was a very high standard. Leisure facilities.excellant Towels could have been bigger.
The bedroom was spacious, modern and clean and the hotel in general was very pleasant. It is very close to the town where there are lots of very nice pubs and restaurants. I didn't like the dining room, it was like a function room. It was obvious that the hotel caters mainly for tours in this case, I think a smaller dining room would be more appropriate for non tour guests.
The room was very nice and comfortable, hotel staff very helpful. We stayed there for a wedding reception of my sister-in-law. The whole event has been organised perfectly, the wedding reception room was decorated in a very nice style and the food was excellent together with very efficient serving staff.
there was a mix up with my online booking (which was not really the hotels fault) nevertheless the hotel staff made me feel at ease and they were very generous to upgrade our stay when the booking got sorted. The staff really made the experience for me. i am fortunate enough in my work to stay in many hotels around the country, many have great amenities and are in great locations but few make you feel so welcome. Maybe from a functions point of view it might be a little short on parking spaces. However, that didn't effect me.
Comfortable room. Tea/coffee making facilities for the room were available on request but when requested there were not any to be had - only 10 trays to whole hotel and they were all out. Not to be expected of a 5 star hotel. Had to go out and buy a kettle.
One of the most awesome hotels I've stayed in. Well worth it for a weekend break but almost wasted if it's only for one night.
I liked the rooms and the sound of the waterfall. Dining room very pleasant No
Charming hotel - very comfortable and staff were helpful andfriendly My husband said the spa facilities were excellent, and very clean.
The staff where so helpful the settings are amazing it is a top class hotel. The price
Check-in was very efficient. I'd requested a room with a view,as it was a special night away for my wife's bifthday, and we were upgraded. Staff were attentive, without being too obtrusive. A very pleasant stay, just what we wanted. Facilties were good, Pool area could do with a little freshening up.
Slightly disappointed given its reputation .....appears to be slightly complacent in terms of service and offer and living on past glories !!
great location only 3 min walk into town, we will definitely stay here again. the only thing was that on checking out we were charged a utilty bill of €10 per day that we didn't know about when we were making the booking. other than that everything was perfect.
The lodge was very pretty, but it certainly had not been properly inspected before we used it. The staff was helpful and responded very well. They also gave us a nice complimentary breakfast and a discount on our bill so the leaks and missing bathroom issues didn't seem so bad. The place is brand new, very beautiful and once the "newness" is worked out, it will be lovely. We had a severe bathroom leak at 11:00 at night. Also, we were unable to use two of the three bathrooms in the lodge. Sewage water came into the bathtub and shower when the toilet was flushed. Also, the panel on the dishwasher came right off in my hands and I was unable to put it back properly. The lodge was new and quite beautiful, but it had issues. I'm sure they will work out the "newness"
Fantastic condo-like accomodations. Very spacious and well-equipped. Clean and comfortable. Great value for our group. No
The family apartment was very nicely laid out, nicely decorated and very clean. I had to spend over 30 minutes inventorying all of the items in the apartment prior to checkout--this should not be necessary.
Lodges were very modern and clean and it was an ideal location to see Kenmare and the surrounding area. Only one quibble and that was when we were informed that the electricity was separate (understandable) but we were not giving any readings and so was a little surprised to be hit with an electricity bill for €30 when we we did not spend that much time in the lodge over the weekend.
Large units, well fitted out and quiet. Nice swimming pool (although be sure to bring adult swimming costumes as kids can't swim with out a parent in the pool. Great little town - leaves Killarney for dead!
Location was fabulous - beautiful, quaint Kenmare. We loved the pathway to the town center. We stayed in the lodges and found them to be clean, very spacious, modern, and had everything we needed. While we didn't have much contact with staff (other than check-in/out), and we did not eat in the restaurant, we loved our space in the lodge. I was also impressed that Kenmare Bay Hotel/Lodges are a green facility and practice recycling/conservation. It is so important for a small country like the Republic of Ireland, and the beautiful Kerry County and surrounding area to stay preserved and clean. Our place was peaceful, quiet, and exceeded our expectations! We loved surrounding Kenmare and found it a great town that had all we needed; shops, restaurants, pubs, music, and gorgeous scenery. Thank you for your hospitality! Nothing!
the fact that they were so modern and up to date with everything you need in a home from home when you have children
The lodge we stayed in was only recently completed and is of a very high standard. I hope that the hotel invests in regular maintenance to ensure they remain so.
Spent 2 nights in the bay hotel lodge and loved it. was a fantastic break. will definatly return
The lodges were very well presented and comfortable and only a 3 monute walk into the town. They were great value for money and would definately stay there again.
Comfortable & big bed TV not great & no remote control provided
Friendliness of staff. Amenities in room. Presentation of food. Outskirts of town. Room not well soundproofed - you could hear next door going to the toilet.
A lovely contemporary hotel with polite and friendly staff, food was excellent
The decor was modern yet warm and cosy and the staff were extremely nice and friendly
Friendly staff, great location.
Welcome at reception. Warmth and comfort of the room. Helpfulness of staff in recommending where to eat, where to visit.
Excellent staff, modern design, great food, comfy beds. No tea or coffee making facilities in the room, only a minor gripe.
Very helpful staff and great style.
Friendly staff. great room, food available on premise was excellant, Close to town centre & easy access Service at breakfast was slow & disinterested on both mornings we stayed.
The Brook Lane Hotel was warm, comfortable, and welcoming. The staff were very helpful and engaging. They were genuinely interested in our comfort and interests.
The staff was very kind
Spacious, comfortable room, friendly and helpful staff. Great breakfast!
The friendliness of the staff and the beautiful modern accommodation
rooms were very big for the price bracket the air exhaust from kitchen made an awful noise, but did go off completely about 12:30AM
Staff were friendly and helpful. Lighting in the rooms is poor. Towels in the bathroom were a bit old and threadbare
Excellant staff and owners. Great breakfasts. Wonderful town. Beds were not too comfortable. Shower and hot water difficult.
Right in the centre of town but surprisingly quiet ie: the best of both worlds. The staff were very nice and went out of their way to look after us. Food in both the bar/restaurant and breakfast room was good.
A great place to stay in the main street of a great town - don't miss it when you travel to Ireland.
Room was very wonderful and spacious. Location was perfect, right in the middle of town. Breakfast was wonderful. Very welcoming of their guests. We loved our stay. Bar stayed open late for our group - excellent! The rate was a bit high for the off-season.
it's central location Parking is a bit dodgy
Ambience, good food, good service.
Good Food, Location
The views and situation of hotel. From the advert it looks grand. Inside was dated. Bed was small double.
Friendliness, Good Service, Informality, Cleanliness.
I thoroughly enjoyed my stay here. The food was gorgeous and the staff were very pleasant and helpful. The rooms are spacious and comfortable with excellant sea views.
The Butler Arms has a warm welcoming feel about it. The staff are friendly and efficient. The hotel accommodation is clean and bright. The food is very good. I was relieved to find a private car park also. I have no complaints.
Very friendly and helpful staff.Guests made to feel that they are personally welcome.I would recommend the Butler Arms to anyone as the place to stay in the Waterville area.Family run hotels are so much nicer than impersonal members of large chains
There for a wedding "fantastic" staff so so nice food fantastic welcome terrific from everyone room spotless value for money ticked all the boxes for me Not the Hotel it is fantastic just the journey is very long from Dublin .............. but well worth the drive .....so all in all not one complaint and I would be of the same mine with all my friends that attended the wedding on 28th August 10
The terrific welcome laid on for all of us, family & staff were very attentive & made the Wedding a memorable experience, thank you very much, & well done No, nothing at all
I thought that the Hotel setting was fantastic,the staff and services were great,I will be recommending the Hotel to my golf buddies.
We had reserved for 2 nights, and changed our plans so we cancelled the 2nd night. I was (fairly) charged a 15% cancellation fee, but it wasn't calculated correctly (I was overcharged, but let it go) and 3 days later I got an email notification that I'm being charged a "no-show" EUR 79 fee as well.
Absolutely quiet rooms, perfect cleanliness. Beautiful view to mountains and bay from our room. Lovely home-smoked salmon for breakfast.
the proprietor of the guesthouse was very kind and, the rooms comfortable and the location is beautiful.
Beautiful location overlooking a river & very peaceful. Owners very friendly & helpful. Breakfast very good & rooms very clean.
Nice view through woods to the sea. Good sized room. Friendly staff. Not cheap
Very friendly hostess who had time to chat and discuss the area.Very good breakfast in congenial surroundings. I would have prefered rea making facilities in the room.
The welcome we got from the guesthouse staff we felt relaxed at at home
The room was excellent with a wonderful view to the river. The staff was superb and friendly. I highly recommend this place as a choice to visit the area (i.e. Ring of Kerry)
Beautiful area and view, very nice rooms, friendly and helpful staff, excellent food.
Friendly proprieters, lovely view, relaxing.
Lovely room, helpful staff, terrific service, great breakfast, recommended
Everything was fine ! Large room, quiet, comfortable, clean ...Splendid brekfasts. Mary, the owner, is very friendly (everybody in the house is, actually). She will give you very good advice, including very decent restaurants to go to. Waterville is a good place to discover Co. Kerry.
The owner, Mary was very personable, made us feel welcome by bringing us in out of the rain with a hot cup of tea and coffee. They don't have blackout curtains in the bedrooms so with the bright summer nights and early mornings, the rooms are very light - hard to sleep if you are used to darkness!
The friendliness and genuine helpfulness of the proprietor.
Extremaly friendly owners, view on the Ocen, great rooms, sitting room with a chimney for all guests - very cosy! I would absolutely recommend to anyone! For both family vacation and romantic weekend :)
Refreshments offered on arrival in guest lounge. Assistance offered to get luggage upstairs. Powe rpoints in room.
the hospitality was more than we could have ever expected, Mary is such a hostess, nothing was too much trouble and our room was top class, I have stayed in 5 star hotels all over Ireland and i must say this bed and breakfast surpasses any of them, I would recommend the Brookhven 100%
Comfortable bed,living room, excellent hospitality, quiet location, parking, scenery.
The location on the edge of Waterville was perfect. Nothing
Warm, welcoming service - very friendly and organized - amazing breakfast!! Great for golfers playing Waterville and easy walking access to the town.
they were very accommodating to us as we had a 6 month old baby, steriling bottles etc was no issue. The lift is at the other end of the building to the reception.
I found the hotel to be in a perfect location in the town, the room was spotless.
Location was good. Staff were grand. No wifi, no tea/coffee in room, heat did not work, noisy, no food on offer in evening. No satellite television Not as advertised.
It is a really nice hotel with huge modern rooms. I will give it 4 stars out of 5. Its difficult to find parking around it, the hotel does not have its own parking thus giving 4 stars.
The hotel is extremely central and we had a fantastic room
The staff was very friendly and helpful. The heated bathroom floor is a nice touch.
Very central location . Friendly staff
Location is terrific and rooms size was reasonable extremely noisy on Saturday night, only 2 TV chanels, and management didn't respond well to complaints about noise and people baging on our door during the night-a tad scary!
Owners welcomed us and gave us all the details on what functions we could enjoy if we wished at the hotel as soon as arrived. leaving us to decide what our plans would be. bedroom was spacous, warm and comfortable.
Location was excellent and the staff were very accommodating.
Very friendly and helpful hostess, nice breakfast, lovely springer spaniel puppies and dogs, wonderful views from the windows. Bathroom could do with an overhaul (noisy extractor fan, toilet roll fitting badly placed, elderly bathmat)
The location worked for our trip and the facilities and the owners were terrific. The facility has a lake that is of inyerest to fishing folks, but we were more interested in the location. NO